Satrio Hadi Wijoyo
Program Studi Teknik Informatika, Fakultas Teknologi Informasi, Institut Teknologi Sepuluh Nopember, Surabaya

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Journal : J-Intech (Journal of Information and Technology)

Quality Analysis of an Interactive Programming Learning Platform Based on ISO/IEC 25010 Using a String-Matching Approach on User Reviews Saputra, Mochamad Chandra; Wicaksono, Satrio Agung; Wijoyo, Satrio Hadi; Rahmandita, Prasetya Naufal; Hanggara, Buce Trias
J-INTECH ( Journal of Information and Technology) Vol 13 No 01 (2025): J-Intech : Journal of Information and Technology
Publisher : LPPM STIKI MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v13i01.2003

Abstract

This study aims to analyze user perceptions of Quality in Use of the Khan Academy e-learning platform, focusing on two key characteristics defined in the ISO/IEC 25010 standard: satisfaction and efficiency. Based on the analysis of user review data, there is a clear difference in volume between the two aspects: 539 reviews (65%) reflected the satisfaction aspect, while only 290 reviews (35%) were related to efficiency. This indicates that users are approximately 1.86 times more likely to comment on satisfaction than on efficiency. For satisfaction, most of reviews were positive (420 reviews, or 77.9%), while 119 reviews (22.1%) expressed negative sentiments. These results suggest that most users are satisfied with their experience using Khan Academy, particularly due to factors such as flexible access time, user convenience, and the wide availability of learning materials. In contrast, the efficiency- related reviews exhibited a more even distribution, with 154 positive reviews (53.1%) and 136 negative reviews (46.9%). This closer balance indicates that while some users appreciate the platform's performance, others report encountering technical issues, including slow access speeds, navigation difficulties, and system instability. Overall, user perception of the Khan Academy e-learning system is generally positive, especially regarding satisfaction. However, the findings also underscore the importance of addressing technical performance challenges to improve efficiency and ensure a seamless learning experience. These insights provide a valuable basis for the development of user-centered e-learning systems and contribute to the evaluation of system quality from the Quality in Use perspective.
Co-Authors 'Aisy, Rihadatul Abdurrahman, Ikzaaz Bakhtar Abhirama, Fauzan Akbar Abiyyu, Muhammad Alifandi Addieni, Jihan Syahda Aditya Rachmadi, Aditya Admaja Dwi Herlambang, Admaja Dwi Adristi, Tikta Ahmad Afif Supianto Ahnaf, Muhammad Farrel Reginaldo Aji, Yanuar Bimantoro Akbar, Muhammad Aminul Akhmadi, Lutfiani Alfian Hakim Alimah, Cindy Felita Nur Almas, Muhammad Fikri Almira Syawli, Almira Ananda, Reza Berlian Anandhika, I Made Bagus Ananta, Aprilia Andi Reza Perdanakusuma, Andi Reza Aprilianto, Pratama Ardelia, Ayunizar Fata Ardiansyah, M. Iqbal Aritonang, Elsa Aryani, Lisa Aryati, Meilita Dwi Aryo Pinandito Astriya