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THE EFFECT OF JOB SATISFACTION ON EMPLOYEE PERFORMANCE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR: A STUDY AT PERUMDA TIRTANADI HEAD OFFICE OF NORTH SUMATRA Nia Luthfiana Marina; Prihatin Lumbanraja; Meilita Tryana Sembiring
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 3 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i3.4195

Abstract

This study examines the influence of job satisfaction on employee performance, with Organizational Citizenship Behavior (OCB) as a mediating variable, in Perusahaan Umum Daerah (Perumda) Tirtanadi, North Sumatra. Using a quantitative approach, data were collected from 100 employees selected through purposive sampling. The data were analyzed using path analysis with the SmartPLS application. The results reveal that job satisfaction has a significant positive effect on OCB (path coefficient β = 0.627; p < 0.001) and on employee performance (β = 0.360; p < 0.01). Furthermore, OCB significantly influences employee performance (β = 0.479; p < 0.001). The indirect effect of job satisfaction on performance through OCB (β = 0.300) is greater than the direct effect, confirming OCB’s role as a mediating variable. This suggests that employees who are more satisfied with their jobs are more likely to exhibit positive voluntary behaviors that contribute to higher performance levels. The findings align with Social Exchange Theory, which posits that positive treatment by the organization encourages employees to reciprocate with constructive behaviors. Herzberg’s Two-Factor Theory also supports the view that both hygiene and motivational factors influence satisfaction, which in turn fosters improved work outcomes. This study highlights the strategic importance of enhancing job satisfaction and promoting OCB to improve performance in public service organizations. Future research should consider incorporating moderating variables such as leadership style, organizational commitment, or work culture, and employing longitudinal designs to validate the causal pathways.
PENGEMBANGAN USAHA MIKRO KECIL DAN MENENGAH (UMKM) KERAJINAN MENJAHIT DAN BORDIR DI KECAMATAN MEDAN AREA KOTA MEDAN Prihatin Lumbanraja; Arlina Nurbaity Lubis; Sitti Raha Agoes Salim
ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat Vol. 2 No. 1 (2017): ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (625.661 KB) | DOI: 10.32734/abdimastalenta.v2i1.2195

Abstract

Kegiatan pengabdian pada masyarakat ini bertujuan untuk mengembangkan usaha mikro dalam upaya peningkatan daya saing usaha untuk menggerakkan roda perekonomian Indonesia.Dalam kegiatan ini, pengabdian ditujukan kepada kelompok usaha kreatif yang bergerak dalam usaha pembordiran dan penjahit pakaian.Situasi saat ini menunjukkan bahwa pengaplikasiakn konsep-konsep manajemen, khususnya manajemen usaha, pemasaran, serta penenuan harga masih belum sesuai dari kondisi ideal.Situasi ini memberikan peluang optimalisasi kegiatan usaha jika UMKM berhasil dibina dengan baik. Kegiatan pengabdian dilakukan dalam bentuk sumbangan mesin jahit serta material lainnya yang ditujukan untuk peningkatan produksi dan pelatihan keterampilan pengusaha UMKM anggota kelompok mitra. Pelatih didatangkan secara berkala untuk meningkatkan keterampilan pengusaha yang nantinya akan membantu anggota UMKM lainnya. Penyuluhan diberikan agar pengusaha lebih memahami konsep dan pengaplikasian manajemen dalam kegiatan usaha.Pendampingan diberikan agar penyerapan dan perubahan sikap menjadi lebih optimal.Evaluasi dilakukan untuk melihat perkembangan pengelola UMKM setelah menerika rangkaian kegiatan pengabdian. Hasil yang diperoleh setelah menyelesaikan rangkaian kegiatan pengabdian tergolong memuaskan.Mitra mengalami perubahan mendasar dari berbagai aspek dan menjadi lebih baik dalam mengelola usaha.
THE INFLUENCE OF PSYCHOLOGICAL CONTRACTS AND WORK CLIMATE ON EMPLOYEE DETERMINATION BEHAVIOR THROUGH JOB SATISFACTION AS INTERVENING VARIABLES AT EMPLOYEES OF PT.BANK MANDIRI RETAIL COLLECTION RECOVERY UNIT MEDAN Tulus Andre Leonardo; Prihatin Lumbanraja; Vivi Gusrini Rahmadani Pohan
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 2 (2023): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i2.733

