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All Journal Equilibrium: Jurnal Pendidikan DERIVATIF Jurnal Ilmiah Universitas Batanghari Jambi Journal of Economic, Bussines and Accounting (COSTING) SEIKO : Journal of Management & Business JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Batam International Journal of Environmental, Sustainability, and Social Science Journal of Coastal and Ocean Sciences Bahtera Inovasi Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Journal of Management and Digital Business Annals of Human Resource Management Research Journal of Governance, Taxation, and Auditing Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam Studi Ekonomi dan Kebijakan Publik Jurnal Pengabdian Ibnu Sina Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Pendekar Nusantara Jurnal Penelitian Pendidikan Indonesia Journal of Multidisciplinary Academic Business Studies Journal of Multidisciplinary Academic and Practice Studies
Ngaliman, Ngaliman
Faculty Of Economics And Business Universitas Batam
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THE INFLUENCE OF A TRANSFORMATIONAL LEADERSHIP STYLE, EXPERIENCE, WORK SATISFACTION AND ORGANIZATIONAL COMMITMENT TO ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN PUBLIC WORKS AND SPATIAL PLANNING OF KARIMUN REGENCY Prayitno, Cahyo; Ngaliman, Ngaliman; Muliana, Heppy; Hizam, Nurul; Wayan Catra Yasa, I
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.162

Abstract

The purpose of this study was to determine the effect of Transformational Leadership Style, Experience Level, Job Satisfaction, Organizational Commitment to Organizational Citizenship Behavior at the Public Works and Spatial Planning Office of Karimun Regency. This type of research is descriptive quantitative. The sample population in this study amounted to 66 responden and the data collection technique used the technique of proportionate stratified random sampling where the technique is used if the population has members / elements that are not homogeneous and stratified proportionally. The data were collected using a questionnaire that had been tested for validity and reliability. Based on the research results, there are twelve conclusions that are relevant to the problems studied in this study.
THE EFFECT OF COMPETENCE, COMMUNICATION AND MOTIVATION ON PERFORMANCE OF BATAM UTARA TAX OFFICE’s EMPLOYEE Setiyowati, Herny; Indrayani, Indrayani; Ngaliman, Ngaliman; Ngalimun, Ngalimun
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.164

Abstract

Employees in carrying out their duties and functions are expected to provide the performance expected by the organization. The elements that affect performance include employee competence, communication and employee motivation in carrying out their duties and functions. This condition is also expected to give the same result to the Batam Utara Tax Office. To determine the effect of competence, communication, motivation on the performance of the employees of the Batam Utara Tax Office. The sample of the study amounted to 50 people, this study obtained the results Y = 7.582 + 0.036x1 + 0.414x2 + 0.293x3 +e. With an R2 value of 0.625 (62.5%). The competence variable has an insignificant positive effect on performance of 0.036, a significant level of 0.829 is greater than 0.05, the hypothesis Ho is rejected and Ha is accepted, the conclusion is the hypothesis is rejected. the hypothesis Ha is accepted and Ho is rejected, the conclusion of the hypothesis is accepted. motivation has a significant effect on work performance of 0.293 significant level 0.033 smaller than 0.05 the hypothesis Ha is accepted and Ho is rejected, the conclusion is the hypothesis is accepted. Competence, communication and motivation affect employee performance Simultaneous Test (F test) of 17.809 with a significant value of 0.000 where the value is smaller than 0.05. Hypothesis Ho is rejected and Ha is accepted.
EFFECT OF PRODUCT, QUALITY OF SERVICE, AND FACILITIES ON PATIENT SATISFACTION IN PUSKESMAS RANAI–NATUNA Paradila Putri, Inggerit; Ngaliman, Ngaliman; Satriawan, Bambang
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.165

