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HUBUNGAN TINGKAT KEPUASAN PASIEN TERHADAP LOYALITAS PASIEN RAWAT JALAN DI RSUD BALARAJA Nurholifah, Siti; Silviana Mustikawati, Intan; Nabila, Anggun; Heryana, Ade; Nitami, Mayumi
Jurnal Kesehatan Tambusai Vol. 5 No. 2 (2024): JUNI 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v5i2.26185

Abstract

Loyalitas merupakan bentuk perilaku pasien dalam pengambilan Keputusan untuk melakukan kunjungan secara terus menerus untuk melakukan pengobatan dan pemeriksaan disuatu rumah sakit yang dipilih. Berdasarkan studi pendahuluan pada 10 pasien rawat jalan ditemukan bahwa tingkat loyalitas pasien sebesar 50%, penelitian ini berujuan untuk mengetahui hubungan tingkat kepuasan pasien dengan loyalitas pasien rawat jalan di RSUD Balaraja. Menggunakan metode kuantitatif dengan desain cross sectional. Sampel dari 97 responden pasien rawat jalan yang sudah berkunjung ? 2 kali, analisis data univariat dan bivariate korelasi sperman. Penelitian ini dilakukan pada Januari 2024. Hasil univariat ditemukan karakteristik usia responden terbanyak pada katagori dewasa 84 responden (86,6%), jenis kelamin terbanyak pada responden laki laki 50 (51,5%), status pernikahan menikah sebanyak 56 (57,7%), tingkat pendidikan menengah sebanyak 47 responden (48,5%), pekerjaan tertinggi berada pada katagori dan lain – lain 49 responden (49%), nilai rata – rata kepuasan pasien 65,00 dengan proporsi nilai rata – rata tertinggi pada dimensi kehandan yaitu 17 , nilai rata – rata loyalitas 31. Terdapat hubungan antara kepuasan, kehandalan, daya tanggap, jaminan, empati dan bukti fisik dengan loyalitas pasien. diharapkan dapat meningkatkan kepuasan pasien pasien terhadap pelayanan rawat jalan di RSUD Balaraja sehingga terciptanya loyalitas pada pasien.
Analisis Faktor Penyebab Hipertensi di Lingkungan Kerja PT. X Tahun 2024 Razmi Bahtiar, Teguh; Wadjir Sangadji, Namiwa; Cempaka Putri, Eka; Irfandi, Ahmad; Heryana, Ade
Cerdika: Jurnal Ilmiah Indonesia Vol. 5 No. 6 (2025): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v5i6.2588

Abstract

Hipertensi dialami oleh satu dari tiga orang dewasa di dunia dan merupakan kondisi serius yang dapat memicu berbagai komplikasi kesehatan, seperti stroke, serangan jantung, gagal jantung, gangguan fungsi ginjal, serta masalah kesehatan lainnya. Di Indonesia, angka kejadian hipertensi pada kalangan pekerja mencapai 15,1%. Sebuah studi dalam negeri mengungkapkan bahwa pekerja yang menderita hipertensi memiliki risiko cedera kerja 2,17 kali lebih tinggi dibandingkan dengan pekerja tanpa hipertensi. Studi ini menerapkan pendekatan kuantitatif dengan desain cross sectional. Jumlah responden sebanyak 40 orang yang dipilih dengan teknik total sampling. Studi ini berlangsung pada bulan November hingga Desember 2024 di PT. X. Data dianalisis secara univariat dan bivariat dengan memanfaatkan uji statistik Chi-Square. Hasil uji univariat didapatkan proporsi tertinggi hipertensi (67,5%), usia tidak berisiko (75%), merokok (72,5%), mengkonsumsi makanan berlemak < 3 kali seminggu (65%), pola tidur buruk (90%), tidak stres (57,5%), pengetahuan kuurang (75%), dan tidak obesitas (72,5%). Hasil analisis uni bivariat menunjukkan bahwa adanya hubngan antara usia, kebiasaan merokok, dan konsumsi makanan berlemak dengan kejadian hipertensi. Saran yang peneliti berikan kepada pihak perusahaan yaitu meiputi pembentukan unit Kesehatan dan Keselamatan Kerja (K3). Melakukan program medical checkup untuk mendeteksi secara dini bagi karyawan sehingga dapat memaksimalkan pencegahan dan pengendalian hipertensi pada karyawan. Membuat program pengendalian merokok pada karyawan seperti melakukan pemeriksan kesehatan, melakukan penyuluhan behaya merokok, dan membuat kawasan bebas rokok. Melakukan promosi kesehatan mengenai bahaya makanan tinggi lemak terhadap hipertensi melalui seminar, poster, vidio, atau penyuluhan.
PERILAKU PENCEGAHAN COVID-19 PADA MASYARAKAT DI PERUMAHAN X, KABUPATEN TANGERANG Novita, Olga; Ayu, Ira Marti; Heryana, Ade; Febriyanty, Deasy
Media Kesehatan Politeknik Kesehatan Makassar Vol 18 No 1 (2023): Media Kesehatan
Publisher : Direktorat Politeknik Kesehatan Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32382/medkes.v18i1.435

