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All Journal Berkala Ilmu Kesehatan Kulit dan Kelamin Biomedika Jurnal Kesehatan Medical Laboratory Technology Journal Syntax Literate: Jurnal Ilmiah Indonesia Herb-Medicine Journal Jurnal Penelitian Sains Teknologi MAGNA MEDICA: Berkala Ilmiah Kedokteran dan Kesehatan Jurnal Keperawatan Suaka Insan PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Health Information : Jurnal Penelitian Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal PREPOTIF : Jurnal Kesehatan Masyarakat Journal of Telenursing (JOTING) Jurnal Mandala Pengabdian Masyarakat Journal La Bisecoman JOURNAL LA MEDIHEALTICO Jurnal Manajemen Bisnis dan Kewirausahaan Journal of Innovation Research and Knowledge Proceeding ISETH (International Summit on Science, Technology, and Humanity) Jurnal Riset Rumpun Ilmu Kedokteran (JURRIKE) Indonesian Health Issue Jurnal Pengabdian dan Pengembangan Masyarakat Indonesia Urecol Journal. Part E: Engineering Prosiding University Research Colloquium Jurnal Pengabdian Masyarakat Medika International Journal of Health Science and Technology JHeS (Journal of Health Studies) Journal Research of Social Science, Economics, and Management Jurnal Inovasi Pengabdian dan Pemberdayaan Masyarakat IIJSE Jurnal Penelitian Multidisiplin Bangsa
Yusuf Alam Romadhon
Universitas Muhammadiyah Surakarta
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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The Influence of Work Demands and Rewards on Hospital Service Quality through Employee Satisfaction Imron, Ali; Setyawan, Anton Agus; Romaniyanto, Romaniyanto; Sumarwoto, Tito; Guntoro, Amed Gatut; Romadhon, Yusuf Alam
Jurnal Manajemen Bisnis dan Kewirausahaan Vol. 6 No. 1 (2026): MARCH
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jamanika.v6i1.42934

Abstract

This study investigates how job demands and job rewards influence hospital service quality, and whether employee satisfaction mediates these relationships among staff at Prof. Dr. R. Soeharso Orthopedic Hospital, Surakarta. Using an explanatory quantitative design, Likert-scale questionnaires were collected from 235 medical and non-medical employees (n=235) through voluntary response sampling and analyzed with PLS-SEM (SmartPLS) to test a model comprising job demands (X1), job rewards (X2), employee satisfaction (Z), and service quality (Y), operationalized with demand, reward, satisfaction, and SERVQUAL-based service quality indicators. The measurement model met adequacy criteria (AVE>0.50; composite reliability=0.875–0.935; Cronbach’s alpha>0.80) and showed acceptable collinearity (VIF<5). In the structural model, job demands had a negative but non-significant direct effect on service quality (β=-0.025; t=0.415; p>0.05), while job rewards had a positive, significant direct effect (β=0.281; t=3.405; p=0.001). Job demands significantly reduced employee satisfaction (β=-0.198; t=3.455; p=0.001), whereas job rewards strongly increased satisfaction (β=0.759; t=26.836; p<0.001). Employee satisfaction positively predicted service quality (β=0.389; t=4.210; p<0.001) and mediated both exogenous variables’ effects on service quality; effect-size results indicated a large contribution of rewards to satisfaction (f²=1.564). The model explained 63.3% of the variance in employee satisfaction (R²=0.633; Q²=0.439) and 40.5% in service quality (R²=0.405; Q²=0.280). Theoretically, the findings extend job demands–resources logic in a hospital context by evidencing satisfaction as a key mechanism linking work conditions to perceived service quality. Practically, hospital managers should calibrate workloads and institutionalize fair financial and non-financial rewards to sustain satisfaction and improve service delivery. Overall, the study shows that reward strengthening and demand management are strategic levers for consistently high-quality hospital services.
Analisis Efektivitas Pengelolaan Limbah Padat Medis Dan Faktor Pendukungnya Di Rumah Sakit Tipe B Dan C Milik Pemerintah Dan Swasta Pradetyawan, Pradetyawan; Soekiswati, Siti; Romadhon, Yusuf Alam; Ichsan, Burhanudin
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 10, No 1 (2026): Jurnal Manajemen dan Administrasi Rumah Sakit (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v10i1.8178