Abstract

This study aims to test and analyze whether the psychological contract affects the job satisfaction of employees of PT Bank Mandiri Unit Retail Collection Recovery Medan. Does the work climate affect employee job satisfaction. Does the psychological contract affect employee deviant behavior. Does the work climate affect employees' deviant behavior. Does job satisfaction affect employees' deviant behavior. Does the psychological contract affect employee deviant behavior through job satisfaction at. Does the work climate affect employees' deviant behavior through job satisfaction on. This study used a quantitative method involving 42 respondents. Data collection was carried out using questionnaires. The results showed that the psychological contract had a significant effect on employee satisfaction at PT Bank Mandiri Unit Retail Collection Recovery Medan. Work climate has a significant effect on employee job satisfaction at PT Bank Mandiri Unit Retail Collection Recovery Medan. The psychological contract has a significant effect on deviant behavior of PT Bank Mandiri Unit Retail Collection Recovery Medan employees. Work climate has a significant effect on deviant behavior of PT Bank Mandiri Unit Retail Collection Recovery Medan employees. Job satisfaction has a significant effect on deviant behavior of PT Bank Mandiri Unit Retail Collection Recovery Medan employees. Psychological contracts have a significant effect on employee deviant behavior through job satisfaction at PT Bank Mandiri Unit Retail Collection Recovery Medan.
THE INFLUENCE OF CONFLICT AND OCCUPATIONAL HEALTH AND SAFETY ON WORK PRODUCTIVITY THROUGH MOTIVATION AT PT. KARYA MUDA NASIONAL IN MANDAILING NATAL Indah Annisa; Prihatin Lumbanraja; Yeni Absah
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 2 (2023): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i2.757

Abstract

This study aims to analyze the low productivity of employees over the past 3 years, improper work equipment, absence of medical checks before carrying out work, incomplete attributes for working in the field and absence of old age insurance for employees. The type of research used in this research is associative research. The population in this study were PT Karya Muda Nasional employees with 80 respondents as the sample. Data collection methods used are using questionnaires, interviews and documentation studies. The data analysis method uses Structural Equation Modeling in Partial Least Square. The results of this study found that conflict has a negative and insignificant effect on employee productivity,
THE EFFECT OF WORK ENVIRONMENT AND COMPETENCE ON EMPLOYEE PERFORMANCE THROUGH SATISFACTION WORK IN RESEARCH AND INNOVATION BODY MEDAN CITY REGION Andre Masago Manik; Prihatin Lumbanraja; Parapat Gultom
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 3 (2023): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i3.952

Abstract

Human resources are individuals who work as a driving force for an organization, both institutions and companies and function as an asset that must improve and develop their abilities so that they can provide good performance to realize the vision and mission that has been set. Matters regarding performance are very important, because performance is one of the most important measures of organizational quality. One of the factors that affect employee performance is the work environment and competence. In addition, job satisfaction is also an important aspect that affects employee performance. The purpose of this research is to analyze the effect of work environment and competency on employee performance through job satisfaction. This research was conducted at the Regional Research and Innovation Agency (Brida) Medan City with a sample of 43 respondents who are permanent employees at the Regional Research and Innovation Agency (Brida) Medan City. The data were analyzed using descriptive analysis and SEM (Structural Equation Model) analysis. The results showed that directly the environment had a positive and significant effect on job satisfaction, content had a positive and significant effect on job satisfaction, the work environment had a positive and significant effect on employee performance, content had a positive and significant effect on employee performance , and job satisfaction had a positive and significant effect on employee performance. indirectly,
THE INFLUENCE OF WORK MOTIVATION AND TRAINING ON SALES PERFORMANCE AT PT. ORIENTAL STARS FIELD Fitri Ramadhani; Prihatin Lumbanraja; Iskandarini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 2 (2024): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i2.1545

Abstract

Medan Oriental Stars opens job vacancies for Putra/I North Sumatra working in the field of sales marketing via social media. The results show that in January there were 150 Sales people legally accepted as employees at PT. Oriental Stars Field. This month the company has a sales target of 10 cars sold. In the first month the sales level did not reach the target set by the company. In February to September the target level for car unit sales from PT. Medan Oriental Stars Chery rose several percent from the previous target and the results were very unsatisfactory for the company. This research aims to determine and analyze the influence of work motivation and training on sales performance at PT. oriental star field. The population in this research is sales of PT. Medan Oriental Stars, namely 120 respondents. If rounded up, the number of samples taken in this research is 92 samples. The sampling technique used is simple random sampling. The data analysis method uses multiple linear regression analysis. The research results show that motivation has a positive and significant effect on sales performance. Training has a positive and significant effect on sales performance. Motivation and training have a positive and significant effect on sales performance.
THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP AND PERCEIVED ORGANIZATIONAL SUPPORT ON EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT IN THE DIRECTORATE GENERAL OF TAXES OF NORTH SUMATRA I KPP PRATAMA MEDAN TIMUR Sheila Galuh Syafira Siregar; Prihatin Lumbanraja; Amlys Syahputra Silalahi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 3 (2024): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i3.1654

