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All Journal Equilibrium: Jurnal Pendidikan DERIVATIF Jurnal Ilmiah Universitas Batanghari Jambi Journal of Economic, Bussines and Accounting (COSTING) SEIKO : Journal of Management & Business JRTI (Jurnal Riset Tindakan Indonesia) JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Batam International Journal of Environmental, Sustainability, and Social Science Journal of Coastal and Ocean Sciences Bahtera Inovasi Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Journal of Management and Digital Business Annals of Human Resource Management Research Journal of Governance, Taxation, and Auditing Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam Studi Ekonomi dan Kebijakan Publik Jurnal Pengabdian Ibnu Sina Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Pendekar Nusantara Jurnal Penelitian Pendidikan Indonesia Journal of Multidisciplinary Academic Business Studies Journal of Multidisciplinary Academic and Practice Studies
Ngaliman, Ngaliman
Faculty Of Economics And Business Universitas Batam
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DETERMINATION OF INFRASTRUCTURE, ATTRACTIVENESS AND SERVICE QUALITY TOWARDS TOURIST INTEREST THROUGH TOURISM PROMOTION IN KARIMUN REGENCY Ahadian Zulseptriadi; Ngaliman; Muammar Khaddafi3
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 4 (2024): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i4.1941

Abstract

The Karimun Regency Tourism Office is trying to increase tourist interest in visiting Karimun Regency, including by improving the quality of community services in the tourism sector. However, information data was found that there was a negative impact on the level of tourist visits to Karimun Regency, among other things, due to problems with inadequate infrastructure, inadequate attractiveness of tourist destinations, service quality and tourism development not being supported by increasingly intensive and widespread regional promotion. This quantitative research aims to examine the determinants related to these factors on the interest of visiting tourists. It was concluded that there was a significant positive determination of infrastructure, service quality directly on tourist interest and tourism promotion in Karimun Regency. There is a significant positive determination of facilities and service quality directly on tourist interest. There is a negative but not significant determination of tourist attraction directly on tourist interest and tourism promotion. There is a positive and significant direct determination of tourism promotion on tourists' interest in visiting Karimun Regency. There is a significant positive determination of infrastructure and service quality in moderating tourism promotion on tourist interest in visiting Karimun Regency. There is a negative but not significant determination of tourist attraction in the moderation of tourism promotion on tourist interest in visiting Karimun Regency. It is recommended, among other things, to maximize exploration of uniqueness, diversity, completeness of information, facilities, network accessibility, hygiene and security services, as well as optimizing community involvement in developing tourist destinations in Karimun Regency. Optimizing tourism promotion through digital advertising, print, events, community participation and offering convenience policies.
EFFECT OF SUPERVISION AND QUALITY OF SERVICE ON EMPLOYEE WORK PRODUCTIVITY AT THE HARBORMASTER AND PORT AUTHORITY OFFICE CLASS III KIJANG Rachman, Abd.; Paradila Putri, Inggerit; Indrayani, Indrayani; Ngaliman, Ngaliman
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.143

Abstract

This study is intended to analyze the work productivity of employees at the Harbormaster and Port Authority Office Class III Kijang. By using the variables of supervision and service quality to analyze the effect on the employee's work productivity. The population in this study were employees at the Harbormaster and Port Authority Office Class III Kijang. The samples taken in this study were 30 respondents. Data collection was used by the questionnaire method, namely by providing a list of questions to the respondents. The results of this study indicate that supervision and service quality affect the work productivity of employees at the Harbormaster and Port Authority Office Class III Kijang where the R value is 0,683(68.3%). While the R-square coefficient = 0.467 so that the coefficient of determination (R2) = 46.7% can be calculated. For the partial test (t test) it was found that the supervision was accepted, with a significant value of 0.035 < 0.05, the quality of service was accepted, so that a significant value of 0.000 < 0.05 was obtained. While the simultaneous test is obtained Fcount > Ftable or 11.807 > 3.34 and Fsig level 0.000 < 0.05 then Ha accepted.
DETERMINATION OF COMPETENCE, INDIVIDUAL CARACTERISTICS, EDUCATION AND TRAINING ON SATISFACTION WORKING THROUGH THE PERFORMANCE OF EMPLOYEES IN HR DEVELOPMENT AGENCY KARIMUN DISTRICT Kurniawan, Ady; Indrayani, Indrayani; Khaddafi, Muammar; Ngaliman, Ngaliman
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.144

Abstract

Competency-based HR management is a must, as a paradigm of the approach that is considered the most urgent to emphasize that the human element is the main element of organizational success. However, organizations to be able to provide quality state civil servants in order to support the achievement of the goals and objectives of the organization with high performance standards need to continuously improve the mtu and quality of its human resources. In addition, the competencies possessed by each employee individually can support the implementation of the organization's vision and mission through the strategic performance of government organizations. In this research, the title under study is: Competence Determination, Individual Characteristics, Education and Training on Job Satisfaction through Employee Performance at the Karimun District Human Resources Development Agency.
THE INFLUENCE OF A TRANSFORMATIONAL LEADERSHIP STYLE, EXPERIENCE, WORK SATISFACTION AND ORGANIZATIONAL COMMITMENT TO ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN PUBLIC WORKS AND SPATIAL PLANNING OF KARIMUN REGENCY Prayitno, Cahyo; Ngaliman, Ngaliman; Muliana, Heppy; Hizam, Nurul; Wayan Catra Yasa, I
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.162

