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The Mediating Role of Job Satisfaction and Organizational Commitment on Employee Performance Ruhdiat, Rudi; Wibisono, Chablullah; Puspita, Nola
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4109

Abstract

Employee performance is vital for organizational success, driven by effective leadership, work discipline, and communication, with job satisfaction and organizational commitment shaping these relationships. This study aims to explore how leadership, discipline, and communication shape employee performance by examining employees’ lived experiences and perceptions, with particular attention to the role of job satisfaction and organizational commitment within Indonesian organizations. The research develop a comprehensive model integrating these factors to enhance performance. Using a qualitative approach, the study conducts a literature review, analyzing journal articles, conference proceedings, and textbooks through thematic content analysis. Findings confirm that transformational leadership strongly inspires higher performance, work discipline ensures accountability and efficiency, and clear communication fosters trust and collaboration, all significantly boosting employee performance. Job satisfaction powerfully mediates these effects by enhancing motivation, while organizational commitment strengthens the satisfaction–performance link, particularly in Indonesia’s collectivist culture. The study concludes that organizations in Indonesia can improve performance by adopting transformational leadership, fair disciplinary systems, and transparent communication, with job satisfaction and commitment as critical levers. These insights provide practical strategies for Indonesian organizations and lay a foundation for future empirical research to validate the model in specific industries like healthcare and technology.
Determinants of lecturer performance: a multifactorial study at private university in Lampung Muhammad Muhammad; Chablullah Wibisono; Angelina E. Rumengan
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 2 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244175

Abstract

This study investigates the multifactorial relationship between motivation, leadership, organizational culture, digital information, and career development with lecturer performance in private universities in Lampung, focusing on competence as a mediator. In the context of increasingly digitized education, this study aims to provide empirical insights into how these factors interact to influence academic performance. This explanatory research combines quantitative and qualitative approaches, using Structural Equation Modelling (SEM) to analyze data from 307 uncertified lecturers in Lampung. The analysis was conducted with SPSS version 26 and SMARTPLS 3.0, and NVIVO 12 Plus to enrich the interpretation of the findings. The results revealed that organizational culture and digital information positively influenced competence, which in turn contributed to improved lecturer performance. Meanwhile, motivation and leadership did not show significant influence directly, but had indirect effects through competence
The influence of locus of control, responsibility and job knowledge on employees' organizational commitment at universitas Batam Muhammad Tommy Arby Rumen; Chablullah Wibisono; Angelina Eleonora Rumengan
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244342

Abstract

Locus of Control (LoC) is an individual's perception of the sources that control events in their lives, which are divided into two main categories: internal and external. Individuals with internal LoC tend to have higher performance because they believe that success is influenced by their own efforts and abilities, while individuals with external LoC believe that the results of their actions are more influenced by external factors that are beyond their control, such as fate, luck, situations, or the power of others. This study aims to examine the effect of Locus of Control, responsibility, and job knowledge on organizational commitment with work motivation as an intervening variable at Universitas Batam. The research method used is a causal model survey with path analysis techniques. The study population was 90 employees of Universitas Batam with census techniques. The results showed that Locus of Control had a significant effect on employee performance. These findings provide strategic recommendations for Universitas Batam in increasing organizational commitment through a deeper understanding of internal factors such as work motivation.
Pengaruh Produk, Persepsi, dan Citra Bank Syariah terhadap Loyalitas Nasabah melalui Kepuasan Nasabah Donny Hartanto; Chablullah Wibisono; Sri Yanti
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i4.9117

