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PENGARUH KUALITAS PELAYANAN ADMINISTRASI TERHADAP KEPUASAN MASYARAKAT Haryanti, Haryanti; Hakim, Lukman; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 5 (2024): Oktober 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i5.16276

Abstract

The aim of this research is to determine the influence of the level of community satisfaction with administrative services at the Duampanua sub-district office, Pinrang Regency. The method in this research uses quantitative research methods with descriptive research type. The data obtained was then analyzed using simple linear regression analysis. The results of this research show that the analysis of the service quality variable is in the very good category with an average of 84.6 and the analysis of the community satisfaction variable is in the very good category with an average score of 86.26. Based on the results of a simple linear regression test, it shows that the service quality variable has an effect of 0.96% on community satisfaction with a significant value of 0.000 at the Duampanua sub-district office, Pinrang Regency. 
Inovasi Pelayanan Pada Pembuatan Akte Kelahiran Dan Akte Kematian Di Dinas Kependudukan Dan Catatan Sipil Kota Makassar Musabry, Musabry; Burhanuddin, Burhanuddin; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 2 (2021): April 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i2.3756

Abstract

This study purposed to provide an overview and explanation of public service innovations in the process of making birth certificates and death certificates at the Makassar City Population and Civil Registry Service. This study used the type of qualitative descriptive research. Data collection instruments were interviews with informants  verbally and structured interviews, such as observations at the research location and also based on documents in the form of literature, documents, tables and scientific papers available at institutions associated with research. The results of this study  showed that KUCATAKI Service Innovation in making birth certificates and death certificates in the Population and Civil Registry Service of Makassar City was good and fully oriented to the wishes of the community namely easy service and the community did not feel difficulties  in matters maintenance of certificates, and especially pregnant women who wanted to manage of their child's birth certificate directly at the RSIA/ Puskesmas where they got birth.
PERAN DINAS PERHUBUNGAN DALAM PENINGKATAN KEDISIPLINAN BERKENDARA DI KABUPATEN LUWU UTARA Fais, Ahmad; Parawu, Hafiz Elfiansya; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 1 (2023): Februari 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i1.10450

Abstract

peran Dinas Perhubungan dalam meningkatkan kedisiplinan berlendara di Kabupaten Luwu Utara. Penelitian ini menggunakan jenis penelitian kualitatif deskriptif, yaitu untuk mendeskripsikan peran Dinas Perhubungan dalam meningkatkan disiplin berlendara di Kabupaten Luwu Utara. Pengumpulan data dilakukan melalui observasi, wawancara dan dokumentasi. Teknik analisis data adalah reduksi data, penyajian data dan penarikan kesimpulan. Kemudian validasi data dengan cara triangulasi sumber, triangulasi teknik dan triangulasi waktu. Hasil penelitian menunjukkan bahwa: 1) Perencanaan dilakukan dengan merancang kegiatan manajemen lalu lintas dan rekayasa pembangunan di jalan umum berdasarkan identifikasi masalah. 2) Pengaturan dilakukan dengan memperhatikan sejumlah titik yang masih belum dilengkapi rambu-rambu lalu lintas yang didukung kegiatan sosialisasi. 3) Rekayasa belum berjalan optimal. 4) Pemberdayaan dilakukan melalui kegiatan pelatihan dan bimbingan teknis rutin oleh internal Departemen Perhubungan. 5) Pengawasan dilakukan dengan melakukan pengawasan dan pengaturan jalan secara harian dan menugaskan petugas untuk berjaga di beberapa lokasi pusat arus lalu lintas.Kata kunci: Peran, Disiplin Mengemudi, Lalu Lintas
Pengembangan Aparatur Sipil Negara (ASN) Di Dinas Komunikasi, Informatika Dan Persandian Kabupaten Mamuju Risal, M; Razak, Andi Rosdianti; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 1, No 2 (2020): Oktober 2020
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v1i2.3742

Abstract

The purpose of the study is conducted to determine the development of the state civil apparatus also known as ASN in the communication, informatics and coding department of Mamuju Regency.  The research method used is qualitative research with primary and secondary data collection techniques.  The number of informants in this study are 6 people.  The data collection techniques by means of documentation, observation, and interviews.  The results of this study indicate that the education program for apparatus is still lacking motivation to the apparatus to continue their formal education to a higher level.  In addition, the budget for ASN development programs in the Office of Informatics and the Mamuju Archipelago is very minimal, from the aspect of training programs to the apparatus in the Office of Informatics and the Mamuju Archipelago also conducts training for its apparatus, but it is still not consistent in its efforts seen in 2018  and 2019, the Mamuju Communication Information and Informatics Office do not send its apparatus in the Latpim activities organized by BKD and LAN. 
INOVASI PELAYANAN KESEHATAN MOBILE JAMINAN KESEHATAN NASIONAL DALAM MENINGKATKAN KESEHATAN MASYARAKAT Febriansyah, Muh; Malik, Ihyani; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 4 (2024): Agustus 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i4.15566

