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Journal : Jurnal Penelitian Progresif (JPP)

 1 
THE EFFECT OF TQM IMPLEMENTATION AND PRODUCTION EFFECTIVENESS ON SKINTIFIC SKINCARE CUSTOMER SATISFACTION IN MEDAN CITY Iman Putra Jaya Hulu; Anggi Dian Safitri; Putri Nabila; Irwan Nopian Sinaga
Jurnal Penelitian Progresif Vol 4 No 2 (2025): MARCH 2025 - AUGUST 2025
Publisher : CV Naskah Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61992/jpp.v4i2.221

Abstract

This study aims to determine the influence of Total Quality Management (TQM) and production effectiveness on Skintific customer satisfaction in Medan City. The method used was quantitative associative with 75 Gen Z respondents. The results showed that TQM and production effectiveness had a significant effect both partially and simultaneously on customer satisfaction, with t-calculated values of 8.383 and 6.145 respectively (t table = 1.66071), and F calculated as 51.594 (F table = 3.12). The Adjusted R² value of 0.578 shows the contribution of the two variables of 57.8% to customer satisfaction. In conclusion, improving overall quality and efficient production processes can increase customer satisfaction in the skincare industry.
Co-Authors Achmad Masfi Aditya, Ronal Surya Afrahul Fadhila Daulay Afrahul Fadila Daulai Agustin, Nely Ahmad Ahmad Muchlis Ahmad Tamrin Sikumbang Anggi Dian Safitri Arief Yandra Putra Asiah Ramadhani Asmadia, Asmadia Bella Nafisah Belly Lestari Budi Budi Busyra Azheri Cahyo Pramono Daspar Dermawan Wijaya Harahap Dessy Amelia Dewi Fatimah Putri Maulidah Dewi Melinda Hutabarat Dini Agesti Siregar Diva Ananda Alifia Eri Yanuar Akhmad Budi Sunaryo Ervizal A.M. Zuhud Fadhil Fadhlur Rohman Fadilla Murni Fahirah Mayangsari Fatima Az-Zahra Fatimah Zahara Filaila Dekautsar Firman Patawari Fitria Rahmadani Gematullah Gematullah Hermawan, Rachmad Hidayati Hilyatul Hifziah Iman Putra Jaya Hulu Irwan Nopian Sinaga Ismunandar Jesika Natalia Lili Kurniasih Lucky Saputra M. Fahri M. Hafiz Alfiandi M.Fahri Maergy Putri Lianti Masayu Alifah Saznabila Mecky Wurangian Meity Suryandari MIFTAHUL JANNAH Mochammad Faiz Agil Nurfikri Mufidatul Husna Muh Asral Muh Aulan Iqran Muh. Asral Muh. Aulan Iqran Muhamad Firdaus muhamad ilham fhatona Muhammad Akbar Muhammad Al Fazri Muhammad Angga Syahputra Muhammad Ilham Fhatona Muhammad Isa Asyrofuddin Muhammad Putra Ramadhan Muhd. Arief Al Husaini Mutiara Andini Naila Risfa Nasution, Ahmad Rizki Marganti Nayla Risva Nesi Putri Sari Ninda Desiani Tridewi Nurfadillah.s Nurma Afiani Nurul Evi Nurul Ulmi Ovriyadin Ovriyadin Qory Tifani Rahmatika Rahmad Efendy Rahmad Yandi Madani Rahmah Rihhadatul ‘Aisy Ratna Ratna Ashary Raymond Fransiscus Rena, Syahidah Rendy Ardiansyah ReshiHadriyahrahmadana Reski Lukman Reski Ramadani Rikasari Rindy Ayu Lestari Rio Irawan Munthe Riska Yanti Risma Situmorang Rismawati Rivaldo Saragih Rizki Rahmayanti Roma Ito Aruan Roma Pasaribu Ryan Aulia Amanda Sabriyati, Deni Salsabila Azzahra Haryu Putri Saumi, Fazrina Selviani Sendi Al Fadil Sepritabili Sepritabili Sepriyan Pangestu Septianingrum, Gita Ayu Ajeng Sifa Qorita Aeni SITI FAUZIYAH NUR Siti Misharyani Siti Nurhayati Sry Unihartati Saogo Suci Syahrawani Sugiarto, Dinta Suherdi Sulfiana Susilo Ragel Setiawan Suwandi Taqwa Tasdin Tahrim Utin Desy Susiaty Velvi Thiana Anasky Widjayanti, Yhenti Wilda Aliestutianda Winata ardiana Yesi " Yudhanto Satyagraha Adiputra Yuni Awaliyah Yusuf Ali Zulmahdi herli