Abstract

The purpose of this research was to analyze the Patient santifaction at the Health Center Ranai – Natuna. This research uses the variables of products, service quality, and facilities to analyze the influence of patient santifaction. The population of this research are patient at the Health Center Ranai – Natuna. While the sample taken in this research were as many as 100 people drawn from the population. The collected data used questionnaire method is to provide a list of questions or questionnaires directly to respondents. The results showed that the R Squer value was 0.818 or 81.8% of this value. It can be seen that the product, service quality and facilities have an effect on patient satisfaction by 81.8% while the remaining 18.2% is influenced by other factors that are not examined. The results of the research based on the T test for the product had a significant value of 0.161, service quality was 0.308 and facilities were 0.489 and seen from the analysis of the coefficient of determination it was stated that the product, service quality, and facilities had an effect of 81.8% on patient satisfaction at the Health Center Ranai - Natuna.
THE EFFECT OF COMPETENCE, COMMUNICATION AND MOTIVATION ON PERFORMANCE OF BATAM UTARA TAX OFFICE’s EMPLOYEE Setiyowati, Herny; Indrayani, Indrayani; Ngaliman, Ngaliman; Ngalimun, Ngalimun
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 2 (2022): March
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i2.229

Abstract

Employees in carrying out their duties and functions are expected to provide the performance expected by the organization. The elements that affect performance include employee competence, communication and employee motivation in carrying out their duties and functions. This condition is also expected to give the same result to the Batam Utara Tax Office. To determine the effect of competence, communication, motivation on the performance of the employees of the Batam Utara Tax Office. The sample of the study amounted to 50 people, this study obtained the results Y = 7.582 + 0.036x1 + 0.414x2 + 0.293x3 +e. With an R2 value of 0.625 (62.5%). The competence variable has an insignificant positive effect on performance of 0.036, a significant level of 0.829 is greater than 0.05, the hypothesis Ho is rejected and Ha is accepted, the conclusion is the hypothesis is rejected. the hypothesis Ha is accepted and Ho is rejected, the conclusion of the hypothesis is accepted. motivation has a significant effect on work performance of 0.293 significant level 0.033 smaller than 0.05 the hypothesis Ha is accepted and Ho is rejected, the conclusion is the hypothesis is accepted. Competence, communication and motivation affect employee performance Simultaneous Test (F test) of 17.809 with a significant value of 0.000 where the value is smaller than 0.05. Hypothesis Ho is rejected and Ha is accepted.
EFFECT OF PRODUCT, QUALITY OF SERVICE, AND FACILITIES ON PATIENT SATISFACTION IN PUSKESMAS RANAI - NATUNA Paradila Putri, Inggerit; Ngaliman, Ngaliman; Satriawan, Bambang
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 2 (2022): March
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i2.230

Abstract

The purpose of this research was to analyze the Patient santifaction at the Health Center Ranai – Natuna. This research uses the variables of products, service quality, and facilities to analyze the influence of patient santifaction. The population of this research are patient at the Health Center Ranai – Natuna. While the sample taken in this research were as many as 100 people drawn from the population. The collected data used questionnaire method is to provide a list of questions or questionnaires directly to respondents. The results showed that the R Squer value was 0.818 or 81.8% of this value. It can be seen that the product, service quality and facilities have an effect on patient satisfaction by 81.8% while the remaining 18.2% is influenced by other factors that are not examined. The results of the research based on the T test for the product had a significant value of 0.161, service quality was 0.308 and facilities were 0.489 and seen from the analysis of the coefficient of determination it was stated that the product, service quality, and facilities had an effect of 81.8% on patient satisfaction at the Health Center Ranai - Natuna.
The Effect of Service Quality, Management Information System and Passport Administration Rates on Public Satisfaction with Education as an Intervening Variable in the Task Area of Class II Immigration Office Tanjung Balai Karimun KHAIDIR, Khaidir; CATRAYASA, I Wayan; NGALIMAN, Ngaliman
International Journal of Environmental, Sustainability, and Social Science Vol. 5 No. 3 (2024): International Journal of Environmental, Sustainability, and Social Science (May
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v5i3.1136

