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All Journal International Journal of Power Electronics and Drive Systems (IJPEDS) JSI: Jurnal Sistem Informasi (E-Journal) Jurnal Pseudocode Jurnal Teknologi Informasi dan Ilmu Komputer INTEKNA POSITIF Journal of Information Systems Engineering and Business Intelligence Annual Research Seminar JPSriwijaya Jurnal Ilmiah KOMPUTASI Sistemasi: Jurnal Sistem Informasi Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING INTEGER: Journal of Information Technology Syntax Literate: Jurnal Ilmiah Indonesia JRMSI - Jurnal Riset Manajemen Sains Indonesia JITK (Jurnal Ilmu Pengetahuan dan Komputer) JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) JURIKOM (Jurnal Riset Komputer) Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Jurnal Riset Informatika JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Journal of Information Systems and Informatics Zonasi: Jurnal Sistem Informasi Jurnal Pengabdian Masyarakat Bumi Raflesia Journal of Applied Engineering and Technological Science (JAETS) JATI (Jurnal Mahasiswa Teknik Informatika) Indonesian Journal of Electrical Engineering and Computer Science JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Generic Jurnal Teknik Informatika (JUTIF) KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Abdi Masyarakat Indonesia Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Jurnal Puan Indonesia Jurnal Algoritma Jurnal Akuntansi, Keuangan dan Teknologi Informasi Akuntansi DEVOTE: Jurnal Pengabdian Masyarakat Global Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS Jurnal Abdimas Maduma Jurnal Pengabdian dan Pemberdayaan Masyarakat Indonesia Journal of Management and Innovation Entrepreneurship (JMIE) Jurnal Pengabdian Masyarakat Ilmu Komputer The Indonesian Journal of Computer Science JUKEMAS : Jurnal Pengabdian Kepada Masyarakat
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Journal : JOURNAL OF APPLIED INFORMATICS AND COMPUTING

Innovation in Digitalization of UI/UX Design with User Centered Design to Increase Customer Satisfaction Felicia, Yohana; Ibrahim, Ali; Indah, Dwi Rosa; Seprina, Iin
Journal of Applied Informatics and Computing Vol. 8 No. 2 (2024): December 2024
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v8i2.8749

Abstract

In the era of rapid digitalization, the economic sector, especially small and medium enterprises, is required to adapt to the development of digitalization. SDS YPMM Cooperative is one example of a small business that still relies on traditional systems in its business processes. To overcome this problem, a website-based User Interface (UI) and User Experience (UX) design was carried out to digitize the SDS YPMM cooperative business process. In the design, the User Centered Design method is used which focuses on user needs. This method is done by Specify the context of use, specify user and organizational requirements, produce design solutions, and evaluate design against user requirements. At the evaluation stage, the System Usability Scale (SUS) was used to measure the level of usability of the resulting design. The evaluation results obtained 179 respondents out of 533 population for the user interface showed a score of 84.97, which falls into the "acceptable" category and a rating of B or "Excellent". Meanwhile, the admin interface received 5 respondents from 5 populations and scored 93, which falls into the "acceptable" category and an A or "Best Imaginable" rating. These findings indicate that the UI/UX design is highly accepted by both categories of users, thereby improving operational efficiency and shopping experience, which creates satisfaction with SDS YPMM cooperative services.
Evaluasi Usability E-Commerce yang Terintegrasi dengan Fan Community Platform Menggunakan Metode Cognitive Walkthrough Khalisatifa, Aida; Ibrahim, Ali
Journal of Applied Informatics and Computing Vol. 9 No. 1 (2025): February 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i1.8865

Abstract

This study aims to evaluate the usability and user experience of Weverse Shop e-commerce app after integration into Weverse app using the Cognitive Walkthrough and Post Study System Usability Questionnaire (PSSUQ) methods. Cognitive Walkthrough is used to identify usability issues from an expert perspective, while PSSUQ is used to quantitatively measure user experience through three subscales: System Usefulness, Information Quality, and Interface Quality. Participants in this study ran 7 task scenarios relevant to the application features. Based on the analysis results, the average scores for the PSSUQ subscales were 2.99 for System Usefulness, 2.98 for Information Quality, and 2.87 for Interface Quality, with an overall score of 2.95. These results indicate that the application interface still needs improvement, especially in the aspects of navigation and information delivery. This research provides recommendations for improvements to usability elements to increase user satisfaction.
Evaluating the Acceptance and Success of Mobile Banking Systems Using a Combination of UTAUT2 and Delone & McLean Models Khairun Nisak, Novrinda; Ibrahim, Ali; Ermatita
Journal of Applied Informatics and Computing Vol. 9 No. 3 (2025): June 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i3.9301

