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All Journal COMPETITIVENESS JOURNAL Jurnal Mirai Management Akuntabel : Jurnal Ekonomi dan Keuangan SEIKO : Journal of Management & Business Jurnal E-Bis: Ekonomi Bisnis Forecasting : Jurnal Ilmiah Ilmu Manajemen Economics and Digital Business Review Jurnal Media Informatika Golden Ratio of Marketing and Applied Psychology of Business Golden Ratio of Mapping Idea and Literature Format Paradoks : Jurnal Ilmu Ekonomi Jurnal E-bussiness Institut Teknologi dan Bisnis Muhammadiyah Polewali Mandar Advances in Management & Financial Reporting Indonesian Journal of Innovation Science and Knowledge Jurnal Kolaborasi Sains dan Ilmu Terapan JER Celebes Journal of Community Services Bata Ilyas Educational Management Review Jurnal Ilmu Ekonomi dan Bisnis (JUKONI) Journal of Management Branding Jurnal Ilmu Manajemen dan Akuntansi Nusantara (JIMAKUN) Journal of Global Economic Development and Policy (JOGEDPOL)
Agus Halim
Management Study Program, Faculty Of Economics And Business, Universitas Muhammadiyah Mamuju
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Model Niat Penggunaan Berkelanjutan Mobile Banking: PeranKepercayaan, Kepuasan, Nilai yang Dirasakan, dan Keterlibatan Pelangganpada Bank Muamalat Hari Yeni; Agus Halim
Journal of Management Branding Vol. 3 No. 2 (2026): Journal of Management Branding
Publisher : Pascasarjana Universitas Muhammadiyah Mamuju

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71326/jmb.v3i2.113

Abstract

This study aims to analyze the influence of trust, satisfaction, and perceived value on mobile banking continuance intention with customer engagement as a mediating variable at Bank Muamalat. The sample consisted of 162 customers from Bank Muamalat Mamuju and Wonomulyo branches. Data analysis used Structural Equation Modeling (SEM) with AMOS. The results indicate that trust and customer satisfaction have a positive and significant effect on customer engagement, while perceived value has a positive but insignificant effect. Customer engagement has a positive and significant effect on continuance intention. Customer engagement mediates the influence of trust and satisfaction on continuance intention, but fails to mediate the influence of perceived value. These findings confirm that psychological and relational factors are more dominant in shaping continuance intention compared to functional factors. Bank Muamalat should strengthen trust and satisfaction through improving digital service quality and user experience oriented towards Islamic values. The novelty of this study lies in examining the mediating role of customer engagement in integrating psychological and functional factors towards the continuance intention of Islamic mobile banking services.
Pengaruh Penerapan Sistem Informasi Administrasi Kependudukan (SIAK) Dan Kompetensi Pegawai Terhadap Kualitas Pelayanan Publik Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Mamuju Satrianti Podo; Agus Halim
Jurnal Ilmu Ekonomi dan Bisnis Vol. 3 No. 2 (2026): JUKONI - Juni
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jukoni.v3i2.1888

Abstract

This study aims to analyze the effect of the implementation of the Population Administration Information System (SIAK) and employee competence on the quality of public services at the Population and Civil Registration Office (Disdukcapil) of Mamuju Regency. The research employed a quantitative approach with a survey method. The population consisted of citizens receiving services at Disdukcapil Mamuju and all of its employees. Using purposive sampling, 100 citizen respondents and 30 employees were selected. Data were collected through questionnaires, observation, and documentation, and analyzed using multiple linear regression with SPSS 26. The results show that: (1) SIAK implementation has a positive and significant effect on public service quality; (2) employee competence has a positive and significant effect on public service quality, and is the dominant variable; and (3) SIAK implementation and employee competence simultaneously affect public service quality with a contribution of 72.4%. The study concludes that the more optimal the SIAK implementation and the higher the employee competence, the better the quality of public services at Disdukcapil Mamuju. Therefore, technological investment must be balanced with continuous human resource capacity building.
Analisis Sistem Manajemen Sumber Daya Manusia Pada PT Jaminan Kredit Indonesia (JAMKRINDO) Cabang Mamuju Irmayanti Adi; Nur Akila Azzahra; Agus Halim
Jurnal Ilmu Ekonomi dan Bisnis Vol. 3 No. 2 (2026): JUKONI - Juni
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jukoni.v3i2.1899

