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Journal : Journal of Information Systems and Informatics

IT Proficiency in A Media and Publishing Company Using the COBIT 2019 Framework Kevin, Kevin; Setiawan, Johan
Journal of Information System and Informatics Vol 6 No 3 (2024): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i3.794

Abstract

Information technology plays a pivotal role in enhancing company performance by streamlining data management processes. The company, currently transitioning from the SAP ERP system to the Odoo ERP system, faces significant challenges, particularly regarding the readiness of human resources and data migration. This study aims to elevate the IT capability level to identify domain priorities and establish procedures that will bolster IT utilization to meet corporate objectives. Employing the COBIT 2019 framework, this research evaluates the company's IT governance through capability level measurements conducted via interviews. The assessment identified three priority domains: APO12 (Managed Risk) and APO13 (Managed Security), both at level 2 with a 65% rating, and BAI10 (Managed Configuration), also at level 2 but with a slightly higher score of 65.4%. These domains fall short of their targets, with APO12 and APO13 aiming for level 4, and BAI10 targeting level 3, as per company goals. The findings indicate that these domains require significant improvement to meet the desired capability levels. Recommendations include focusing on risk management, enhancing HR training, improving configuration and security of information systems, and customizing ERP modules to address specific company issues. By implementing the suggested recommendations, the company can significantly enhance its IT capabilities, thereby achieving its corporate objectives more efficiently. These improvements will facilitate a smoother transition to the Odoo ERP system, ensuring better risk management, security, and configuration management.
IT Governance Assessment at City Revenue Agency Using COBIT 5 Framework Adhari, Muhammad Faresa; Setiawan, Johan
Journal of Information System and Informatics Vol 6 No 3 (2024): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i3.850

Abstract

This study assesses the IT governance capability level at the Tangerang City Revenue Agency (BAPENDA) using the COBIT 5 framework to identify capability gaps and provide recommendations for improvement. Employing a qualitative descriptive approach, data were collected through interviews and observations to understand the current IT governance conditions against COBIT standards. The capability assessment revealed uneven levels across various processes. EDM04 (Ensure Resource Optimization) and MEA01 (Monitor, Evaluate, and Assess Performance and Conformance) were rated at Level 2, indicating that these processes are managed and controlled effectively. In contrast, APO07 (Manage Human Resources), BAI09 (Manage Assets), and DSS01 (Manage Operations) were assessed at Level 1, reflecting that these processes are operational but require substantial improvements to meet the target Level 3. The analysis highlights an urgent need to enhance IT governance, particularly in processes with lower capability levels. DSS01 (Manage Operations) was identified as the highest priority for improvement, based on the gap values and effort required for enhancement. The prioritization of process capability improvement in this study is guided by the principles of gap value and effort required for each process. Strategic enhancements in IT governance are crucial for the Tangerang City Revenue Agency to align better with best practices and achieve higher capability levels. Recommendations include implementing electronic-based applications, establishing Standard Operating Procedures related to performance targets and compliance, and improving IT human resources to enhance the effectiveness of IT service delivery and governance.
Co-Authors Adhari, Muhammad Faresa Afwan, Bahtiar Ahmad Faza Ajat Sudrajat Ajat Sudrajat Ajat Sudrajat Albert Richard Dammara Alba Amalia, Dita Aman Aman Aman Aman Aman Aman Aman Aman Aman Aman Anik Widiastuti Ardian Fahri Assidiqi, Muadz Ayu Nindita, Nabilah Bahtiar Afwan Basuki, Sucipto Bobi Hidayat Bunari, Bunari Cheri Saputra Cindy Febriani Santoso CK, Andrei Ferdinan Bayu Darmadi Destiya Anisa Putri Dewi Firnia Dina Fitria Murad Djakman, Chaerul D. Dyah Kumalasari EDWIN AGUS BUNIARTO Elis Setiawati, Elis Erick Fernando B311087192 Eunike Endariahna Surbakti Fahruddin Fahruddin Faza, Ahmad Fedora, Brenda Fianty, Melissa Indah Fidelia Rahmah Fikri, Asyrul Hadisaputra Hadisaputra Hartoto Hartoto Ikfi Muallifa Izzati Ilmiawan Ilmiawan, Ilmiawan Jacintha Cordelie Jana, Padrul Kevin kevin Khasanah, Nurfayatun Khoirul Umam Kian Amboro Kurniawan, Wakhid Kuswono Kuswono La Ode Dinda Lia Yuliana Marzius Insani Mella Margareta Veronica Middya Boty, Middya Muhammad Anas Ma`arif Muhammad Basri Muhammad Rijal Fadli Muhammad Rijal Fadli Musyarofah, Atiqatul Myristica Imanita Nafi'ah, Rahmawati Nasiwan nasiwan Ningsih, Tri Zahra Ninik Sudarwati Nurizky Handayani Nurlita, Nurlita Oetama, Raymond Sunardi Ofianto, Ofianto Pangaribuan, Christian Haposan Permatasari, Wahyu Ida Permatasari, Wahyu Ida Pertiwi, Nurul Reza Phoan, Vinson Prasetiawan, Iwan Pratama, Widya Arum Princes, Elfindah Renita Agustina Reski P Reski Purnamasari RICO, MUHAMMAD Riyanto Riyanto Saefur Rochmat Saliman Saliman Saputra, Nanda Sherisa, Livia Alma Solly Aryza Suciati, Rahmadiah Sudirman Sudirman Sugi Suhartono Sulaiman, Agus Suma, Selviana Sumiyatun Sumiyatun Supardi Supardi Surandi Surandi Suranto Aw SURYA AYMANDA NABABAN Suryani, Susi Suwandi, Kevin Tresna S, Ari Umasugi, Mohbir Umi Hartati, Umi Usman, Feliks Syahputra Wahyu Dwi Anggraeni Wahyu Ida Permatasari Wakidi Wakidi Wakidi Wakidi Wati, Kurnia Pradila Wibisono, Giovanni Widjaja, Michael WINANTI, WINANTI Yosevine, Prisca Yuliantri, Rhoma Dwi Aria Yustina Sri Ekwandari Yusuf Yusuf Zamroni Zamroni Zul Asri