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All Journal Sawala : Jurnal Administrasi Negara Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara JURNAL PENDIDIKAN TAMBUSAI Pelita : Jurnal Penelitian dan Karya Ilmiah Aptisi Transactions on Management Amalee: Indonesian Journal of Community Research & Engagement Competitive Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Jurnal Ilmiah Ilmu Administrasi Jurnal Ilmu Administrasi dan Studi Kebijakan (JIASK) Jurnal Ilmiah Wahana Pendidikan Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Transformasi Manageria: Journal of Islamic Education Management PUBLIKA : Jurnal Ilmu Administrasi Publik Jurnal Administrasi Pemerintahan Desa Neo Politea : Jurnal Ilmiah Administrasi Negara JAPI: Jurnal Akses Pengabdian Indonesia Journal of Education Technology Information Social Sciences and Health Journal of Research and Development on Public Policy Journal of Public Representative and Society Provision Innovative: Journal Of Social Science Research Competitive El-Mujtama: Jurnal Pengabdian Masyarakat Public Service And Governance Journal Transformasi Manageria: Journal of Islamic Education Management Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Hukum, Administrasi Publik dan Negara
Irvan Arif Kurniawan
Universitas Islam Syekh-Yusuf
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Nursing Public Health Social Sciences Transportation Other

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Optimalisasi Pelayanan Kesehatan Hewan di Masa Pandemi Covid-19 Berdasarkan Perspektif New Public Service di Klinik Hewan Dinas Ketahanan Pangan Kota Tangerang Ratu Khairun Azzahra; Irvan Arif Kurniawan; Machrunnisa Machrunnisa
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 7 (2024): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.11197267

Abstract

Pelayanan publik adalah kegiatan atau rangkaian kegiatan dalam rangka pemenuhan kebutuhan pelayanan sesuai dengan peraturan perundang-undangan bagi setiap warga Negara dan penduduk atas barang, jasa, atau pelayanan administratif yang disediakan oleh penyelenggara pelayanan publik berdasarkan Peraturan Menteri No. 31 Tahun 2014. Pada tahun 2020 pandemi Covid-19 melanda seluruh dunia termasuk Indonesia. Salah satu penyelenggara tata kelola Pemerintahan di Indonesia ialah Dinas Ketahanan Pangan Kota Tangerang yang memberikan berbagai pelayanan publik kepada masyarakat termasuk melalui Klinik Hewan Kota Tangerang. Dalam pelaksanaanya Klinik Hewan Dinas Ketahanan Pangan Kota Tangerang mengalami penyesuaian pelayanan yang disesuaikan dengan keadaan pandemi Covid-19 di Indonesia. Dalam kesempatan ini Penulis melakukan penelitian untuk mengetahui Optimalisasi Pelaksanaan Pelayanan Kesehatan Hewan, Hambatan dan Upaya dalam mengoptimalkan pelayanan yang diberikan oleh Klinik Hewan Dinas Ketahanan Pangan Kota Tangerang Saat Masa Pandemi Covid-19 Dengan objek yang diteliti adalah Pelayanan Kesehatan Hewan di Masa Pandemi Covid-19 yang dilakukan oleh Dinas Ketahanan Pangan Kota Tangerang, dengan menggunakan metode penelitian kualitatif diharapkan Peneliti mampu menggambarkan secara lebih mendalam mengenai pelayanan Kesehatan hewan di Klinik Hewan Kota Tangerang. Penelitian kualitatif ini menggunakan metode deskriptif kualitatif sebab dalam penelitian ini berupaya mencari fakta tentang Optimalisasi Pelayanan Kesehatan Hewan di Masa Pandemi Covid-19 berdasarkan perspektif New Public Service. Hasilnya ialah Klinik Hewan Dinas Ketahanan Pangan Kota Tangerang telah berupaya secara optimal dalam memberikan pelayanan kepada masyarakat di masa pandemi Covid-19 yang pernah melanda Indonesia. Ditinjau melalui perspektif New Public Service terdapat 5 dari 7 perspektif yang telah diterapkan secara optimal oleh Klinik Hewan Dinas Ketahanan Pangan Kota Tangerang.
Pengaruh Motivasi Pelayanan Publik Terhadap Kinerja Pramusapa Layanan Transjakarta Amelia, Risma; Kurniawan, Irvan Arif; Firdiyani, Fitria
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 10 No. 2 (2024): Vol. 10 No. 2 (2024): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2024.18856