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh produk, persepsi, dan citra bank syariah terhadap loyalitas nasabah dengan kepuasan nasabah sebagai variabel mediasi pada Bank Muamalat Cabang Tanjungpinang. Latar belakang penelitian didasarkan pada fakta bahwa meskipun perbankan syariah di Indonesia berkembang pesat sejak berdirinya Bank Muamalat Indonesia pada tahun 1992, pangsa pasarnya masih relatif kecil, yaitu hanya sekitar 7,44% dari total aset perbankan nasional pada tahun 2024. Desain penelitian ini adalah kuantitatif dengan pendekatan survei asosiatif kausal. Populasi penelitian meliputi 4.323 nasabah aktif, dan sampel penelitian berjumlah 225 responden yang dipilih menggunakan teknik purposive sampling dengan kriteria tertentu. Data dikumpulkan menggunakan kuesioner berskala Likert 1–5 dan dianalisis dengan metode Structural Equation Modeling–Partial Least Squares (SEM-PLS) melalui perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa produk, persepsi, dan citra bank berpengaruh positif signifikan terhadap kepuasan nasabah. Selanjutnya, kepuasan nasabah terbukti memediasi hubungan produk, persepsi, dan citra bank dengan loyalitas nasabah. Temuan ini mengindikasikan bahwa keberhasilan bank syariah dalam menciptakan loyalitas jangka panjang sangat ditentukan oleh kemampuan dalam menyediakan produk inovatif sesuai prinsip syariah, memperkuat persepsi positif masyarakat, dan membangun citra bank yang profesional dan terpercaya. Penelitian ini memberikan kontribusi praktis bagi manajemen perbankan syariah untuk meningkatkan daya saing melalui strategi berbasis kepuasan nasabah serta membuka peluang penelitian lebih lanjut dengan memperluas variabel dan objek kajian.
Factors Influencing the Merit System through Spiritual Motivation in the Riau Islands Province Yeny Trisia Isabella; Chablullah Wibisono; Sri Yanti
ARRUS Journal of Social Sciences and Humanities Vol. 6 No. 1 (2026)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum4665

Abstract

This study investigates the determinants of the merit system through the mediating role of talent management at the Regional Secretariat of the Riau Islands Province. Specifically, it examines the effects of spiritual motivation, innovative behavior, competence, and work culture on the merit system, both directly and indirectly through talent management. The research employs Structural Equation Modeling using AMOS (SEM-AMOS) to analyze data collected from 160 respondents selected based on the Slovin formula. The findings indicate that spiritual motivation, innovative behavior, and work culture exert a significant positive effect on the merit system, whereas competence demonstrates a positive but statistically insignificant direct effect. All four independent variables significantly influence talent management, which subsequently mediates their relationships with the merit system. The mediation analysis confirms that talent management plays a significant intermediary role, as spiritual motivation, innovative behavior, competence, and work culture each positively and significantly affect the merit system through this mechanism. Additionally, the simultaneous effect of these variables on the merit system via talent management is statistically significant. The coefficient of determination (R²) values demonstrates strong explanatory power, with 0.790 for talent management and 0.886 for the merit system. These results underscore the strategic importance of spiritual motivation, innovative behavior, and work culture in strengthening the merit-based governance of civil servants, particularly when integrated through structured talent management practices. Practically, the study highlights the necessity of embedding cultural and spiritual values, promoting innovation, and enhancing professional competence within public sector human resource management frameworks.
Public accountant performance: The mediation role of organizational commitment Mursal, Mursal; Wibisono, Chablullah; Ngaliman, Ngaliman; Dewi, Nolla Puspita; Basri, Basri
Annals of Human Resource Management Research Vol. 5 No. 2 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i2.2869

Abstract

Purpose: This study aims to examine and analyze the direct influence of spiritual motivation, integrity, competence, organizational culture, locus of control, and organizational commitment on the performance of accountants at the Riau Islands Province Public Accounting Firm, and then indirectly test and analyze the influence of spiritual motivation, integrity, competency, organizational culture, and locus of control on accountant performance through organizational commitment. Research Methodology: The population in this study was 102 accountants using the census method, and the entire population was used as a sample. Quantitative data were collected using a questionnaire, and qualitative data were obtained by direct interviews with accountants. Results: From the research results it was found that of the six variables, the one that had the highest influence on performance was organizational commitment (t-value 6.321) and the lowest was spiritual motivation (t-value 2.507). Furthermore, spiritual motivation has the highest influence (t-value 21.893), and integrity has the lowest (t-value 3.467) on organizational commitment. Next, the position of organizational commitment plays the largest role in improving accountant performance and the smallest role is the spiritual motivation variable; the rest is influenced by other variables that were not examined in this study. Conclusions: The influence of dependent variables on independent variables is strong, as is the influence of dependent variables on intervening variables. In this research, all variables have a strong influence on the dependent and intervening variables. Limitations: The dependent variables of this study have not fully provided a definite role for organizational commitment on accountant performance; therefore, it is necessary to add other variables to clarify it.    Contribution: This study serves as a reference for developing an individual behavior model regarding individual characteristics, individual mechanisms, and what individuals produce in public accounting organizations that continue to experience changes in information technology from time to time in the context of reform for progress based on performance as an outcome.
THE EFFECT OF COMPETENCE, WORK EXPERIENCE, AND INFORMATION TECHNOLOGY MASTERY ON EMPLOYEE PERFORMANCE WITH WORK MOTIVATION AS AN INTERVENING VARIABLE IN THE REGIONAL SECRETARIAT OF THE CITY OF BATAM Daffin Mandala Putra; Chablullah Wibisono; Sriyanti
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 5 (2025)
Publisher : CV. RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i5.3945