Abstract

Latar Belakang: Rumah sakit merupakan penghasil limbah medis terbesar yang berisiko tinggi terhadap kesehatan dan lingkungan jika tidak dikelola dengan tepat. Meskipun regulasi nasional telah menetapkan standar ketat, efektivitas pelaksanaannya masih bervariasi antara rumah sakit pemerintah dan swasta karena perbedaan kebijakan, sumber daya, dan tantangan operasional. Penelitian ini bertujuan menganalisis sistem, membandingkan efektivitas, serta mengidentifikasi faktor pendukung dan penghambat pengelolaan limbah padat medis di rumah sakit. Metode Penelitian: Penelitian kuantitatif dengan pendekatan analitik. Pengumpulan data dilakukan melalui observasi, kuesioner, dan telaah dokumen terkait pengelolaan limbah padat medis. Analisis data dilakukan secara deskriptif dan inferensial untuk menilai tingkat efektivitas pengelolaan limbah serta hubungan antarvariabel yang diteliti. Hasil Penelitian: Berdasarkan hasil analisis statistic menunjukkan pengetahuan responden tergolong baik dengan (median 7,75/9). Kepatuhan terhadap regulasi cenderung tinggi (median 32/35) dan efektivitas pengelolaan sangat baik (median 25/25). Terdapat korelasi positif bermakna antara pengetahuan dan kepatuhan dengan efektivitas pengelolaan limbah pada seluruh responden (p
Opportunities for Hospital-Based Telemedicine Development: A Systematic Review Jayantika Sakina Ifnadera; Siti Soekiswati; Yusuf Alam Romadhon
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2025: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

