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All Journal INSPIRASI Biocelebes Medika Tadulako Jurnal Review Pendidikan dan Pengajaran (JRPP) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Abdimas Bina Bangsa Jurnal EduHealth Prosiding Konferensi Nasional PKM-CSR Healthy Tadulako Journal (Jurnal Kesehatan Tadulako) Jurnal Ilmiah Kesehatan Masyarakat Jurnal Sains dan Teknologi World Psychology Research and Development in Education (RaDEn) Literacy : International Scientific Journals of Social, Education, Humanities West Science Interdisciplinary Studies Journal Neosantara Hybrid Learning West Science Interdisciplinary Studies Media Kesehatan Politeknik Kesehatan Makassar Jurnal Pengabdian Masyarakat dan Riset Pendidikan E-Amal: Jurnal Pengabdian Kepada Masyarakat Medika Tadulako: Jurnal Ilmiah Kedokteran Fakultas Kedokteran
Fitriah Handayani
Departemen Of Neurology, Medical Faculty, Tadulako University, Palu, Indonesia
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Journal : Biocelebes

 1 
Studi Tingkat Kepuasan Pasien Rawat Inap Terhadap Mutu Pelayanan Kesehatan RSUD Takalar Fitriah Handayani; Diah Mutiarasari
Biocelebes Vol. 4 No. 2 (2010)
Publisher : Biology Department, Mathematics and natural science, Tadulako University

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Abstract

The study is devoted to investigating lodge patients satisfaction level of health service quality from tangible, reliability, responsiveness, emphaty, and assurance dimension. It is descriptive survey method wich used quisioner as instrument for data collecting. The number of sample was 51 respondens whoom nursing at Public Region Hospital Takalar, selected by purposive sampling. The research show patient satisfaction level from tangible is good (79,65%), reliability is good (77,13%), responsivenees is good (77,01%), emphaty is good (74,37%), assurance is good (70,92%). The conclusion lodge patients satisfaction level of healthy service quality is ”good” (75,82%). Key words: Satisfaction level, health service quality, lodge patients.
Co-Authors Agus Triyono Ahmad Tohir Albertus Hengka Nove Andi Kurnia Bintang, Andi Kurnia Archristhea Amahoru Arifian, Naf'an Assar, Cindy Iriany Assar Augustinus Robin Butarbutar Aulina, Susi Badaruddin, Rahma Bagus Kuncoro Bloemen, Kadek Grietje Cahyono Kaelan, Cahyono cahyono, didik Chandra Halim Dadang Muhammad Hasyim Dafif, Muhammad Welly Diah Mutiarasari Djunaedi Djunaedi Fakhrurrazy, Fakhrurazy Farlina, Baiq Fina Fitriani, Junjun Gabriella Bamba Ratih Lintin Georgiana Patricia Tangkilisan Ginting, Geovani Grietje Bloemen, Kadek Guntur Arie Wibowo, Guntur Arie Hersiyati Palayukan Husnul Khatimah I Putu Agus Dharma Hita Ihsan Akib, Muhammad Ikhsan Liwang, Muhammad Nur Indah Puspasari Kiay Demak Intes, Amina Iswanto, Juni Jane Mariem Monepa Jonathan, Bouyea Joshuar, Wang Junjun Fitriani Ketut Suarayasa Khairani, Misbahul Lengam, Rino Liza Husnita Mardikawati, Budi Margareta Maricar, Nadra Mark, Eladdadi Markus Asta Patma Nugraha Meilisa Silvana Patodo Meillisa Silvana Petodo Melissa Silvana Patodo Meryana*, A. Kurnia Bintang**, Muh. Akbar**, Susi Aulina**, Yudy Goysal**, Arifin Limoa*** Mohammad Zainul Ramadhan Muh Nur Ikhsan Liwang Muh. Nur Ikhsan Liwang, Muh. Nur Ikhsan Muhammad Edy Nurtamam Muhammad Ihsan Akib Muhammad Nasir Muhammad Nur Ikhsan Liwang Muhammad Nur Ikhsan Liwang Mulyani, Dwinita Musiana Musiana Nasruddin Nasruddin Nur Afni Fadillah Nur Asmar Salikunna Nurzaima, Nurzaima Pagan Pambudi Patodo, Melissa Silvana Pusaka, Semerdanta Rahma Badaruddin Ramadhan, Mohammad Zainul Ratna Novita Punggeti Ria Sulistiana Ria Sulistiana Ria Sulistiana Ria Sulistiana Ria Sulistiana Rian Novita Rina Setyaningsih RR. Ella Evrita Hestiandari Runtuwene, lily Salman, Mohammad Salwa Salwa Sari, Nena Puspita Siti Aisyah Steven Steven Suci Aulia Sudarmanto, Eko Sulistiana, Ria Sulistiani. M, Nurul Ariva Suprapmanto, Joko Suriyeni, Deni Sutrisno Sutrisno Sutrisno Sutrisno TEGUH ARIFIANTO, TEGUH Tomi Apra Santosa Tsurayya Fadilah Ramadhani Vandan Wiliyanti Vera Diana Towidjojo Vierdiana, Dyah Wisnu Yusron Muhlasin Wiwid Suryono yathroh, Isry Laila Yuli Fitriana Yuli Fitriana Yultan Demmanggasa