Abstract

This research aims to determine the implementation of the Mobile JKN health service innovation at the Bantaeng Regency BPJS Health Office. The type of research used is qualitative with a descriptive type and data is collected using observation and interview techniques. The results of the research show that the implementation of the Mobile JKN innovation has not run optimally because application users have not reached all levels of society in order to provide quality services to the community. One of the unique features of the Mobile JKN application is the data change feature that is dominantly used and makes it easier for participants without needing to take care of administrative requirements at the BPJS Health Office. The quality of the Mobile JKN application can be seen by the large number of uses of the latest features, such as the online queue feature so that it can reduce the long queues that often occur at health facilities. The multi-functionality of the Mobile JKN application by providing more than 18 features makes it easier for participants to access services designed according to participant needs so that participants are comfortable in using the application. 
INOVASI LAYANAN MANDIRI DI DESA BANA KECAMATAN BONTOCANI KABUPATEN BONE Hajrah, Hajrah; Haerana, Haerana; Yahya, Muhammad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 6 (2022): Desember 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i6.10513

Abstract

This study aims to determine the Self Service Innovation in Bana Village, Bontocani District, Bone Regency. The method used in this research is descriptive qualitative with 4 informants. This research information was collected through observation, interviews, and documentation. The results of this study can be seen from the aspect of relative adventage (plus value), which shows that service applications have more value when compared to the previous self-service applications that can be accessed online anytime and anywhere. From the compatibility aspect, it shows that the self-service application is in accordance with the needs of people who are far from the Bana Village office. From the aspect of complexity (complexity), it shows that self-service applications are often constrained by application errors and inadequate networks and people who lack understanding regarding the use of android mobile phones. From the aspect of observability (easy to observe), it shows that this self-service has a simple appearance so it is easy to use. Then from the triability aspect (can be tried), self-service is proven to be able to be tried, this can be seen from the number of letters that have been printed as many as 719 letters.
EFEKTIVITAS INOVASI CDR (CARI, DATA, REKAM) RESQUE JEMPUT BOLA DI DINAS KEPENDUDUKAN KABUPATEN PINRANG Reza Fahrezy, Andi Yusril; Haerana, Haerana; Khaerah, Nur
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 1 (2023): Februari 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i1.10490

Abstract

The purpose of this study was to find out how the Effectiveness of CDR Service Innovation (Search, Data, Record) Resque Pickup Balls at the Population and Civil Registration Service of Pinrang Regency. The type and type of research is a descriptive qualitative approach that will provide an overview or phenomena and problems that occur. Data collection techniques are through observation, media review, interviews and documentation. The results of research conducted at the Office of Population and Civil Registration there are three criteria, namely: Achievement of Goals, Integration and Adaptation. Based on the results of the study, it shows that the effectiveness of Resque CDR services in achieving the goals has been going well and does not take a long time according to the standard service time and has achieved the specified service goals. However, in the socialization process, they only coordinate with the local government and there are still people who do not know about the Resque CDR service, so there are still many who do not know about the Resque CDR service.
Sistem Pelayanan Badan Penyelenggara Jaminan Sosial Kesehatan Di Rumah Sakit Islam Faisal Makassar Dianpungkassari, Dianpungkassari; Usman, Jaelan; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 5 (2021): Oktober 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i5.5367

Abstract

The purpose of this study was to find out the patient service satisfaction with the system services of the Social Security Administering Bodies (BPJS) health at Islamic Hospital Faisal Makassar. This study used qualitative research. The number of informants in this study were 4 people using in-depth interview techniquq. This study used primary and secondary data, these two types of data were obtained by observation, interviews and documentation. Data analysis used data reduction techniques, presentation of data and conclusions. Based on the results of direct interviews and data analysis showed that the indicators achievement of patient service satisfaction as seen from accountability, transparency, participation, conditionality, and equal rights had worked quite well, but they must be addressed especially in the accountability process for drug distribution against patients at the Islamic Hospital Faisal Makassar. This study showed patient service satisfaction greatly affects the results of the agency service system Health Social Security (BPJS) organizer at the Islamci Hospital Faisal Makassar. Keywords: BPJS Health, Service System 
PENERAPAN ETIKA ADMINISTRASI NEGARA DALAM PENYELENGGARAAN PELAYANAN PUBLIK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA MAKASSAR Irnawati, Irnawati; Burhanuddin, Burhanuddin; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 6 (2024): Desember 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i6.16610