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh motivasi pelayanan publik terhadap kinerja pramusapa layanan Transjakarta. Metode yang digunakan adalah metode penelitian kuantitatif. Populasi pada penelitian ini berjumlah 1.039 pramusapa, dengan jumlah sampel sebanyak 105 pramusapa Transjakarta. Teknik pengumpulan data dilakukan dengan menyebarkan kuesioner kepada pramusapa layanan Transjakarta. Teknik analisis yang digunakan adalah analisis regresi linear sederhana dengan menggunakan SPSS Versi 20. Hasil penelitian menunjukkan bahwa nilai thitung 10,107 > ttabel 1,986, nilai regresi linear sederhana sebesar 0,735 dan nilai koefisien determinasi sebesar 0,498. Hal ini dapat disimpulkan bahwa terdapat pengaruh secara positif dan signifikan antara motivasi pelayanan publik terhdap kinerja pramusapa layanan Transjakarta. Setiap penambahan nilai motivasi pelayanan publik, maka nilai kinerja pramusapa bertambah sebesar 7,35%. Motivasi pelayanan publik memiliki hubungan yang kuat terhapat kinerja pramusapa Transjakarta. Besarnya pengaruh motivasi pelayanan publik terhadap kinerja pramusapa Transjakarta sebesar 49,8% dari total keseluruhan 100%. Sehingga ketika kinerja pramusapa meningkat maka kepuasan pelanggan juga akan meningkat.
Penerapan New Public Service (NPS) dalam Pelayanan Identitas Kependudukan Digital (IKD) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Tangerang Trisya Walza Rizkita; Rifdah Silawarti; Bagus Sajiwa; Muhamad Rizqi Priatna; Irvan Arif Kurniawan
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2468

Abstract

In response to the major impact of rapid developments in the era of globalization on the public service paradigm, many government institutions have implemented the New Public Service (NPS) concept. This concept is community-oriented and prioritizes the principle of innovation to create more efficient and responsive public services. To understand and analyze the implementation of the New Public Service (NPS) in Digital Population Identity (IKD) services at the Tangerang Regency Dukcapil Office, this research uses a qualitative approach with descriptive methods and is based on the seven NPS principles initiated by Denhardt J.V & Denhardt R.B (2003). The research informants came from the Population Administration Information Systems Section. Data collection techniques are carried out through interviews, observation and documentation. The implementation of the New Public Service (NPS) in the Tangerang Regency Dukcapil Disdukcapil in IKD services has generally illustrated an effort to create a better public service environment, sensitive to community needs, and respecting the rights of citizens. However, the research results show that there is still one principle that has not been implemented, namely "Value people, not just productivity." Therefore, to maximize results, continuous efforts are needed to increase public awareness, provide adequate resources, and utilize the latest information technology in public services.
Inovasi Layanan Kependudukan Melalui Program Jemput Bola di Dinas Kependudukan dan Catatan Sipil Kabupaten Tangerang Anggita May Putri Kiswanto; Marissa Krianayanti Bunga Putri; Vivi Charunia Wati; Regi Rizki Fauzi; Irvan Arif Kurniawan
El-Mujtama: Jurnal Pengabdian Masyarakat  Vol. 5 No. 2 (2025): El-Mujtama: Jurnal Pengabdian Masyarakat
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmujtama.v5i2.6963

Abstract

Public administration focuses on the implementation of government through effective management, including in public services. The Population and Civil Registration Office of Tangerang Regency launched the Jemput Bola Program as an innovation in population administration. This program aims to overcome obstacles to access to services for the community, especially those who live in remote areas or have physical limitations. Through a proactive approach, Disdukcapil officers visit the community to provide services, such as making Identity Cards (KTP), Family Cards (KK), and birth certificates. This study uses a qualitative approach to analyze the implementation of the Jemput Bola Program and its impact on the quality of population administration services. The theory of diffusion of innovation by Everett M. Rogers is used as an analytical framework, focusing on five characteristics of innovation: relative advantage, appropriateness, complexity, trialability, and ease of observation. The results of the study indicate that the Jemput Bola Program provides significant benefits in terms of accessibility and speed of service. The community feels real benefits from this program, which also contributes to more accurate population data updates.
Implementasi Kebijakan Perluasan Kesempatan Kerja Bagi Fresh Graduate Di Masa Sebelum Dan Saat Pandemi Covid-19 Di Kota Tangerang Isnadya Muharromah; Ratu Khairun Azzahra; Annemarie Fatimah Fauziyah; Yuswita Safa Maharani; Nur Ficky Fauziyah; Natashia Salsabila; Irvan Arif Kurniawan
Transformasi Manageria    Journal of Islamic Education Management Vol. 4 No. 1 (2024): Transformasi Manageria Journal of Islamic Education Management
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/manageria.v4i1.519

