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Sumiati Sumiati Sumiati Sumiati
Department of Chemistry, Faculty of Mathematic and Natural Sciences, Universitas Sriwijaya, Indralaya (OI), Sumatera Selatan 30662, Indonesia
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Journal : Jurnal Ilmiah Ekonomi dan Manajemen

 1 
PENGARUH KUALITAS PELAYANAN, PERSEPSI HARGA, DAN FASILITAS TERHADAP KEPUASAN KONSUMEN PADA D’COFFEE CUP PRAPEN SURABAYA Adelia Eka Putri; Sumiati Sumiati
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 3 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM)
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i3.4068

Abstract

This research aims to test and analyze the influence of Service Quality, Price Perception and Facilities on Consumer Satisfaction. The population used in this research were all consumers at the D'coffee Cup Prapen cafe in Surabaya using a sampling technique, namely non-probability sampling, of 100 samples based on specified criteria. This research data was analyzed using multiple linear regression analysis and F Test using the SPSS Version 30 analysis tool. The method used in this research is a quantitative research method. This research involves collecting data through questionnaires distributed to respondents. This research design is based on the philosophy of positivism and aims to test the hypotheses that have been established. Samples were taken using the Lemeshow formula because the population was not known for certain. The research results show that 1) Service quality has a significant effect on consumer satisfaction, 2) Price perception has a significant effect on consumer satisfaction, 3) Facilities have a significant effect on consumer satisfaction, 4) Service quality, price perception and facilities together have a significant effect on consumer satisfaction. The overall research results provide implications for D'coffee Cup cafe owners to carry out evaluations or plans to maximize consumer satisfaction. High quality service, coupled with affordable prices and adequate facilities, will make consumers feel satisfied, comfortable, and able to enjoy products in a relaxed manner.
Co-Authors A. Amiruddin A. Mardatilah M Aan Sugianto Abu Thalib Adelia Eka Putri Adie Kurbani Adinda Maharani Ahmad Syapawi Aisyah Aisyah Albertus Purwaka Alifiah Nurachmana Alya Nurul Pertiwi Amelindha Vania Amiruddin Amiruddin Andi Alisa Alsa Andika, Fauziah Anny Rosiana Masithoh Anwarsani Anwarsani Any Noegroho Arif Munandar Auliya Ika Pratiwi Ayu Ramadani Bayu Samudra D. K. Purnamasari Dela Fatmala Dhinda Arifa Dika Ankholla Dini Berlian Dion Silvia Adi Saputra Dzulfikar Al-Muhtadi Edi Wibowo Ermini Ermini Ernani Lubis Erwan Erwan Erwin Arief Rochyat Esti Yunitasari Etty Zuliawati Zed Eva Marin Sambo Fadhilah Salsabila Fadlin Fajri Tanjung Faradiba Faradiba Farid Mukhtar Sayfullah Fatchur Rohman Fauzi Dwi Satrio Febriana Sari Fina Aprilia Fitriatus Sholeha G. Sedana Girsang, Lasmery Rosentauly Meissalinya Hadyanto Hadyanto Haning Hasbiyati Harizal Harizal Haryanto Haryanto I Dewa Gede Rama Putra I Dewa ketut Raka Ardiana I Ketut Gede Wiryawan I Ketut Suada I Ketut Suamba I. W. Tika Iksal Iksal Irma Nur Azizzah Isman Isman Jessica Yuli Hana Junarti Junarti Kristina Yuniarti La Sahidin Lavega Lavega Lestari Lorna Lolo Lestari Okta Ambarati Levi Alkausar Lilis Fatmawati Linggua Sanjaya Usop Liza Laroza M Rifqi Mahmuda Manogari Sianturi Martha, Lidya Mayliza, Riri Miftakhul Ula Misnawati Misnawati Mochammad Fathan Yuda Haryono Moh. Ali Albar Muhamad Uu Sutisna sutisna Muhammad Alfafa Rizky Muhammad Arsyad Muhammad Fajar Hidayat, Muhammad Fajar Muhammad Haikal Fikri MUHAMMAD ILHAM Muhammad Purnomo Muhammad Zuhidayat Mumtahanah Mumtahanah Nabila Salwa Nensy Megawati Simanjuntak Nova Aziza Nurhidaya M Nurmalasari, Nurmalasari Nuzulul Rahmi, Nuzulul Nya Daniaty Malau Paradika Rossadi Pardi Pardi Pasoni Mustafa Muhani Patrisia Cuesdeyeni Pipi Diansari Prakasiwi, Defitri Rahma Adeliya Putri Rahmi Dewanti Palangkey Ratna M Ratri Pramudita Rendra Khaldun Resti Resti Revias Ridwan Rahimi Rizki Prasetya Person Roni Putra Wijaya Rosdiana Syamsuddin Rr.Sri Nuriaty Ruliyani Ruliyani Rumsina Lubis Rusli Rusli Ruslinawati Ruslinawati Salman Al-Haritsi Samuel Gideon Sandi Pratama Sapta Raharja Sayyidina Hamzah Seprianus Seprianus Septina Severina Lumbantobing Shara Anjani Shilsilah Nurfadilah Asmi Simanullang, Ester Siti Mujanah Sitti Satriani Is Sri Endang Anjarwani Sri Widya Astuti Abidin Sugiarti, Cucu Suhada Suhada Suratno Suratno Susanti, Febsri Syamsuhaidi Syamsuhaidi Syamsul Syamsul Syarifa Wahidah Al Idrus Taat Guswantoro, Taat Tabhan Syamsu Rijal Tiara Nuriyah Sani Tjokorda Suwhendra Binetra Ummu Aidah Vivi Jesa Devita Putri W. Windia Wahdaniya Wahdaniya Wahyuningsi Oron Yasen, Syahruddin Yayuk Andayani Yemima Filadelvia Sinaga Yenny Okvitasari Yesni Nopy