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All Journal Jurnal Siasat Bisnis MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis SINERGI: Jurnal Ilmiah Ilmu Manajemen JURNAL MANAJEMEN MOTIVASI Jurnal Agrotek Tropika AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM EKUITAS (Jurnal Ekonomi dan Keuangan) Journal Of Management Science (JMAS) International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Agrium eCo-Buss BENING JURNAL PENELITIAN PERAWAT PROFESIONAL Enrichment : Journal of Management Community Development Journal: Jurnal Pengabdian Masyarakat Journal of Digital Marketing and Halal Industry Jurnal Ekonomi Proyeksi: Jurnal Ilmu-Ilmu Sosial dan Humaniora eCo-Fin JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Journal of Management and Digital Business Journal of General Education and Humanities ASEAN Marketing Journal International Journal of Multidisciplinary Sciences and Arts Jurnal Multidisiplin West Science Innovative: Journal Of Social Science Research Enrichment: Journal of Multidisciplinary Research and Development JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Jurnal Bisnis dan Kewirausahaan El-Mujtama: Jurnal Pengabdian Masyarakat Economic: Journal Economic and Business Jurnal Ekonomi, Manajemen, Akuntansi Primary Journal of Multidisciplinary Research
Ramadania Ramadania, Ramadania
Fakultas Ekonomi Dan Bisnis Universitas Tanjungpura
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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The Role of Organizational Citizenship Behavior in Mediating Motivation, Discipline, and Organizational Culture on Employee Performance: A Study of Regional Water Companies in West Kalimantan Yohanes Andriyus Wijaya; Ramadania Ramadania
Journal of General Education and Humanities Vol. 5 No. 1 (2026): February
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/gehu.v5i1.843

Abstract

The role of Organisational Citizenship Behaviour (OCB) as a mediator of employee performance remains inconsistent, and research in the Indonesian public sector, particularly in West Kalimantan PDAM, remains limited. This study examines the role of Organisational Citizenship Behaviour (OCB) as a mediator in the relationships among motivation, discipline, organisational culture, and employee performance at Regional Water Companies (PDAMs) in West Kalimantan, Indonesia. Using Structural Equation Modelling-Partial Least Squares (SEM-PLS) with a sample of 110 employees from PDAM Tirta Pancur Aji, one of 13 PDAMs in West Kalimantan, this research addresses the research gap regarding the mediating role of OCB in public sector organisations. Results indicate that motivation, discipline, and organisational culture significantly influence both OCB and employee performance, with organisational culture exerting the strongest effect, followed by work motivation and work discipline. Furthermore, OCB partially mediates the relationships between these HR factors and employee performance. Research findings also show that OCB has the strongest direct impact on PDAM employee performance. These findings contribute to organisational behaviour theory in the public sector and offer practical implications for PDAM management to enhance service delivery and achieve the Sustainable Development Goals, particularly SDG 6 on clean water and sanitation.
Co-Authors A.G, Rosnina Adhistya Venus Sandra Afifi, Muhammad Zaki Agustina, Dela AHMADI Ana Fitriana Ananta, Carissa Dwi Anwar Azazi Apriandika, Muhammad Nahruddin Aripah, Aripah Astrella Callista Putri Raharjo Bagus Purmono, Bintoro Baras, Theresa Putri Yunita Barkah, Barkah Bintoro Bagus Purmono Bintoro Bagus Purnomo Candra, Carolina Clauvilia, Ega Daud, Ilzar Didik M. Nur Haris Dila Novita Sari Erna Listiana Ervina Almaira Evi Safitri Fadhilah Jihan Faezha Fajar Fajar Fatoni, Afif Fauzan, Rizky Fikri, Muahmmad Nafil Gadis Meisantika Atmajaya Gemasih, Melati Giriati, Giriati Hafidloh, Hafidloh Haris, Didik Muhammad Nur Harry Setiawan Hasanudin Hasanudin Helma Malini Helma Malini, Helma Heriyadi Heriyadi Heriyadi, Heriyadi Ikram Yakin Iqbal*, Muhammad Jamaliah Jamaliah Juniwati Juniwati Juniwati Juniwati Kamaaluddin, Kamaaluddin Karsim, Karsim Kurnia, Depi Lestari, Wiji Dinda Listiana , Erna Lutian, Kristin M. Irfani Hendri Maria Olivia Pricilla Meydiawati, Meydiawati Miranda, Fina Muhammad Afif Muhammad Iqbal Mustaruddin Mustika, Uray Ndaru Nazhifa, Nisya Nazimah Nazimah Nilahayati Nurhadi Nurhapizah, Siti Pamungkas, Angga Suda Purmono, Bintoro Bagus Rahmah Rahmah Resti Nursabilla Restiatun, Restiatun Rianti Ardana Reswari Ridho, Aji Sapta Rifqy, Muhammad Saputra, Egi Sari, Anisya Permata Solly Aryza Sri Langgeng Ratnasari Suwandi, Della Syabanita Elida, Sri Syahbandi Syahbandi Syifa, Alifiya Adhiya Asy Tantri Palupi Taufiqurrahman, Abid Tiarnida Nababan Titik Rosnani Titik Rosnani Tritisari, Angga Venesia, Venesia Wendy Weni Trisnawati Wenny Pebrianti Wenny Pebrianti Wiraldo, Rizky Ya’alfiqih, Ya’alfiqih Yesha Istafada Ilma Yohanes Andriyus Wijaya Yubileus, Fransisco Yuniar, Ratna Zulianti Zulianti