Abstract

Human resource management (HRM) is a strategic factor in determining organizational performance, including in state-owned enterprises engaged in credit guarantee services such as PT Jaminan Kredit Indonesia (Jamkrindo). This study aims to analyze the implementation of the human resource management system at PT Jamkrindo Mamuju Branch, covering workforce planning, job analysis, recruitment and selection, orientation and training, career development, performance appraisal, compensation, occupational health and safety, industrial relations, termination of employment, and HR digitalization. This research employs a descriptive qualitative approach, with data collected through interviews, observation, and documentation studies. The results show that PT Jamkrindo Mamuju Branch has implemented the main functions of HRM, supported by an annual performance appraisal system based on Key Performance Indicators and performance levels (PL1-PL5), a tiered career path through outsourcing, contract, and organic employee status, as well as digitalization through the Workplace application for location-based attendance and online recruitment. However, the implementation still faces several weaknesses, namely a shortage of human resources that has not been supported by detailed workload analysis, an HR information system that is not yet fully integrated, unclear overtime provisions, an unstructured career path, and limited socialization of grievance mechanisms. Therefore, the company needs to build an integrated HR information system, conduct workload analysis, clarify overtime regulations, and establish a structured career path and competency standards to support sustainable and professional HR governance.
Penerapan Manajemen Sumber Daya Manusia Dalam Meningkatkan Kualitas Pelayanan Karyawan Pada Bank Mandiri Taspen Cabang Mamuju Fityan Al-Haq; Muh. Wibi Ramadhan; Agus Halim
Jurnal Ilmu Ekonomi dan Bisnis Vol. 3 No. 2 (2026): JUKONI - Juni
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jukoni.v3i2.1905

Abstract

Human Resource Management (HRM) plays a strategic role in improving employee performance and organizational service quality, particularly in the banking industry, where customer satisfaction is a key determinant of business success. This study aims to analyze the implementation of Human Resource Management at Bank Mandiri Taspen Mamuju Branch and examine its contribution to improving employee service quality. The research employed a descriptive qualitative approach. Data were collected through direct observation, interviews, and documentation conducted at Bank Mandiri Taspen Mamuju Branch. The findings indicate that the company has implemented major HRM functions, including workforce planning, recruitment and selection, employee orientation, training and development, career planning, performance appraisal, compensation management, occupational health and safety programs, and HR digitalization. These practices have contributed to developing employee competencies, maintaining work discipline, and improving service quality for customers. Nevertheless, several challenges remain, particularly in strengthening employees' digital competencies, optimizing human resource information systems, and integrating performance evaluation systems. Therefore, continuous improvement in HR management is essential to support organizational effectiveness and enhance service excellence. The results of this study are expected to provide insights for organizations in strengthening HR management practices, especially in the banking sector.
Beyond Compliance To Intelligent Public Value: Pengembangan Model Ai-Augmented Performance Management Untuk Meningkatkan Kinerja Adaptif Dan Public Value Pada Pemerintah Daerah Warni Warni; Agus Halim
Jurnal Ilmu Ekonomi dan Bisnis Vol. 3 No. 3 (2026): JUKONI - Oktober
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jukoni.v3i3.2004