Abstract

 The aim of this research is to determine the ethics of administrative services at the Makassar City Population and Civil Registration Office. The type of research used is descriptive qualitative research with phenomenological research type. Data analysis includes data reduction, data presentation, data verification and drawing conclusions. The results of the research show that the ethics of administrative services from 3 aspects, namely Equal Rights, Loyalty and Responsibility, are quite good. This can be seen from (a) Equality, namely the absence of discrimination or nepotism in serving the community who are carrying out population administration. (b) Loyalty, employees have complied with applicable official regulations as closely as possible. (c) Responsibility, this is based on the employee's responsibility in carrying out and completing their work well.
Kinerja Guru Dalam Pembelajaran Daring Di Sekolah Menengah Pertama (Smp) Di Kecamatan Patimpeng Kabupaten Bone Ariputri, Renita; Abdi, Abdi; Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 3 (2022): Juni 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i3.7392

Abstract

The purpose of this study was to determine the quality, quantity, timeliness, and independence of teachers' performance in conducting the online learning process in junior high school (SMP) Negeri 1 Patimpeng, Bone Regency. The type of research used is a case study that examines the performance of teachers in conducting online learning at SMP Negeri 1 Patimpeng, Bone Regency. The type of research used in this research is descriptive qualitative research, which is to find out or describe the reality of the events being studied or research conducted, so as to find objective data in order to determine the teacher's performance in conducting online learning at SMP Negeri 1 Patimpeng, Bone Regency.The results showed that the teacher's performance in conducting online learning at SMP Negeri 1 Patimpeng, Bone Regency through indicators of quality, quantity, timeliness, and independence showed that it had not run optimally. This can be seen from the many who complain about network problems in the learning process, both teachers and students themselves, so there are students who have to leave the house to look for networks when the learning process takes place and most teachers just give assignments directly to students without providing an understanding of the subject. lessons taught first.Keywords: Performance, Teacher, Online Learning
Co-Authors A. Mappasere, Fatmawati Abd Kadir Adys Abdi Abdi Abdi Abdi Abdi Abdi, Abdi Abdul Mahsyar Ahmad Harakan Akhmad Harye Sumitra Ishak Alamsyah, Habibie Andi Rosdianti Razak, Andi Rosdianti Andi Wahyuni Annisa, St Murda Ansari, Muh Isa Arfah, Sitti Rahmawati Ariputri, Renita Asdar Asdar Aswar, Nurul Ayinun, Ayinun Bau Sri Sudarni Budi Setiawati Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin, Burhanuddin Congge, Umar Darlin Darlin Darlin, Darlin Dianpungkassari, Dianpungkassari Eka Yulyana Fahira, Jihan Fais, Ahmad Fatmawada S Fatmawada Sudarman Fatmawada Sudarman Fatmawati Fatmawati Fatmawati Fatmawati Fatmawati, Fatmawati Febriansyah, Muh Haerunnisa, Andi Hajrah Hajrah, Hajrah Hakim, Fadil Hamia, Hamia Hamrun Harianti Harianti Harni, Harni Haryanti Haryanti Ihyani Malik Indra Suhaeman Irma Satriani, Irma Irnawati Irnawati Isra Amartiwi Jaelan Usman, Jaelan Jahira, Jahira Karinda, Kisman Kaso, Nurdin Kasriana, Kasriana Khumaera, Izza Laha, M. Saleh Lail, Hijrah Lukman Hakim Lukman Hakim M Risal, M M. Saleh Laha Ma'ruf, Adnan Mangara Maidlando Gultom Mappamiring Mappamiring Miftahul Jannah Muhammad Yahya Muhammadiah Muhammadiah, Muhammadiah Muhammadiyah Muhammadiyah Muhlis Madani, Muhlis Mulyani, Nur Musabry, Musabry Mutmainna Mutmainna Nur Aisyah Nur Khaerah, Nur Nur Wahid, Nur Nursaid Nuryanti Mustari Nuryanti Mustari, Nuryanti Parawu, Hafiz Elfiansya Pricilia, Vina Putra, Ferdynzah Putri, Muchlisa Eka Rahmasari, Esar Rahmawaty, Sukma Rasdiana, Rasdiana Razak, Andi Rosdianti Regina, Putri Reza Fahrezy, Andi Yusril Riskasari Riskasari Riskasari Riskasari Riskasari Riskasari, Riskasari riswanto riswanto Riswanto Riswanto Rosmiati Rosmiati S, Fatmawada sri ayu andayani, sri ayu Suci Amalia Sudarman, Fatmawada Sudarmi Sudarmi Suhardiman Syamsu Suhardiman Syamsu, Suhardiman Suhermanto, Suhermanto Syam, Ismail Rahmat Syamsir Syamsir Syukri Syukri Tahir, Nurbiah Trilya Buana Sari Ulandari, Devi Umar Congge Widyawati Widyawati Yulyana, Eka