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All Journal Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat JOURNAL OF SCIENCE AND SOCIAL RESEARCH International Journal of Educational Review, Law And Social Sciences (IJERLAS) Jurnal Ekonomi International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Proceeding International Seminar of Islamic Studies International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Prosiding Konferensi Nasional PKM-CSR Indonesian Journal of Business Analytics (IJBA) International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Riwayat: Educational Journal of History and Humanities Neraca Manajemen, Akuntansi, dan Ekonomi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah International Journal of Economics and Management Sciences Global Economics: International Journal of Economic, Social and Development Sciences
Prihatin Lumbanraja
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Physics Public Health Social Sciences Other

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THE INFLUENCE OF WORK MOTIVATION AND TRAINING ON SALES PERFORMANCE AT PT. ORIENTAL STARS FIELD Fitri Ramadhani; Prihatin Lumbanraja; Iskandarini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 2 (2024): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i2.1545

Abstract

Medan Oriental Stars opens job vacancies for Putra/I North Sumatra working in the field of sales marketing via social media. The results show that in January there were 150 Sales people legally accepted as employees at PT. Oriental Stars Field. This month the company has a sales target of 10 cars sold. In the first month the sales level did not reach the target set by the company. In February to September the target level for car unit sales from PT. Medan Oriental Stars Chery rose several percent from the previous target and the results were very unsatisfactory for the company. This research aims to determine and analyze the influence of work motivation and training on sales performance at PT. oriental star field. The population in this research is sales of PT. Medan Oriental Stars, namely 120 respondents. If rounded up, the number of samples taken in this research is 92 samples. The sampling technique used is simple random sampling. The data analysis method uses multiple linear regression analysis. The research results show that motivation has a positive and significant effect on sales performance. Training has a positive and significant effect on sales performance. Motivation and training have a positive and significant effect on sales performance.
THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP AND PERCEIVED ORGANIZATIONAL SUPPORT ON EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT IN THE DIRECTORATE GENERAL OF TAXES OF NORTH SUMATRA I KPP PRATAMA MEDAN TIMUR Sheila Galuh Syafira Siregar; Prihatin Lumbanraja; Amlys Syahputra Silalahi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 3 (2024): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i3.1654

Abstract

The performance of the employees at the KPP Pratama Medan Timur has not reached optimal results in recent years, as can be seen in the fluctuating realization of tax revenues. In order to improve employee performance at the tax office, good transformational leadership is needed, capable of motivating employees to give their maximum abilities. Additionally, support from the institution is equally important in increasing employee engagement in their work. This research aims to determine and analyze the influence of transformational leadership and perceived organizational support on employee performance through employee engagement at the Directorate General Of Taxes Of North Sumatra I KPP Pratama Medan Timur. This research is quantitative descriptive research. The population in this study is all structural employees at the KPP Pratama Medan Timur, totaling 84 employees. The sample used is a saturated sample where all populations are taken as samples. The data analysis used is Structural Equation Modeling. The results of this study indicate that transformational leadership does not directly affect employee performance significantly, while perceived organizational support has a positive and significant direct effect on employee performance. Then, transformational leadership and perceived organizational support directly have a positive and significant effect on employee engagement, and employee engagement directly has a positive and significant effect on employee performance. Indirectly, transformational leadership and perceived organizational support have a positive and significant effect on employee performance at the KPP Pratama Medan Timur, mediated by employee engagement.
THE INFLUENCE OF COMPETENCE AND WORKLOAD ON ASN PERFORMANCE IN THE NORTH SUMATRA ENVIRONMENT AND FORESTRY SERVICE Isma Zulaiha; Yeni Absah; Prihatin Lumbanraja
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 4 (2024): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i4.1778

Abstract

The North Sumatra LHK Service has a very complex and crucial role. The North Sumatra LHK Service must monitor and maintain forest sustainability, prevent forest encroachment, and support forest and land rehabilitation activities. The performance that occurs in the North Sumatra Forestry and Environment Service is the lack of skills development programs to overcome the lack of competency that employees may have. This condition can cause a decline in performance in the long term. Then, excessive workload for employees is given responsibilities or tasks that exceed their capacity, which results in a decrease in the quality of their performance. This research aims to determine and analyze the influence of competency and workload on ASN performance in the North Sumatra Environment and Forestry Service. The population in this study is the permanent employees of the Environment and Forestry Service of North Sumatra Province, which as of August 2023 are 629 employees. The total sample was 126 employees from the Environment and Forestry Service of North Sumatra Province. The sampling method refers to the simple random sampling technique. The data collection technique in this research is using Multiple Linear Regression Analysis. The results of this research are that competency has a positive and significant effect on ASN performance. Workload has a positive and significant effect on ASN performance.
SENTIMENT ANALYSIS FOR IMPROVING THE QUALITY OF IMMIGRATION M-PASSPORT SERVICES Paula Tamba; Prihatin Lumbanraja; Nazaruddin
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 5 (2024): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i5.1989