Abstract

Penularan COVID-19 masih ditemukan di masyarakat. Hal ini berkaitan dengan masih kurangnya perilaku pencegahan. Data dari Ketua Rukun Tetangga (RT) menunjukkan sejak awal pandemi hingga Juli 2021 terdapat 15 kasus COVID-19 yang terjadi pada masyarakat di perumahan ini. Studi pendahuluan yang telah menunjukkan bahwa sebanyak 13 warga dari 25 warga (52%) memiliki perilaku pencegahan COVID-19 yang buruk. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang berhubungan dengan perilaku pencegahan COVID-19 di Perumahan X, Kabupaten Tangerang. Penelitian ini menggunakan desain cross sectional dengan sampel sebanyak 70 warga. Teknik pengambilan sampel ialah purposive sampling dengan analisis data univariat dan bivariat menggunakan uji chi-square. Hasil univariat menunjukkan proporsi tertinggi yaitu perilaku pencegahan baik (52,9%), kerentanan yang dirasakan berupa persepsi rentan (57,1%)., keparahan yang dirasakan berupa persepsi parah (65,7%), manfaat yang dirasakan berupa persepsi bermanfaat (80%), hambatan yang dirasakan berupa persepsi hambatan kurang baik (65,7%). Hasil bivariat menunjukkan tidak terdapat hubungan antara kerentanan yang dirasakan (PR=1,41, CI 95%=0,86-2,31), keparahan yang dirasakan (PR=1,24, CI 95%= 0,76-2,04), manfaat yang dirasakan (PR=1,50, CI 95%=0,91-2,45), dan hambatan yang dirasakan (PR=1,20, CI 95%=0,68-2,09) dengan perilaku pencegahan COVID-19. Sebaiknya masyarakat setempat tetap menerapkan protokol kesehatan dan sebisa mungkin tidak menghabiskan waktu terlalu lama di ruang publik. Kata kunci : Hambatan yang dirasakan, keparahan yang dirasakan, kerentanan yang dirasakan, manfaat yang dirasakan, perilaku pencegahan COVID-19
The Correlation Between Environmental Sanitation and Stunting Case in Tamanrahayu Village, Setu District Area, Bekasi Regency in 2024 Syahadah, Asma Amania; Nitami, Maymi; Mustikawati, Intan Silviana; Heryana, Ade
Seroja Husada: Jurnal Kesehatan Masyarakat Vol. 1 No. 1 (2024): Seroja Husada: Jurnal Kesehatan Masyarakat
Publisher : Seroja Husada: Jurnal Kesehatan Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background: The prevalence of stunting in Bekasi Regency in 2021 is 21.50% and in 2022 it is 17.8%. The highest stunting rate in the UPTD Puskesmas Setu II working area is in Tamanrahayu Village with a prevalence in 2022 of 8.17% and in 2023 of 6.12%. The environmental conditions of Tamanrahayu Village are directly adjacent to the Burangkeng Final Disposal Site (TPA) which serves the Bekasi Regency area. A preliminary study was conducted in Tamanrahayu Village with 10 cases of families with stunted toddlers. Based on the results of observations and observations of environmental sanitation, it was found that 70% was unhealthy. The aim of this research is to determine the relationship between hygiene and environmental sanitation on the incidence of stunting in Tamanrahayu Village, Setu District, Bekasi Regency in 2024. Method: Case control study design method. The population of this research is all mothers who have toddlers in Tamanrahayu Village and the sample is 80 respondents with 40 respondents as the case group and 40 respondents as the control group in TamanrPahayu Village, Setu District, Bekasi Regency using systematic random sampling. Results and Discussion: There are more toddlers with unhealthy environmental sanitation in the stunting group (75%) than those without stunting (17.5%). The results of statistical analysis using the Chi Square Test obtained a P value = <0.001, indicating that there is a significant relationship between environmental sanitation and the incidence of stunting in toddlers. Conclusion: Based on the results of the bivariate test, it can be concluded that there is a significant relationship between environmental sanitation and the incidence of stunting in toddlers. Suggestion: For the government to implement IYCF education on regular clean water checks, as well as sensitive interventions by providing access to sanitation for the community.
Hubungan Pengetahuan dan Sikap terhadap Pemberian ASI Eksklusif pada Bayi Usia 6-59 Bulan di Kota Tangerang Handayani, Rini; Heryana, Ade; Febriyanty, Deasy; Muda, Cut Alia Keumala
Malahayati Nursing Journal Vol 7, No 12 (2025): Volume 7 Nomor 12 (2025)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v7i12.23194

