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All Journal Jurnal Gizi dan Pangan Jurnal Manajemen dan Organisasi Jurnal Manajemen dan Agribisnis Media Gizi dan Keluarga Jurnal Pendidikan Karakter Sosiohumaniora Jurnal Konseling dan Pendidikan Humanitas: Indonesian Psychological Journal Journal of Educational, Health and Community Psychology Persona: Jurnal Psikologi Indonesia Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Journal of Family Science Sosio Konsepsia Asia-Pacific Management and Business Application Jurnal Ilmu Keluarga dan Konsumen JKKP (Jurnal Kesejahteraan Keluarga dan Pendidikan) Peksos: Jurnal Ilmiah Pekerjaan Sosial Golden Age: Jurnal Ilmiah Tumbuh Kembang Anak Usia Dini Indonesian Journal of Multidisciplinary Science Jurnal Locus Penelitian dan Pengabdian Jurnal Pusat Inovasi Masyarakat International Journal of Disaster Management Journal of Child, Family, and Consumer Studies Kreativitas Pada Pengabdian Masyarakat (Krepa) SOSIO KONSEPSIA: JURNAL PENELITIAN DAN PENGEMBANGAN KESEJAHTERAAN SOSIAL Peksos: Jurnal Ilmiah Pekerjaan Sosial Jurnal Pendidikan Progresif Indigenous: Jurnal Ilmiah Psikologi Al-Amwal: Jurnal Ekonomi dan Perbankan Syariah
Diah Krisnatuti
Departemen Ilmu Keluarga Dan Konsumen, Fakultas Ekologi Manusia, Institut Pertanian Bogor, Jl. Raya Darmaga Kampus IPB Darmaga, Bogor, 16680, Indonesia
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Physics Public Health Social Sciences Other

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The Impact of Perceived Product Quality, Perceived Value, and Personality on Consumer Dissatisfaction and Complaint Behavior Types in E-commerce Tanjung, Puti Kemala; Sumarwan, Ujang; Krisnatuti, Diah
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 12 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i12.4690

Abstract

The rise of e-commerce in Indonesia has significantly altered consumer behavior, particularly in post-purchase experiences. Despite increased convenience, online transactions often result in dissatisfaction due to service failures or product mismatches, prompting varying complaint behaviors. This study investigates the impact of Perceived Product Quality, Perceived Value, and Personality on dissatisfaction levels in e-commerce, and explores how complaint type (Voicer, Irate, Passive) moderates these relationships. A cross-sectional survey was conducted with 218 e-commerce consumers who had made purchases and submitted complaints, and data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) and Multi-Group Analysis (MGA). Findings show that Perceived Value emerged as the most significant and consistent predictor of dissatisfaction across all complaint types, while Perceived Product Quality and Personality showed no significant direct effect; however, Irates exhibited higher sensitivity to product quality failures. Complaint type moderated the strength of relationships, highlighting behavioral differences in consumer responses. In conclusion, consumer dissatisfaction in e-commerce is driven primarily by perceived value rather than product quality, and complaint behavior types influence how dissatisfaction is expressed but not necessarily how it is formed. The research implies that e-commerce businesses should enhance post-purchase services such as delivery, customer support, and refund systems, while tailoring complaint resolution strategies based on consumer types to reduce dissatisfaction and improve retention.
Adolescents’ Sexuality: The Role of Parent and Microsystem Education of Sexuality Ayu Arba Zaman; Euis Sunarti; Diah Krisnatuti
Indigenous: Jurnal Ilmiah Psikologi Vol. 9 No. 2 (2024): July
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/indigenous.v9i2.4350