Abstract

Sentiment analysis to improve the quality of M-Passport Immigration services. The type of research to be conducted is descriptive research. Descriptive research is research that describes or explains a particular phenomenon, condition, or object systematically, factually, and accurately. This study collects information to answer the researcher's questions by paying attention to aspects obtained from many research data, so that it can describe a condition, event, or phenomenon specifically and sequentially. Therefore, this study wants to describe specifically and obtain facts about the sentiment of M-Papsor application users through reviews on the Google Play Store platform. The data source in this study is secondary data. Secondary data is taken from user reviews of the M-Passport application on the Google Play Store starting from June 1, 2022 to June 30, 2024 using the scrapping method. Based on the labeling process with the help of Python on the Google Collaboritory platform, the distribution of review data on the M-Passport application was obtained with positive user opinions of 12.32% and negative user opinions of 87.67%. Based on sentiment analysis using the Support Vector Machine (SVM) and Naïve Bayes Classifier (NBC) algorithms, the best accuracy results were obtained through the SVM method with an accuracy of 98%, precision 97%, recall 98%, and f-measure 97% while the NBC method obtained an accuracy of 87%, precision 88%, recall 84%, and f-measure 86%. Where, from these results it can be interpreted that the Support Vector Machine (SVM) algorithm has good performance in classifying sentiment on the M-Passport application. Based on the identification of the service quality variable in the negative sentiment class, the reason users gave the most negative comments was because of the reliability factor which obtained the highest percentage of 43.5%, the responsiveness factor of 27.6% empathy of 11.2%, tangibility of 8.9% and assurance of 8.7%.
ANALYSIS OF DETERMINANT FACTORS IN IMPLEMENTING KNOWLEDGE MANAGEMENT AT PT PELINDO MULTI TERMINAL Retno Lestari; Iskandarini; Prihatin Lumbanraja
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 6 (2024): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i6.2290

Abstract

The development of the logistics world, especially in ports, requires companies to continue to innovate for easier coordination nationally. Pelindo merged and divided the companies into subholdings. PT Pelindo Multi Terminal is one of the subholdings of Pelindo that carries out loading and unloading of non-container cargo. Post-merger, the fusion of culture and technology systems used for company operations and company knowledge management has undergone many changes. This study aims to determine the effect of Organizational Culture, Personal Knowledge, Job Procedure, and Technology on Knowledge Management at PT Pelindo Multi Terminal. This type of research is associative. The population in this study were all active workers of PT Pelindo Multi Terminal with samples obtained from the purposive sampling method totaling 247 workers. The data analysis used was multiple linear regression analysis. The results of this study indicate that simultaneously organizational culture, Personal Knowledge, Job Procedure, and Technology have a positive and significant effect on the implementation of Knowledge Management at PT Pelindo Multi Terminal. Partially, organizational culture, Personal Knowledge, Job Procedure, and Technology have a positive and significant effect on the implementation of Knowledge Management at PT Pelindo Multi Terminal.
THE EFFECT OF WORKLOAD, COMPETENCE AND INFORMATION TECHNOLOGY ON THE PERFORMANCE OF GUGUS IMPLEMENTERS QUALITY CONTROL THROUGH JOB SATISFACTION AS A MEANS MEDIATION VARIABLES Haryani Tri Puteri Hasman; Yeni Absah; Prihatin Lumbanraja
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 6 (2024): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i6.2327

Abstract

University Sumatera Utara is a State University with Legal Entity (PTN-BH) established by the government and has the status of an autonomous public legal entity. Every university is required to have Quality Assurance in the Study Program, quality assurance in the Study Program is evaluated by the implementer of the Quality Control Group (GKM) of the Study Program. Currently, the performance of the GKM Implementer is not achieved. This study aims to determine the effect of Workload, Competence and Information Technology on the Performance of the Implementer of the Quality Control Group of the Study Program with Job Satisfaction as a mediating variable. The subjects used in this study were the Implementers of the GKM Study Program at University Sumatera Utara. The number of samples taken in this study was 130 respondents. The data obtained were from the results of distributing questionnaires via google form using purposive sampling techniques. The processing of the collected data was carried out using the SmartPLS program. Based on the results of data analysis, it can be concluded that Workload has a positive and significant effect on Job Satisfaction, Competence has a positive and significant effect on Job Satisfaction, Information Technology has a positive and significant effect on Job Satisfaction, Workload has a positive and insignificant effect on the performance of GKM Implementers, Competence has a positive and significant effect on the performance of GKM Implementers, Information Technology has a positive and insignificant effect on the performance of GKM Implementers, Job satisfaction has a positive and significant effect on the performance of GKM Implementers, workload has a positive and significant effect on the performance of GKM implementers through job satisfaction, competence has a positive and significant effect on the performance of GKM implementers through job satisfaction, information technology has a positive and significant effect on the performance of GKM implementers through job satisfaction.
EVALUATION OF POLICY TRANSFORMATION IN THE DISRUPTION ERA IN THE EFFORT TO ACHIEVE FINANCIAL MANAGEMENT PERFORMANCE TARGETS BASED ON THE JOB SATISFACTION LEVELS OF EDUCATIONAL FINANCIAL MANAGERS AT NORTH SUMATRA UNIVERSITY Erjan Fikry Antari; Prihatin Lumbanraja; R. Hamdani Harahap
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2391

