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Agusti Efi
Universitas Neger Padang
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Journal : The Indonesian Journal of Computer Science

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A The Influence of Service Quality and Facilities on Cafe Customer Satisfaction: A Meta Analysis Rendi Rezki; Agusti Efi
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4458

Abstract

This study analyzes the Influence of Service Quality and Facilities on Customer Satisfaction. The articles used as research samples were published nationally, indexed by Google Scholar, and Sinta. The articles used as samples were published from 2019-2024 with the title Influence of Service Quality and Facilities on Customer Satisfaction. The results of a review of 15 studies showed an influence of service quality and facilities on customer satisfaction with a value of 0.57 (95% CI = 0.371 to 0.991). Research inconsistency shows a high value. High inconsistency in research indicates that the results between studies are inconsistent, possibly due to differences in methodology, samples, or context. This indicates that the relationship between variables is not universal and requires further analysis. Varied correlation results will indicate a high heterogeneity value. High heterogeneity indicates that the research results are inconsistent, with different correlation values.
Co-Authors ADRIANI ADRIANI Agus Irianto Agustina Agustina Agustina Agustina Agustina Aidil Dewi Angriani Ambiyar, Ambiyar Ami Zola Anggun Yodansi Anni Faridah Apri Marlina Ardipal Ardipal Astari Ayuni Atika Dwi Putri Aulia Annisa Fitri Aulia, Tiara Ayu Puspita Sari Azzahra, Ridawati Budiwirman Budiwirman Budiwirman Budiwirman, Budiwirman Budiwirman, Budiwirman Bunga Naselia Daryusti - Derisa Derisa Desmaleni, Rahayu Dian Eka Oktavia Efrashia, Tiara Husnun elida elida Elsa Pitaloka Ezriani, Ezriani Fadhillah, Fadhillah Fauziah, Qori Febrina, Suci Fitri, Aulia Annisa Fitrisia, Azmi Freddy Antara Friyatmi Friyatmi Gabila Heira Mutia Gita Noveri Eza Gusrini, Esi Gustina Gustina Hadiastuti, Hadiastuti Handri Arni Harmawan, Violintikha Hurahmi, Intah Mifta Ida Ayu Putu Sri Widnyani Idha, Muhammad Trio Idris Ilham Zamil Indah Wulandari Indah Wulandari Joel Franky Situmeang Kasman Rukun Khairani, Kiki Kiki Khairani Lasmi, Ami Lasmi, Lasmi Lestari, Mia Febria Lorenzo, Naufal Lufri Lufri Mansyera Pratama, Vischa Mariana Heristian Mariana Heristian Marna, Jean Elikal Martin, Yona Mayang Yulasna Mega Kencana Meifitriadi Meifitriadi Mia Febria Lestari Mitra Lusiana Muhammad Agus Muljanto Muharika Dewi Nita Sahara Nofiyanti Nofiyanti Novrita, Sri Zulfia Nur Amelia Sari Nur Amelia Sari Nurhizrah Gistituati Nurul Inayah Hutasuhut Oktaviani, Melsa Putra, Gilang Oritaliano Rahman, Doni Rahmi, Fathiah Rahmiati . Rendi Rezki Reni Fitria Reska Mayefis Retno Desti Dwi Rezki Datmi Ridawati Azzahra Ririn Amaliah Putri Sarah Rizal Arifin Lubis Rochanawati, Ida Roni Sarwani Ruth Meliani Tatubeket Sarah, Ririn Amaliah Putri sari, Mutia Selvia Frety Yunia Enjelina Setiawati, Erlin Shaheed Fikar Sofrina Zulida Fatma SYAFITRI, YESI Syafrizal Syafrizal Tiara Aulia Tiara Husnun Efrashia Umaroh, Aufa Vinna Aulya Wahyu Eka Saputra Wakhinuddin Wakhinuddin Wati, Lulu Fajar Yahya Yahya Yenni Idrus Yetti, Silvia Yona Martin Yudistira, Sukma Yulasna, Mayang Yulia Aryati Yuliana Dewi Yuliana Yuliana Yuliarma, Yuliarma Yumielda , Vivi Destri Yunus, Rona Rahayu Yusman, Ahmad Fauzan Yusmerita Yusmerita Yusmerita Yusmerita Yuzia Eka Putri Zulmayelti, Zulmayelti