Abstract

ABSTRACT Exclusive breastfeeding can reduce infant morbidity and mortality, reduce the risk of chronic disease, and support infant development. Exclusive breastfeeding coverage in Tangerang City is 71,63%, which is still below the national targer of 80%. The aim of this reseach was to determine the relationship between knoeledge and attitudes toward exclusive breastfeeding practices in infants aged 6-59 months in Tangerang City. This study used a Cross-sectional design. The sample consisted of 96 mothers with infants aged 6-59 months in Tangerang City in 2022. Purposive sampling was used. The data collected were primary data. Univariate and bivariate analyses were performed using the Chi-square test. The result showed the highest proportions were found in not receiving exclusive breastfeeding, poor knowledge, and poor attitudes. The Chi-square test showed that knowledge and attitudes were related to exclusive breastfeeding behaviour. In conclusion, there is relationship between knowledge and attitudes toward exclusive breastfeeding practices in infants aged 6-59 months in Tangerang city. Keywords: Exclusive Breastfeeding, Knowledge, Attitudes, Behavior. ABSTRAK Pemberian ASI secara eksklusif dapat menurunkan angka kesakitan dan kematian bayi, mengurangi risiko penyakit kronis dan membantu perkembangan bayi. Cakupan ASI Eksklusif di Kota Tangerang adalah 71,63%, dimana angka ini masih berada dibawah target cakupan nasional yaitu 80%. Tujuan penelitian ini adalah untuk mengetahui hubungan antara pengetahuan dan sikap terhadap perilaku pemberian ASI eksklusif pada bayi usia 6-59 bulan di Kota Tangerang. Penelitian ini menggunakan desain studi Cross-sectional. Sampel penelitian adalah 95 ibu yang memiliki bayi berusia 6-59 bulan di Kota Tangerang tahun 2022. Teknik pengambilan sampel yang digunakan adalah purposive sampling. Data yang dikumpulkan berupa data primer. Analisis yang dilakukan adalah univariat dan bivariat dengan menggunakan uji Chi-square. Hasil analisis menunjukkan bahwa proporsi tertinggi terdapat pada tidak mendapatkan ASI Eksklusif, pengetahuan kurang baik dan sikap kurang baik. Uji Chi-square menunjukkan hasil pengetahuan dan sikap berhubungan dengan perilaku pemberian ASI eksklusif. Jadi, dapat disimpulkan ada hubungan antara pengetahuan dan sikap terhadap perilaku pemberian ASI eksklusif pada bayi usia 6-59 bulan di Kota Tangerang. Kata Kunci: ASI Eksklusif, Pengetahuan, Sikap, Perilaku.
Factors Relating to Smoking Behaviour in Akap Bus Driver in Bekasi City Terminal in 2021 Afny, Hanny; Kusmaningtiar, Devi Angeliana; Shoryasari, Susi; Heryana, Ade
KESMAS UWIGAMA: Jurnal Kesehatan Masyarakat Vol 7 No 2 (2021): July-December
Publisher : Universitas Widya Gama Mahakam Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24903/kujkm.v7i2.1159

