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Journal : JTAM (Jurnal Teori dan Aplikasi Matematika)

Analysis of Critical Criteria for Assessment of Logistics Service Provider Company (Case Study: PT. Pos Logistik Indonesia) Suzana, Yenny; Irwansyah, Budi; Suparni, Suparni; Darmawan, Wanda
JTAM (Jurnal Teori dan Aplikasi Matematika) Vol 8, No 3 (2024): July
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jtam.v8i3.21670

Abstract

The quality of services provided by logistics providers has a direct impact on an organization's business. Organizations need to critically evaluate the performance of their LSPs and choose service providers rationally. LSPs understand the importance of service quality to their survival and growth and strive to provide high-quality services. PT Pos Logistik Indonesia (PLI) is a company that operates in the field of Logistics Delivery Services which can include documents, electronic products, logistics, and others.  PT Pos Logistik Indonesia (PLI) in Langsa City should have criteria as a logistics service provider to ensure customer satisfaction. This research aims to analyze these criteria through a survey collected from 120 Small and Medium Enterprises (SMEs) organizations in Langsa City that use the services of PT Pos Logistik Indonesia (PLI). Small and Medium Enterprises (SMEs) are individual business entities or legal entities that have small initial capital, or a small value of wealth (assets) and a small (limited) number of employees. Questionnaire strategies were used to identify criteria selection-based sustainable logistics service quality (SLSQ) theoretical framework, that is sustainable transport elements, training, collaboration, sustainable packaging, and sustainable information. The explanatory factor analysis method was employed. The top three ranked criteria for evaluating logistics service provider criteria selection based on sustainable logistics service quality are the trained PLI employees, the sustainable packaging, and the commitment to environmental goals. Through this research, it confirms that sustainable logistics practices can bring value to PLI as LSPs and better improve their performance and customer satisfaction.
Co-Authors Abdilah, M Yusuf ABDUL GANI Achmad Baroqah Pohan Adinda, Anita Aditya Mardani, Danis Adriantoni, Adriantoni Afidayani, Mery Agung Raharjo Ahmad Al Kaafi Ahmad MAULANA Ahmad Nizar Rangkuti Almira Amir Anggita Cahya Widyaningrum Anis Wahidah Rahmah Anjelina Lubis, Aminah Annastiar, Sabrina Ariyanto, Januar Aslam Fatkhudin Aslam Fatkhudin ASTUTI, LAILY WIDYA Ayu Susilawati, Ayu Azis, Mochammad Abdul Azis Bagus Alif Sukoco, Muhammad Batubara, Hamdani BRM Suryo Triono Chandra, Fabira Darmawan, Wanda Dewi Setiyawati Dian Kartikasari Dian Pratiwi Digna Renny Panduwati Djunaedi, Edi Dony Oscar Eka Budiarto, Eka Emi Nurlaela Faizah, Hilmy Farahul Jannah Farayanti, Dana Farhan Satria, Trinda Febriani Zein, Rani Firmansyah, Icel Fitriyani Fitriyani Hadiyansyah, Hadiyansyah Hajri Rabbani1, Nur Halomoan, Adil Harahap, Holija Harahap, Holizah Harahap, Lenni Yunita Harahap, Sinar Devi Hardani, Sri Hasibuan, Adil Halomoan HAYATI, SITI RAHMATUN Hendriantiningtyas, Besti Hilda Rachmi Husnul Khotimah Hutapea, Helmut Irwansyah, Budi Islamiyah, Aris Mislikhatun Istianto, Joko Jarot Santosa Khasanah, Sabtun Ismi Khusnul, Khusnul Komalaningsih, Sri Kumening, Ayu Sulistya Larasati, Dwi Sekar Leliyanah Leliyanah, Leliyanah Lelya Hilda Lia Dwi Prafitri Lilyani Asri Utami, Lilyani Asri Lutiyatmi Lutiyatmi, Lutiyatmi Mabruroh, Siti Maheswari, Sasikirana Zahra Margono, Tantyo Martua, Saut Masyihtoh S, Reski Maulida Setiawan, Meutia Muhakimah, Ihtiyatul Muhammad Abdillah Muhammad Munadi Muna, Khozainul Mutia, Liza Muzaiyanah, Ufiq Nasution, Enni Sumanti Nasution, Mariam Nasyahtadila, Venada Naufal Rifqi Rismawan, Muhammad Nina Zuhana Nina Zuhana NINGSIH, SRI WIDIA Nirma Wahyuni Nur Wahid, Nur Nurazizah, Shahnaz Nurdin, Akhmad Nursawalina Harahap Nurtriani, Ririn Nurul Arfinanti Pahlevi, Alfian Novan Pamungkas, Motris Pribadi, Ananda Bagus Priskilla, Raisa Putra, Rizky Anugrah Putri Puspitasari Rachmani, Ferlinda Ainur Raekha Azka, Raekha Rahmi Sari Kasoema Rendi Setiawan Ridwan Hidayat, Muhammad Rietoni, Ahmad Temmy Risqi Dewi Aisyah Roni, Efrita Sabtun Ismi Khasanah Safitri, Alfia Salsabila, Zahrina Sari Harahap, Maya Selamat Riadi Selviana, Elsa Dwi Setianto, Gigih Sidiq, Rustam Siregar, Torang Situmeang, Suryani M F Sofia, Endang Sofian Wira Hadi Subowo, Edi Supriawan, Supriawan Supriyadi, Nur Wahid Surbakti, Karolina Br Suryani M.F Situmeang Sutiyoko Suzana, Yenny Syamsuddin Syamsuddin syamsuddin, syamsuddin syamsuddin Tri Daryanto Tri Nurhayati Asih Triyono, BRM Suryo Tugiman Tugiman Usman Pakaya Utami Helisarah, Desi Wahyu Ersila Wardani, Icha Windha Widyastuti Wulan, Anggraeni Zikri Niamillah, Muhammad ZULHIMMA ZULHIMMA