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All Journal Syntax Literate: Jurnal Ilmiah Indonesia International Journal Of Science, Technology & Management (IJSTM) International Journal of Educational Research and Social Sciences (IJERSC) International Journal of Community Service International Journal of Health and Pharmaceutical (IJHP)

Puspitaloka Mahadewi, Erlina

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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Nursing Public Health Social Sciences Transportation Other

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The Effect of Service Quality on Customer Satisfaction PT. CAR Life Insurance During the Covid-19 Pandemic Rizki Agustin, Karina; Puspitaloka Mahadewi, Erlina; Irfandi, Ahmad; Azteria, Veza
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 2 (2022): May 2022
Publisher : CV. Inara

The present study about service quality on customer satisfaction PT. AJ Central Asia Raya (CAR Life Insurance) during pandemic covid-19. The experienced a decrease in the number of customers due to decreased income so that customers could not pay the premiums and difficulties in finding new customers due to limited employees in marketing insurance products due to the implementation of physical distancing. However, the company strives to keep customers able to use the company's services by continuing to focus on developing digitization of its services. This study aims to determine the quality of service and customer satisfaction at PT. AJ Central Asia Raya Jakarta Indonesia. The research method used is descriptive analysis. The data collection technique was carried out through the distribution of online questionnaires using google form. Samples were taken as many as 100 respondents with a population formula of non-probability sampling and the technique of determining the sample was using accidental sampling. Data processing techniques were carried out using normality test and univariate and bivariate data analysis. The results showed that there was an effect of service quality on customer satisfaction at PT AJ Central Asia Raya Jakarta Indonesia during pandemic covid-19.

Medication Compliance Analysis in Pulmonary Tuberculosis Patients at Bekasi Jaya Health Center Indonesia Rindy Al Fitry, Zulfa; Puspitaloka Mahadewi, Erlina; Heryana, Ade; Marti Ayu, Ira
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

Tuberculosis is an infectious disease caused by the bacterium mycobacterium tuberculosis. Compliance with taking medication is a key factor in the success of tuberculosis treatment. Medication non-adherence can increase the risk of treatment failure and relapse, and is considered one of the most important causes of drug resistance. Compliance with taking medication is the patient's actions related to patient compliance in the process of taking routine drugs and consuming routine drugs during the intensive and advanced stages of treatment as determined. Based on observations by distributing questionnaires at the Bekasi Jaya Health Center Indonesia in January to October 2021 for patient compliance, the results obtained were 62% obedient and about 38% of patients were not compliant in taking medication. The purpose of this study was to determine the analysis of drug adherence in pulmonary tuberculosis patients at the Bekasi Jaya Health Center. This study uses a descriptive quantitative research methodology with a cross sectional research design. The sample in this study is the total population of 37 people, and conducted by filling out a questionnaire by the patient. Data analysis was performed with Univariate and Bivariate analysis. The results of the univariate analysis in this study showed that the highest proportion of respondents who had higher education was 65%, respondents who did not work were 65%, good knowledge was 65%, the availability of health facilities and facilities of respondents who said complete was 65%, access to health services was 68% of respondents stated that it was not difficult, 86.5% of their family support was good, 68% of health workers' support was good. This study also found the results of bivariate analysis that there was a relationship between educational status (p = 0.039; PR = 2.46; 95% CI = 1.089-5.563), medication adherence (p = 0.039; QR = 2.46; 95% CI = 1.09-5.56), availability of health facilities and facilities (p = 0.039 ; QR = 2.46 ; 95% CI = 1.09 – 5.56), access to health services (p = 0.006 ; QR = 3.32; 95% CI = 1.46-7.85), family support (p = 0.039; QR = 2.46; 95% CI = 1.09 – 5.56), and support from health workers (p = 0.027 ; QR = 2.78 ; 95% CI = 1.24 – 6.21) with medication adherence. In addition, the study also found that there was no relationship between work status and medication adherence (p = 1,000; PR = 0.97; 95% CI = 0.42–2.3). The proportion of family support for tuberculosis patients was dominated, because of this, it is necessary to make efforts to increase public awareness of the working area of the health centerabout the importance of medication adherence in tuberculosis patients. The more active health workers and other related sectors, can increase the rate of adherence to taking medication for pulmonary tuberculosis patients in the work environment at Bekasi Jaya Health Center, Indonesia.