Abstract

Mobile Banking is a digital banking innovation designed to facilitate financial transactions, payments, and account management. However, ensuring that the application meets user expectations remains a challenge. Based on Playstore reviews, 30% of users reported various obstacles, particularly difficulty accessing the app, leading to transaction failures. This study aims to see what factors affect user satisfaction. The research employed the SemPLS method, chosen due to its ability to handle complex models with multiple latent variables and assess intricate relationships between constructs. SemPLS is particularly useful for exploratory research and allows analysis without strict assumptions regarding data distribution. Data were collected from 382 respondents, determined using the Lemeshow formula. Validity was tested using factor loading (≥0.7), while reliability was confirmed through Cronbach’s Alpha and Composite Reliability (CR) ≥0.7.The findings indicate that human factors significantly impact user satisfaction, contributing 43.6% base R-Square value. Key influencing factors include Price Value, Performance Expectancy, Effort Expectancy, Social Influence, Hedonic Motivation, Facilitating Conditions, Habits, and Behavioral Intentions. Among these, Effort Expectancy, which represents ease of use, plays a crucial role in user satisfaction.To improve user experience, it is recommended to enhance access speed by optimizing server performance, reduce transaction failures through system stability improvements, and integrate AI-driven customer support for real-time troubleshooting. Future research could explore the role of trust and security perceptions in increasing user satisfaction and loyalty. These findings emphasize the importance of considering human aspects in digital service development to create a seamless and efficient banking experience.
Co-Authors . Apriansyah A Wendi Saputra AA Sudharmawan, AA Abdul Ariga Rahman Adriani, Nadia Saphira Afif, Hasnan Agil Furgaan Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Okllilas Ahmad Hafizh Zahran Ahmad Hiera Maldanop Ahmad Rifai Ahmad Rifai Ahmad Supaidi Akbar Adiprama, Faris Akbar Kurniawan, Iqbal Al Farissi Albani, Muhammad Syarief Albert Amadeus Valentino Albukhori, M Rafli Alfitrah, Intan Aidita Ali Usman, Ali Alif Mustaqim Alisia Silver Stone Allsela Meiriza, Allsela Altahir, Ali Abdul Razzaq Alzaini, Akbar Amanda Ardhani, Dhita Amerza, Rezki Anadia, Qothrunnada Wafi Ananda, Dea Tri Andini Bahri, Cheisya Anggraini, Nadya Angie Silvanda Herman Anindya Putri, Salsa Annas Apreja Anne Trimaysella Annisa Turrahma Aqil Zidane, Muhammad Arafah, Siti Nur Ardhillah, Onky Ari Wedhasmara Arsita, Resi Aryo De Wibowo Astri Carolina Attika Putri, Shopi Audya, Meitiana Ayu Triana Ayuningtiyas, Pratiwi Azmi Zaky, Muhammad Barata, Gusti Basulina, Nur Annisa Bayu Wijaya Putra Beriadi Agung Nur Rezqeb Cahya Aulia, Syifa Clark Peter Wijaya, Adley Damayanti, Risma Dea Tri Ananda Dedi Ramadhan Dedy Kurniawan Defiani, Nanda Della Audita Dessy yanti suryana Devi Indra Meytri Dhini Kurnia, Rizka Dicha Pratiwi Duffin Dwi Rosa Indah Dytha Ananda Widhiarso Edhar, Zeter Eka Afrianti Eka Darmayanti Simanullang Eka Lusyanti Marpaung Elisa, Felia Sonya Elsya Moriesta Endang Lestari Endang Lestari Ruskan Epriyanti, Nadia Erma Novita Satyariza Ermatita Ermatita - Ermatita Ermatita Fachrozi, Muhammad Al Fachry, Muammar Fadilah Nur Imani Fathoni Fathoni - Fathoni Fathoni Fathoni, Fathoni Fatihaturrahmah, Aisyah Febriando Tambunan Felicia, Yohana Fernando, Jose Fitriani, Lesa Fraternesi Fraternesi Furgaan, Agil Gultom, Gina Destia Gumay, Naretha Kawadha Pasema Gumay, Naretha Kawadha Pasemah Gusti Barata Gusti Barata Gustiani, Sindy Gustin Saputri Hadiansyah Ma'sum Hafiiz Kresna Prasetya