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Journal : Journal of Humanities and Social Studies

 1 
The Influence Of Perceived Ease Of Use And Trust On Intention To Re-Use The Dana E-Wallet Application Through Customer Satisfaction As An Intervening Variable Among Student Users In Pontianak Sari, Nilam; Fachri, Helman
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 8, No 3 (2024): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i3.11885

Abstract

The advancement of technology has driven consumer behavior changes toward digital transactions, including the use of e-wallets. Although the Dana application has become one of the most popular e-wallets in Pontianak, with a 72% increase in users in 2023, complaints regarding ease of use, security, and user satisfaction persist. This study aims to analyze the influence of Perceived Ease of Use and Trust on Intention to Re-Use, with Customer Satisfaction as an intervening variable. The research employs a quantitative approach with 100 respondents selected through purposive sampling and analyzed using Partial Least Squares-based Structural Equation Modeling (PLS-SEM). The results show that Perceived Ease of Use significantly affects Customer Satisfaction (T-Statistic = 3.519; P-Value = 0.000) but does not significantly impact Intention to Re-Use (T-Statistic = 0.330; P-Value = 0.742). Conversely, Trust significantly influences both Customer Satisfaction (T-Statistic = 6.094; P-Value = 0.000) and Intention to Re-Use (T-Statistic = 2.527; P-Value = 0.012). User satisfaction mediates the relationships among these variables, indicating that satisfaction and trust are key factors in enhancing user loyalty to the Dana application.
Co-Authors Agustin, Melly Al-Aqsha, L. Moh. Riri Rivari Alawiyah, Fitri anim anim Anim Anim Apriyanto, Ade Arista, Sintha Wahyu As’ari, Hasim Atman, B. Eggy Tamara Azharsyah Ibrahim Azimah Dianah Budi Wiati, Catur Daliani, Muhammad Daliani, Muhammad Damanik, Nuriatik Dian Armanto E Elvis Napitupulu Erna Eti Sunarsih Fajrina, Putri Firdausi, Firna Nahwa Fitri Fitri Hafidhah Hafidhah Hasni Suciawati Helman Fachri Heryanto Heryanto Hidajat, Koerniawan Iba, Wa Ibrahimiyah, Nur Aisah Irma Handayani, Irma Irwanto, Andri Jauhari, M. Abim Julita , Julita Juniaty, Risnawaty Kamal Fachrurrozi Karmilasanti Karosekali, Eunice Khairun Nisa Khoirunnisa Khoirunnisa Maenarni, Lilis Manik, Patricia Roma Some Meutia, Rachmi Mira Yulianti, Mira Mufti, Muhammad Arif Muhammad Daliani MUHAMMAD SHOLEH Muhammad Yasir Yusuf Muhammad Zulhilmi Muksal Muksal Muzammil, Muzammil Nababan, Maxtulus Junedy Nabila, Firdiyatul Nabila, Siti Maulidiya Napitupulu, E.Elvis Nasution, Marnis Nihlatul Qudus Sukma Nirwana Nova Primadina Padang, Crasilia Yanti Peranginangin, Lorena PeranginAngin, Renita Br Permana, Dede Prastuti, Aulia Widya Pratini Lubis, Adinda Pratiwi Pratiwi, Dinda Ayu Purba, Leony Putra, M Jaya Adi Putri, Adelia Putri, Hairani Ananda Rahmadan, Yanuar Rahmatillah, Rahmatillah RAKIYAH, SITI Ramadhani, Vivi Rambe, Rinto Rasyd, Anwar RIKA KARTIKA rikky simanjuntak Rita Rita, Rita Rizqy, Irhas Safina, Nila Sahat Saragih Salsabila Nasution, Hanum Saputra Harianja, Andi Saragih, Delima Setyaningrum, Widia Sigit Hermawan Sitanggang, Perdamaian Siti Aisyah Siti Anisah Sitompul, Saima Sitorus, Andreas Sihar Marudut Sri Ambardini Sri Susanti Supariati Supriyadi Supriyadi Suriana Suriana Syaputra, Andi Tin Rustini, Tin Tobing, Renatal Halomoan Lumban Tridiana , Eldavita Vera Ompusunggu Wulandari, Indah Apriliana Sari Yasrah Dalimunthe, Rahmah Yelvi Levani Yulita Pujilestari