Abstract

Abstract Background:Smoking behavior is an activity or activity of burning cigarettes and then sucking it and exhaling it and can cause smoke. Based on the results of Riskesdas 2018, 62,9% of men and 4.8% of women aged 15 years and over used tobacco (Riskesdas, 2018). Based on the results of a preliminary study conducted on 15 AKAP bus drivers, 10 bus drivers have smoking behavior and 5 other people do not have smoking behavior.Objectives:The purpose of this study was to determine the factors related to smoking behavior in AKAP bus drivers in Bekasi Citu Terminal.Research Metodes: This type of research is a cross sectional design research. The sample in this study was the AKAP bus driver at the Bekasi City Terminal as many as 115 respondents with the sampling technique of purposive sampling. Analysis of the data used is the chi square test. Findings: Univariate results showed the highest proportion of smoking behavior was 76.5%. The results of the chi square test showed that there was no relationship between knowledge (PR = 1.197; 95% CI = 0.975 – 1.470), attitude (PR = 1.206; 95% CI = 0.990 – 1.471), peer influence (PR = 1.201; 95% CI = 0.981 – 1.469), and the effect of advertising (PR = 1.091; 95% CI = 0.887 – 1.341) on AKAP bus drivers at Bekasi City Terminal in 2021.Conclusion: With the large number of smoking behavior among AKAP bus drivers, it is hoped that there will be a policy from Bekasi City Terminal to hold Non-Smoking Area. Keywords: Smoking behavior; cigarettes; AKAP bus driver
Medication Compliance Analysis in Pulmonary Tuberculosis Patients at Bekasi Jaya Health Center Indonesia Rindy Al Fitry, Zulfa; Puspitaloka Mahadewi, Erlina; Heryana, Ade; Marti Ayu, Ira
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (172.677 KB) | DOI: 10.51601/ijhp.v2i3.51

