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Aspek Hukum Customer Dispute Resolution dalam Pengembalian Dana Keterlambatan Penerbangan Berdasarkan Mekanisme Kontrak dan Regulasi Dikha Anugrah; Bias Lintang Dialog; Anthon Fathanudien; Sri Mulyani
Refleksi Hukum: Jurnal Ilmu Hukum Vol. 9 No. 2 (2025): Refleksi Hukum: Jurnal Ilmu Hukum
Publisher : Universitas Kristen Satya Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24246/jrh.2025.v9.i2.p259-278

Abstract

Abstract This study examines the legal aspects of Customer Dispute Resolution (CDR) for refund claims arising from flight delays by framing refunds as a legal consequence of breach of contract under air transportation agreements. The principal legal issues addressed are the conflict between standard airline contractual clauses and the regulatory framework under the Minister of Transportation Regulation No. 89 of 2015, as well as the binding force of the CDR mechanism in ensuring the fulfilment of consumer rights. This research employs a normative legal methodology, drawing on statutory and conceptual approaches. The findings demonstrate that refunds constitute a legal entitlement of consumers resulting from the carrier's non-performance, and therefore cannot be treated as a discretionary corporate policy. However, in practice, a normative disharmony persists between contractual provisions and regulatory standards, which weakens consumer protection. Furthermore, the institutional design of CDR lacks sufficient binding and enforceable force, rendering dispute resolution largely dependent on airlines' voluntary compliance. This study underscores the need to harmonize contractual norms with regulatory mandates and to strengthen the binding character of CDR mechanisms to ensure legal certainty and contractual fairness in air transportation agreements.  
The effectiveness of post-mining land rehabilitation policy in realizing environmental sustainability: Lessons from Sukageuri View, Kuningan, West Java Akhmaddhian, Suwari; Supartono, Toto; Anugrah, Dikha; Hidayat, Sarip; Budiman, Haris; Yuhandra, Erga; Setiawan, Wawan
Journal of Degraded and Mining Lands Management Vol. 11 No. 1 (2023)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15243/jdmlm.2023.111.5059

Abstract

The effective management of natural resources is critical in achieving environmental sustainability, and it requires a careful balance of ecological and economic interests. Therefore, this study analyzed the effectiveness of village government policy in managing post-mining land for environmental sustainability using a non-doctrinal legal approach. Primary data were collected through interviews and observations, while secondary data came from regulations, scientific journals, and papers related to post-mining land rehabilitation governance. The study was conducted in Sukageuri View, Kuningan Regency. The study found that the policy implemented by the Cisantana Village Government in managing post-mining land through the establishment of the Village-Owned Enterprise (VOE) in 2016 has been effective. The area, formerly known as Sukageuri View, is home to various flora and fauna species, with several businesses operating and over 114,000 visitors engaging in social activities in 2022. Additionally, the site has contributed to the village's original income and supported the work program of the Cisantana Village Government. In conclusion, the policy implemented by the Cisantana Village Government effectively balances ecological, social, and economic factors, meeting the criteria for environmental sustainability.
Co-Authors Abdul Rohman Abi Wisnu Rahmatullah Adzkari, Feby Agung Gumelar Agustian Agung, RM. Hasbi Pratama Arya Ahmad Faizal Adha Ahmad Rayhan Akbar, Salman Faizal Nur Akhamddhian, Suwari Alfi, Muhamad Amelia, Dhita Andini Khoirunnisa Anditya, Ariesta Wibisono Andriyani, Yani Anthon Fathanudien Aqila, Marsa Nabil Arifton, Arifton Az-Zahra, Kayla Azmy Sabila Gustianitami Bachtiar, Beben Muhammad Bahtiar, Muhammad Beben Beben Muhammad Bachtiar Berlian Mahadewi Bias Lintang Dialog Bias Lintang Dialog Dewi Lestari Diding Rahmat Ega Fahril Fadilah Elsa Nurridha Indryati Eman Suparman Erga Yuhandra Fadilah, Dikri Alpan Fadilah, Harlan Fajar Octavian Nugraha Fathan Arya Wijaya Kusumah Fathanudien Anthon Fathanudien, Anthon Fauji, Ade Fauzan Alkautsar Fernanda, Adam Banyu Fitria Sari, Cucun Cundaya Frisca Meilan Dwi Lestary Furqon Yohana Alfiansyah Gios Adhyaksa Gita Ayu Pramesti Gustianitami, Azmy Sabila Haq, Muhammad Aqil Dhiaul Haris Budiman Harjadi, Dikdik Hasanudin, Maulana Heri Ramdani Iman Jalaludin Rifai Iman Jalaludin Rifa’i Indah Maulani Putri Indah Tri Utami Ira Ghina Salsabila Jejen Hendar Juliaanti, Amelya Karolina Maulida Kurniasih, Esy Kurniawan, Aszhari Kurniawati, Imelda Lintang Dialog, Bias M Hanifan Bagus P Mardiani, Teti Maulana, Rivan Mega Fatimah Rosana Mochamad Riski Maulana Moza Dela Fudika, Moza Dela Ms. Sineenat Suasungnern Muhammad Fakhri Muhammad Hatta Nabila, Dila Nandi Nandi, Nandi Neni Ruhaeni Neni Sri Imaniyati Nnawulezi, Uche Nona Rizki Nusantara Nova, Yuzon Sutrirubiyanto Nugraha, Enggun Yoga Nur Aisyah Sintawati Nur, Devy Feronika Nurbayiti, Anita Nurmayanti, Andini Nurohmah, Ainun Nurul Misbah Pina, Pina Pratiwi, Chika Nadia Priatama, Reska Bayu Ramliki Ridwan, Inayatilah Rifai, Iman Jalaludin Rifa’i, Iman Jalaludin Rina Susanti Rita Kurnia Roehan Akbar Roni Nursyamsu Royvaldo Ruben Simanjorang Salsabila, Adilah Salsabila, Dyska Callista Sari, Yuliana Indah Sarip Hidayat Sarip Hidayat, Sarip Selawah, Widya Agustiana Siti Fauziah, Risa Sri Mulyani Sri Mulyani Suci Rahmatwati Sulastri, Meti Sumawijaya, Ardi Sundari, Pipi Supartono, Toto Susi Anjas Astuti Suwari Akhmaddhian Suwari Akmaddhian Tarmedi, Emed Teten Tendiyanto Teti Mardiani Trimelawati, Reni Wawan Setiawan WEISHAGUNA WEISHAGUNA Willy Setiaza Permana Wina Puspasari Yani Andriyani Yoga Nugraha, Enggun Yudistira, Dony Zetira Utami