Abstract

This study aims to determine the direct and indirect relationships between competency, work experience, and information technology mastery on employee performance through work motivation as an intervening variable at the Regional Secretariat of Batam City. The population can provide useful information or data for a study. The population in this study consisted of 144 civil servants working at the Regional Secretariat of the Batam City Government. In this study, the sampling technique used is nonprobability sampling, specifically saturated sampling (census). The sample used in this study is the entire population of 144 civil servants at the Regional Secretariat of the Batam City Government. Data were collected via questionnaires and analyzed using validity and reliability tests, classical assumption tests, multiple regression analysis, and path analysis.The results of the study indicate that there is a direct and indirect influence between the variables of competence, work experience, and information technology mastery on employee performance through work motivation as an intervening variable at the Regional Secretariat of the Batam City Government.
THE DETERMINATION OF KNOWLEDGE, COMPETENCE, AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE AT THE OFFICE OF HARBORMASTER AND PORT AUTHORITY OF BATAM THROUGH WORK MOTIVATION AS AN INTERVENING VARIABLE Rayessandi; Chablullah Wibisono; Sarmini
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 5 (2025)
Publisher : CV. RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i5.4013

Abstract

This study aims to analyze the influence of knowledge, competence, and organizational commitment on employee performance, with work motivation as an intervening variable, at the Port Authority and Harbormaster Office of Batam. The research employed a quantitative approach using path analysis on 123 respondents selected through proportional random sampling. Data were collected via questionnaires and analyzed using validity and reliability tests, classical assumption tests, multiple regression analysis, and path analysis. The findings reveal that knowledge, competence, and organizational commitment have a positive and significant effect on work motivation. Furthermore, knowledge, competence, organizational commitment, and work motivation positively and significantly affect employee performance. Work motivation was proven to mediate the relationship between knowledge, competence, and organizational commitment on employee performance. These results highlight the importance of enhancing knowledge, competence, and organizational commitment to foster work motivation and optimize employee performance.
Pengaruh Informasi Akuntansi, Informasi Non Akuntansi, Manajemen Resiko Pembiayaan terhadap Keputusan Pemberian Pembiayaan yang dimoderasikan Pengalaman pada PT. Bank Riau Kepri Syariah Wilayah Kepri Maiza Tri Handayani; Chablullah Wibisono; Bambang Satriawan
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 1 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i1.5097