Abstract

Tuberculosis is an infectious disease caused by the bacterium mycobacterium tuberculosis. Compliance with taking medication is a key factor in the success of tuberculosis treatment. Medication non-adherence can increase the risk of treatment failure and relapse, and is considered one of the most important causes of drug resistance. Compliance with taking medication is the patient's actions related to patient compliance in the process of taking routine drugs and consuming routine drugs during the intensive and advanced stages of treatment as determined. Based on observations by distributing questionnaires at the Bekasi Jaya Health Center Indonesia in January to October 2021 for patient compliance, the results obtained were 62% obedient and about 38% of patients were not compliant in taking medication. The purpose of this study was to determine the analysis of drug adherence in pulmonary tuberculosis patients at the Bekasi Jaya Health Center. This study uses a descriptive quantitative research methodology with a cross sectional research design. The sample in this study is the total population of 37 people, and conducted by filling out a questionnaire by the patient. Data analysis was performed with Univariate and Bivariate analysis. The results of the univariate analysis in this study showed that the highest proportion of respondents who had higher education was 65%, respondents who did not work were 65%, good knowledge was 65%, the availability of health facilities and facilities of respondents who said complete was 65%, access to health services was 68% of respondents stated that it was not difficult, 86.5% of their family support was good, 68% of health workers' support was good. This study also found the results of bivariate analysis that there was a relationship between educational status (p = 0.039; PR = 2.46; 95% CI = 1.089-5.563), medication adherence (p = 0.039; QR = 2.46; 95% CI = 1.09-5.56), availability of health facilities and facilities (p = 0.039 ; QR = 2.46 ; 95% CI = 1.09 – 5.56), access to health services (p = 0.006 ; QR = 3.32; 95% CI = 1.46-7.85), family support (p = 0.039; QR = 2.46; 95% CI = 1.09 – 5.56), and support from health workers (p = 0.027 ; QR = 2.78 ; 95% CI = 1.24 – 6.21) with medication adherence. In addition, the study also found that there was no relationship between work status and medication adherence (p = 1,000; PR = 0.97; 95% CI = 0.42–2.3). The proportion of family support for tuberculosis patients was dominated, because of this, it is necessary to make efforts to increase public awareness of the working area of the health centerabout the importance of medication adherence in tuberculosis patients. The more active health workers and other related sectors, can increase the rate of adherence to taking medication for pulmonary tuberculosis patients in the work environment at Bekasi Jaya Health Center, Indonesia.
Kepuasan Pasien terhadap Pelayanan Pendaftaran Rawat Jalan Rumah Sakit Pemerintah: Analisis Kesenjangan Ekspektasi dan Persepsi Heryana, Ade; Farhana, Najla Kamilia; Nurmawaty, Dwi; Handayani, Rini
Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Outpatient registration services represent a critical touchpoint in the patient experience at hospitals. A mismatch between expectations and the actual service delivered can affect patient satisfaction. Public hospitals continue to face complaints related to the registration process, such as long waiting times, unclear information, and inadequate waiting facilities. This study aims to assess patient satisfaction with outpatient registration services by comparing expectations and perceptions based on Expectancy Disconfirmation Theory and by using the Importance Performance Analysis (IPA) method to provide service improvement recommendations. This quantitative study employed an analysis of identically similar characteristics of paired Expectation and Perception 84 patients, using a questionnaire based on the World Health Organization’s seven service quality dimensions. The findings reveal a negative gap between expectation scores (mean = 3.21, CI Lower Bound = 3.0204, Upper Bound = 3.3956) and perception scores (mean = 2.75, CI Lower Bound = 2.5008, Upper Bound = 2.9962). The Wilcoxon Signed Rank Test showed a significant difference (p-value < 0.05) between expectations and perceptions. The IPA analysis indicated that priority service attributes that need to be improved include the availability of waiting chairs, accuracy and speed, attention and empathy, and service discrimination. These results suggest that outpatient registration services in public hospitals have not fully met patient expectations. Therefore, improving service quality in several key attributes is crucial to enhancing patient satisfaction.
Co-Authors Adhiraga, Winda Bola Adhiraga Afny, Hanny Angeliana K, Devi Ascobat, Purwantyastuti Asri C. Adisasmita Ayuba, Iyan Ayuningsih, Fitriya Azizah, Nur Wafiq Cempaka Putri, Eka Denik, Denik Devi Angeliana Kusumaningtiar Dudung Angkasa Elsha Palupi, Elsha Palupi Fajri, Alif Fitri Mutia Farhana, Najla Kamilia Febriyanty, Deasy Fratiwi, Linda Gunarsih, Arum Hasnur, Hanifah Hasnur, Hanifah Helmi Helmi Helmi, Helmi Hubaybah, Hubaybah Ira Marti Ayu Irfandi, Ahmad Irwan, Hermansyah Istiani, Dwi Johanes Edy Siswanto, Johanes Edy Keumala Muda, Cut Alia Khiko Mona Hapsari, Ryan Kurniawati, Yatmi Kusmaningtiar, Devi Angeliana Lauren, Gita Mahadewi, Erlina Puspitaloka MAHARANI, PREYSITA PUAN Marti Ayu, Ira Mohamad Reza Hilmy Muda, Cut Alia Keumala Mugi Wahidin Muqsith, Munadhil Abdul Murti, Christinauli Eka Mustikawati, Intan Silviana Nabila, Anggun Nandawan, Dendy Ade Nila Anggraini, Feby Nitami, Maymi Nofianti, Nofianti Novita, Olga Nurhasanah, Imas Nurholifah, Siti Nurmawaty, Dwi Panigoro, Erwin Prajna Wekadigunawan, Cri Sajjana Pratiwi, Rizki Puspitaloka Mahadewi, Erlina Putri Handayani Putri Handayani Putri, Eka Cempaka RA. Koestoer Razmi Bahtiar, Teguh Rendang, Aden Rendang, Aden Rindy Al Fitry, Zulfa Rini Handayani Rosdiana, Hafsha Salmah Salmah Salmah, Salmah Sangadji, Namira Wadjir Satriyani Komariyah, Fadjrin Septi Ariyanti, Yeni Shorayasari, Susi Shoryasari, Susi Silviana Mustikawati, Intan Simanjuntak, Afni Hermenia Wati Suhartika, Eka Sukardi Sukardi Susianti, Yanti Syahadah, Asma Amania Tubagus Ferdi Fadilah, Tubagus Ferdi Veronika, Erna Veza Azteria Vionalita, Gisely Wadjir Sangadji, Namiwa Wahidi, Mugi Yusvita, Fierdania