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Dety Mulyanti
IKIP Siliwangi, Indonesia
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Journal : Experimental Student Experiences

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Quality of Inpatient Services at the Tongas General Hospital, Probolinggo Regency Nindi Elis; Dety Mulyanti
Experimental Student Experiences Vol. 3 No. 1 (2024): May
Publisher : LPPM Institut Studi Islam Sunan Doe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58330/ese.v1i5.222

Abstract

This study aims to determine the quality of inpatient services at Tongas General Hospital, Probolinggo Regency. The type of research used is qualitative, with the type of case study research. To collect data, researchers used data collection techniques consisting of observation, interviews, and documentation. The results of this study are (1) Physical evidence (tangible) of the existing infrastructure at the Tongas General Hospital in Probolinggo Regency is sufficient and supportive in assisting the service process Inpatients at the hospital but maintenance still needs to be improved. (2) Reliability in the health services of inpatients is good; this dimension is shown by the always-prepared doctors and the skills of the Tongas General Hospital and Probolinggo Regency staff in dealing with inpatients and handling patients following applicable procedures. It must always prioritize professionalism in providing services to patients. (3) The responsiveness of employees or nurses is good because every patient given an action by the nurse is satisfied with the speed of service provided to the patient. (4) Empathy, the patient is satisfied. Because there were no complaints submitted by inpatients regarding this.
Co-Authors Abiyyu Purnanda Abubekar, Udin Ahmad Fachrurrozi Ahya Nurdin Aji Argo Putro Ali Muhsin, Ali Alma Marinda Alma Marinda Amelia Suci Pertiwi Amelia Suci Pertiwi Anang Sofyan Zulfikar Andi Tenri Mantikaisih Laras Andika Fajar Nugroho Anggraeni, Intanillah Annisa Rahmawati Antok Andriono Apriany Listarida Ari Sunari Arnita Niroha Halawa Arnita Niroha Halawa Arsenius Arsenius Arsenius, Arsenius Asnita Putri Syafrizal Asri Parantri Astria Apriliavini Priscila Palenewen Astria Apriliavini Priscila Palenewen Bambang Sulistyo Bella Salsabila Wiraputra Biantara, Irgi Budi Satrio Wibowo Budi Satrio Wibowo Budi Setyorini Budi Setyorini Bugie Zurisdianto Pamungkas Bugie Zurisdianto Pamungkas Candra Mizwar Carlof Carlof Cepi Hidayatuloh Chelsia Chelsia Cicik Khildar Rizqi Cicik Khildar Rizqi Dadah Jubaedah Daniansah, Daniansah David Kolibu David Kolibu Dendy Bagaskara Devi Delvita Dewi Tjandring, Yuni Cynthia Dewi Yulianti Pratama Diah Nofita Andhayany Diana Farid Diana Farid Didik Udayana Diki Tri Bagus Dermawan Dimas Ageng Prayogo Dimas Ageng Proyogo DINDA BESTARI Ellya Dewi Ellya Dewi Ermawati Ermawati Farida Yuliaty Farida Yuliaty Fasya, Rheza Fathur Rhoman Nurokhim Firdaus Firdaus Firdaus Yamani Firdaus Yamani Giska Dianvayani Giska Dianvayani Grace Angela Philips Hadiansyah Hadiansyah Hadiansyah Hadiansyah Hakim, Mohammad Ikhsanul Halawa, Arnita Niroha Hanifah Sukmana Harto Necsen Linelejan Harto Necsen Linelejan Haru, Emanuel Hendriana Hendriana Heppy Roosarina Rahayu Dewi Hilda Maulyda Utamie I Wayan Santika Ida Ayu Laksmi Arnita Utari Ida Ayu Triana Ida Ayu Triana Iffah Fathiah Imas Siti Masitoh Indradewa, Rhian Intan Permatasari Situmorang Intan Witarsa Pramata Guna Irnayanti Paillin Ismanto Yuwono Jacqueline, Jenneffree Jenne Mandu Jimmy Triputra Juandika Juandika Juandika Juandika Karlis Karlis Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Kristianty Retnawati Kukuh Yulianto Leo Pratama Agung Lien Nurliah Ligar Yayuk Dwi Nenda Lusito, Tri Astrit M Hasyrul Muchtar M Hasyrul Muchtar M Khoerudin Magdalena Boga Magdalena Boga Mahmud Hakim Marlina, Jenni Marlina, Tinna Mayasari Mayasari, Mayasari Moh arif Kusnadi Mohammad Ikhsanul Hakim Muhammad Husni Abdulah Pakarti Muhammad Rizki nanang nanang Nina Risnawaty Nindi Elis Nurhayati Nurhayati Nurhayati NURHIDAYANI NURHIDAYANI, NURHIDAYANI Nursyahid, Muhamad Okta Anita Pouw Okta Anita Pouw Olivia Melissa Poluan Ongki Sanjaya Pratiwi, Hanameyra Prayogo, Dimas Ageng Rabiah Demlinur Putri Raja Iqbal Mulya Harahap Raja Iqbal Mulya Harahap RANI RUSDIANTI Refliza Yanti Refliza Yanti Regi Cahyadi Saputra Regi Cahyadi Saputra Reni Nuraeni, Reni Rheza Fasya Rheza Fasya Ria Hutami Putri Rilly Lesnussa Rima Huswatun Chasanah Ripka Margaretha Ponggele Risda Choirunisa riswanto riswanto Riyan Putri Kumorowani Riyan Putri Kumorowani Rocky Fransiskus Budiman Rocky Fransiskus Budiman Rofi Nuraziz Rusmiyandani Sandy Muhammad Kautzar Sedarmayanti Sedarmayanti Sedarmayanti, Sedarmayanti Setia Nesda, Ajeng Shelly Ayu Andesty Shelly Ayu Andesty Siti Maesaroh Siti Muntamah Siti Rohmah Siti Saadah Sity Rochanah Sophiana Enjellin Anathasia Sri Mulyeni Sri Mulyeni Sri Rochani Mulyani Sunari, Ari Suniah Syamsul Amry Syarifudin Syarifudin Theresia Widyanti Tjandring, Yuni Cynthia Dewi Tria Pamungkasari Tria Pamungkasari Uci Pramida Udin Abubekar Vip Paramarta Widyanti, Theresia Wijaya Johanes Chendra Wijaya Johanes Chendra Windy Oliviany Wo'i Megah Mayang Sari Paraisu Wo'i Megah Mayang Sari Paraisu Wulan Auliyani Wulan, Kika Nawang Wulur, Frando Christo Yayuk Dwi Nenda, Ligar Yeni Suminar Yinnie, Celine Yohana Kifli Yunlia Vidiarti