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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Mirai Management JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Gorontalo Management Research Jurnal Ekonomi Manajemen Sistem Informasi Al-Kharaj: Journal of Islamic Economic and Business Economics and Digital Business Review Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) International Journal of Social Science Jurnal Ekonomi Transekonomika : Akuntansi, Bisnis dan Keuangan Joong-Ki : Jurnal Pengabdian Masyarakat Jurnal Manajemen Bisnis Transportasi dan Logistik Media Bina Ilmiah International Journal of Economics and Management Research Ranah Research : Journal of Multidisciplinary Research and Development Joong-Ki JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Joong-Ki International Journal of Economics and Management Research
Dian Artanti Arubusman
Institut Transportasi Dan Logistik Trisakti
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Sosialisasi dan Pelatihan Penanganan Bencana di SMPN 9 Kota Bekasi Edhie Budi Setiawan; Dian Artanti Arubusman; Zaenal Abidin
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 2 No. 3: Juni-September 2023
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joongki.v2i3.2172

Abstract

Memahami tentang karakter bencana baik bencana yang diakibatkan oleh alam maupun bencana yang ditimbulkan oleh kegiatan manusia adalah sesuatu hal yang sangat penting, karena kita akan bisa meminimalisir dampak dari bencana ketika bencana tersebut terjadi. Pengetahuan mengenai kebencanaan harus disampaikan dan diajarkan sedini mungkin, mulai dari anak usia TK sampai dengan dewasa. Salah satu upaya untuk memberikan pengetahuan mengenai kebencanaan adalah dengan melakukan sosialisasi cara penanganan jika terjadi bencana ke sekolah-sekolah. Pengabdian masyarakat dengan judul Sosialisasi dan Pelatihan Penanganan Bencana bertujuan untuk membangun konsep pendidikan kebencanaan pada anak usia sekolah, dan luarannya adalah peningkatan kesadaran dan pengetahuan akan bencana, sadar bencana dan tangguh akan bencana. Dalam rangka tujuan tersebut, team Dosen ITL TRISAKTI sebanyak 3 orang bersama mahasiswa pendukung sebanyak 4 orang, melakukan sosialisasi tentang kebencanaan dan penanganan bencana yang dilakukan dengan cara presentasi, diskusi, tanya jawab, pre test dan post test kemudian pemutaran video kepada siswa SMPN 9 kota bekasi yang dihadiri sebanyak 52 siswa. Berdasarkan perbandingan hasil pre test dan post test dapat disimpulkan bahwa terdapat perbedaan yang signifikan pengetahuan siswa SMPN 9 kota Bekasi antara sebelum dan sesudah menjalani kegiatan sosialisasi dan pelatihan penanganan bencana.
ANALISIS SISTEM TIME CHARTER DAN FREIGHT CHARTER ATAS REVENUE TERHADAP OPERATING PROFFIT MARGIN DENGAN OPERATIONAL COST SEBAGAI MEDIASI PADA PT. BINTANG SAMUDERA MANDIRI LINES Tbk Arifah Ahsani Taqwim; Nofrisel, Nofrisel; M. Iqbal Firdaus; Sandriana Marina; Dian Artanti Arubusman
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of revenue on Operating Profit Margin with Operational Cost as a mediator through the time charter and freight charter systems at PT. Bintang Samudera Mandiri Lines Tbk (BSML). The research method used is quantitative and associated with the company's secondary data. The study population includes Revenue Time Charter, Freight Charter, Operational Cost, and Operating Profit Margin at PT. Bintang Samudera Mandiri Lines Tbk from 2020. The sample consists of monthly data from January 2020 to December 2022, with 36 samples from 5 company vessels. The path analysis method is used with the help of SPSS Ver. 26 software. The study results show a positive and significant effect between Revenue and Operational Cost on the Time Charter and Freight Charter systems. Revenue also has a positive and significant effect on Operating Profit Margin in both systems. However, Operational Cost only has a positive and significant effect on Operating Profit Margin in the Freight Charter system. Indirectly, Revenue through Operational Cost affects the Operating Profit Margin in the Freight Charter system, but not in the Time Charter system. There is a significant difference between Revenue, Operational Cost, and Operating Profit Margin generated by the two systems at PT. Bintang Samudera Mandiri Lines Tbk. With the implication that the company must ensure that the increase in revenue is followed by operational cost efficiency by the company's management.
Analysis of the Effect of Warehousing Management System and Employee Ability on Work Productivity through Lean Warehousing in the Warehouses of the National Disaster Management Agency (BNPB) and the Regional Disaster Management Agency (BPBD) Ghaddafi, Muhaiminul; Fatimah, Siti; Soekirman, Atong; Agusinta, Lira; Arubusman, Dian Artanti
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 5 No. 4 (2025): July 2025
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v5i4.971