Abstract

This article develops a conceptual model of AI-Augmented Performance Management (AI-APM) for local governments that moves performance management beyond compliance toward intelligent public value creation. The study uses an integrative literature review of recent scholarship and policy reports published mainly during 2024–2026 on artificial intelligence in government, public value, adaptive performance, digital government, and AI governance. The synthesis identifies a persistent gap between performance systems that emphasize reporting and rule compliance and the need for dynamic systems that can detect change, generate decision intelligence, support learning, and keep public values at the center of managerial action. Based on this gap, the article proposes a model consisting of five mutually reinforcing layers: integrated performance data, AI-augmented analytics, human-centered managerial decision, adaptive performance capability, and public value realization. The model is strengthened by governance guardrails covering transparency, accountability, privacy, fairness, data quality, human oversight, and continuous evaluation. The proposed framework suggests that AI should not replace public managers; rather, it should augment their capacity to interpret complex evidence, anticipate risks, adapt resources, and connect organizational outputs with citizen outcomes. The article contributes a conceptual bridge between performance management, adaptive capability, and public value in the context of local government. Future empirical research should test the model through comparative studies across local governments and examine whether AI augmentation improves responsiveness, service quality, institutional learning, and citizen trust.           
Pengaruh Profesionalisme dan Role Ambiguity Terhadap Perilaku Quiet Quitting pada Pengurus KONI Provinsi Sulawesi Barat Nildawati Nildawati; Mu’fidatul Nurul Hajjad; Adam Ramadhan; Agus Halim; Amalia
Paradoks : Jurnal Ilmu Ekonomi Vol. 9 No. 3 (2026): Mei - Juli
Publisher : Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/paradoks.v9i3.2564

Abstract

Penelitian ini bertujuan untuk mengkaji pengaruh profesionalisme dan ambiguitas peran terhadap perilaku Quiet Quitting pada pengurus Komite Olahraga Nasional Indonesia (KONI) Provinsi Sulawesi Barat. Penelitian ini menggunakan metode kuantitatif dengan pendekatan asosiatif. Populasi penelitian terdiri atas seluruh pengurus KONI Provinsi Sulawesi Barat, dengan jumlah sampel sebanyak 97 responden yang dipilih menggunakan teknik total sampling. Data dikumpulkan melalui observasi, wawancara, dokumentasi, dan penyebaran kuesioner yang telah diuji validitas dan reliabilitasnya. Analisis data dilakukan menggunakan regresi linier berganda, sedangkan pengujian hipotesis dilakukan melalui uji parsial (uji t), uji simultan (uji F), dan koefisien determinasi (R²). Hasil penelitian menunjukkan bahwa profesionalisme berpengaruh positif dan signifikan secara parsial terhadap perilaku Quiet Quitting. Demikian pula, ambiguitas peran berpengaruh positif dan signifikan secara parsial terhadap perilaku Quiet Quitting. Secara simultan, profesionalisme dan ambiguitas peran berpengaruh signifikan terhadap perilaku Quiet Quitting, dengan kemampuan menjelaskan varians sebesar 50,2%, sedangkan sisanya sebesar 49,8% dipengaruhi oleh faktor-faktor lain di luar cakupan penelitian ini. Temuan ini menunjukkan bahwa profesionalisme dan kejelasan peran merupakan faktor-faktor penting yang perlu diperhatikan dalam mengelola perilaku Quiet Quitting di kalangan pengurus KONI Provinsi Sulawesi Barat.
Integrasi Kewirausahaan Sosial Dan Teknologi Digital Dalam Membangun Model Sociotechnopreneurship Organisasi Berkelanjutan Reski Aulia; Agus Halim
Jurnal Ilmu Ekonomi dan Bisnis Vol. 3 No. 3 (2026): JUKONI - Oktober
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jukoni.v3i3.2012

Abstract

The rapid pace of digital technology development has opened new opportunities for organizations engaged in social entrepreneurship to expand the reach of theiar impact, streamline operational processes, and strengthen the sustainability of their ventures. This article aims to examine how the convergence of social entrepreneurship principles and digital technology utilization can shape a business model known as sociotechnopreneurship, a model of entrepreneurship that unifies social impact orientation with digital capability. The study employs a qualitative approach through case study review enriched with mixed-methods elements, drawing on relevant literature, organizational practice documentation, and common patterns observed in digital-based social entrepreneurship initiatives. The findings show that the convergence of these two elements can generate added value in the form of broader market access, improved governance transparency, operational cost efficiency, and stronger stakeholder relationships. Nevertheless, the success of this model depends heavily on institutional capacity readiness, the digital literacy of human resources, and the organization's consistency in balancing social orientation with financial sustainability. This article is expected to provide a conceptual contribution to the development of social organizations that remain adaptive to changing times while upholding social impact as their primary purpose.  
Fenomena AI Anxiety Pada Praktisi SDM Di Pemerintah Daerah: Studi Kualitatif Tentang Kesiapan Psikologis Menghadapi Otomatisasi Fungsi Kepegawaian Agus Halim; M. Akram
Jurnal Ilmu Ekonomi dan Bisnis Vol. 3 No. 3 (2026): JUKONI - Oktober
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jukoni.v3i3.2039