Abstract

The performance of the employees at the KPP Pratama Medan Timur has not reached optimal results in recent years, as can be seen in the fluctuating realization of tax revenues. In order to improve employee performance at the tax office, good transformational leadership is needed, capable of motivating employees to give their maximum abilities. Additionally, support from the institution is equally important in increasing employee engagement in their work. This research aims to determine and analyze the influence of transformational leadership and perceived organizational support on employee performance through employee engagement at the Directorate General Of Taxes Of North Sumatra I KPP Pratama Medan Timur. This research is quantitative descriptive research. The population in this study is all structural employees at the KPP Pratama Medan Timur, totaling 84 employees. The sample used is a saturated sample where all populations are taken as samples. The data analysis used is Structural Equation Modeling. The results of this study indicate that transformational leadership does not directly affect employee performance significantly, while perceived organizational support has a positive and significant direct effect on employee performance. Then, transformational leadership and perceived organizational support directly have a positive and significant effect on employee engagement, and employee engagement directly has a positive and significant effect on employee performance. Indirectly, transformational leadership and perceived organizational support have a positive and significant effect on employee performance at the KPP Pratama Medan Timur, mediated by employee engagement.
THE INFLUENCE OF COMPETENCE AND WORKLOAD ON ASN PERFORMANCE IN THE NORTH SUMATRA ENVIRONMENT AND FORESTRY SERVICE Isma Zulaiha; Yeni Absah; Prihatin Lumbanraja
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 4 (2024): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i4.1778

Abstract

The North Sumatra LHK Service has a very complex and crucial role. The North Sumatra LHK Service must monitor and maintain forest sustainability, prevent forest encroachment, and support forest and land rehabilitation activities. The performance that occurs in the North Sumatra Forestry and Environment Service is the lack of skills development programs to overcome the lack of competency that employees may have. This condition can cause a decline in performance in the long term. Then, excessive workload for employees is given responsibilities or tasks that exceed their capacity, which results in a decrease in the quality of their performance. This research aims to determine and analyze the influence of competency and workload on ASN performance in the North Sumatra Environment and Forestry Service. The population in this study is the permanent employees of the Environment and Forestry Service of North Sumatra Province, which as of August 2023 are 629 employees. The total sample was 126 employees from the Environment and Forestry Service of North Sumatra Province. The sampling method refers to the simple random sampling technique. The data collection technique in this research is using Multiple Linear Regression Analysis. The results of this research are that competency has a positive and significant effect on ASN performance. Workload has a positive and significant effect on ASN performance.
SENTIMENT ANALYSIS FOR IMPROVING THE QUALITY OF IMMIGRATION M-PASSPORT SERVICES Paula Tamba; Prihatin Lumbanraja; Nazaruddin
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 5 (2024): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i5.1989

Abstract

Sentiment analysis to improve the quality of M-Passport Immigration services. The type of research to be conducted is descriptive research. Descriptive research is research that describes or explains a particular phenomenon, condition, or object systematically, factually, and accurately. This study collects information to answer the researcher's questions by paying attention to aspects obtained from many research data, so that it can describe a condition, event, or phenomenon specifically and sequentially. Therefore, this study wants to describe specifically and obtain facts about the sentiment of M-Papsor application users through reviews on the Google Play Store platform. The data source in this study is secondary data. Secondary data is taken from user reviews of the M-Passport application on the Google Play Store starting from June 1, 2022 to June 30, 2024 using the scrapping method. Based on the labeling process with the help of Python on the Google Collaboritory platform, the distribution of review data on the M-Passport application was obtained with positive user opinions of 12.32% and negative user opinions of 87.67%. Based on sentiment analysis using the Support Vector Machine (SVM) and Naïve Bayes Classifier (NBC) algorithms, the best accuracy results were obtained through the SVM method with an accuracy of 98%, precision 97%, recall 98%, and f-measure 97% while the NBC method obtained an accuracy of 87%, precision 88%, recall 84%, and f-measure 86%. Where, from these results it can be interpreted that the Support Vector Machine (SVM) algorithm has good performance in classifying sentiment on the M-Passport application. Based on the identification of the service quality variable in the negative sentiment class, the reason users gave the most negative comments was because of the reliability factor which obtained the highest percentage of 43.5%, the responsiveness factor of 27.6% empathy of 11.2%, tangibility of 8.9% and assurance of 8.7%.
ANALYSIS OF DETERMINANT FACTORS IN IMPLEMENTING KNOWLEDGE MANAGEMENT AT PT PELINDO MULTI TERMINAL Retno Lestari; Iskandarini; Prihatin Lumbanraja
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 6 (2024): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i6.2290