Abstract

This research aims to determine the level of satisfaction and expectations of Financial Management Education Personnel regarding USU's efforts and achievements in the Era of Disruption in adjusting rules/regulations and digital transformation in financial management and in the management of financial management education personnel, as well as to determine the level of satisfaction and expectations regarding efforts and achieving USU's Financial Management Performance Targets in the Era of Disruption. This research uses mixed methods research (MMR), which integrates elements of qualitative and quantitative methods in one study. The population in this study was all financial management educational staff in 48 (forty eight) work units within USU with a total of 124 respondents. The data analysis methods used are the Customer Satisfaction Index (CSI) method, the Importance Performance Analysis (IPA) method and the Gap Analysis Method (GAP). The results obtained in this research show that the level of satisfaction of financial management education staff with the adaptation of rules/regulations and digital transformation in financial management in the era of disruption is 79.8% in the satisfied category, adaptation of financial management rules/regulations is a top priority, but there are no achievements in line with expectations. In the management of educational staff, financial management was 70.14% in the satisfied category with 5 (five) main priority indicators consisting of performance-based remuneration, implementation of a digital performance measurement system, increasing transparency and accessibility of information, use of a digital talent management system and analysis prediction data, as well as objectivity in selection, but there has been no achievement as expected. Meanwhile, the achievement of the Financial Management Performance Target was 76.82% in the satisfied category, with 2 (two) variables being the main priority, namely financial stability and increasing alternative income, but there has been no achievement as expected.
THE INFLUENCE OF WORKLOAD AND MOTIVATION ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION AT PT JASA RAHARJA NORTH SUMATRA BRANCH Dwi Haryanto; Prihatin Lumbanraja; Vivi Gusrini Rahmadani
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 2 (2025): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i2.2746

Abstract

The study examines the impact of workload and motivation on employee performance, with job satisfaction acting as a mediating variable, at PT Jasa Raharja North Sumatra Branch. A quantitative approach using path analysis was employed to assess relationships among variables. Data were collected through a structured questionnaire from employees selected via proportionate stratified random sampling. The findings indicate that workload negatively affects job satisfaction, while motivation positively influences both job satisfaction and employee performance. Additionally, job satisfaction significantly enhances performance and serves as a crucial mediator in the relationship between workload, motivation, and performance. These results highlight the importance of managing workload efficiently and fostering motivation to improve employee job satisfaction and overall performance. The study provides valuable managerial implications, suggesting that organizations should optimize workload distribution and implement motivation-enhancing strategies to maximize employee productivity. By integrating job satisfaction as a strategic factor, companies can create a more conducive work environment, ultimately leading to better performance outcomes. This research contributes to the existing body of knowledge by confirming the mediating role of job satisfaction in workplace dynamics and offering practical insights for corporate human resource management.
THE INFLUENCE OF WORKLOAD AND ADAPTATION ABILITY ON EMPLOYEE PERFORMANCE THROUGH SATISFACTION WORK AT PT. BANK OF SUMUT REGIONAL 1 MEDAN Dwi Nurul Aisyah; Prihatin Lumbanraja; Parapat Gultom
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 4 (2023): July
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i4.956

Abstract

This study aims to analyze how workload, adaptability and job satisfaction can affect employee performance. The type of research used in this research is quantitative research. The population in this study were employees of PT Bank Sumut Regional 1 Medan with samples taken in this study were 170 respondents. The data used are primary data and secondary data obtained through a list of statements and documentation studies. The data analysis technique uses structural equation modeling (SEM) with the Smart PLS version 3.0 analysis tool. The results of the research directly show that workload has a positive and significant effect on employee performance, adaptability has a positive and significant effect on employee performance, workload has a negative and insignificant effect on job satisfaction, adaptability has a positive and significant effect on job satisfaction, and job satisfaction has a positive and significant effect on employee performance. Then the test is carried out indirectly resulting that the workload has a negative and insignificant effect on employee performance through job satisfaction and adaptability has a positive and significant effect on employee performance through job satisfaction.
EMPLOYEE PERFORMANCE IMPROVEMENT STRATEGY IN EFFORTS TO IMPROVE CUSTOMER RELATIONS USING HIERARCHY PROCESS ANALYSIS AND CUSTOMER RELATIONSHIP MANAGEMENT METHODS AT PT.MASAJI KARGOSENTRA TAMA BELAWAN Muhammad Sadani; Prihatin Lumbanraja; Meilita Tryana Sembiring
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 5 (2023): September
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i5.1011