Abstract

The purpose of this study was to determine the effect of Transformational Leadership Style, Experience Level, Job Satisfaction, Organizational Commitment to Organizational Citizenship Behavior at the Public Works and Spatial Planning Office of Karimun Regency. This type of research is descriptive quantitative. The sample population in this study amounted to 66 responden and the data collection technique used the technique of proportionate stratified random sampling where the technique is used if the population has members / elements that are not homogeneous and stratified proportionally. The data were collected using a questionnaire that had been tested for validity and reliability. Based on the research results, there are twelve conclusions that are relevant to the problems studied in this study.
THE EFFECT OF COMPETENCE, COMMUNICATION AND MOTIVATION ON PERFORMANCE OF BATAM UTARA TAX OFFICE’s EMPLOYEE Setiyowati, Herny; Indrayani, Indrayani; Ngaliman, Ngaliman; Ngalimun, Ngalimun
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.164

Abstract

Employees in carrying out their duties and functions are expected to provide the performance expected by the organization. The elements that affect performance include employee competence, communication and employee motivation in carrying out their duties and functions. This condition is also expected to give the same result to the Batam Utara Tax Office. To determine the effect of competence, communication, motivation on the performance of the employees of the Batam Utara Tax Office. The sample of the study amounted to 50 people, this study obtained the results Y = 7.582 + 0.036x1 + 0.414x2 + 0.293x3 +e. With an R2 value of 0.625 (62.5%). The competence variable has an insignificant positive effect on performance of 0.036, a significant level of 0.829 is greater than 0.05, the hypothesis Ho is rejected and Ha is accepted, the conclusion is the hypothesis is rejected. the hypothesis Ha is accepted and Ho is rejected, the conclusion of the hypothesis is accepted. motivation has a significant effect on work performance of 0.293 significant level 0.033 smaller than 0.05 the hypothesis Ha is accepted and Ho is rejected, the conclusion is the hypothesis is accepted. Competence, communication and motivation affect employee performance Simultaneous Test (F test) of 17.809 with a significant value of 0.000 where the value is smaller than 0.05. Hypothesis Ho is rejected and Ha is accepted.
EFFECT OF PRODUCT, QUALITY OF SERVICE, AND FACILITIES ON PATIENT SATISFACTION IN PUSKESMAS RANAI–NATUNA Paradila Putri, Inggerit; Ngaliman, Ngaliman; Satriawan, Bambang
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.165

Abstract

The purpose of this research was to analyze the Patient santifaction at the Health Center Ranai – Natuna. This research uses the variables of products, service quality, and facilities to analyze the influence of patient santifaction. The population of this research are patient at the Health Center Ranai – Natuna. While the sample taken in this research were as many as 100 people drawn from the population. The collected data used questionnaire method is to provide a list of questions or questionnaires directly to respondents. The results showed that the R Squer value was 0.818 or 81.8% of this value. It can be seen that the product, service quality and facilities have an effect on patient satisfaction by 81.8% while the remaining 18.2% is influenced by other factors that are not examined. The results of the research based on the T test for the product had a significant value of 0.161, service quality was 0.308 and facilities were 0.489 and seen from the analysis of the coefficient of determination it was stated that the product, service quality, and facilities had an effect of 81.8% on patient satisfaction at the Health Center Ranai - Natuna.
THE EFFECT OF COMPETENCE, COMMUNICATION AND MOTIVATION ON PERFORMANCE OF BATAM UTARA TAX OFFICE’s EMPLOYEE Setiyowati, Herny; Indrayani, Indrayani; Ngaliman, Ngaliman; Ngalimun, Ngalimun
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 2 (2022): March
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i2.229

Abstract

Employees in carrying out their duties and functions are expected to provide the performance expected by the organization. The elements that affect performance include employee competence, communication and employee motivation in carrying out their duties and functions. This condition is also expected to give the same result to the Batam Utara Tax Office. To determine the effect of competence, communication, motivation on the performance of the employees of the Batam Utara Tax Office. The sample of the study amounted to 50 people, this study obtained the results Y = 7.582 + 0.036x1 + 0.414x2 + 0.293x3 +e. With an R2 value of 0.625 (62.5%). The competence variable has an insignificant positive effect on performance of 0.036, a significant level of 0.829 is greater than 0.05, the hypothesis Ho is rejected and Ha is accepted, the conclusion is the hypothesis is rejected. the hypothesis Ha is accepted and Ho is rejected, the conclusion of the hypothesis is accepted. motivation has a significant effect on work performance of 0.293 significant level 0.033 smaller than 0.05 the hypothesis Ha is accepted and Ho is rejected, the conclusion is the hypothesis is accepted. Competence, communication and motivation affect employee performance Simultaneous Test (F test) of 17.809 with a significant value of 0.000 where the value is smaller than 0.05. Hypothesis Ho is rejected and Ha is accepted.
EFFECT OF PRODUCT, QUALITY OF SERVICE, AND FACILITIES ON PATIENT SATISFACTION IN PUSKESMAS RANAI - NATUNA Paradila Putri, Inggerit; Ngaliman, Ngaliman; Satriawan, Bambang
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 2 (2022): March
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i2.230