Abstract

Information was found regarding complaints regarding slow operational access to online services, tariff provisions that must be paid, and not having received education about M-Paspor, Eazy and other online systems. This research using a quantitative approach concludes that service quality, passport processing fees and public education have a significant direct influence on public satisfaction. Meanwhile, the management information system has no significant direct effect on public satisfaction and service quality has no significant direct effect on public education. Then the management information system and passport processing fees have a significant direct influence on public education. Furthermore, public education is not able to intervene in the influence of service quality and management information systems on public satisfaction, but public education is able to intervene in the influence of passport processing fees on public satisfaction as a partial mediation (intervening) variable. It is recommended to the Head of the Class II Tanjung Balai Karimun Immigration Office to: optimize the implementation of education to the public regarding the service system and tariffs and strive to improve the quality of service, the effectiveness of implementing the management information system related to passport processing.
Pengaruh Kompetensi, Tarif Pelabuhan dan Kualitas Pelayanan Terhadap Loyalitas Melalui Kepuasan Pelanggan sebagai Variabel Intervening pada PT. Covanova Trans Services Batam Wirawan, Donny; Ngaliman, Ngaliman; Yasa, I Wayan Catra
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.4655

Abstract

This research was conducted at PT. Coranova Trans Service Batam aims to 1) find out how competency, port rates and service quality influence customer satisfaction; 2) find out how port tariff competency and service quality influence loyalty through customer satisfaction; 3) find out how competence indirectly influences loyalty through customer satisfaction; 4) find out how port tariffs indirectly influence loyalty through customer satisfaction; 5) find out how service quality indirectly influences loyalty through customer satisfaction. The research method used is quantitative with descriptive research using a questionnaire instrument in the form of a Likert scale. The results of this research found that partially competency, port rates, and service quality have a significant and positive influence on customer satisfaction. Partially, competency, port rates and service quality have a significant and positive influence on customer loyalty. Competence, port rates and service quality have a significant and positive influence on customer loyalty through customer satisfaction at PT. Covanova Trans Services Batam
Pengaruh Motivasi, Pengalaman Kerja dan Kompetensi terhadap Kinerja Melalui Kepuasan Kerja Pegawai Pemerintah Provinsi Kepulauan Riau Syamsul, Sari Baiti; Wibisono, Chablullah; Ngaliman, Ngaliman
Jurnal Ilmiah Universitas Batanghari Jambi Vol 25, No 1 (2025): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v25i1.4676

Abstract

The aim of this research is to analyze motivation, work experience, competence, and performance of Riau Islands Provincial Government employees. The target population in this research is the functional position of Civil Servants in Agencies in the Riau Islands Province. The sample size is adjusted to the analysis model used, namely the Structural Equation Model (SEM). The results of this research found that the job satisfaction variable can have a positive and significant influence on the variables of work motivation, work experience and competence on the performance of Riau Islands Provincial Government employees.
DETERMINASI KOMPENSASI, LINGKUNGAN KERJA, DAN KOMITMEN ORGANISASI TERHADAP KINERJA PEGAWAI NEGERI SIPIL DINAS PENDAPATAN DAERAH PROVINSI KEPULAUAN RIAU Anggraeni, Nina; Ngaliman, Ngaliman
Zona Manajerial: Program Studi Manajemen (S1) Vol 9 No 3 (2019): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (480.688 KB) | DOI: 10.37776/zm.v7i2.66

Abstract

This study describes the purpose Determination of Compensation, Work Environtment and Organizational Commitment Of Performance Employee On Province Riau Islands Department of Revenue Services. The research method used survey method, in which the respondent as many as 80 people as population and drawn sample of 91 people with a sample proportional random sampling method using Slovin formula with looseness rate of 5%. Collection of data techniques using the instrument from the questionnaire form for variable analsisis. These results indicate that compensation determination significant on performance employee, work environment determination significant on performance employee and organizational commitment variables determination significant on performance employee. While simultaneously discovered that there is significant influence between three variables of compensation, work environment and organizational commitment of performance employee 
Pengaruh Persepsi Harga, Kualitas Pelayanan, dan Promosi terhadap Minat Beli Konsumen pada Kfc Batam Mistianasari, Dita Mistianasari; Ngaliman, Ngaliman; Yanti, Sri
Zona Manajerial: Program Studi Manajemen (S1) Vol 11 No 1 (2021): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (147.769 KB)