Abstract

The development of the logistics world, especially in ports, requires companies to continue to innovate for easier coordination nationally. Pelindo merged and divided the companies into subholdings. PT Pelindo Multi Terminal is one of the subholdings of Pelindo that carries out loading and unloading of non-container cargo. Post-merger, the fusion of culture and technology systems used for company operations and company knowledge management has undergone many changes. This study aims to determine the effect of Organizational Culture, Personal Knowledge, Job Procedure, and Technology on Knowledge Management at PT Pelindo Multi Terminal. This type of research is associative. The population in this study were all active workers of PT Pelindo Multi Terminal with samples obtained from the purposive sampling method totaling 247 workers. The data analysis used was multiple linear regression analysis. The results of this study indicate that simultaneously organizational culture, Personal Knowledge, Job Procedure, and Technology have a positive and significant effect on the implementation of Knowledge Management at PT Pelindo Multi Terminal. Partially, organizational culture, Personal Knowledge, Job Procedure, and Technology have a positive and significant effect on the implementation of Knowledge Management at PT Pelindo Multi Terminal.
Co-Authors Abdul Rahim Matondang Achmad Delianur Nasution Adila Zega Ainun Sakinah L Tobing Ali Efendi Siburian Amlys Syahputra Silalahi Andre Masago Manik Anizar Arlina Nurbaity Lubis Astrea Wulanda Astrid Herera Magdalena Sipayung Bambang Gunawan Beby Karina F. Sembiring Beby Karina Fawzeea Sembiring Beby Kendida Hasibuan Britandy Dwika Suryabhuana Dalimunthe, Ritha F. Dewi Safariani Dwi Nurul Aisyah Elisabeth Siahaan Elva Citra Sari Endang Sulistya Rini Erjan Fikry Antari Fahmi Natigor Nasution Fani Agustriani Fitri Dwiana Friti Sinta Haryani Tri Puteri Hasman Indah Annisa Indra Aulia Isfenti Sadalia Iskandarini Isma Zulaiha Jihan Sabila Johan Manurung Kartika Dinda Udhaty Khaira Amalia Fachruddin M Fariz Al Hafiz M. Ikmal Husein Lubis Maliki Marpaung Mario Tondi Partogi Lubis Mastura Maulidina Yuliani Meilita Tryana Sembiring, Meilita Tryana Muhammad Ras Muis Muhammad Sadani Nazaruddin Nia Luthfiana Marina Nico Tri Aganta Noven Rina M.R. Sinaga Nur Aisyah Fitri Onrizal Onrizal Parapat Gultom Paula Tamba Pesta Damayanti Pindi Patana Putri Khalijah Tricahyanti Siregar Putri Latifah Anum Qori Fadla Ajmilia R. Hamdani Harahap R. Hamdani Pasaribu R. Meutia Fransiska Raden Mohamad Herdian Bhakti Ramadhani Fitri Retno Lestari Ritha Dalimunthe Ritha F. Dalimunthe Robert Sanjaya Sembiring Rudi Hartono Samuel Morales Simanjuntak Shalsabilla Shafira Sheila Galuh Syafira Siregar Sitti Raha Agoes Salim Sri Annisa Suci Chasara Nasution Sugih Arto Pujongkoro Tety Novriyanti Zebua Theresa Sisilia Situmorang Theresia Berlian Afrida Tulus Andre Leonardo Utari Tri Handayani Venna Natala Lingga Vivi Gusrini Rahmadani Vivi Gusrini Rahmadani P Vivi Gusrini Rahmadani Pohan Yeni Absah yeni absah Yohana Sarah Margareth Br Simanjuntak Yohara G.M.Tambunan Zulham Afandi Harahap