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All Journal Irfani Lectura : Jurnal Pendidikan At-Tafkir Journal on Education Health Sciences Journal Edumaspul: Jurnal Pendidikan Jurnal Pendidikan dan Konseling Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Scientia Jurnal Bisnisman : Riset Bisnis dan Manajemen Jurnal Ekonomi Journal Of Human And Education (JAHE) SMART Management Journal Develop : Jurnal Ekonomi Pembangunan Journal of Innovation Research and Knowledge Jurnal Sistim Informasi dan Teknologi COMPETITIVE: Journal of Education Jurnal Pengabdian West Science Herodotus: Jurnal Pendidikan IPS
Rinovian Rais
Universitas Indraprasta PGRI
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Public Health Social Sciences Other

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Journal : SMART Management Journal

 1 
MANAJEMEN BANK SAMPAH MANDIRI SEJAHTERA SEBAGAI KEGIATAN EKONOMI UMAT DI MASA COVID-19 DI KELURAHAN PEDURENAN KOTA BEKASI Rinovian Rais
SMART Management Journal Vol 2, No 2 (2022): SMART Management Journal
Publisher : Institut Bisnis Muhammadiyah Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (442.782 KB) | DOI: 10.53990/smj.v2i2.168

Abstract

The strategy of implementing 3R (Reuse / Reuse), (Reduce / Reduce), (Recycle / Recycle) in independent waste banks is a prosperous form of waste management at existing sources at the community level with the economic incentive pattern of the people during the Covid-19 period Bank Sampah Mandiri Sejahterah RW 013 Pedurenan, Mustika Jaya District, Bekasi City has existed since 2015 and has been around until now as a continuous activity in Bekasi City. The KKN in the Pedurenan Village has the aim of being able to influence public participation in saving at Bank Sampah Mandiri Sejahterah RW 013 Kelurahan Pedurenan, Mustika Jaya District, Bekasi City. This study used a descriptive qualitative approach in Pedurenan District, Mustika Jaya District, and Bekasi City. The data is collected using a direct observation system, asking and answering questions with the manager, and documenting the photos around the Mandiri Sejahtera waste bank all of these data are processed and described using a qualitative descriptive method, and the results of his research through this SWOT analysis show the sustainability aspects of the independent waste bank. in RW 013 Kelurahan Pedurenan, Mustika Jaya Subdistrict, Bekasi City, it is at the 70% level where the used goods storage system in the waste bank is deemed to meet fairness requirements. Where there are seven influential groups who have an interest in an independent waste bank to prosper. It has the role of the Bekasi City Environmental Service, Bekasi District Government, Pedurenan Village Government, waste bank customers, collectors, scavengers, and the community around RW 013 Pedurenan Village. The main strategy used.
HUBUNGAN PELAYANAN KONSUMEN DAN FASILITAS PERUSAHAAN TERHADAP KEPUASAN KONSUMEN PADA PT. AVANT GUARD INDONESIA RINOVIAN RAIS
SMART Management Journal Vol 1, No 1 (2020): SMART Management Journal
Publisher : Institut Bisnis Muhammadiyah Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (275.973 KB) | DOI: 10.53990/smj.v1i1.22

Abstract

The Purpose of this study was to determine the effect of customer service and company facilities on customer satisfaction at PT Avant Guard Indonesia and to determine the variables that have a greater influence between customer services and company facilities on customer satisfaction at PT Avant Guard Indonesia. Based on testing with Chi square (X²), it is found that there is a significant relationship between customer service and customer satisfaction, or the better the service provided, the better customer satisfiction, For the relationship between company facilities and customer satisfiction, it is found that there is a significant relationship between company facilities and customer satisfaction, or the better the company facilities provided, the better customer satisfaction. From the calculation, it is also known that service has a greater influence, so that that the second Hypothesis can be accepted.
ANALISIS KEPUASAN PELANGGAN CHI-CHI’S MEXICAN RESTAURANT PADA PT. BERKAH MANCA BOGA (KODEL GROUP) JAKARTA RINOVIAN RAIS
SMART Management Journal Vol 1, No 2 (2021): SMART Management Journal
Publisher : Institut Bisnis Muhammadiyah Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (297.328 KB) | DOI: 10.53990/smj.v2i1.10

Abstract

The major problem in this research is the low customer satisfaction awareness at Chi-Chi‟s Mexican Restaurant under PT. Berkah Manca Boga, Jakarta. This low awareness caused by the top management has not paid full attention to this problem. The customer services qualities become a major focus to all organizations in all industries nowadays. This focus is caused by tight competition, technology development and economy growth. In the competitive side, services and customer satisfaction become the strength offered by each company due to many competitors offering similar products. Technology development also gives more opportunities for product and services innovation at the same time. Customers nowadays are also becoming more demanding and have more bargaining power to the companies. Moreover, people nowadays are in the evolution stage to become the knowledge economy society, giving insight that customer satisfaction becomes one the tools to gain success
Co-Authors A. Idun Suwarna A. Nursinah Abrar Hiswara Adolfina Oualeng Adrian Febriana Dima Afif Alfiyanto Agus Supinganto Ahmad Ridani ALIE SADIKIN Andi Sarbiah Andrias Andrias Anggara Setya Saputra Arif Rinaldi Dikananda Arwin Tannuary Citra Arta, Deddy Novie Citra Siwi Hanayanti Dadang Sudrajat Daheri, Mirzon Dasep Supriatna Dessy Putri Wahyuningtyas Devin Mahendika Endrawati, Titin Enos Lolang Eva Ruliyana Fatimah Malini Lubis Febri Sriyanti Febriyanti Febriyanti Felisia Purnawanti Ferdinand Salomo Leuwol Firman Azis Fitri Hidayati Fujiono Fujiono Gamar Al Haddar Harfiahanj Indah Rakhma Ningtyas Hasyim Mahmud Wantu I Nyoman Tri Sutaguna Indra Tjahyadi Iswahyu Pranawukir Ivan Riyadi Jasiah Jasiah Kraugusteeliana Kraugusteeliana Kurniati Nawangwulan Laros Tuhuteru Mamik Suendarti Mas'ud Muhammadiah Mila Karina Moh. Solehudin Much Deiniatur Muh Yunus Muhammad Aris Aris Muhammad Guntur Muhammad Ihsan Dacholfany Mumu Muzayyin Maq Mustofa Aji Prayitno Muwahidah Nurhasanah Nanny Mayasari Nuryati Solapari Putu Doddy Heka Ardana Rahmat Jaya Rahmat Pannyiwi Randi Randi Raudya Setya Wismoko Putri RR. Ella Evrita Hestiandari Rulan Ahmadi Rulyanti Susi Wardhani Samsudin Samsudin Satria, Erwinsyah Siti Annisa Wahdiniawati Siti Rohmah Siti Shofiah Sri Widiastuti Sultan Andilah Sumaryoto Suriadi suroso, amat suwahono suwahono Tanwir TEGUH SANTOSA Wa Ode Riniati Wira Alvio Yermi Yermi Yoga Anjas Pratama Yohanes Susanto Yuanita Susanti