Abstract

The purposes of this study are: (1) To determine the effect of price perception on consumer buying interest at KFC Batam. (2) To determine the effect of service quality on consumer buying interest at KFC Batam (3) To determine the effect of promotion on consumer buying interest at KFC Batam (4) To determine the effect of price perception, service quality and promotion simultaneously affect consumer buying interest at KFC Batam. The research method used in this research is a survey. This research was conducted at 10 Kentucky Fried Chicken (KFC) Fast Food Restaurants in Batam City. The ten locations taken are 10 locations with the busiest consumers in Batam City based on internal data from KFC Batam City. The sample of this study was 100 respondents who were divided into 10 KFC branches in Batam City. The results of this study indicate that (1) Partially Price Perception has a positive and significant effect on buying interest in KFC in Batam City (0.00 > 0.05). (2) Partially Quality of service has a positive and significant effect on buying interest in KFC in the City. Batam (0.011 > 0.05). (3) Partially Promotion has a positive and significant effect on buying interest in KFC in Batam City (0.000 > 0.05). (4) Simultaneously price perception, service quality, promotion simultaneously have a positive effect and significant to the buying interest of KFC in Batam City (0.000 > 0.05).
Co-Authors - Afrizal -, Rika Regita Cahyani Achmad, Andi Afriyani, Nur Afwindra, Firdaus Ahadian Zulseptriadi Ali Sarpudin Amelia Widya Saputri, Meta Amit Silitonga Ana Faizah Andi M Lutfhi Anggraeni, Nina Astarizal, Astarizal Auzar, Silvia Balqis Balqis BAMBANG SATRIAWAN Bambang Satriawan Basri Basri Benni Sumarman Brian Kawasi Catrayasa, I Wayan Chabblullah Wibisono Chablullah Wibisono Chablullah Wibisono Desi Asmanianti Desi Efna Dewi, Nolla Puspita Diana, Kurnia Edy Purnomo Eka Maria Susanti Eko Haryanto Ely Kurniawati Etty Sri Wahyuni Eva Agustina Fachrudin Fachrudin Faizah, Ana Firaldi, Yukiko Fitri Sukmawati Friadi, John Friska Sihombing, Elisabet Gana Vige Ortega Gita Indrawan, Mohammad Habibi Habibi Handayani, Ika Fitri Hariansyah, Herry Hendra Aris Herbert Manurung Hijliansyah Marbun Hizam, Nurul I Wayan Catra Yasa Ihsan, Nurdin Indrawan, Gita Indrawan, Mohamad Gita Indrawan, Muhamad Gita Indrawan, Muhammad Gita Indrayani INDRAYANI INDRAYANI Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Iqbal Ramadhan Juniastito, Raynaldi Khaidir Khaidir, Khaidir Khairil Khairil Kurniawan, Ady Lie, Lie Liharyanti, Uci Liza Rickiany Lizania Syahputri Lubis, Erni Luthfi, Andi Luthfi, Andi M. Maisuro, Maisuro Mangara Marhaban Sigalingging Maria Maria Mawarni Mawarni Mistianasari, Dita Mistianasari, Dita Mistianasari Muammar Khaddafi Muammar Khaddafi Muhammad Gita Indrawan Muliana, Heppy Muliyanto, Muliyanto Mursal Mursal Mustika, Ita Naufal, Muhammad Ade Ngalimun, Ngalimun Ningrum, Meisy Pujianti Nur Andini Rianti Paradila Putri, Inggerit PERMATASARI, Rizka Arsyntha Prayitno, Cahyo PUJI LESTARI R.A. Widyanti Diah Lestari Rachman, Abd. Rafiza, Raja Rahima, Sri Raymond Raymond Rizki Hidayat Sajiyo Sajiyo, Sajiyo Sarmini Sarmini Sarmini Satriawan, Bambang Satriawan, Bambang Sawaluddin Sawaluddin Sepyenita, Sepyenita Setiyowati, Herny Sheptya Yusnta Putri Sihombing, Anggi Hartaty Silvia Vitri Siregar, Haposan Siti Fathonah Sri Yanti Sri Yanti Sri Yanti Suharto Suharto Sujono, Imam Sulikah Sulikah Sumiyati Sumiyati Susilo Budi Hartanto Syamsul, Sari Baiti Syamsurizal - - Wahyu Wahyudin Wayan Catra Y Wayan Catra Yasa, I Wayan Catrayasa, I Wibisono, Cablullah Windayati, Diana Titik Wirawan, Donny Yanti , Sri Yantri, One Yasa, I Wayan Catra YUNUS, Andi Zairina, Syarifah Zulkifli Eko Purwanto