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Journal : Formosa Journal of Science and Technology (FJST)

The Effect of Transformational Leadership, Work Environment, Internal Communication, and Organisational Commitment on Internal Service Quality at the Office of the Class III Airport Operator Unit of South Papua Province Sirajudin, Sirajudin; Syauta, Jack Henry; Nurhayati, Mafizatun
Formosa Journal of Science and Technology Vol. 3 No. 8 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjst.v3i8.10934

Abstract

This research aims to analyze the influence of transformational leadership, work environment, internal communication, and organizational commitment on the quality of internal services at the Class III Airport Operating Unit of South Papua Province. The research method used is quantitative with a survey approach, where data is collected through questionnaires from airport employees which are then analyzed using regression analysis. The research results show that these four variables have a positive and significant influence on internal service quality. Effective transformational leadership, a conducive work environment, good internal communication and strong organizational commitment contribute significantly to improving the quality of internal services at the airport. These findings provide practical implications for airport management to focus on improving these factors to improve the quality of services provided.
Co-Authors Abdul Rahman Rahim Ahmad Badawi Saluy Ahmad H Sutawidjaya Ami Pujiwati Ananda, Muh Aril Surya Angkasa Maharani, Indah Asep Rokhyadi Permana Saputra Awaliyah, Syifa Awan Santosa Awan Santosa Ayep, Ayep Belyarosa, Belyarosa Budiarti, Ririn Cahyanto, Fernando Oktavian Ceacilia Sri Mindarti Dahlan Dahlan Daru Asih Desiani, Nindya Dewanti, Amalia Suci Dewi Purwanti Dewi Purwanti, Dewi Dinar Nur Affini Dudi Permana Dwi Ardian Eka Dela Oktiwiati Eka Lestari Elmi, Farida Endi Rekarti, Endi Eny Ariyanto Etty Puji Lestari Fitriana Fitriana Gregorius Setyadhi Budhi Dharmawan Gultom, Mikaria Gustiah , Indira puspa Hendri Satria WD Henry S, Jack Husein, Mohammad Adam Hutapea, Aturma Iing Hilman Iswari, Hapsari Pradana Jack H. Syauta Juniawan M Putra Kabul Wahyu Utomo Kasmo, Arief Katharina, Silvia Lisnatiawati Saragih Listyarini, Sri Lo, Singmin Johanes Lubis, Feri Luna Haningsih Luna Haningsih, Luna Lutfiana, Fifi M Noor Salim Madris Madris, Madris Manggala, Istiqlal Wiranata Manuel Horna Maristya, Yosuanela Putri Marlina, Asti Masydzulhak Djamil Maya Maria Meilando, Reksy Mohammad Hakim Mustaqim Muchtadin Muchtadin Muhammad Zulham Mutiara, Athiyyah Nadiya Rianti Nia Kusumawardani Novendi Simbolon Noveyla Hardhaning Tyas Nugroho, Rosalendro Edi Nugroho, Wahyu Dwi Nurafni, Sinta Prasetiawan, Tira Prasetyo, Aldryan Pniel Priyo Rahardjo, Arsa Purwanti, Heni Putra, Juniawan Mandala Rahmansyah, Mohammad Zaky Ria Widianingrum Riana, Kurnia Endah Rivai , VeithZainalzal RR. Ella Evrita Hestiandari Ryanto, Setyo Sahidin, Riki Hikman Salim, M Noor Setyo Riyanto Setyo Riyanto Setyo Riyanto, Setyo Setyowati, Ade Shinta Rahmani Sirajudin Sirajudin Sri Wahyuni Sulaiman, Mansur Sulistyanto, Tri Hadi SULTAN, ZULKIFLI Sunarya, Asri Ismayati Suprapto Suprapto Suroso Suroso Syafrizal Chan Syifa Awaliyah Taufani C. Kurniawan Tukhas Shilul Imaroh Veithzal Rivai Zainal Veitzhal Rivai Wahdi, Hilmy Widodo Widodo Wilestari, Median Wulandari, Andri Yenny Dwi Suharyani Yudi Wahyudi