Abstract

Based on the analysis and discussion of research regarding complaint handling at PT. Masaji Kargosentra Tama, it can be concluded as follows. Employee performance appraisal at PT Masaji Kargosentra Tama is carried out using a comprehensive approach. This performance appraisal process involves various KPI parameters related to customer service. For each KPI parameter, employees are given an assessment based on a predetermined scale or scoring system. This rating scale allows management to measure the quality of employee performance in aspects relevant to their duties and responsibilities. This assessment can be carried out periodically, for example every month or every year, using available data and information. During the assessment process, the management of PT Masaji Kargosentra Tama evaluates employee performance by considering each KPI parameter separately or as a whole. This performance appraisal can involve various methods, such as direct observation, data collection, interviews, or feedback from customers and colleagues. After getting the assessment results. Based on the results of the analysis using AHP, the division that has the highest assessment score is 3.15, followed by Operations with a score of 2.84, followed by Finance with a score of 2.01. So it is found that the commercial division is the focus in service to customers. With a strong focus on customer service, companies can direct efforts and resources to improve service quality, respond effectively to customer needs, and build good relationships with customers. Priority given to customer service will help companies to increase customer satisfaction, maintain customer loyalty, and achieve competitive advantage in a highly competitive industry. The proposed strategy that can be carried out by PT Masaji Kargosentra Tama is to create a customer membership system. The goal is for customers to get special services such as offering special prices, thereby increasing customer satisfaction. And for companies to find out detailed customer information so as to increase the possibility of carrying out customer programs as the implementation of a more personal customer relationship management (CRM) strategy.
Co-Authors Abdul Rahim Matondang Achmad Delianur Nasution Ainun Sakinah L Tobing Ali Efendi Siburian Amlys Syahputra Silalahi Andre Masago Manik Annisa Ika Savira Arlina Nurbaity Lubis Astrea Wulanda Astrid Herera Magdalena Sipayung Beby Karina F. Sembiring Beby Karina Fawzeea Sembiring Beby Kendida Hasibuan Britandy Dwika Suryabhuana Dalimunthe, Ritha F. Dwi Nurul Aisyah Elva Citra Sari Endang Sulistya Rini Erjan Fikry Antari Evawany Yunita Aritonga Fahmi Natigor Nasution Fitri Dwiana Friti Sinta Haryani Tri Puteri Hasman Indah Annisa Indra Aulia Isfenti Sadalia Iskandarini Isma Zulaiha Jihan Sabila Johan Manurung Kartika Dinda Udhaty M Fariz Al Hafiz M. Ikmal Husein Lubis Maliki Marpaung Mario Tondi Partogi Lubis Maulidina Yuliani Meilita Tryana Sembiring Muhammad Ras Muis Muhammad Sadani Nazaruddin Nico Tri Aganta Noven Rina M.R. Sinaga Nur Aisyah Fitri Nurul Huda Chasanah Onrizal Onrizal Parapat Gultom Paula Tamba Pesta Damayanti Pindi Patana Putri Khalijah Tricahyanti Siregar Putri Latifah Anum Qori Fadla Ajmilia R. Hamdani Harahap R. Hamdani Pasaribu R. Meutia Fransiska Raden Mohamad Herdian Bhakti Retno Lestari Reza Syahputra Ritha Dalimunthe Ritha F. Dalimunthe Robert Sanjaya Sembiring Rudi Hartono Samuel Morales Simanjuntak Shalsabilla Shafira Sheila Galuh Syafira Siregar Sitti Raha Agoes Salim Sri Annisa Suci Chasara Nasution Sugih Arto Pujongkoro Tety Novriyanti Zebua Theresa Sisilia Situmorang Theresia Berlian Afrida Tulus Andre Leonardo Utari Tri Handayani Venna Natala Lingga Vivi Gusrini Rahmadani Vivi Gusrini Rahmadani P Vivi Gusrini Rahmadani Pohan Vivi Gusrini Ramadhani Yeni Absah yeni absah Yohana Sarah Margareth Br Simanjuntak Yohara G.M.Tambunan Yuliana Br Tarigan Zulham Afandi Harahap