Abstract

The open unemployment rate and the low number of jobs have become the main concerns in labor issues and the targets of the sustainable development goals agenda in Tangerang City. The Covid-19 pandemic also has an impact on the employment sector, namely limited job vacancies and limited work experience, which also affects fresh graduates. This study aims to describe how the Implementation of the Employment Opportunities Expansion Policy in Tangerang City before and during the Covid-19 pandemic is seen from several programs that have been issued before and during the pandemic. The method used in this research is qualitative using interview and documentation techniques. This research uses the Dennis A. Rondinelli and G. Shabbir Cheema Implementation Model, which is a theoretical framework used to examine how decentralized government initiatives are implemented. The environment, notions of interorganizational linkages, organizational resources for program implementation, and the traits and skills of implementing agents are four variables that may have an impact on how a policy is implemented. The findings show that the program was not implemented as well as it should have been in order to improve career possibilities for Fresh Graduate both before and during the Covid-19 outbreak at the Tangerang City Manpower Office many differences were towards better services. However, there are still problems in the provisions for participants who join the program that should be improved so as not to hinder other participants. Keywords: Job opportunities, Unemployment, Fresh Graduates, Covid-19
Kuliatas Pelayanan Ekowisata Mangrove di Ketapang Urban Aquaculture (KUA) Desa Ketapang Mauk Kabupaten Tangerang Eni Apriliani; Rizkyka Rahma Danti; Amelia Anggraini; Andin Febrianti; Irvan Arif Kurniawan
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 1 (2025): Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v2i1.173

Abstract

This study aims to analyze the service quality at Ketapang Urban Aquaculture (KUA), a mangrove ecotourism area in Tangerang Regency, using the Servqual theory encompassing five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This qualitative research utilized primary data from in-depth interviews with KUA management and secondary data from relevant literature. The findings indicate that physical facilities, such as trekking paths and informative signs, enhance visitor comfort. Educational programs run on schedule, and the complaint system effectively addresses visitor concerns. Friendly and well-trained staff provide a sense of safety and a positive tourism experience. However, challenges remain in optimizing sanitation facilities and digital promotion. The study concludes that KUA's service quality meets expectations, supporting sustainable ecotourism.
Kuliatas Pelayanan Ekowisata Mangrove di Ketapang Urban Aquaculture (KUA) Desa Ketapang Mauk Kabupaten Tangerang Eni Apriliani; Rizkyka Rahma Danti; Amelia Anggraini; Andin Febrianti; Irvan Arif Kurniawan
Jurnal Hukum, Administrasi Publik dan Negara Vol. 2 No. 2 (2025): Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v2i2.169

Abstract

This study aims to analyze the service quality at Ketapang Urban Aquaculture (KUA), a mangrove ecotourism area in Tangerang Regency, using the Servqual theory encompassing five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This qualitative research utilized primary data from in-depth interviews with KUA management and secondary data from relevant literature. The findings indicate that physical facilities, such as trekking paths and informative signs, enhance visitor comfort. Educational programs run on schedule, and the complaint system effectively addresses visitor concerns. Friendly and well-trained staff provide a sense of safety and a positive tourism experience. However, challenges remain in optimizing sanitation facilities and digital promotion. The study concludes that KUA's service quality meets expectations, supporting sustainable ecotourism.
IMPLEMENTASI NEW PUBLIC SERVICE (NPS) TERHADAP KUALITAS LAYANAN SAMSAT KELILING DI BALARAJA KABUPATEN TANGERANG Firdiyani, Fitria; Kurniawan, Irvan Arif; Ulfa N, Siti
Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Vol 12, No 1 (2025): Dinamika
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/dak.v12i1.18408