The Development of Health Insurance and Services in Indonesia Maylia Ardini, Vita; Puspitaloka Mahadewi, Erlina
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

The study focus on the development and review of health insurance in Indonesia that is relatively new for most Indonesians because the term health insurance is not sufficient in the general vocabulary. Social health insurance is insurance that must be followed by all or part of the population (an example employees), to involved and contributions are not a nominal value but a percentage of the salary to be paid, and insurance benefits. Commercial health insurance is insurance sold by other insurance companies or institutions. The development of health insurance in Indonesia is very slow compared to the development of health insurance in several neighboring Asean countries (Associaton of South East Asian Nations). Careful research on the slow development of health insurance in Indonesia is still lacking. However, in theory, several importantfactors can be put forward as factors that influence the slow growth of health insurance in Indonesia. In this case, there are health services which, in the process of health services, there will be variations in the implementation of activities from time to time which will produce varying results. One of the efforts to reduce process variation is standardization. The normalization process includes the elaboration, implementation, follow-up, control, evaluation and revision of norms (Indonesia Government Regulations or PPnumber:102/2000). The development of public health services in Indonesia has succeeded in improving health services more evenly. Advances in science and technology have resulted in more and more educated and informed community groups so that they can choose and demand quality health services especially with health insurances coverage

Implication of BPJS for Private Health Insurance Marketing and Business Competition in Indonesia Nismawati, Iis; Umaruzzaman, Umaruzzaman; Puspitaloka Mahadewi, Erlina
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

Social security is a constitutional right owned by citizens that must be fulfilled by the state for its citizens in Indonesia. The growth of companies in Indonesia has increased from year to year. One of the service companies that is developing is an insurance company. Lots of private insurance companies are also growing and developing at this time. However, in the midst of competition from insurance companies, there is a new policy from the government. The government policy is one of the state-owned insurance companies, PT. Askes (Persero) changed its name to BPJS which applies to all people. Currently PT. Askes (Persero) changed to BPJS which serves all Indonesian citizens without any difference. The implementation of BPJS in early year 2014, seems to have had an impact on a number of insurance companies. This mandatory program from the government inevitably affects the competitive landscape of the insurance industry in Indonesia, especially private insurance companies that serve health and other private insurance companies. In the end, competition is expected to become a mechanism capable of creating efficiency that functions as a tool to protect consumers and business actors. This study uses a qualitative method, aiming to analyze the development of BPJS, its developments and implications, especially in the world of healthcare insurance business in Indonesia. From healthy insurance business and competition, it is hoped that efficient, effective, and high-quality production will be achieved. So that the ultimate goal of this research is to highlight what are the things that benefit consumers because they are given the opportunity to have a choice of quality products and can buy at competitive prices which tend to be relatively cheap.

Challenges and Implementation of Universal Health Coverage Program in Indonesia Rizky Perdana, Naufal; Adhasari, Gayatri; Puspitaloka Mahadewi, Erlina
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

The existence of Universal Health Coverage (UHC) implementation means that everyone in Indonesia will have access to the health services they need, when and where they need it, without financial hardship. It covers a wide range of essential health services, from health promotion to prevention, treatment, rehabilitation and miscellaneous care. Many countries are already making progress towards UHC, although the ubiquity of the global covid-19 pandemic is impacting the availability of health systems' ability to provide undamaged healthcare. All countries can take action to move more quickly towards UHC despite the setbacks caused by the pandemic, or to maintain the gains they have made. Indonesia continues to strive to realize Universal Health Coverage (UHC) through the implementation of the National Health Insurance-Healthy Indonesia Card (JKN-KIS) program whose program has been implemented by the government since 2014. Since the enactment of the policy on providing health services for the community through the National Health Insurance and the Healthy Indonesia card (JKN-KIS) by the Government, there have been more than 40 million people who have not been registered as participants in the National Health Insurance-Healthy Indonesia Card (JKN-KIS) program. This study uses a qualitative method by making a literature review with the aim of making it affordable for those whose health has not been protected through JKN-KIS services. As a recommendation in efforts to accelerate the achievement of UHC, the government must be committed to reducing the level of inequality between provinces and regions as well as regions in Indonesia, by building better health infrastructure and facilities, including a more even distribution of health workers in provinces with a UHC service coverage index that is still low.

