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All Journal SEGMEN Jurnal Manajemen dan Bisnis Jurnal Ilmu Sosial dan Humaniora Jurnal Kawistara : Jurnal Ilmiah Sosial dan Humaniora Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Jurnal Sains Sosio Humaniora YUME : Journal of Management Journal of Indonesian Tourism, Hospitality and Recreation Tourism Scientific Journal International Journal of Economics Development Research (IJEDR) JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Jurnal Manajemen Perhotelan dan Pariwisata GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Industri Pariwisata International Journal of Economy, Education and Entrepreneurship (IJE3) Jurnal Bisnis Hospitaliti Kontigensi: Jurnal Ilmiah Manajemen ADMA: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Ekonomi SENTRI: Jurnal Riset Ilmiah Jurnal Dimensi Seni Rupa dan Desain Media Bina Ilmiah Journal of Management and Administration Provision Journal of Public Representative and Society Provision International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) Innovative: Journal Of Social Science Research Journal of Business on Hospitality and Tourism Ranah Research : Journal of Multidisciplinary Research and Development NHI Hospitality International Journal Barista : Jurnal Kajian Bahasa dan Pariwisata Advances In Social Humanities Research Jornal Of Tourism Sciences (Toursci) Jurnal Kawistara IPSSJ TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata Indonesian Journal of Creative Business and Technology
Myrza Rahmanita
Sekolah Tinggi Pariwisata Trisakti
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Pengaruh Kualitas Pelayanan Receptionist Terhadap Kepuasan Dan Loyalitas Pelanggan Di Royal Safari Garden Resort & Convention Fatimah, Sithy; Rahmanita, Myrza; ., Nurbaeti
Jurnal Ilmiah Pariwisata Vol 22 No 3 (2017)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v22i3.1167

Abstract

This study aims to determine the Influence of Service Quality Recptionist Against Customer Satisfaction And Loyalty At Royal Safari Garden Resort & Convention. This type of research is survey research. With a population of guests who have stayed at the Royal Safari Garden Resort & Convention as many as 4152 people. The sampling technique is purposive sampling. The number of samples in this study amounted to 100 people. Data collection technique is done by using questionnaire (questionnaire) by using Likert scale that has been tested the validity and reliability. The results concluded that; (2) There is direct and significant influence between customer satisfaction to customer loyalty with strength 0,614, (3) There is direct and significant influence between service quality to loyalty Customer with influence strength 0,841, (4) There is indirect influence between service quality to customer loyalty with customer satisfaction as intervening variable equal to 0,668, (5) The biggest influence of service quality dimension to satisfaction is reliability (reliability) equal to 0,822 and responsiveness (power Responsiveness) of 0.797, the smallest influence sedangka is empathy (empathy) of 0.099
Pengaruh Keaslian Merek, Pengalaman, Motivasi Terhadap Niat Berkunjung Kembali dengan Kepuasan sebagai Variabel Mediasi Pada Theme Park Dufan Impian Jaya Ancol Metasari, Defrita; Rahmanita, Myrza; Nurbaeti, Nurbaeti; Pramanik, Purwanti Dyah; Rachmatullah, Adam
Jurnal Ilmiah Pariwisata Vol 28 No 3 (2023): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v28i3.1734

