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Journal : Jurnal Comparative : Ekonomi Dan Bisnis

NURSING SERVICE QUALITY STRATEGY IN INCREASING PATIENT LOYALTY AT BUNDA SEJATI HOSPITAL TANGERANG Tri Hutami, Wulan; Kustiyani, Rahmi; Janah, Miftahul; Muljadi, Muljadi
Jurnal Comparative: Ekonomi dan Bisnis Vol 7, No 1 (2025): February
Publisher : Univesitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/combis.v7i1.13529

Abstract

Health institutions such as hospitals are a form of service in the field of services so they must provide the best form of service to patients to increase patient loyalty at Bunda Sejati Hospital Tangerang. Patient loyalty is one of the key indicators of a hospital's success. When patients feel satisfied and confident in the services provided, they are more likely to return for future treatment as well as recommend the hospital to their family and friends. The purpose of this study is to analyze the quality strategy of nursing services in increasing patient loyalty at Bunda Sejati Hospital Tangerang. In this study, direct observation techniques were used, then interviews and documentation. Based on the discussion in this study, the results obtained are that the service quality strategy consists of several indicators to increase patient loyalty at Bunda Sejati Tangerang Hospital.
Co-Authors Achadi, Muh Wasith affrian, reno Agustian, Ifany Agustin, Putri Ahmad Arifi, Ahmad Ajat Sudrajat Aji, Hori Purnomo Akhmad Fauzan Aldila Krisnaresanti, Aldila Ali Mashari, Ali Almawati Situmorang, Almawati Anandita, Septian Ragil Andi Saryoko Anggraeni, Ade Irma Apriaji, Meta Apriani, Ria Atifah, Mufidah Nur Aulia, Rivan Fatwa Baidowi Baidowi Daniel Happy Putra Dewi, Dwi Wahyu Candra Edy Haryono Erwin Erwin Fajarinsyah, Yogas Fitriyah, Ima Hadi Sukmana, Sulaeman Haerudin Haerudin Hardiyansyah Masya Harini Abrilia Setyawati Haryanto, H HASANAH, IMROATUL Hauzan, Muhammad Rafly Fariz Hendri Hermawan Adinugraha Ismar Hamid Karim, Darwin Kartini, Alif Yuanita Ketut Sukiyono Khoiriyah, Wahyuna Kusnindar, Arum Arupi Kustiyani, Rahmi Laila Maharani Latifah, Auliyatul Lina Rifda Naufalin M.Pd., Widodo Maharani, Haidilia MARIA BINTANG Mariam Mariam, Mariam Marlina Mu'awanah, Mu'awanah Muljadi Muljadi Muna, Laila Nailil Noor Hidayati Novita Eka Tristiana, Novita Eka Nur Hasanah Nurwanti Nurwanti, Nurwanti Octafiani, Aisah Perdana, Tiara Selvia Pramudita, Ivo Imtar Prasdianto, Ryvaldi Prastiwi, Tri Pratiwi, Zany Puji Purwatiningsih, Aris Puspita, Della Putri, Farda Aulisna Permana Qomariah, Umi Kulsum Nur Qotrunnada, Sabillah Rahayu Puji Haryanti Rahayu, Any Puji Rahayu, Runtika Yuliana Rahma, Yuhyil Ayda Rahmadianty, Pritha Rahmat Hidayat Rakhman, Itmam Aulia Rijal, Muhammad Syaiful Rijal, Muhammad Syaipul Romahdoni, Muhamad Arief Safira, Adira Safitri, Layla Dewi Sahrudin, Asep Salam, Ismail Abdi Santi Martini Saputri, Frieska Rahma Ardi Sari, Fitriana Permata Sari, Patma Puspita Satiti, Wisnu Siwi Setiawan, Aries Siti Nur Azizah, Siti Nur Siti Zulaikha Sugianor, Sugianor Suntoko, M. Iwan Susanti, Ambar Suwadi Suwadi Suyudi, M. Syarifuddin Syarifuddin Tatu Munawaroh Tri Hutami, Wulan Ubaidah, Natasya Al Umardiyah, Fitri Utami Widiati Utami, Duwi Utari, Siti Plavia Wahyu Hidayati Yuniar Yuniar Yunita Yunita Yuwono, Meviota Maharani Windi Zamhari, Ahmad Zuhria, Siti Aminatuz Zulkarnain Zulkarnain