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Abstract

Purpose: This study aims to examine the adoption, hospital integration, and revenue implications of telemedicine, with specific emphasis on Indonesia where hospital-based telemedicine services remain less developed than commercial platforms. The review focuses on identifying key drivers of user acceptance, organizational readiness, and financial outcomes to support strategic telemedicine development in hospitals.Methodology: A systematic review was conducted using a comprehensive search of open-access empirical studies published from 2020 to 2025. Twenty-six eligible articles were identified and analyzed. Data were synthesized thematically across three domains: factors influencing user adoption, hospital-level implementation processes, and the economic impact of telemedicine services. The review integrates both global and Indonesian evidence to provide a comparative perspective.Results: Findings show that perceived usefulness, trust, and digital readiness consistently shape patient and provider adoption of telemedicine. Successful hospital integration is supported by adequate infrastructure, clear governance, and alignment with clinical workflows. Several studies report cost-effectiveness and increased service utilization, indicating potential for enhanced hospital revenue, although economic evidence from Indonesian hospitals is still emerging.Applications/Originality/Value: This review offers practical insights for policymakers and hospital administrators planning long-term institutionalization of telemedicine. It is original in combining global and Indonesian contexts while emphasizing the financial sustainability of hospital-based telemedicine services.
Co-Authors Abdussalaam, Arrizqi Hafidh Abdussalam, Arrizqi Hafidh Aflit Nuryulia Praswati Ali Imron Alif Rachman Chresandiputra Almansyah, Wanda Emdia andi hermawan Andriani, Jatri Amellcia Anggitaratri, Zakia Novi Anika Candrasari Anton Agus Setyawan Arfa Bima Firizqina Arfa Bima Firizqina, Arfa Bima Arismar, Fiqi Rahardian Ariyanto, Hani Purwo Arrantissi, Syauqi Hanif Arrizqi Hafidh Abdussalaam Aryati, Mandarini Dwi Putri Asti Nurhayati Asyari, Aulya Rahmanisa Paramitha Aulia Mega Safira Ayu Zahrani Ayuningrum, Nyovita Azenta, Moch. Tabriz Aziz, Yusuf Abdullah Azizah Fatmawati Azizah, Restu Noor Azzahra, Hanifah Insyiroh Bachuroh Fasda Binuko, Raafika Studiviani Dwi Burhannudin Ichsan Darmawan, Alvien Davina, Aifa Putri Desi Ekawati Devi Usdiana Rosyidah Dwi Budi Santoso Eka Pramudian Rismayanti Em Sutrisna Erna Herawati Erna Herawati, Erna Fadhila, Zahra Hayuna Faradisa, Nida Faricha Kurnia Illahi Farida, Dany Farma, Aufa Faza Fauzan Fasda, Bachuroh Fiftin Desy Auliafadina Fiftin Desy Auliafadina, Fiftin Desy Firda, Fathiyyatu Assadiy Firdausi, Nida Faradisa Fithriyah, Sa'idatul Flora Ramona Sigit Prakoeswa Futana, Ninda Pradani Geraldo Zikri Azmi Ramadhan Guntoro, Amed Gatut Guntur Adi Wibowo Hadi, Cahyono Handayani, Alya Nurkinasih Putri Happy Kurnia Permatasari Hasabi, Faris Hasmeinda Marindratama Hasmeinda Marindratama, Hasmeinda Hasna, Bilqis Herdian Alfiya Hilyati, Nor Ichsan, Burhanudin Ihsan, Rizki Muhammad Imronudin Imronudin, Imronudin Iskandar Iskandar Iskandar Iskandar Iwan Setiawan Jatri Amellcia Andriani Jayantika Sakina Ifnadera Khairunnisa, Edgina Kumala, Aswa Arsa Kurniati, Yunu Prastyo Kurniawati, Yuni Prastyo Latifah, Lisanul Lestari, Nining Lili Puspadewi Listiana Masyita Dewi Mahabhagawati, Iga Kustin Marti Eka Ning Tias Maulana, Taqwa Ziyan Mayangsari, Ayu Meilianda, Chellin Moch Althof Naufal Ardhi Muhajiriansyah, Muhajiriansyah Muhamad Nur Sidiq Muhammad Adnan Muhammad Irvan Muyassar, Ziyad Agung Muzakar Isa Nadya Dwi Puspitasari Najwa Chindykia Yuliasta Nendika Dyah Ayu Murika Sari Nida Faradisa Fauziyah Nurhayani nurhayani Nurnawati Soga Paramadina, Izzati Parawansa, Karmila Indar Parawansa Pradetyawan, Pradetyawan Praswati, Aflit Puspadewi, Lili Puspitasari, Nadya Dwi Restu Noor Azizah Retno Sintowati - Retno Wulandari Retno Wulandari Rismayanti, Eka Pramudian Romaniyanto, Romaniyanto Rosyidah, Dewi Usdiana Rosyita, Fadhilla Jihan S Sulistyani Safira, Aulia Mega Saiful Hidayat Salsabila, Naura Sari, Dhony Nurlita Sari, Nur Amalia Sari, Winda Atika Setyawan, Ari Bambang Sidiq, Muhamad Nur Siti Soekiswati Soga, Nurnawati Sri Wahyuni Subiantoro Subiantoro Sulastijah, Siti Sulistyani , S Sulistyani Sulistyani Sulistyani Sulistyani Sulistyani, S Sulthon, Pradestya Achmad Sumarwoto, Tito Sumbaga, Utari Anggit Susanto, Syarafina Ayu Putri Susanto, Syarafina Ayu Putru Syawaliyah, Ainun Nimah Tias, Marti Eka Ning Tishya Fadiliafasha Tri Agustina Triwijaya, Dedy Tuanaya, Muhammad Rizqy Noer Udiani, Asih Arifah Utami, Shindy Yudha Wasifah, Wasifah Widodo, Dhito Widodo, Dhito Putranto Dwi Widyananda, Honesty Trisna Wiyadi Wiyadi Yunandar, Rio Yuni Prastyo Kurniati Yunus Yunus Zahrani, Ayu Zahro, Ikhya' Izatus Zakaria, Revalina Adinda