Abstract

Adolescence is a phase in which a person experiences significant change and maturity in their sexuality. Adolescents seek various sources of knowledge through media access and peers and try to follow their peers' attitudes, values, and behaviour. Religious beliefs and parental interactions are other contributing elements. This research aims to determine the influence of religiosity, sexuality education, references from social media, and peer attachment on sexuality. This research was conducted in Tangerang Regency and involved 180 respondents, consisting of high school, vocational, and madrasah aliyah students in grades 10 and 11, with the criteria of being Muslim, living with both parents and actively using social media. The sampling technique used a stratified non-proportional random sampling method, which was carried out using an interview method using a questionnaire. Adolescents in this study had high religiosity. Sexuality education carried out by fathers is categorized as low, while sexuality education carried out by mothers is categorized as moderate. Adolescents' social media references and peer attachment are categorized as moderate. The results of the Structural Equation Modeling analysis found that religiosity, sexuality education, references from social media, and peer attachment had a significant positive effect on sexuality. These findings imply the importance of interventions that target good and correct values related to sexuality, both in the smallest domain, namely the family, through instilling religious values, sexuality education, and parental control over references in media consumed by adolescents and their peers, as well as more broadly, namely government policy.
Parenting Autism: Exploring Social Support and Religiosity Restu Utami; Diah Krisnatuti; Irni Rahmayani Johan
Indigenous: Jurnal Ilmiah Psikologi Vol. 10 No. 2 (2025): July
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/indigenous.v10i2.10520

Abstract

Abstract. Raising children with autism presents ongoing emotional and psychological challenges. The aim of this research is to explore how social support and religiosity influence the well-being of parents raising children with autism. Following the PRISMA framework, this review analyzed 45 studies through a systematic literature review approach. The studies were selected using the PECO framework and assessed for quality with the Q-SSP and ROBINS-E tools. The participants in the reviewed studies consisted of parents or caregivers, with varying demographics, including age, gender, cultural background, and levels of religiosity. Various data collection techniques were employed, including qualitative interviews, quantitative surveys, and mixed-method approaches; analysis methods included thematic interpretation and statistical modeling. Findings show that social support reduces stress and improves coping abilities, particularly when parents receive consistent support from partners and communities. Religiosity contributes as a psychological and emotional coping resource by offering meaning, comfort, and resilience, though in certain contexts it may also lead to feelings of guilt or stigma. The influence of both factors varies across cultural and social settings. The results highlight the distinct but complementary roles of social support and religiosity in strengthening parental well-being. Integrating these elements into culturally sensitive intervention models may enhance support systems for parents. Future research should aim to examine integrative approaches that connect social and spiritual support strategies. Keywords: autism spectrum disorder; parental well-being; religiosity; social support; systematic review.
Marital interaction, domestic violence, social support, and wives’ quality of life: a sem analysis Mira Fauziyya Fatihanna; Diah Krisnatuti; Yulina Eva Riany
Jurnal Konseling dan Pendidikan Vol. 13 No. 3 (2025): JKP
Publisher : Indonesian Institute for Counseling, Education and Therapy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/1165600

Abstract

Domestic violence (DV) against wives remains a serious issue in Indonesia. Marital interaction and social support play a crucial role in improving the quality of life of wives who are victims of DV. This study generally aims to examine the effects of marital interaction, domestic violence, and social support on wives’ quality of life by testing hypotheses using Structural Equation Modeling (SEM). The research employed a quantitative approach with a cross-sectional design through an online survey. The study involved 100 wives who were victims of DV, selected using purposive sampling in the Greater Jakarta (Jabodetabek) area. The instruments used included the Interpersonal Behavior Scale, Domestic Violence Frequency, Multidimensional Scale of Perceived Social Support, and a modified version of the World Health Organization Quality of Life, all of which underwent pilot testing. Data analysis was conducted using descriptive statistics and Spearman’s correlation test via SPSS. The effect testing was performed using SMART-PLS, with model fit evaluated through fit measures, yielding a GoF> 0.36, indicating acceptable model adequacy for hypothesis testing. The results showed that marital interaction had a significant negative effect on domestic violence (β = -0.752***; p < 0.001). Domestic violence had a significant negative effect on social support (β = -0.285**; p < 0.01), while social support had a significant positive effect on wives’ quality of life (β = 0.545***; p < 0.001). Interestingly, domestic violence also demonstrated a significant positive effect on wives’ quality of life (β = 0.230*; p < 0.05). In addition, marital interaction significantly and positively affected wives’ quality of life (β = 0.330**; p < 0.01). These findings indicate that all research variables are interrelated and influence wives’ quality of life, thereby supporting all proposed hypotheses. The findings of this study provide practical implications for family counseling and psychosocial interventions in the Greater Jakarta (Jabodetabek) area. Strengthening social support for wives who are victims of domestic violence is essential. Support from family members and close relatives, which remains limited, needs to be reinforced through family counseling, empathic communication training, and education on women’s rights. This study, however, has several limitations, including the absence of interviews, reliance solely on the victims’ perspectives, and data collection conducted exclusively through online surveys.
Marital Attachment, Conflict Management, and Marital Satisfaction Among Middle-Aged Couples Mirza Aerunissa; Diah Krisnatuti
Journal of Child, Family, and Consumer Studies Vol. 4 No. 2 (2025): Journal of Child, Family, and Consumer Studies
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcfcs.4.2.79-91