Nugraha, Dwi Cahya Aswin Suharsono, Aswin Atmaja, Alvino Dwiky Aurellia, Salsabila Rachma Ayuningdias, Risky Azizi Fahreza, Muhammad Alfian Kurnia Azkiyah, Azka Bangse, Ni Nyoman Dinda Permata Putri Bayu Satriawan, Eka Bihantoro, Riyan Budi Bilqis, Ariqa Budiyanti, Alifia Putri Cahyani, Ernita Dwi Dewa Yani, Kartika Putri DEWI RAHMAWATI Dian Eka Ratnawati Diana Purwitasari Djoko Pramono Dwinanda, Ashila Gisara Edmund Pierre Purba, Geoffrey Eris Maghfiroh, Intan Sartika Fadhilah, Irsya Salim Fadhlika, Nidi Amalia Faizatul Amalia, Faizatul Fatmawati, Fatmawati Faturani, Bunga Sauma Firdaus, Raihan Zahran Fitra Abdurrachman Bachtiar Fitri, Arsy Kurnia Ghani Wijaya, Alfiyanto hafilah, salma Hanggara, Buce Trias Hanif, Muhammad Fauzan Hanifah Muslimah Az-Zahra, Hanifah Muslimah Hanun, Putri Nabilah Hariz Farisi Herawati, Serra Nadya Indi Herlambang, Adwaja Dwi Herlando, Muhammad Raafi Heryana, Ana Hikmah Amalia, Dwi Himawat Aryadita, Himawat Husen, Dania Lazuardi Ibrohim, Muhammad Idota, Patrick Jore Ikhsawiyanthi, Anisah Irmawan, Rozy Setia Iskandar, Fahru Setiawan Issa Arwani Jahiro, Almaas Janara Khansa, Elyzia Jannah, Ghina Shofa Raudhatul Jatmiko, Alvindo Tri Juan, Helga Julen, Eiko Farah Diva Khalid Rahman, Khalid Kirana, Urdha Egha Krisnandi, Didik Kurniasari, Salvia Dyah Lubis, Ade Fatmasari Macira Balqis Abdul Gopur, Maersyifaa Maulana, Alif Rizal Mochamad Chandra Saputra, Mochamad Chandra Mubarok, Muhammad Rosyid Mulyadi, Alfansya Achmad Muslichah, Nur Wachidatul Nabawiyyatin, Ala Millatin Nanang Yudi Setiawan Nugraha, Dwi Cahya Astriya Nurul Hidayat Octavia, Sarah Uli Perdanalusuma, Andi Reza Perwira, Muhammad Phadung, Muneeroh Prabandari, Putu Ayu Purnama Dyah Prakoso, Bondan Sapta Pranaliwa, I Putu Ardhika Pryono, Muhammad Adam Purnama, Putu Tya Virnayanti Purnomo, Welly Puspita, Amelia Dhea PUSPITA, ARBALIYAH Putra, Kristantheo Nathaniel Damara Putri, Hana Rizkia Iswana Putri, Rizka Saudah Yunida Putri, Salsabila Tjahya Kusuma Rahmandita, Prasetya Naufal Ramadana, Muhammad Rifqy Ramadhan Al Fauzi, Rafly Ramadhan, Rakhmad Fajar Ramadhani, Aditya Wahyu Reinanda, Moch Zoel Retno Indah Rokhmawati, Retno Indah Riswan Septriayadi Sianturi Ro'if, M. Rosady, Annisa Rosanti, Mitha Diah Rosida, Khanif Rozi, Fahrur Salim, Pratama Maulidi Ega Salsabila, Syahda Rani Salshabila, Alyssa Salshabila, Alyssa Melani Salwa, Shafa Nathaniela Satriawan, Eka Bayu Satrio Agung Wicaksono Sebayang, Gading Sembiring, Rinawati Septiyan Andika Isanta Setyawan, Romi Fajar Sholihah, Tuffahati Siregar, Rafi Arya Sitepu, Mikha Aziel Christian Sugiharto, Pradiptya Kahvi Suhartanto, Nathalia Clarissa Anggraini SUPRAPTO Suprihono, M. Rezky Revansyah Suryanugraha, Mohamad Ariq Tambing, Nathania Maerella Arungla'bi' Tarihoran, Aditya Nugraha Tri Afirianto, Tri Uun Hariyanti Uun Hariyanti, Uun Waworuntu, Kenneth Clinton Wibisono Sukmo Wardhono, Wibisono Sukmo Wibisono, Jonathan Wicaksono, Abdul Harris Widhiprasetyo, Fadhil Widhy Hayuhardhika Nugraha Putra Yanuar, Athallarifky Yanuardhana, Anugrah Daffa Yufis Azhar Yusi Tyroni Mursityo Zaein, Nabila