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Journal : Eduvest - Journal of Universal Studies

Implementation of the Total Quality Management Model to Support the Work Quality Culture at SMAN 1 Kelumpang Utara Rusda, Rusda; Lorenta, Hasiana; Nasri, Nasri; Aslamiah, Aslamiah; Cinantya, Celia
Eduvest - Journal of Universal Studies Vol. 5 No. 9 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i9.52101

Abstract

The implementation of an effective quality management system is essential in improving the quality of education in high school. This study aims to illustrate the implementation of the Total Quality Management (TQM) model in supporting the work quality culture at SMAN 1 Kelumpang Utara. This study uses a qualitative approach with a case study method. In-depth interviews, participant observations, and documentation were carried out on the principal, 15 teachers, 3 staff, 1 head of sub-division, and 15 students. The data was analyzed using the Miles and Huberman Models, which include data collection, data reduction, data presentation, and verification. The findings show that TQM has been implemented at SMAN 1 Kelumpang Utara with an emphasis on creating consistency of goals, improving the quality of graduates and services, improving the quality and productivity of school stakeholders, leadership in education, eliminating fear and obstacles to success, creating a culture of quality, process improvement, helping students succeed, commitment, and responsibility. However, there are still obstacles in the total involvement of all school members and continuous improvement. A TQM implementation model is necessary to support a quality work culture that involves staff engagement, leadership, partnerships, reward systems, and organizational quality. These components must be based on a system of values, norms, and culture formulated in a vision, mission, and goals that are understood by all members of the organization.
Co-Authors Absori Absori Adnan, Naufal Ali, Muhammad Farhan Aminah Dalimunthe Amran Achmad Andriani Andriani Apdian, Donny Aprilia, Hijjatun Ari Sapti Mei Leni Aristiyanto, Aristiyanto Aslamiah Aslamiah Asrianny Asrianny, Asrianny Awalludin, Dudi B.K, Felicia A. Stevanie Bakhri, Asep Samsul Barbyanavy, Dinda Ayu Cinantya, Celia Denny Satria, Denny Dwilaksana, Chryshnanda Edi Yanto, Edi Effendy De Lux Putra, Effendy De Lux Evi Damayanti, Evi Ferendina, Imelda Gunarti, Monika Retno Hamzah, Andi Siady Handika, Handika Haq, Hilman Syahrial Herdinata, Guntur Ratih Prestifa Hussin, Syaryanti Ibrahim Ibrahim Ichsansyah, Ananta IMAWANTO, IMAWANTO Imran, Herry Ipa Sari Kardi Jansen Silalahi Jayawiguna, Rukmanta Karo Sekali, Elva Swandi Keumala, Cut Ratna Khairunnisa, Lia Khatimah, Khusnul Khudzaifah Dimyati Koesharyadi, Arif Kusumawati, Elly LATIF, MUH. WAHYUDIN Liana, Intan Lorenta, Hasiana Mochammad Imron Awalludin Muhammad Nur Muhammad Syahroni Mutmainnah, Aisyah Niakurniawati, Niakurniawati Nilawati, Ika Nopiyanto, yahya eko Nugroho, Azis Nur Amin, Nur Nur Islami, Ina Prihati Nurqalbi, Maftukha Nuzul Wilda, Nuzul Pintauli, Sondang Pramana, Didig Prawoto, Agus Prima Dewi, Anies Putra, Putu Supadma Putu Oka Ngakan Rachman, M. Taufik Rahman Nur, Abdul RAHMAT GUNAWAN Raisah Hayati Ramayanto, Ramayanto Ratna Keumala, Cut Ratna Ratna Ratna Wilis Rexi, Daniel Ridwanto Ridwanto Rinaldi, Nasrullah Rini Widarti Risma Illa Maulany Robbi , Shofa Dai Robbi, Shofa Dai Rombeallo, Nofita Tudang Rosnita, Windha Rusda, Rusda Sagala, Hasel Untung Bersinar Salmi, Salmi Santoso, Muzi Saprudin Saprudin, Saprudin Setiawan, Fredy Eko Siti Morin Sinaga Suci, Nurul Suhati, Fadly Sulistiyana, Sulistiyana Sutrisno, Sutrisno Syahdar, Fardi Ali Syahputra, Hariyadi Dharmawan Tania, Chyntia Glori Urip Harahap Vera Estefania Kaban Wardana, Gusde Wardono, Sri Wicaksono, Maulana Tegar Yudiana, Yudiana Yudianto, Prima Yudha Yusr, Daffa Izaz Rafi Afif Fauzi Zakiah Drajat, Ulfah Ziza Putri Aisyia Fauzi Zulmai Rani