Abstract

The aim of this research is to analyze the influence of brand authenticity, experience and motivation on intention to revisit which is mediated by satisfaction. This research is quantitative research, with the SEM PLS method and the number of respondents was 100 respondents. The research results show that brand authenticity, experience and motivation have a significant and positive influence on satisfaction and intention to revisit. Brand authenticity, experience and motivation have a significant influence on intention to return through visitor satisfaction at the Dufan Impian Jaya Ancol Theme Park. Brand authenticity creates trust and loyalty, positive experiences create satisfaction, and strong motivation influences intent to return. The strong relationship between these three factors contributes to maintaining and increasing the popularity of the theme park, making them key elements in creating memorable experiences and encouraging repeat visits. Suggestions for Dufan Impian Jaya Ancol Theme Park Managers include maintaining brand authenticity, improving the quality of the experience, understanding visitor motivation, and creating incentive programs. Meanwhile, suggestions for Visitors include making the most of a visit by exploring the attractions and enjoying the entertainment, providing feedback for improvements, and recommending the theme park to friends and family. Keywords: Brand Authenticity, Motivation, Experience, Satisfaction, Return Intention
Analisis Pemangku Kepentingan Pada Pengelolaan Ekowisata di Siberut Selatan Kepulauan Mentawai, Indonesia Rahmanita, Myrza; Asmaniati, Fetty; Agung, Anak Agung Gde; Muhardiansyah, Doni; Mariati, Sri
Jurnal Ilmiah Pariwisata Vol 27 No 2 (2022): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v27i2.1615

Abstract

South Siberut District on Mentawai Island has great ecotourism potential however its management is not yet optimal, including synergy and connectivity between stakeholders. This research was conducted using stakeholder analysis method and snowball sampling technique with expert judgment. The informants involved were twelve institutions representing four types of stakeholders, namely the Government, Community, Business, and Academics. The objective of this study is to identify stakeholders involved in ecotourism management; to classify and matrix their level of influence and interest. The significance of this research is to increase cooperation between stakeholders through optimizing their respective roles in South Mentawai. This study finds that, Firstly, the importance of government authority in ecotourism management; Secondly, half of all stakeholders have high interest, while the other half show low and very low interest in supporting ecotourism management; Third, half of all stakeholders are Crowd Stakeholders who have the potential to influence the overall management of ecotourism in the future. It is recommended that efforts should be made to inspire as many parties as possible to be involved as stakeholders. Secondly, increasing the competency capacity of human resources through education. Thirdly, synergizing cooperation and collaboration. Keywords: Stakeholder Analysis, Ecotourism Management, Interest and Influence, Siberut Mentawai
Analisis Komponen Produk Wisata Di Kabupaten Karawang Kartika, Dewi Gita; Rahmanita, Myrza
Jurnal Ilmiah Pariwisata Vol 22 No 3 (2017)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v22i3.1163

Abstract

Karawang Regency is one of the regencies in West Java with many tourism potentials and on the forth rank as the most visited regency to the tourism attraction by tourists in 2015. However, there found some concerns that complained by tourists, both from the bad infrastructure, potholes, the lack of facilities, less well-maintained attractions and so on. Based on the tourist’s complaints, then drawn a formulation of the problem that leads to tourism products with the five main components, such as attractions, facilities in tourist destinations, accessibility, image of destination and price for tourists with the aim of knowing how tourism products in Karawang Regency itself and which aspects that become its advantages and disadvantages. The research was conducted on 100 respondents with non-probability sampling method. Respondents should have been traveled to Karawang Regency at least once. Data were collected through questionnaires and analyzed with quantitative descriptive terms. The result of research shows that tourism product in Karawang Regency is good enough with mean 2,833, however there are some aspects that very weak and require special attention, especially on accessibility component with the lowest mean 2,542.
Analisis Keberlanjutan Taman Nasional Komodo sebagai Destinasi Wisata Berkelanjutan Mariati, Sri; Parera, Adriana Klara; Rahmanita, Myrza
Jurnal Ilmiah Pariwisata Vol 27 No 2 (2022): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v27i2.1621