Abstract

Marital satisfaction is the primary goal of a marriage and can be influenced by marital attachment and conflict management. This study aims to analyze the influence of marital attachment and family conflict management on marital satisfaction among middle-aged couples. Data were collected using purposive sampling, involving wives from intact families aged 40–59 years, with adolescent children or from empty nest families. The study was conducted in Lowokwaru Subdistrict, Malang City, involving 66 wives with an average age of 45.97 years. More than three-quarters of the wives from families with adolescent children and empty nest families reported having a secure attachment with their husbands. More than three-quarters of wives from families with adolescent children and more than half from empty nest families demonstrated a moderate level of conflict management. In terms of marital satisfaction, nearly half of the wives from families with adolescent children were categorized as having high satisfaction, while more than half of the wives from empty nest families were in the moderate category. Secure attachment and conflict management were found to have a significant positive relationship with marital satisfaction. Regression analysis showed that longer marital duration, being a family with adolescent children, and effective conflict management had a significant positive effect, while the husband’s age and the wife's employment status had a significant negative effect on marital satisfaction. Younger husbands, longer marital duration, unemployed wives, effective conflict management, and being a family with adolescent children were associated with increased marital satisfaction. Middle-aged husbands and wives are encouraged to actively express care and affection toward each other. Future studies are expected to further examine marital attachment variables and include husbands as research subjects.
Analysis Of Innovation Attributes Towards Adoption Interest Of Syariah Bank E-Channel Facilities Euis Widiati; Budi Suharjo; Diah Krisnatuti
Al-Amwal : Jurnal Ekonomi dan Perbankan Syari'ah Vol. 12 No. 2 (2020): .
Publisher : UIN Siber Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24235/amwal.v12i2.7130