Haidar Afif Mufid, Muhammad Handayani Putri Wardanny Hanggara, Bryan Hardini Novianti Hardini Novianti Hariza Marshella, Siti Hasbiallah, Muhammad Jidan Hasibuan, Nurharisyah Hedi Yunus Hedi Yunus Heliza Rahmania Hatta Hidayah Syafitri Hijriani, Nurul Husaini Husaini Hyoga Hara Kusuma Ifan Setiawan Ikhda Uswatun Khasanah Ikhwan Najatafani, Bintang Iman Saladin B. Azhar Imani, Fadilah Nur Iredho Fani Reza Iredho Fani Reza Irwansyah, Aziiz Islamiansyah, Wira Ispahan, Tarisha Iziah Aslamiah Jiwany, Larasathi Jodi Pratama, Muhammad Karisa Anjani Fakhri Ken Ditha Tania Khailani, Kgs M Luthfi Khairani, Annisa Khairun Nisak, Novrinda Khalisatifa, Aida Khasanah, Ikhda Uswatun Khoiriyah Harahap, Dayana Khoirunnisa, Ananda Kiki Fatmayanis Kodri, Lay Krisnando Nathanael, Garcia Kurniawati, Junia kusmiarti, reni Kusuma, Aisha Nuraini Lay Kodri Leonardi, Veronica Hertensia Lina Oktarina Lucky Hermanto, Muhammad Lukmanul Hakim M Andika Saputra M. Rudi Sanjaya Madyus Randikai Maldanop, Ahmad Hiera mansyur abdul hamid Maretta, Aulia Pinkan Mariska, Inneke Via Marjusalinah, Anna D. Maulindah, Rafika Maya Mardiana Meitiana Audya Mgs Afriyan Firdaus Michelle Liu Miftahul Falah Miftahul Jannah Mila astuti Mira Afrina Monita, Tisa Muammar Fachry Muhammad Hidayat Mauluddin Muhammad Rayhan Novello Musdiono - Mutiara Amalia Meizalina Naberi Oktaria Nabila Hidayati Nachwa, Syakillah Nadia Saphira Adriani Nadya Angelia Najwa Widasari, Yesya Nanda Defiani Napian, St Dhiah Raniah Nashiroh Ramadhani, Muthia Naufaldihanif, Rihan Ningsih, Rafika Octaria Nintyas, Vanda Ayu Nugrahani, Henny Saptatia Drajati Nur'Aini, Risma Nurhidayati, Yossi Nurseptiani, Alya Nurul Hijriani Nurullah Marina Kelana Olivia, Fanny Onkky Alexander Opi Hernayanti Pacu Putra Pakpahan, Jonathan Pradia Paramita Prasetia, Dika Prasetia Pratama, Muhammad Ramadhan Putra pratikto aditia wiguna Purwita dari Purwita Sari Purwita Sari, Purwita Putri Casanova, Musdalifa Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri, Amelia Rizki Rachmi Muti'ah Fadillah Rafif Nopyefa Rahmadini, Vira Putri Rahmat Izwan Heroza Rahmat Izwan Heroza Raihana Putri, Naila Ramadhan, Dedi Ramadhan, Fitrah Ramadhani Maulizidan, Muammar Randikai, Madyus Ratih Dewi Sari Resi resi Rezqe, Beriadi Agung Nur Ricy Firnando Rielisa Putri, Adetya Rika Septiana Risma Damayanti Risyahputri, Aliyananda Ritonga, Torkis Rizka Dhini Kurnia Rizka Dhini Kurnia Rizka Dhini Kurnia Rizka Dhini Kurnia Rizka Mumtaz, Fadia Rizki Delima Rizkyllah, Anabel Fiorenza Rofiqul Rahman Ramadhan Rositiani, Ely Ruki, Taufik Rahman Rusdi Efendi Sabila, Amalia Sadjijo, Priyono Salsabila, Lulu Samsuryasi, Samsuryasi Sanjaya, M. Rudi Saputra, Marco Saputra, Yopis Sari, Ratih Dewi Sartika Sartika Sartika Sartika Sasmita, Ruth Mei Satria Alva Ardana Satyariza, Erma Novita Savero, Muhammad Juan Selviani Selviani Seprina, Iin Septiani Aulia Putri Setiawan, Ifan Sevtiyuni, Putri Eka Shabrina Amatullah Shifa Maharani, Wardah Siregar, Richi Nauli Juniarto Siti Raisah Adilah Sitorus, Herdiyanti Ratiningsih Situmorang, Ruth Christin Aprilia Sofita, Yunia Ruwanna St Dhiah Raniah Napian Suci Amalia Sulaiman , Ahmad Riski Syahputra, M Fathan Aqilah Tanti Hidayah Tasya Permata Listi Tea Anggelah Theresia Pardede, Eva Therina Lakeisyah, Eka Thuraya, Zafira Tio Suhada Tisa Monita Tri Zafira, Zahra Turrahma, Annisa Umi Pertiwi Vanda Ayu Nintyas Vinolia Vinolia Viola Alfheny Winny Dea Monica Wirnanti, Rintan Wiwit Widhya Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yelli Nur Alinda Yeremia Wiratama Yona Saymona Yopis Saputra Yossi Nurhidayati Yudha Pratomo Yunia Ruwanna Sofita Yunita Faujiyah Yunus, Hedi Yunus, Hedi Yusmaniarti Zahirah, Nabilah Zaini, Akbar Al Zefta Adetya Zhafiri, Muhammad Farisan Zufiyardi Zufiyardi Zulfadhli Syarif Zurfi, Ahmed