Abstract

Komodo National Park, designated by UNESCO as a world heritage site, is the only place where the ancient species of Komodo dragon (Varanus komodoensis) lives., its savanna panorama, and beautiful underwater scenery, attract both domestic and foreign tourists. This research was conducted to analyze the management system of Komodo National Park. To find out and analyze the perception of the government and the community towards the development of Komodo National Park tourism and analyze the sustainability of the current Komodo National Park tourism development. This research method uses the McKinsey and GSTC Criteria and Indicators (2019). The results of the study show that the current management system of Komodo National Park is still not good because it does not have adequate human resources and has not yet achieved a strategic management system. The results of our study indicate that the government's perception of information on the development of the Komodo tourism area is well understood so that it is coordinated effectively. Effectively, for destination sustainability in KNP, management results are 93% (very good), socio-economic sustainability is obtained 62.5% (good enough), cultural sustainability is 31% (poor), and environmental sustainability is 52.3% (good enough). Keywords: Management Komodo National Park, Sustainable Tourism
Strategi Pengembangan Wisata Mangrove Desa Sedari Berbasis Analisis 4A (Attraction, Accessibility, Amenities, Ancillary Services) Millenia, Jane; Sulivinio, Shirley; Rahmanita, Myrza; Osman, Ismeth Emier
Jurnal Ilmiah Pariwisata Vol 26 No 3 (2021): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v26i3.1584

Abstract

The development of mangrove forest tourism in Sedari Village, Karawang Regency has obstacles related to tourism components as limited attractions, narrow roads, damaged facilities and so on. This condition requires an effective strategy so that tourism continues to grow. Therefore, this research on the Strategy for Development of Sedari Village Mangrove Tourism Based on the 4A Analysis (Attraction, Accessibility, Amenities, Ancillary Services) was carried out. This study aims to explore the development strategy of mangrove forest tourism in Sedari village based on condition 4 A. This study used a descriptive qualitative approach, and data were obtained through interviews and literature study using the SWOT analysis method (Strengths, Weaknesses, Opportunities and Threats). The result of this research is the strength opportunity (SO) value is 4.11, the weakness opportunity (WO) strategy is 3.75, the strength threats (ST) strategy is 2.68 and the weaknesses threats (WT) strategy is 2.52. Sedari Village Mangrove Tourism prioritizes using the SO strategy, namely collaborating with academics and mangrove experts for mangrove development and management, designing and conducting training programs for processing mangroves into products, creating economic income opportunities by increasing mangrove-based Sedari Village production and maintaining mangrove tourism ecotourism by still pay attention to the carrying capacity of the area. Keywords: Sedari Village, Attractiveness, Accessibility, Amenities, Ancillary Services, SWOT
Analisis Daya Dukung Pada Wisata Buntu Burake, Kabupaten Tana Toraja, Provinsi Sulawesi Selatan Sinay, Kaleb Yusuf; Mariati, Sri; Brahmantyo, Himawan; Rahmanita, Myrza
Jurnal Ilmiah Pariwisata Vol 27 No 3 (2022): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v27i3.1623

Abstract

The Buntu Burake Destination is artificial. In the Buntu Burake area, a statue of Jesus Christ was built with a statue height of 45 meters that resembles the Christ the Redeemer Statue in Rio de Janeiro, Brazil. This study aims to analyze the carrying capacity of tourism in the tourist attraction of Buntu Burake. To achieve this goal, the authors use descriptive qualitative methods, with observations, in-depth interviews with key persons and tourists, literacy as a data collection method, and analysis using indicators of sustainable tourism development. UNWTO guidelines. The results of this study indicate that of the 29 indicators on the physical-ecological aspect, 66% was achieved, the socio-demographic aspect reached 88.5%, and the economic-political aspect was 67%. Ecological and political economy has a fairly good category. The results of the analysis of the carrying capacity of the Buntu Burake tourist destination have a value of 74% with a good enough category for sustainability. For this reason, it is necessary to improve the quality of tourism infrastructure, manage resource capabilities, and manage the impact of use to make Buntu Burake a sustainable tourism destination. Keywords: Carrying Capacity of Tourism, Sustainable Tourism
Inclusivity In Music Concerts: Case Study Of Coldplay Music Concerts In Jakarta And Singapore Litani, Aymi; Rahmanita, Myrza; Oktadiana, Hera; Sulartiningrum, Sri
Jurnal Toursci Vol 3 No 2 (2025): Vol 3 No 2 October 2025
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/toursci.v3i2.1064

