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Harnida Wahyuni Adda
Jurusan Manajemen, Fakultas Ekonomi Dan Bisnis, Universitas Tadulako
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Optimization of Public Services of State Civil Services in Human Resource Management Perspective in Poso Regional Public Hospital (RSUD) Suwardhi Pantih; Syahir Natsir; Idris Idris; Harnida Wahyuni Adda
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 1 (2021): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i1.1697

Abstract

This study aims to determine the optimization of public services for the State Civil Apparatus (ASN) from the perspective of human resource management and the supporting and inhibiting factors in the Poso Regional General Hospital. This type of research is qualitative research. The results showed that transparency is open, easy to understand and accessible to all parties who need it and is provided adequately and easily understood. This dimension is felt by the community who uses the service as good, so the community evaluates it well and feels the satisfaction of the services provided. Transparency affects the service process in order to create a good impression so that the ultimate goal of satisfaction can be achieved. This dimension of accountability is the ability to provide services in a timely and consistent manner, service standards and promised times that can be accounted for. Conditional, namely the responsiveness of the apparatus in providing the services needed and being able to complete the service quickly according to the promised time period with the conditions and capabilities of the service provided by the officer. This condition situation is related to the reason and way of thinking of the apparatus shown to the customer. Participation encourages community participation in service delivery by taking into account the aspirations, needs and expectations of the community. The guarantee dimension includes knowledge, ability, politeness and trustworthiness possessed by the apparatus, free from dangers, risks, and doubts that result in disturbances in the normal structure of life. Providers and recipients of public services must fulfill the rights and obligations of each party. The inhibiting factor is the lack of apparatus resources, the lack of infrastructure and infrastructure. The supporting factors are encouraging each other's apparatus, holding coordination or evaluation meetings every three months and then giving the planting of awareness to serve the community sincerely and according to conscience.   
Co-Authors Abd. Hafizh Amang Rustamin Abdul Baasith Adelvia Vernanda Agung Azzul Haq Agustinus Agustinus Anamira Suryani Andi Herman Jaya Andi Indriani Ibrahim Anggrini Anggrini Anggrini Anggrini Anisah Anisah Ardianto, Heni Arfanda Patirai P Arianto Arianto Arin Aurizal Ishak Arini Zahrah Nasyiah Makkawaru Asngadi Asngadi Asrul Asrul Astrit Nancy Atalia Christiana Katiandagho Athalarania Melati Ayu Novelia Paskual Azis, Idris Azrial Azrial B, Siska Yoce Bakri Hasanuddin betty betty Chichi Kumala Sary Cici Rianty K. Bidin Damopoli, Yantje Michael Darman Darman Dea Aziza Arfah Deby, Reni Siska Dedi Defretes Waang DG. PARANI, SYAMSUL BAHRI Dimas Dimas Dwi Arismawati Erlin Karmila Erwan Sastrawan Euriko Rimala Fadli Fadly, Moh. Fardi Fardi Farid, Erwan Writers Faruq A.H Lamusa Faruq Lamusa Fatlina Fatlina Fatlina Z Fatlina Zainuddin Febbi Regita Cahyani Fera Fera Fitriyana S. Gaury, Andi Gugun Mangesa Gusti Ayu Zetty Andani Hardiansya Hardiansya Hartin Miftahul Jannah Heni Ardianto Herni Wati Hidayah, Rizkyawati Idris Idris Idris Idris Idris Iin Puspita Sari Ilham. S Imam Afandi IRA NURIYA SANTI Irwansi Dewi Juliana Kadang Kaseng, Saharuddin Kori Nurfadilah Kori Nurfadilah KORNELIUS, YOBERTH Lamusa, Faruq Lusi Ketrin Memah Mahyudin Maikel Romy Rambunga Manoppo, Bella Cahyaningrum Mirna Mirna Moh Hasbullah Moh. Ali Murad Moh. Qadril Lasaib Moh. Siha Saleh Mohammad Ega Nugraha Mohammad Zeylo Auriza Muh. Riswandi Palawa Muh. Riswandi Palawa Muhammad April Ryan Tawakkal Muhammad fauzan Muhammad Raihan Razin Muliana Sri Astuti Musdalifah Musdalifah Muslimin Muslimin Mutmainnah Patimbuk Muyardhan, Muyardhan Muzakir Nastam Aditya Natsir, Syahrir Ni Luh Dinda Novyanti Ni Luh Dinda Novyanti Ni Made Suwitri Parawati Ni Made Suwitri PARWATI Niluh Putu Evvy Rosanty Niluh Putu Evvy Rossanti Niluh Putu Evvy Rossanti Niluh Putu Evvy Rossanty Nurdin, Jurana Nurjannah Nurul Rodiah Pantih, Suwardhi Pathan, Raziyam Dwi Ponirin Ponirin Ponirin Ponirin Pricylia Chintya Dewi Buntuang Puput Lestari Puteri Amalia Putri Regina Prayoga Rafika, Ika Rezki Rezki Rifaldi Basonggo Rini Wahyuni Rio Widiawan Risnawati Risnawati Risnawati Risnawati Rosida P. Adam Rossanty, Ni Luh Putu Evvy Roy Julianto Sabrina Sakila Sakila Salahudin Salahudin Setiawan Mandala Putra Sigittriadi A Ajis Siti Fadilah Siti Nurhaliza Siti Syarah S. Tintis Soegoto, Suryatno Wiganepdo Sri Wanti Sugyarso Suryadi Hadi Syafutra, Rafik Priyadi Syahir Natsir Syamsuddin Syamsuddin Syamsuddin Syarifah Inka Sari SYUAIB, SYUAIB Thahir, Harifuddin Triachyar Triachyar Urmila Urmila Varah Iftitah Aulia Vira Rahman Wira Cipta Oriza Wiri Wirastuti Yobert Kornelius Yoberth Kornelius Yoberth Kornelius