Abstract

The acceleration of artificial intelligence (AI) adoption in Indonesian government has created a new psychological phenomenon among local government HR practitioners in the form of AI anxiety, namely anxiety about the potential for automation that threatens their professional roles. This study aims to explore the phenomenological experience of AI anxiety, identify its forming factors, and discover patterns of coping strategies developed by HR practitioners in local government. Using a qualitative approach with Interpretative Phenomenological Analysis (IPA), the study involved 12 informants from the Regional Civil Service Agency (BKPSDM) in three districts/cities in West Sulawesi. Data were collected through in-depth semi-structured interviews, observation, and documentation. The findings reveal three superordinate themes: (1) "Threatened yet Bound" describing the dilemma between anxiety of losing professional relevance and attachment to bureaucratic comfort zones; (2) "Between Adaptation and Alienation" showing a spectrum of responses from proactive upskilling to passive resistance; and (3) "Seeking New Meaning" representing the process of reconstructing professional identity amid change. This study found that AI anxiety in local government has a unique characteristic of "security paradox," where guaranteed employment status actually inhibits the urgency of adaptation. These findings contribute to the development of Technology Threat Avoidance Theory by incorporating bureaucratic culture dimensions and offer policy recommendations for digital transformation that consider employees' psychological aspects.  
The Influence of Customer Experience and Customer Relationship Marketing on Customer Loyalty at Jakarta Motor Tarailu, Mamuju Regency Asri Asri; Muh Tahir; Kurnia Kurnia; Agus Halim; J. Fuji Inzani SL
Economics and Digital Business Review Vol. 7 No. 2 (2026)
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v7i2.4168

Abstract

This study aims to analyze the influence of Customer Experience and Customer Relationship Marketing on Customer Loyalty at Jakarta Motor Tarailu, Mamuju Regency, both partially and simultaneously. The research employs a quantitative approach with an associative design. The sample was determined using the Lemeshow formula and the convenience sampling technique, involving 100 customers as respondents. Data were collected through observation, interviews, documentation, and questionnaires measured on a five-point Likert scale. Data analysis included validity and reliability tests, multiple linear regression, partial tests (t-test), simultaneous tests (F-test), and the coefficient of determination (R²), processed with IBM SPSS. The results indicate that Customer Experience has a positive and significant partial effect on Customer Loyalty (t = 5.689 > 1.985; sig. 0.000 < 0.05), and Customer Relationship Marketing also has a positive and significant partial effect on Customer Loyalty (t = 4.784 > 1.985; sig. 0.000 < 0.05). Simultaneously, both variables have a significant effect on Customer Loyalty (F = 47.152 > 3.090; sig. 0.000 < 0.05) with a coefficient of determination of 0.493, meaning that Customer Experience and Customer Relationship Marketing explain 49.3% of the variation in Customer Loyalty, while the remaining 50.7% is explained by factors outside the research model. Customer Experience is the more dominant determinant
Pengaruh Adaptasi Teknologi Dan Otonomi Pekerjaan Terhadap Job Crafting Pegawai Pada Badan Pendapatan Daerah Kabupaten Mamuju Angela Brigita Malli; Agus Halim; Kurnia Kurnia; Nur Asia; Rezki Novianti
Indonesian Journal of Innovation Science and Knowledge Vol. 3 No. 3 (2026): IJISK 2026
Publisher : Fakultas Pendidikan Ilmu Keguruan, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/ijisk.v3i3.388