Abstract

Indonesia is located along the equator and at the convergence of three major tectonic plates, making it prone to natural disasters such as earthquakes, tsunamis, and landslides. BNPB and BPBD manage disaster logistics using technology-based warehouse management systems (WMS) to improve aid distribution efficiency. This study examines the combined impact of warehouse management systems and employee capabilities on work productivity using a Lean Warehousing approach, which has not been extensively explored in previous research. The study was conducted at BNPB Jatiasih warehouse and BPBD warehouses across Java Island using observations, interviews, and questionnaires distributed to 98 respondents. Data were analyzed with SPSS 24.00, employing descriptive statistics, multiple regression, F-tests, t-tests, and the coefficient of determination (R²). Most respondents were male (76.8%) with a bachelor’s degree (39.8%). Validity tests showed that variables including inventory management, picking, item placement, employee skills, and lean warehousing had valid correlations above 0.202. Descriptive analysis indicated that warehouse management at BNPB and BPBD is effective but needs improvements in IT utilization, picking efficiency, inventory recording, and employee skills. Statistical tests confirmed that all variables significantly influence lean warehousing and productivity at a 95% confidence level. The study contributes novel insights by demonstrating how technology and employee capability synergistically enhance lean warehousing performance in disaster logistics. Strategic recommendations include routine employee training, strengthened cooperation through coaching and briefings, and optimized budget use via internal audits and independent utilization of logistical assets.
The Moderation Role of E-Satisfaction And E-Trust on E-Loyalty of Travelin Application Users Wulanigara, Ardha; Saribanon, Euis; Arubusman, Dian Artanti
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6451

Abstract

In recent years, the tourism sector has undergone rapid digital transformation and growth. Angkasa Pura II launched the TRAVELIN application to cater to various needs of passengers at Angkasa Pura II airports. Through this application, passengers receive real-time flight reminders and access the locations of all shops, facilities, and ground transportation at the airport with a single touch. This study aims to examine the effect of E-Service Quality and E-Word of mouth on E-loyalty through E-satisfaction and E-trust.The research employs a quantitative method with a sample of 250 users of the Travelin application. Data were collected through questionnaires. The data were analyzed using SmartPLS 4 software. The study revealed that E-Service Quality significantly influences E-satisfaction, E-loyalty, and E-trust. Furthermore, E-Word of mouth significantly affects E-trust and E-loyalty. While E-satisfaction has a significant impact on E-loyalty, E-trust does not have a significant effect on E-loyalty. E-satisfaction is proven to be a significant mediating variable between E-Service Quality and E-loyalty among Travelin application users. On the other hand, E-trust is shown to be an insignificant mediating variable between E-Service Quality, E-loyalty, and E-Word of mouth, E-loyalty. The implication of this research highlights the need to enhance digital service quality (E-Service Quality) to improve customer satisfaction (E-satisfaction), which directly impacts user loyalty (E-loyalty).
Pengaruh Lingkungan Fisik Bandara, Fasilitas Bandara, dan Kualitas Pelayanan terhadap Kepuasan Pelanggan yang Dimediasi Biaya Layanan Penumpang Di Terminal 2 Domestik Bandar Udara Soekarno-Hatta Tahun 2024 Winata, M. Ilham Nurhadi; Cecep Fahrudin; Dian Artanti Arubusman
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6483