Abstract

Penelitian ini ditunjukkan untuk menganalisis pengaruh penerapan prinsip New Public Service (NPS) terhadap kualitas layanan SAMSAT Keliling di Kantor SAMSAT Balaraja. Tujuh prinsip New Public Service (NPS) yang menjadi indikator dalam penelitian ini yaitu: melayani warga negara, bukan customer; mengutamakan kepentingan publik; berfikir strategis, bertindak demokratis; menyadari akuntibilitas; melayani ketimbang mengarahkan; dan menghargai manusia yang menjadi acuan utama dalam menciptakan layanan publik yang berorientasi pada kebutuhan masyarakat. Studi ini menerapkan metode penelitian kuantitatif melalui pendekatan survei, dengan partisipasi 100 responden pengguna layanan SAMSAT Keliling.  Regresi linier sederhana digunakan sebagai teknik analisis data untuk menguji hubungan antara penerapan prinsip New Public Service (X) dengan kualitas layanan (Y). Hasil analisis menunjukan bahwa terdapat hubungan nilai koefisien determinasi (R²) sebesar 0,4315 atau 43,15% mengindikasikan bahwa penerapan prinsip New Public Service (NPS) berpengaruh terhadap kualitas layanan SAMSAT Keliling sebesar 43,15%. Selanjutnya berdasarkan nilai koefisien variabel dengan nilai (Sig.) sebesar 0.000 < 0.05 maka hasil pengujian menunjukkan bahwa Ho ditolak dan Ha diterima, menandakan adanya pengaruh yang signifikan antara implementasi prinsip New Public Service (NPS) terhadap kualitas layanan SAMSAT Keliling di Kantor SAMSAT Balaraja dan masing-masing rata-rata presentase dari setiap variabel sebesar 80,39% dan 78.24%. Dengan kata lain, prinsip New Public Service (NPS) pada kualitas layanan SAMSAT Keliling telah terlaksana dengan sangat baik.
Implementation of New Public Service (NPS) Principles in Identity Document Issuance Services in Periuk Jaya Urban Village, Tangerang City Sari, Putri Alfiyyah; Tazkia, Siska Rahayu Indri; Hasanah, Tamimatul; Kurniawan, Irvan Arif
Journal of Public Representative and Society Provision Vol. 5 No. 2 (2025): Journal of Public Representative and Society Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jprsp.v5i2.531

Abstract

This study examines the implementation of the New Public Service (NPS) principles in providing Digital Population Identity (IKD) services in Periuk Jaya Village, Tangerang City. NPS principles emphasize public service based on community needs, citizen participation, and transparency. The research employed a descriptive qualitative method, utilizing primary data from in-depth interviews and observations, as well as secondary data from official documents. The findings reveal that Periuk Jaya Village has endeavored to implement NPS principles through IKD benefit socialization, infrastructure enhancement, and technical training for village officials. However, challenges remain, including limited public understanding, inadequate technological infrastructure, and administrative complexities. Recommendations include more inclusive socialization, technological infrastructure development, and continuous training for officials. Implementing NPS principles is expected to foster public services that are more responsive, inclusive, and community-oriented.
Penerapan sistem informasi Pelayanan Publik Pada Aplikasi SIMPEL TKR PDAM Tirta Kerta Raharja Kabupaten Tangerang Zahra, Hanifa; Santoso, Seno; Kurniawan, Irvan Arif
Jurnal Ilmu Administrasi dan Studi Kebijakan (JIASK) مجلد 7 عدد 1 (2024): Jurnal Ilmu Administrasi dan Studi Kebijakan (JIASK) (September 2024)
Publisher : MAP Program Pascasarjana Universitas Sjakhyakirti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48093/jiask.v7i1.247

