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Journal : Jurnal Pengabdian Masyarakat dan Riset Pendidikan

Pemanfaatan WAKEPO dalam Mendorong Civic Participation pada Pembuatan Surat Keterangan Online di Desa Ganeas : Penelitian Siti Patimah; Prayoga Bestari; Nisrina Nurul Insani
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 1 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 1 (Juli 2025 -
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i1.1808

Abstract

This study aims to describe the utilization of the WhatsApp Kebutuhan Informasi dan Pelayanan Online (WAKEPO) in the process of issuing official letters in Ganeas Village, Ganeas Subdistrict, Sumedang Regency, as well as to analyze its contribution to enhancing civic participation among rural communities. A qualitative approach was employed using a case study method. Data were collected through in-depth interviews, field observations, and documentation. The findings show that WAKEPO simplifies the flow of village administrative services through its integration with the e-Office system, enabling citizens to request letters remotely, quickly, and free of charge. This service greatly benefits residents who live far from the village office or who are currently living outside the village, and it reduces the dependency on the physical presence of the village head for document signing. Moreover, the active involvement of the community in independently using the service reflects strong participation in digital public services. WAKEPO functions not only as a technical instrument but also strengthens the social bond between the community and the village government. These findings affirm that the digitalization of public services in rural areas can serve as an effective strategy for building more inclusive, responsive, and participatory local governance.
Co-Authors - Sapriya Abdul Azis Wahab Afriansyah, Ardi Ahsyabila Fazira Aim Abdulkarim Al-Muchtar, Suwarma Anggyana, Rifa Ar, Endang Danial Arief Nugroho Artinah, Fitriah Asep Mahpudz Bakti Fatwa Anbiya Bunyamin Maftuh Cecep Darmawan Cecep Darmawan Cecep Darmawan, Cecep Chairil Faif Pasani Citra Lidiawati Dadang Sundawa, Dadang Darsiharjo Dasiharjo Dedeh Kartini Deni Zein Tarsidi Devi Irena Eko Digdoyo, Eko Elly Malihah Encep Syarief Nurdin Encep Syarif Nurdin Endang Danial Ernawulan Syaodih Erwin Susanto Erwin Susanto Fajriani S, Nur Garuzooka John Francis Harmawati, Yuni Hendri Irawan Hendri Marhadi Hermawan, Dwi Hilmy Nurfaizan Abdul Matin I Nengah Agus Tripayana . I Putu Windu Mertha Sujana Insani, Nisrina Nurul Juwandi, Ronni Kama Abdulhakam Karim Suryadi Kaspul Kaspul Khabibur Rohman Kokom Komala Sari Kokom Komalasari Laksmi Evasufi Widi Fajari Lesmana, Tebi Linda Wardatul Zadidah Margi Wahono Mitchell Mollison Mudhiah, Gaisani Umu Mufid Hidayat Muhammad Mona Adha Mustolikh Mustolikh Naniek Krishnawati Nika Nur Aliantika NIKMAH, KHOIRUN Nunung Nurjanah Nunung Nurjanah Nurihsan, Achmad Juntika Nurlaili Handayani Nurul Aini Pradanna, Satrio Alpen Purnama, Sena Aji Rahmat Rahmat Rawanoko, Endrise Septine Restu Adi Nugraha Rhindra Puspitasari Ridwan Setiawan Rina Patriana Chairiyani Rivi Ahmad Jalari Rudy Gunawan Sena Aji Purnama Siti Patimah Sofyan Sauri Somad, Momod Abdul Sukadi Sukadi Suresman, Edi Susan Fitriasari Suwandi, Mohamad Ardin Syaifullah Syaifullah Syaifullah Syaifullah, Syaifullah Tripayana, I Nengah Agus Turmudi Vita Sevia Nanda Wahyu Sopandi Wibowo Heru Prasetiyo Wirdanengsih Wirdanengsih Yadi Ruyadi Yuli Apriati