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh lingkungan fisik, fasilitas bandara, dan kualitas layanan terhadap kepuasan penumpang yang dimediasi oleh Passenger Service Charge (PSC) di Terminal 2 Domestik Bandar Udara Internasional Soekarno–Hatta. Fenomena lonjakan penumpang pasca pandemi yang disertai dengan meningkatnya keluhan menjadi dasar utama penelitian ini. Penelitian menggunakan pendekatan kuantitatif dengan desain penelitian kausal. Data primer dikumpulkan melalui kuesioner yang dibagikan kepada 470 responden yang dipilih dengan teknik incidental sampling selama periode 1–15 Januari 2025. Data dianalisis menggunakan metode Structural Equation Modeling–Partial Least Square (SEM-PLS) dengan SmartPLS 4.0 untuk menguji hubungan langsung maupun tidak langsung antar variabel. Hasil penelitian menunjukkan bahwa secara langsung, lingkungan fisik, fasilitas bandara, kualitas layanan, dan PSC berpengaruh positif signifikan terhadap kepuasan penumpang. PSC merupakan variabel yang paling berpengaruh terhadap kepuasan, sementara lingkungan fisik memiliki pengaruh terlemah. Dalam kaitannya dengan PSC, lingkungan fisik muncul sebagai faktor paling dominan, sedangkan kualitas layanan menjadi yang paling lemah. Temuan juga mengonfirmasi adanya pengaruh tidak langsung melalui mediasi PSC, di mana hubungan antara lingkungan fisik dan kepuasan yang dimediasi PSC merupakan yang terkuat, sedangkan kualitas layanan dan kepuasan yang dimediasi PSC merupakan yang terlemah. Kesimpulannya, kepuasan penumpang di Terminal 2 Domestik Soekarno–Hatta tidak hanya ditentukan oleh layanan dan fasilitas yang disediakan, tetapi juga oleh persepsi terhadap kewajaran biaya layanan. Peningkatan fasilitas, kualitas layanan, dan lingkungan fisik terminal yang selaras dengan kebijakan PSC sangat penting untuk memperkuat kepuasan dan loyalitas penumpang.
Peran Logistic Performance Terhadap Customer Loyalty dengan Customer Satisfaction sebagai Variabel Intervening (Studi Kasus E-Commerce) Narohito, Yosapat Parningotan; Rahardjo, Sri; Arubusman, Dian Artanti
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1885

Abstract

This study aims to analyze the effect of logistic performance on Customer Loyalty in the context of e-commerce, with Customer Satisfaction as a mediating variable. Three dimensions of logistic performance are examined: Logistic Service Quality, Cost Delivery, and Integration Process. A quantitative approach is used with descriptive and inferential analysis techniques. Data were collected through an online survey of logistics service users in e-commerce platforms and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that Logistic Service Quality has a significant negative direct effect on Customer Loyalty, suggesting an anomaly in customer expectations toward logistics services. Conversely, Cost Delivery and Integration Process show significant positive effects on Customer Loyalty. Regarding Customer Satisfaction, Logistic Service Quality and Cost Delivery have positive impacts, while Integration Process has a negative influence. Furthermore, Customer Satisfaction significantly increases Customer Loyalty, reinforcing its mediating role in the model. The mediation analysis reveals that Customer Satisfaction successfully mediates the relationship between Logistic Service Quality and Customer Loyalty, turning a negative direct effect into a positive indirect one. However, for the Integration Process, an indirect negative effect on Customer Loyalty through Customer Satisfaction is observed, indicating that complex or user-unfriendly systems may reduce Customer Satisfaction and loyalty. These findings imply that logistics companies should not only focus on cost efficiency and technological integration but also consider customer comfort and satisfaction to foster long-term loyalty in the e-commerce ecosystem.
Analisis Pengaruh Port Service Quality Terhadap Customer Loyalty Dimediasi Oleh Customer Experience Dan Customer Satisfaction di Terminal Peti Kemas Tanjung Priok Amanda, Anggi Nurul; Raharjo, Sri; Abdurachman, Edi; Setiawan, Edhie Budi; Arubusman, Dian Artanti
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1899