Abstract

Background. Inclusive tourism emphasizes equal access for all individuals, including people with disabilities, to participate in tourism activities, including international music concerts fully. Aims. This study aims to analyze the role of promoters in implementing inclusivity in organizing Coldplay concerts in Jakarta and Singapore. Methods. The study was conducted at Gelora Bung Karno Stadium and the National Stadium between November 2023 and January 2024, using a qualitative approach through observation and interviews. It was analyzed using the SWOT method to identify strengths, weaknesses, opportunities, and threats. The results show that PK Entertainment in Jakarta and Live Nation Singapore both play strategic roles in translating Coldplay's commitment to inclusivity into the concert experience. Conclusion. Jakarta has the strength of a large fan base and promoter credibility. Still, it faces infrastructure limitations and low awareness of inclusivity, while Singapore excels in infrastructure readiness and inclusive service standards despite facing high operational costs and public expectations. Implementation. These findings emphasize the importance of collaboration between promoters, venue managers, the government, and inclusive communities to realize music concerts as a form of sustainable inclusive tourism.
Pengaruh Kualitas Makanan dan Suasana Restoran Terhadap Keputusan Berkunjung Kembali Melalui Kepuasan Pelanggan di Restoran Parle Senayan Harsono, Arif Agus; Ingkadijaya, Rahmat; Ratu Bilqis, Linda Desafitri; Rahmanita, Myrza
Jurnal Ilmiah Pariwisata Vol 31 No 1 (2026): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v31i1.1956

Abstract

JJakarta as a thriving center of modern culinary culture, continues to introduce dining spaces that offer more than just food delivering a complete and memorable experience instead. Parle Senayan stands as a prime example, presenting high quality Indonesian cuisine complemented by an elegant and luxurious atmosphere. This study was conducted to identify the key factors that most strongly influence customers’ decisions to revisit the restaurant. Based on an analysis of 400 customers using SEM PLS, the findings reveal compelling evidence that both food quality and restaurant atmosphere have a direct and significant role in driving revisit intentions. Consistent flavor, fresh ingredients, and a comfortable, refined environment were shown to enhance customers’ desire to return. However, customer satisfaction does not directly determine revisit decisions; rather, it functions as an intermediary that strengthens the influence of food quality and atmosphere on consumer behavior. These results indicate that for premium restaurants, delivering an outstanding dining experience is not only essential but also a crucial strategy for maintaining visitor loyalty. Keywords: customer satisfaction, food quality, restaurants, restaurant atmosphere, revisit decisions
Strategi Peningkatan Loyalitas Karyawan Pada Hotel X di Bumi Serpong Damai Tangerang Selatan Cailendra Poetry, Indri Maheswari; Ingkadijaya, Rahmat; Wulan, Saptarining; Rahmanita, Myrza; Sugeng, Novita Widyastuti
Jurnal Ilmiah Pariwisata Vol 31 No 1 (2026): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v31i1.2011