Abstract

The growth of sharia banking in Indonesia which is considered slow. This study aims to analyse communication and attributes of innovation as well as the level of awareness, interest and desire of consumers in adopting e-channel of sharia banks. The data were obtained from 150 respondents selected by convenience sampling with the criteria of customers who have savings accounts both in conventional and sharia banks, and who have one of the e-channel facilities in conventional bank. The data were analysed using PLS. This study is a type of quantitative research. Respondents were taken from the entire population of conventional and sharia bank customers in Jabodetabek (Greater Jakarta). The data were obtained by face-to-face interviews using questionnaire tools. The results suggested that respondents are generally aware of the existence of e-channel facilities of sharia banks. Respondents' interest in e-channel is influenced by the strengthening of awareness regarding the benefits offered. The respondents' high interest continues to the next stage, which is the interest in using e-channels.
Co-Authors , Hartoyo, , -Defina, Defina Abdillah, Muhammad Naabil Adara, Naufalia Agus Siswanto Aida Vitalaya, Aida Aisyiyah, Nasyiatul Ajrania, Sri Albab, Sidik Ullul Alfi Alfiasari Amania Farah Andhika Safaat Andriansyah Adha Pratama, Andriansyah Adha Ani Wijirahayu, Ani Arismunandar, T Maureza ASEP SAEFUDDIN Aspary  , Octaviniant Asroheni Muharrifah Astana, Rizky Ayu Arba Zaman Bintang Restu Rejeki Bona Intan Rahmaniah Budi Suharjo Cicih Murniasih, Cicih Murniasih Dafina Zulfarin Danik Nur Fitria Ningrum Defina Defina Desi Wulansari Dewi, Egretta Melistantri Dian Pertiwi Josua Dian Yunita Sari, Dian Yunita Diana Berlianti, Diana Djakiman, Rapida Dwi Hastuti Eka Wulida Latifah Endang Nursolehah Euis Sunarti Euis Sunarti, MS. Euis Widiati Farhatil Wardah Farhatilwardah, Farhatilwardah Fitri Meliani, Fitri Hakim, Mochammad Za’im Hambari, Hambari Hardinsyah Hartoyo Hartoyo Hartoyo Hasanah, Tita Hawari, Milzam Satya Herien Puspitawati Hidayat Syarief Hotmauli Adina Riska Hotmauli Adina Riska, Hotmauli Adina Hotmuda Simarmata Husfani Adhariani Putri Ika Sri Wahyuningsih Iman Teguh Raharjo, Iman Teguh Ina Yanuar Rukmayanti Indrawati Zuhara Irni Rahmayani Johan Istighfarani, Syifa Istiqlaliyah Muflikhati Izdihari Nisa’ul Husna I`lma Fadillah Nur Anisa Gunawan Josua, Dian Pertiwi Larasati, Afriliani Tasya Latuconsina, Nurgaip Laura Florensia Ghozaly Lidiawati Lilik Noor Yulianti Lilik Noor Yuliati Lisnani Sukaidawati, Lisnani Lukman M. Baga Lukman M. Baga M.D. Djamaludin, M.D. Mandhegani, Muhammad Manurung, Darwin Megawati Simanjuntak Melly Latifah Mira Fauziyya Fatihanna Mirza Aerunissa Moh. Djemdjem Djamaludin Moh. Fahmi Saputra Mumpuni Nugroho Widajati musthofa Musthofa Musthofa Nadia Rahmadini Nandini, Kingkin Neneng Nurul Sopiah, Neneng Nurul Noviani, Irmalia Nurhidayat, Agung Sahrul Nuriza Kiftiah NURLAELA NURLAELA Nurlaili Rahmah Dini Nurlita Tsania, Nurlita Pujihasvuty, Resti Purnama, Nurjanah Puspita Herawati Putri Dhika Savitri Putri, Dwi Kurniati Rahadi, Irwan Rahmaita Rahmaita, Rahmaita Raihan 'Ainun Hasanah Ramadhani, Nawangsari Ratih Dwi Hastuti Ratna Megawangi Restu Utami Restu Utami, Restu Retno Wijayanti Reza Wahyuni Ria Oktaria, Ria Ridha Rianti Mahyardiani Risda Rizkillah, Risda Rizkiaji Rikky Djunaedi Rosiana, Emy Salwa, Nurfikah Sarwititi Sarwoprasojdo, Sarwititi Savitri, Putri Dhika Siroj, Eko Yuliarti Soekirman Soekirman Sufrin Hannan Sukarni, R Sulityowati, Asri Suryani, Andi Lisna Syelia Methasari Tanjung, Puti Kemala Taufiiqoh, Maitsaa Rifdah Taufiiqoh, Maitsaa' Rifdah Tin Herawati Tita Hasanah Ujang Sumarwan Utami, Sri Rezki Venti Sanditya Septiana, Venti Sanditya Vivi Oktaviani Wahyu Wulaningsih Yuli Dwi Setyowati, Yuli Dwi Yulina Eva Riany Yulina Eva Riany Yulina Eva Riany, Yulina Eva Riany Zahrah, Aulia Zenal Asikin