Abstract

This study investigates the relationship between Port Service Quality (PSQ) and Customer Loyalty (CL), taking into account the mediating roles of Customer Experience (CE) and Customer Satisfaction (CS) in the context of import activities at the Tanjung Priok Container Terminal. The research is motivated by the declining competitiveness of Tanjung Priok Port in comparison to other major ports such as Tanjung Perak, and the growing necessity to retain customer loyalty amid rising expectations for logistics efficiency and digital transformation in port operations. A critical strategic factor in enhancing port service efficiency lies in the optimization of port administration functions, particularly those carried out by the Harbormaster and Port Authority Office (KSOP). KSOP plays a key role in overseeing and facilitating port operations, including coordination in traderelated processes such as customs clearance and quarantine. These administrative procedures have been significantly streamlined through the adoption of the Single Submission Management (SSM) system—an integrated electronic platform that enables faster, cross-agency document processing. Employing a quantitative approach, this study utilizes Partial Least Squares–Structural Equation Modeling (PLS-SEM) to analyze data collected from 200 active importers operating at Tanjung Priok Port. The research model considers PSQ as the independent variable, CE and CS as mediating variables, and CL as the dependent variable. The findings demonstrate that PSQ has a statistically significant effect on CL, both directly and indirectly through the mediation of CE and CS. These results underscore the importance of service quality enhancement as a means to improve customer experience and satisfaction, ultimately fostering greater customer loyalty. Strengthening digital infrastructure and inter-agency coordination through systems such as SSM is thus essential for improving port competitiveness and long-term customer retention.
MENINGKATKAN KEPUTUSAN PEMBELIAN RETAIL MELALUI KEPUASAN KONSUMEN DI BANDARA SOEKARNO-HATTA; KONTRIBUSI PERSEPSI HARGA DAN STORE LAYOUT Setiawan, Edhie Budi; Fahriza, Basri; Satyagraha, Anggit; Abidin, Zaenal; Arubusman, Dian Artanti
Gorontalo Management Research Vol 6, No 2 (2023): Gorontalo Management Research
Publisher : Universitas Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32662/gomares.v6i2.2791

Abstract

The airport  business is a growing and promising business. The increase in the number of trips will automatically have an impact on airport revenues. Currently, airport revenue is still dominated by revenue from the aeronautical sector, while the potential for non-aeronautical revenue is also quite promising. The retail business at the airport is one of non-aeronautical businesses that has big opportunities with potential to be a significant alternative income for the  airport. This study was addressed to examine the effect of store layout and price perception on retail purchasing decisions at the airport mediated by consumer satisfaction. It  uses a quantitative method, with 100 respondents, where they fill out online questionnaires. The analytical technique used is SEM-PLS. The results showed that the store layout and price perception have a positive and significant influence on purchasing decisions and on consumer satisfaction at the same time, whilst consumer satisfaction also has a positive and significant influence on purchasing decisions. Store layout and price perception have an indirect influence on purchasing decisions through consumer satisfaction. Based on these results, airport managers are expected to pay more attention to marketing strategies that focus on creating attractive store layouts and competitive prices, so that consumers feel satisfied and decide to make a purchase.Keyword: consumer satisfaction, buying decision, price perception, airport retail, store layout
THE ROLE OF DIGITAL MARKETING IN BOOSTING MSME MARKETING PERFORMANCE Nofrisel Nofrisel; Edhie Budi Setiawan; Dian Artanti Arubusman; Theresye Yoanyta Octora; Amrulloh Ibnu Kholdun
International Journal of Economics and Management Research Vol. 2 No. 2 (2023): August : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v2i2.92