Abstract

The purpose of this study is to test accounting information, non-accounting information, financing risk management on financing decisions moderated by experience. This research approach uses associative research. The population in this study was 128 people who conducted financing analysis in the network of office units of PT. Bank Riau Kepri Syariah (Perseroda) in the Riau Islands Region. The sampling technique in this study used saturated samples and obtained a sample of 128 respondents. The data collection technique used a questionnaire with a Likert scale. The data analysis method used is Partial Least Square (PLS) using SmartPLS 3.0 Software. The results of this study indicate that accounting information, non-accounting information and risk management have a positive and significant effect on financing decisions, Experience moderates the effect of accounting information negatively and insignificantly on financing decisions with moderation qualifications as predictors, Experience moderates the effect of non-accounting information positively and significantly on financing decisions, with moderation qualifications as quasi moderation (pseudo moderation). Experience moderates the influence of financing risk management negatively and insignificantly on the Decision to Grant Financing with the qualification of moderation as a predictor
Co-Authors Ade Kurniadi Adi Budiarso Adi Irawan Adma Gumilang, Mardian Afwindra, Firdaus Alamsyah, Muhammad Isa Alfian, Dedi Amalia, Lisa Ameswari, Arini Andhi Kusuma Andre Resta Angelina E. Rumengan Angelina E. Rumengan Aprilian Aprilian Aribowo, Kuncoro Arini Ameswari Armanunsah Armanunsah Armini Astuti, Sumi Azrizal Azrizal Azwandi Azwandi Azwandi BAMBANG SATRIAWAN Banisyukur, Ihram Baru, Gadis Basri Basri Catrayasa, I Wayan Citra Lestari Citra, Kharisma Daffin Mandala Putra Damsar Dewi Agustina Dewi, Nolla Puspita Donny Hartanto Egi Gumala Sari Eko Haryanto Elli Widia Endang Irmarita, Yani Erisna Dewi Ariyani Etty Sri Wahyuni Fachruddin Fachruddin Fachrudin Fachrudin Fachrudin Faisal, Yusuf Faizal Madya Fatahurrazak Franto Tonggi Tampubolon Friadi, John Gaddafi, Muammar Gadis Baru Giantoro Rudiman Gita Indrawan Gita Indrawan, M. Gita Indrawan, Mohamad Gita Indrawan, Mohammad Gunadi Gunadi Habibi Habibi Hairul Hairul Handoko Gotama, William Harahap, Morina Hariansyah, Herry Harianto Harianto Hasbullah, Hidayat Hendrik Caros Nugraha Herbert Manurung Herlambang, Guntur I Wayan Catrayasa Ika Novita Sari Ika Novitasari Ika Novitasari, Ika Indera, Edi Indrawan, M. Gita Indrawan, Mohamad Gita Indrawan, Muhamad Gita Indrawan, Muhammad Gita Indrayani INDRAYANI INDRAYANI Irwansyah Irwansyah Irwansyah Irwansyah Isramilda, Isramilda Iwan Kurniawan Jemmy Rumengan Kharisma Citra Kristina Harahap Kurniani, Wiwik Lubis, Laily Rozanna M Rajagukguk, Juanroy M. Gita Indrawan Maiza Tri Handayani Mangara Maulana, Ervindo MMSI Irfan ,S. Kom Mohamad Gita Indrawan Mohd. Gita Indrawan Muamar Khaddafi Muammar Khadafi Muammar Khaddafi Muhammad Gita Indrawan Muhammad Muhammad Muhammad Muhammad Muhammad Tommy Arby Rumen Munandar Mursal Mursal Naufal, Muhammad Ade Ngaliman, Ngaliman Nola Puspita Dewi Novia Riani Nurapnita Rozalia Inda Nurhatisyah Nurhatisyah Nurhatisyah Nurhatisyah Nurhayati Nurhayati Oktarinaldi, Hefri Olenka, Rangga Ikrar Gombang Paradila Putri, Inggerit Pardamean H Situmorang PUJI LESTARI PUJIASTUTI, Fitria Lestari Puspita, Nola Putri, Shinta Buana R.A. Widyanti Diah Lestari Rachman, Abd. Raja Hafiz Hermawan Rayessandi Reinald Stevianes Lalenoh Revianti, Elvirta Rieke Resty Afriany, Raden Rika Karmida Rinah, Rinah Risa, Fitria Robin Robin Robin, Robin Ruhdiat, Rudi Rumen, Muhammad Tommy Arby Rumengan, Angelina E. Rumengan, Angelina Eleonora Sajiyo Sajiyo Sajiyo, Sajiyo Salmayani, Salmayani Sanjaya, Robi Saputra, E. Kurniawan Saputra C. Sari, Dwi Junila Sarmini Satriawan, Bambang Satriawan, Bambang Sianturi, Sahat Parlindungan SIHITE, Riduan Silaban, Amon Simanjuntak, Luciana Kartini Soepriono, Bambang Sri Langgeng Ratnasari Sri Wahyuni Sri Yanti Sri Yanti Sri Yanti Sriyanti Suhardis , Adnan Sukardi , Sukardi Sulikah Sulikah Sumiyati Sumiyati Surawan, Surawan Susanto, Eko Agus Suyanto, Elvira Syafrizal Syafrizal Syamsul, Sari Baiti Syarifah Alda Azlika Syukror Rozi Syukur, Ihram Bani Titik, Diana TJATOER, Fadliyah Anas Trio Ardhimansyah Wahyu, Purnomo Wan Iwan Darmawan Wayan Catra Yasa Wayan Catrayasa, I WIDIA, ELLI Willy Kaslianto Windayati, Diana Titik Yasa, I Wayan Catra Yeny Trisia Isabella Yoana Badra Yulizartika, Yulizartika Zaili Zaili Zulkifli Eko Purwanto Zulmariad, Randi