Analysis Of Demand For Health Insurance Business During The Indonesian Covid Pandemic Rosnani, Neni; Hastuti, Rini; Puspitaloka Mahadewi, Erlina
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

The implementation of BPJS in Indonesia nine years ago, seems to have had an impact on a number of insurance companies also demand of the health insurance during pandemic in Indonesia. This mandatory program from the government inevitably affects the competitive landscape of the insurance industry in Indonesia, especially private insurance companies that serve health and other private insurance companies. Healthcare insurance competition is expected to become a mechanism capable of creating efficiency that functions as a tool to protect consumers and business actors. The Indonesia government policy is one of the state-owned insurance companies, PT. Askes (Persero) changed its name to BPJS which applies to all people. Currently PT. Askes (Persero) changed to BPJS which serves all Indonesian citizens without any difference. This study uses a qualitative method, aiming to analyze the development of demand trend in health insurance in Indonesia, its developments and implications, especially in the world of healthcare insurance business in Indonesia. From demand of health insurance business and competition, it is hoped that efficient, effective, and high-quality production will be achieved. The goal of this research is to highlight what are the things that benefit consumers because they are given the opportunity to have a choice of quality products and can buy at competitive prices which tend to be relatively cheap. This study also aims to analyze the demand for health insurance included: utilization of inpatient, utilization of health insurance and comparison literature review of inpatient and outpatient costs based on the type of social health insurance in Indonesia, public and private health facilities.

Co-Authors Adhasari, Gayatri Agus Firmansyah Agustina, Ariska Agustini, Purwanti Amnurokhim Malahade, Mohammad Anindhita Sekarsari, Ayu Aprianti, Desi Arnastya Iswara Sanantagraha, Arnastya Iswara Sanantagraha Asari Asari, Asari Ashri Maunah, Nur Asri Baharsyah, Nurul Aura Prizi, Jeane Ayu, Gebyar Baransano, Karolina Basirah Mulya, Ainur Benny Aurixon, Tumpak Christine Saragih, Runggu Christine, Grace Citrawati, Citrawati Daru Asih Darwono, Darwono Destya Arini, Kartika Dickson, Dickson Dihin Septyanto Dita Rahadian, Dhimas Dormaida Silaban, Sondang Dudi Permana Dwi Muthashani, Femy Dwi Putranto, Rahmat Edy Suntoro, Eko Esther, Sonya Evehulisa Pinem, Sri Ewi, Yulidar Fachmi Tamzil Farkhanah, Anah Fermansyah, Hari Green Nego, Ingrid Handayani, Rani Harahap, Arman Harjanto Prabowo Hermawati, Siska Heryana, Ade Irawan, Budy Irfandi, Ahmad Iswara Sanantagraha, Arnastya Jumarno, Jumarno Kusumastuti Setianingrum, Evi Leslie Hendric Spits Warnars, Harco Liska Suspenny , Nurmiati Mandala Putra, Juniawan Maratis, Jerry Marti Ayu, Ira Maylia Ardini, Vita Meilindawaty Situmorang, Clara Mohamad Reza Hilmy Muchtadin, Muchtadin Muhamad Ikhsan Mulyo Wiharto Muniroh, Muniroh Mustajab, Fuad Nisa, Puspita Chairun Nismawati, Iis Novia Laras, Dewi Novita Novita Novita Savitri, Elfrida Nurhasanah, Imas Nurlestari, Astri Nurlianti, Ice Nurmawaty, Dwi Nurmiati Nurmiati Oktaviani Yustedjo, Dika Ozays , Mehmet Pamungkas, Ario Panigoro, Erwin Pantja Djati, Sundring Paramita Putri, Prima Parlindungan, Hotmada Prawira Kautsar, Marza Prayitno, Lukman Probo Astuti, Dewi Putri Agustin, Sartika Putri Iskandar, Olivia Putri Kencana, Yunita Rindy Al Fitry, Zulfa Rini Hastuti Rizki Agustin, Karina Rizky Perdana, Naufal Rizqi Yanuar Setyowati, Monica Rosnani, Neni Selvi Selvi Setiawan, Ichwan Sfenrianto, Sfenrianto Shameela , Alika Shorayasari, Susi Silviana Mustikawati, Intan Sopian, Arip Sriwahyuni Batubara, Wiwik Sujatmiko, Putih Sukardi Sukardi Sulatriningsih, Sri Sunardi, Didin Sunargo, Bambang Suryari Purnama Susanti Susanti Trinarsih, Trinarsih Tunom, Sajun Umaruzzaman, Umaruzzaman Veranica, Romauli Veza Azteria Wayamah , Cucu Widia Hadi, Ilma Widyadhari, Elysia Winarti, Syari Yulita, Hanna Yunita, Fina Zairil, Zairil ‘Aini, Qurotul

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