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Journal : Journal of Research and Development on Public Policy

E-Government Applications In Public Service Innovation: Study Case In Gorontalo Syamsu Rijal; Muh. Ihsan Said Ahmad; Muhammad Islah Idrus
Journal of Research and Development on Public Policy Vol. 2 No. 2 (2023): juni : Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v2i2.54

Abstract

Using the Gorontalo Smart Service (GSS) programme, the Gorontalo Government is attempting to raise the calibre of public services. The state apparatus's public services still have a lot of flaws, which is the context for this article. Consequently, the community's needs are still not being met to their full potential. On the other hand, many local governments must enhance a number of areas of change, including public services, if bureaucratic reform is to be sustained. In response, the Gorontalo government provided an online service application to make things simpler for the neighbourhood. With an explanation that alludes to the comprehension of the Smart City concept and bureaucratic change, this paper employs a descriptive qualitative methodology. Data is gathered through document analysis, which is then subjected to interpretive methods of analysis. According to this study, the Gorontalo government is committed to modernising public services by launching the Gorontalo Smart Service (GSS) online service application. To satisfy the demands of the bureaucratic reform agenda, which is intended to raise the calibre of public services, application innovation is undertaken. According to this study, the Gorontalo government is committed to modernising public services by launching the Gorontalo Smart Service (GSS) online service application.
Co-Authors Ade Risna Sari Adinda Pradana Putri Adiningsih S, Sri Hutami Agung Dirgantara Agung Yuliyanto Nugroho Ahmad Ridfah Ahmad Yani Ahmad Yani Akhmad Nur Zaroni Andi Alwa Andi Badli Rompegading Andi Sitti Fahirah Andi Zakinah Juniarti Andiena Nindya Putri Anna Sari Dewi Antou, Gracela Pinkan Ariawan Ariawan Arief Yanto Rukmana Arina Fathiyyah Armanto Makmun Arni Isnaini Arfah Arnita Vitasari Asrini Safitri Chevy Herli Sumerli Citra Arta, Deddy Novie Dahliah, Dahliah Darmawati Manda Darwis Robinson Manalu Dean Ascha Wijaya Dedy Suryadi Dian Amelia Abdi Dzul Ikram Eddy Silamat Eny Arlini Wello Fachrurazi Faisal Akbar Zainal Febie Irsandy Fendy Dwimartyono Feni Hariyanti Fernando Nathaniel Geofakta Razali Guellica Agnesia Claudia Thanos Harun Samsuddin Harun Samsudin Heny Herawati Hermiaty N Husna I Nyoman Tri Sutaguna Ida Ayu Putu Sri Widnyani Intan Nurrachmi Irfandi, Rizal Iwan Harsono Joshua Kurniawan Jumadi Karyono Karyono Khairunnisa Khairunnisa Lisa Yuniaty M. Hamsah M. Ihsan Said Ahmad Maria Lusiana Yulianti Marzelina Karim Maskur Maskur Muh. Ihsan Said Ahmad Muh. Zainuddin Badollahi Muhammad Arafah Muhammad Arafah Muhammad Hasan Muhammad Islah Idrus Muhammad Mursyid Muhammad Nasir Muhammad Rakib Muhammad Syabilal Alfat Al Buyani MUHAMMAD YUSUF Nasrudin Andi Mappaware Nasrudin Andi Mappaware Nirwana Novita Prawitasari Nur Akmal Nur Arisah Nur Aulia Amir Patahuddin Puput S Rachmat Faisal Syamsu Raden Mohamad Herdian Bhakti Rahmawati Rahmawati Rasfayanah Rasfayanah Rasty Yulia Rezki Fitriani Rhisty Frida Utami Rifani Akbar Sulbahri Ririn Eka Robbi Rahim Rukiyanto Rukiyanto, Rukiyanto Samsuardi Said Santriani Hadi Shulhana Mokhtar Silva Sari C P Siminto Siminto, Siminto Siti Fatimah Awalyah Rijal Sitti Mutmainnah Sofia Maulida Soni Suharmono Sri Dewi Yusuf Sri Vitayani Sri Wahyu Sri Wahyuni Gayatri Suharni Sudirman Supriandi Supriandi, Supriandi Tadampali, Andi Caezar To Toong Hai Sam Vivi Chairun Nisa Windy Nurul Aisyah Wiriansya, Edward Pandu Yuaniko Paramitra Yuliana Yuliana Yusriani Mangarengi Zulfahmidah Zulfitriani Murfat Zulfiyah Surdam