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Analysis of Service Quality Levels for Social Security Administrator (BPJS) Participants and non-BPJS (Case Study of Ofa Padang Mahondang Village) Elya Ramadhani Tambunan; Zainarti Zainarti
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economic: November, 2023
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3775

Abstract

Public service is an important service and is a top priority for administrators to meet the basic needs of society. Basically, the health sector is one of the first-level facilities for Social Security Administrator (BPJS) participants managed at the Public Health Center (Puskesmas). Therefore, the benefits of Puskesmas services are felt and help the community, including BPJS patients, so that the services provided to patients must be of quality according to the specified service standards. This research was conducted with the aim of comparing the quality of service for BPJS and non-BPJS participants as well as the supporting and inhibiting factors of service. Researchers use qualitative research by understanding the research subject. Source of data obtained from secondary and primary data. Furthermore, data collection techniques by conducting observations, interviews, and documentation at the health center, and determination of respondents using snowball sampling, then analyzed using the Miles and Huberman model. To test the level of confidence in the data uses triangulation techniques. The results of the study stated that the quality of services provided to BPJS and Non-BPJS patients at the Ofa Padang Mahondang Health Center was good and in accordance with the needs of the community seen from direct evidence, reliability, responsiveness, assurance, and empathy. While the supporting factors for service are the attitude of employees who are friendly, courteous, flow simplicity and affordable costs, there are still things that need to be improved, namely the lack of supporting facilities and infrastructure, such as loudspeakers, the wifi network is slow and the number of patients who are busy with the number of officers is incompatibility.
Co-Authors Abda Abda Abdul rahmad rayadi Ade Fahdiya Syakhilah Adelia Natasya Adina Litriwani Adinda Zahwa Adisty Anggraini Adisty Aulia Zahra Aditya Putra Piliang Afiyah Dwi Astri Afni Haryanti Harahap Ahmad Habib Pinim Aida Malan Sari Aisyah Azzahro Nasution Aisyah Putri Arimbi Al Ramzy Alfian Khoiri Malau Amanda Mutiara Hasibuan Andrey Sheva Aditya Zebua Angger Gumilang Sugiarto Anisah Cyntia Dewi Pratama Annisa Febrianda Ardhinur Ardhinur Arif Hidayat Lubis Arofiani Mutmainah Asnawi Asnawi Asshifa Nazila Aridzki Aulia Syahfitri Ayla Rizky Janira Ayu Ashara Harahap Ayunda Syapa Azra Balqis Nurul Zannah Bastanta Sinulingga Bayu Prabowo Chairun Nisa Panjaiatan Dara Nabila Dea Amanda Putri Dede Endrico Demala Sari Deni Irawan Devia Astry Khairani Dina Aulia Dina Cheetah Khairiyah Dina Wenika Ditia Azzahra Aswin Tanjung Diva Aulia Ramadani Perangin-angin Dwiki Wardana Syah Dzaky Raditya Ella Safitri Ella Tri Puspita Elna Sari Nasution Elvira Andriyani Elya Ramadhani Tambunan Fachry Abda El Rahman Fadilla Al Hapis FAHMI ABDILLAH Fauzi Ahmad Romadhon Febri Khairani Harahap Febrianti Shakira Fiqkri Ardian Fitriyani Dalimunthe Gandhi Sulaiman Sitompul Gladis Jelita Habibah Ramadhani Nasution Hafiz Maulana Siregar Hastiani Nasution Hasyim Sarwani Tanjung Hilwa Muslimah Harahap Husnul Khotima Imel Santika Inayah Fadhila Irgi Iqbal Irna Ardilla Ismu Hadi Siregar Istiaza Azra Jumriani Siregar Kayla Alfia Azzaidi Nst Khairrul Azzahri Khoirunnida Ritonga Leni Shofiyani Luthfi Hafiz Luthfia Sabrina M. Farhan Aulia Rozan M. Hizbullah Hasibuan M. Rafiq Efrianda Hutabarat Maysa Chairani Mey Yunanda Mhd. Dzikry Falah Erlangga MIFTAHUL JANNAH Minta Ito Lubis Miratul Imaniah Muhammad Al fahmi Muhammad Alfin Muhammad Alwi Hasibuan Muhammad Bima Nugraha Muhammad Choir Rivaldi Muhammad Faisal Alfarisyi Muhammad Fauzan Muhammad Fauzan Effendi Muhammad Hafizhan Fakhri Muhammad Ikhsan Al Rasyid Muhammad Imam Chairuddin Harahap Muhammad Nasir Muhammad Ridho Efryanda Muhammad Zieo Addefrid Putra Muhammad Zikri Alshaufi Muhammad Zikrullah Mulia Syahputri Nabila Iskandar Nabila Nabila Nada Sausan Adha Fili Nadia Taqiya Ihsan Nadia Zahra Hasibuan Nadira Aulia Zahra Naia fingkani solin Namira Alya Adzani Siagian Nasution, Annio Indah Lestari Nasywa Laila Ramadhani Naylatussalwa Makarim Nazwa Akhiela Salsabila Batubara Nia Rahmadani Nisya Aulia Nitha Amanda Noni Artiya Syahputri Novita Sari Nur Widya Ningsih Nuraisah Nuraisah Nurbaiti Rizki Kabeakan Nurhidayah Nurhidayah Nurjannah Nurjannah Nurul Afida Oktavia Ramadhani Padila Putri Panisa Panisa Popi Dea Ananda Pratiwi Ayu Ningtyas Putra Yusuf Abror Rafly Aditya Sambo Rafly Ramadhan Simanjuntak Rahmat Hidayat Siregar Raihansyah Azdi Bintang Rania Atika Putri Restu Agung Syahputra Ridho Maulana Kombih Rini Rahmadani Riri Dwita Putri Riski Nita Maulina Putri Tambak Riza Aulia Rolan Rizki Rinaldi Daulay Salsabila Sofiya Wardani Salwa Salsabila Sanjai Kurniawan Lubis Sarah Febrian Septia Sakinah Rizki Utama Septian Dwi Cahya Servina Rahayu Shella Gustianda Siska Aliya Damayanti Siska Permata Sari Harahap Siti Abibah Siti Khairani Siti Khoiriyah Karina Ujung Siti Nurhaliza Sri Putri Wahyundari Suci Nabila Syahputri Sucita Saskya Piliang Syafira Okta Vionna Wirya Syahfitri Ronauli Daulay Syahviqa Izzati Syaqila Nain Lubis Tasya Fadilah Tasya Syaqinah Tatia Hervi Farinka Riyadi Tengku Ayu Aisyah Putri Thasya Virdinia Tia Aprilia Tifanny Az-zahra Tisragil Aprillia Tri Purnama Sari Untsa Nashira Wahid Luthfi Hakim Wahyudin Wahyudin Widya Anggraini Witri Febriani Panggabean Wulansari Wulansari Yauma Afriyanti Yeni Aprilinda Lubis Yogi Agung Pradana Yulia Febrianti Yulita Adelia Yusril Mahendra Zafira Alya Kirana Zidan Choiril Akmal zuhdi, Muhammad Farhan Zuhdi Zulfahri Salim