Abstract

Penelitian ini bertujuan menganalisis pengaruh adaptasi teknologi dan otonomi pekerjaan terhadap job crafting pegawai pada Badan Pendapatan Daerah (BAPENDA) Kabupaten Mamuju, baik secara parsial maupun simultan. Penelitian menggunakan pendekatan kuantitatif dengan jenis penelitian asosiatif kausal. Populasi penelitian sebanyak 44 pegawai yang terdiri atas 39 PNS dan 5 PPPK, dengan penentuan sampel menggunakan teknik total sampling sehingga seluruh anggota populasi dijadikan responden. Data dikumpulkan melalui observasi, wawancara, dokumentasi, dan kuesioner dengan skala Likert lima poin. Analisis data meliputi uji validitas dan reliabilitas, uji asumsi klasik yang mencakup uji normalitas, multikolinearitas, dan heteroskedastisitas, analisis regresi linear berganda, uji parsial (uji t), uji simultan (uji F), serta koefisien determinasi dengan bantuan program IBM SPSS. Hasil penelitian menunjukkan bahwa adaptasi teknologi berpengaruh positif dan signifikan secara parsial terhadap job crafting (t hitung 5,182 > t tabel 2,020; sig. 0,000 < 0,05) dan otonomi pekerjaan juga berpengaruh positif dan signifikan secara parsial terhadap job crafting (t hitung 2,761 > t tabel 2,020; sig. 0,009 < 0,05). Secara simultan, kedua variabel berpengaruh signifikan terhadap job crafting (F hitung 17,362 > F tabel 3,226; sig. 0,000 < 0,05) dengan koefisien determinasi sebesar 0,459, yang berarti adaptasi teknologi dan otonomi pekerjaan mampu menjelaskan 45,9% variasi job crafting pegawai, sedangkan 54,1% sisanya dijelaskan faktor lain di luar model penelitian. Adaptasi teknologi menjadi determinan yang lebih dominan.
Co-Authors Abdul Wahab Adam Ramadhan Adam Ramadhan Adam Ramadhan Adam Ramadhan ADINUGROHO, IWAN Ainaya Ifditiya Ramadhani Amalia Amelia Amelia Andi Indra Martini Andi Indra Martini Andrianto, Nanang Angela Brigita Malli Annisa Lulu Zafirah Asri Asri Asriana Asriana, Asriana Avifa, Zumrotul AYU LESTARI Azzahra, Sari Zalni Juni Batara, Andi Fitra Cica Rosalina Desi Ratnasari Ela Ela Ernawati Mappigau Ezra Fajariani, Nur Fauziah Rahman Fityan Al-Haq Hari Yeni Hendra Herman Herman Herman Husnul Khatimah B Ikram, Muh Inzani S.L, J Fuji Inzani SL Inzani SL, J. Fuji Irdha Yanti Musyawarah Irma Irmayanti Adi J Fuji Insani SL J Fuji Inzani SL J, Jusriadi J. Fuji Inzani SL Junaeda, Junaeda Jusnaimah Krisdayanti Kurnia Kurnia Kurnia Kurnia M. Akram Mardilah Mahmud Martini , Andi Indra Mayang Muh Ferils Muh Ibnu Pangeran I.J Muh. Iksan Muh. Tahir Muh. Wibi Ramadhan Muh.Sabri Muhammad Aqil Muhammad Arsyad Muhammad Arsyad Muhammad Rivai Muhammad Sibgatullah Mutiara Mu’fidatul Nurul Hajjad Mu’fidatul Nurul Hajjad Nabila * Nani, N. Naska N, Naska N Nildawati Nildawati Nur Akila Azzahra Nur Annisa Nur Asia Nur Asia Nur Asia, Nur Nur Fajariani Nur Khaila Anugra Maryam Nur Wahyunianti Dahri Nur Wahyunianti Dahri Nurfadhilah Salahuddin Pemi Budi Arti Putri Aisyah, Putri R, Muh. Ryan Assidiq Rachmat Barung Ramli S Ramli S, Ramli S Reski Aulia Resky Rahmana Revalinda Rezki Novianti Rezki Novianti Riris Mega Saputri Riskan, Yuniarti Rismawati, R. Rismayanti Rohsita Amalyah Rasyid Rohsita Amalyah Rasyid Satria Satria, Satria Satrianti Podo Selvi Mustafa Siti Shania Marirah T Sudirman Sudirman Suharlina Suharlina Sumiati Suwanti Syahra Ruslan Tamin Tamin Tamin Tamin Tamin Warni Warni Widya Aulia Wiwik Handayani Yulita Selvi