Abstract

Kemajuan teknologi telah mendorong instansi pemerintah untuk melakukan inovasi dalam sistem pelayanan publik guna meningkatkan efisiensi dan transparansi. Perusahaan Daerah Air Minum (PDAM) Kabupaten Tangerang telah mengimplementasikan aplikasi SIMPEL TKR (Sistem Informasi Manajemen Pelayanan Tirta Kerta Raharja) sebagai upaya untuk memperbaiki pelayanan air bersih kepada masyarakat. Aplikasi ini dirancang untuk memudahkan administrasi, meningkatkan interaksi antara pemerintah dan masyarakat, serta mengoptimalkan pengelolaan sumber daya udara. Meskipun menawarkan berbagai manfaat, implementasi SIMPEL TKR juga menghadapi tantangan seperti keterbatasan infrastruktur dan kurangnya tenaga yang diaktifkan. Penelitian ini menggunakan metode deskriptif kualitatif dengan informan kunci yaitu kepala seksi dan staf pelayanan pelanggan Perusahaan Daerah Air Minum Tirta Kerta Raharja Wilayah Pelayanan III Kabupaten Tangerang dan Masyarakat yang menerima pelayanan di PDAM TKR Wilayah Pelayanan III Kabupaten Tangerang. Pengumpulan data dilakukan dengan wawancara, catatan lapangan, studi dokumentasi, serta dokumen resmi lainnya yang diperoleh dari narasumber. Penelitian ini mengeksplorasi bagaimana SIMPEL TKR dapat membantu meningkatkan kualitas layanan publik di PDAM Kabupaten Tangerang, serta dampaknya terhadap transparansi dan kepuasan masyarakat. Hasil penelitian menunjukkan bahwa penerapan sistem informasi pelayanan publik berbasis teknologi dapat meningkatkan efisiensi, transparansi, dan akuntabilitas dalam pengelolaan air bersih, meskipun memerlukan dukungan lebih lanjut dalam hal infrastruktur dan sumber daya manusia.
Co-Authors AA Sudharmawan, AA Agus Iwan Mulyanto Agus Iwan Mulyanto Ahmad Murodi Ahmad Murodi Ahmad Sabili Huda Ajniver Hamnur Zebua Aldo Junianto Alifia Nur Ramadhani Amelia Anggraini Amin Fendi Rahmelan Andin Febrianti Anggih Perian Guswan Putra Anggita May Putri Kiswanto Aniza Lestari Ranama Annemarie Fatimah Fauziyah Annemarie Fatimah Fauziyah Aramita Dinah Idelia Arfina Maghfira Ari Suseno Aulia Surya Pertiwi Azlya Salsabila Nataya Baby Novega Aprilianti Bagus Sajiwa Bella Eka Setianingrum Budi Setiawan Caesar, Muhammad Ridwan Dafyar Eliadi Hardian Darozah, Alivianisa Arfa Dede Yusman Dede Yusman Eko Prasetyo Eni Apriliani Erialdy . Faysa Permata Rhahmadiahti Fikri, Sudana Filza Gita Maharani Firdiyani, Fitria Ghina Ummu Kultsum Hasanah, Tamimatul Hilman Hilman Ilham Aji Pangestu Ilmi Sulistiati Anisa Inas Sofia Latif Indah Agustin Pradana Indri Lestari Indri Okshana Aprilia Isma Nuzullani Isnadya Muharromah Isnadya Muharromah Kodariyah, Lailiyah Luluatul Fuadah Mach . Murodi Machrunnisa Machrunnisa Machrunnisa Machrunnisa Marissa Krianayanti Bunga Putri Mazya, Thita Moralitha Muhamad Rizqi Priatna Muhammad Rizqi Fadhlillah Muhammad Thoriq Ramadhani Muhtadi, Yudi Mulyani Mulyani Murodi, Ahmad Natashia Salsabila Natashia Salsabila Natashia Salsabilla Nissa Nurhasanah Novi Alviani Nur Ariza Firna Nur Ficky Fauziyah Nur Ficky Fauziyah Nurul Shinta Fauziah Orlando Taruna Pratama P. Eko Prasetyo Pangestu, Ilham Aji Puri, Rekha Silvia Puspasari, Hilda Putri Wahyuningsih Rantau, Muhammad Ibrahim Ratu Khairun Azzahra Ratu Khairun Azzahra Ratu Khairun Azzahra Refly Badar Regi Rizki Fauzi Ricca . Rosalinda Rifdah Silawarti Risma Amelia, Risma Riyan Wijaya Kusuma Rizkyka Rahma Danti Santoso, Seno Sari, Dewi Munika Sari, Putri Alfiyyah Savira Fajar Meyriyanih Siti Alvina Maulidah Siti Jumiati Siti Khopipah Siti Rafa Siti Wahyuni Rahmawati Siti Zubaidah Sulistia Sulistia Tazkia, Siska Rahayu Indri Tria Rama Nabila Trisya Walza Rizkita Tuti Haryanti Ulfa N, Siti Ulfah, Siti Nurlaili Vivi Charunia Wati Widodo Widodo Wijoyo Hartono Yayuk Wulandari Yusuf, Yusmedi Yuswita Safa Maharani Yuswita Safa Maharani Zahra, Hanifa