Abstract

Finding out how digital marketing affects the marketing effectiveness of micro, small, and medium-sized firms (MSMEs) in East Java, Indonesia, is the aim of this study. Data from 351 SMEs were gathered using the structural equation model (SEM) to evaluate the research hypothesis. According to the study's results, digital marketing considerably improves MSMEs' marketing efficiency. It was also discovered that digital marketing acts as a link between the marketing performance and capabilities of MSMEs. For MSMEs in East Java and other parts of Indonesia, as well as for policymakers and academics interested in promoting the growth and development of the MSME sector, these findings have significant ramifications.
The Ease Of Use And Discount Toward Purchase Decisions And Customer Satisfaction On E-Ticketing In Indonesia Edhie Budi Setiawan; Nadhila Cory Sabrina; Aulia Mutia Alda; Dian Artanti Arubusman; Amrulloh Ibnu Kholdun
Economics and Digital Business Review Vol. 5 No. 1 (2024)
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v5i1.945

Abstract

Ease of use and discounts are efforts that can be made by Tiket.com to improve customer decisions and satisfaction in purchasing airline tickets. This research aims to find out the effect of ease of use and discounts on purchasing decisions and customer satisfaction. The research method used is quantitative by disseminating questionnaires to 130 respondents. Respondents in this study were taken by purposive sampling. The data obtained is processed using SEM-PLS. The results of this study showed a significant and significant relationship between ease of use and discounts to purchasing decisions and customer satisfaction. Therefore, the higher the ease of use and discounts, the higher the purchase decision and the increased customer satisfaction in buying flight tickets in Tiket.com.
Co-Authors Abi Prasidi Aceng Taopik Gumelar Adik Moechlis Agus Setiawan Agusinta, Lira Amanda, Anggi Nurul Amrulloh Ibnu Kholdun AR Adji Hoesodo Arief Yanto Rukmana Arifah Ahsani Taqwim Aswanti Setyawati Aulia Mutia Alda Basri Fahriza Cecep Fahrudin Dinar Dewi Kania Dinar Dewi Kania Dinar Dewi Kania Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Edi Abdurachman Elly Adriani Sinaga Euis Saribanon, Euis Fachrial, Peppy Farida Akbarina Frans Sudirjo Galih Quinndito Wijaya Geofakta Razali Ghaddafi, Muhaiminul Hadi Setyabudi Pramono Haris Haris, Haris Indra Setiawan Ismiyati Ismiyati Ismiyati Ismiyati Josua Sahala Lesse, Johan M. Iqbal Firdaus Maysandra, Indriani Miskul Firdaus Miskul Firdaus, Miskul Muh. Kadarisman Muh. Kadarsiman, Muh. Muhammad Hanif Syukron MUHAMMAD YUSUF Mustika Sari Mustika Sari Mustika Sari, Mustika Nadhila Cory Sabrina Najoan, Denny Narohito, Yosapat Parningotan Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Octora, Theresye Yoanyta Okin Ringan Purba Ollipin Jusnibilna Ozali, Imam Peppy Fachrial Purba, Okin Ringan Purwoko, Harry Salsabila Khairunnisa Sandriana Marina Saputra, Datep Purwa Sarinah Sihombing Satyagraha, Anggit Siregar, Chorry Imelda Siti Fatimah Siti Ghumaisa Effendie Siti Maemunah Soekirman, Atong Sri Rahardjo Sri Raharjo Suharto Abdul Majid Syaiful Abbas Syaiful Abbas, Syaiful Theresye Yoanyta Octora Wandi Kurniadi Winata, M. Ilham Nurhadi Wulanigara, Ardha Yana - Tatiana Yana Tatiana Zaenal Abidin Zaenal Abidin