Abstract

This study is motivated by the high employee turnover rate at Hotel X Bumi Serpong Damai, South Tangerang City, which indicates problems related to employee loyalty. Employee loyalty is an important factor in maintaining organizational stability and is influenced by workload, remuneration, and the work environment experienced by employees. These factors play a significant role in shaping employee satisfaction, engagement, and commitment to the organization. This study aims to analyze the perceptions of management and employees regarding workload, remuneration, and the work environment, identify perception gaps, and formulate strategies to improve employee loyalty. The study uses a descriptive quantitative approach with a survey method through questionnaires distributed to 54 respondents consisting of employees and management. Data analysis was conducted using validity, reliability, and normality tests, gap analysis, and Cartesian diagrams with the assistance of SPSS. The results indicate perception gaps, particularly in remuneration and working hours, where employees perceive compensation as not fully aligned with their workload. Although the work environment is considered conducive, stronger supervisor support and recognition are needed to enhance employee loyalty and long-term organizational commitment. Keywords: employee loyalty, workload, remuneration, work environment, employee turnover
Co-Authors ., NURBAETI Adam Rachmatullah Adriana Klara Parera Agung, Anak Agung Gde Agus Riyadi Agustina Manurung, Ram Alexander Fiandre Readi Amalia Mustika Amalia Mustika, Amalia Amaniati, Fetty Amrullah Amrullah Amrullah Amrullah Anak Agung Gde Agung Andini Anggia Septyaningtyas Angela, Patricia Naomi Anggara, Ary Angger Hidayat Ari Ekoprianto Arief Faizal Rachman Ashartono, Rakhmat Bella Des Kharin Boediman, Surya Fadjar Budi Suyanto Budi Suyanto Cailendra Poetry, Indri Maheswari Devita Gantina Dewi Gita Kartika Dewi, Triana Rosalina Diena Mutiara Lemy Doni Muhardiansyah Edwin Edwin Elda Nurmalinda Elissa Letsoin Emenina Tarigan, Emenina Fachrul Husain Habibie, Fachrul Husain Fadhella, Rahmi Fatimah, Sithy Fernando, Nicky Fetty Asmaniati Fetty Asmaniaty Grace Mailo Gratia Wirata Laksmi Gratia Wirata Laksmi Gurning, Linda RM Hariani, Dina Harry Lesmana Harsono, Arif Agus Haryono, Joko Henky Hermantoro Heny Ratnaningtyas Hera Oktadiana, Hera Hermantoro, Hengky Hermantoro, Henky Hidayat, Angger Hidayat, Candra Himawan Brahmantyo - STP Trisakti Jakarta, Himawan Hubner, Ira B. Husain Habibie, Fachrul Ian Nurpatria Suryawan Ian Nurpatria Suryawan Ingkadjaya, Rahmat Jane Millenia Jannah, Miskol Jaya, Lalu Aswadi Jessica Christina Joko Haryono Kaleb Yusuf Sinay Kefi, Putri Sion Desmy Kevin Rais Rachman Kharin, Bella Des Kusnedi, Rahmat Leonardo De Channell Lestari, Nia Kurnia Linda Desafitri RB Lionika Roselie Litani, Aymi Luh Putu Ratna Sundari Lut Mafrudoh Metasari, Defrita Millenia, Jane Muhammad Fauzan Mumin, Adhi Tri Na, Quan Nadine Azzahra Syah Ni Wayan Marsha Satyarini Nia Kurnia Lestari Novianty, Erlinda Novita Widyastuti, Novita Nurbaeti Nurbaeti . Nurbaeti Nurbaeti Nurbaeti Nurbaeti Nurbaeti Nurbaeti Osman, Ismeth Emier Owen Edwardlis Parera, Adriana Klara Pelliyezer Karo Karo Pinontoan, Nexen Alexandre Prabowo, Yogan Daru Purnawan, Arif Hadi Purwanti Dyah Pramanik, Purwanti Dyah Putri Sion Desmy Kefi Rahayu, Nurti Rahmat Ingkadijaya Rahmat Ingkadijaya Rahmat Ingkadjaya Rahmi Fadhella Rakhmat Ashartono Renanda, Alfiyyah Zalfah Reni Retnowati Rianto Rianto Ridiatno, Arta Riyanto, Wisnu Sakchai Setarnawat Salwa Octaviani Mardi Saptarining Wulan, Saptarining Sari Suryanti Satyarini, Ni Wayan Marsha Setarnawat, Sakchai Shirley Sulivinio Siahaan, Denny Sinay, Kaleb Yusuf Sithy Fatimah Sofian Lusa Somad, Djohari Sri Mariati Sri Mariati Sri Mariati Sugeng, Novita Widyastuti Sulartiningrum, Sri Sulivinio, Shirley Sundring Pantja Djati Tania, Luthfia Renalda Thamrin, HM Tofiani, Sandra Triana Rosalina Dewi Vienna Artina Sembiring, Vienna Artina Wahjono, Budi Wahjono, Faisal Wijayanti Dewi Prabandari Willy Arafah Willy Arafah, Willy Winda Ningsih Yogan Daru Prabowo Yohana F. Cahya Palupi Meilani Zitao, Liu