Abstract

The purpose of this research was to analyze the Patient santifaction at the Health Center Ranai – Natuna. This research uses the variables of products, service quality, and facilities to analyze the influence of patient santifaction. The population of this research are patient at the Health Center Ranai – Natuna. While the sample taken in this research were as many as 100 people drawn from the population. The collected data used questionnaire method is to provide a list of questions or questionnaires directly to respondents. The results showed that the R Squer value was 0.818 or 81.8% of this value. It can be seen that the product, service quality and facilities have an effect on patient satisfaction by 81.8% while the remaining 18.2% is influenced by other factors that are not examined. The results of the research based on the T test for the product had a significant value of 0.161, service quality was 0.308 and facilities were 0.489 and seen from the analysis of the coefficient of determination it was stated that the product, service quality, and facilities had an effect of 81.8% on patient satisfaction at the Health Center Ranai - Natuna.
The Effect of Service Quality, Management Information System and Passport Administration Rates on Public Satisfaction with Education as an Intervening Variable in the Task Area of Class II Immigration Office Tanjung Balai Karimun KHAIDIR, Khaidir; CATRAYASA, I Wayan; NGALIMAN, Ngaliman
International Journal of Environmental, Sustainability, and Social Science Vol. 5 No. 3 (2024): International Journal of Environmental, Sustainability, and Social Science (May
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v5i3.1136

Abstract

Information was found regarding complaints regarding slow operational access to online services, tariff provisions that must be paid, and not having received education about M-Paspor, Eazy and other online systems. This research using a quantitative approach concludes that service quality, passport processing fees and public education have a significant direct influence on public satisfaction. Meanwhile, the management information system has no significant direct effect on public satisfaction and service quality has no significant direct effect on public education. Then the management information system and passport processing fees have a significant direct influence on public education. Furthermore, public education is not able to intervene in the influence of service quality and management information systems on public satisfaction, but public education is able to intervene in the influence of passport processing fees on public satisfaction as a partial mediation (intervening) variable. It is recommended to the Head of the Class II Tanjung Balai Karimun Immigration Office to: optimize the implementation of education to the public regarding the service system and tariffs and strive to improve the quality of service, the effectiveness of implementing the management information system related to passport processing.
Pengaruh Kompetensi, Tarif Pelabuhan dan Kualitas Pelayanan Terhadap Loyalitas Melalui Kepuasan Pelanggan sebagai Variabel Intervening pada PT. Covanova Trans Services Batam Wirawan, Donny; Ngaliman, Ngaliman; Yasa, I Wayan Catra
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.4655

Abstract

This research was conducted at PT. Coranova Trans Service Batam aims to 1) find out how competency, port rates and service quality influence customer satisfaction; 2) find out how port tariff competency and service quality influence loyalty through customer satisfaction; 3) find out how competence indirectly influences loyalty through customer satisfaction; 4) find out how port tariffs indirectly influence loyalty through customer satisfaction; 5) find out how service quality indirectly influences loyalty through customer satisfaction. The research method used is quantitative with descriptive research using a questionnaire instrument in the form of a Likert scale. The results of this research found that partially competency, port rates, and service quality have a significant and positive influence on customer satisfaction. Partially, competency, port rates and service quality have a significant and positive influence on customer loyalty. Competence, port rates and service quality have a significant and positive influence on customer loyalty through customer satisfaction at PT. Covanova Trans Services Batam
Co-Authors - Afrizal -, Rika Regita Cahyani Achmad, Andi Afriyani, Nur Afwindra, Firdaus Ahadian Zulseptriadi Ali Sarpudin Amelia Widya Saputri, Meta Amit Silitonga Ana Faizah Andi M Lutfhi Anggraeni, Nina Astarizal, Astarizal Auzar, Silvia Balqis Balqis BAMBANG SATRIAWAN Basri Basri Brian Kawasi Catrayasa, I Wayan Chabblullah Wibisono Chablullah Wibisono Desi Asmanianti Desi Efna Dewi, Nolla Puspita Diana, Kurnia Edy Purnomo Eka Maria Susanti Eko Haryanto Eko Purwanto, Zulkifli Ely Kurniawati Etty Sri Wahyuni Eva Agustina Fachrudin Fachrudin Faizah, Ana Firaldi, Yukiko Fitri Sukmawati Friadi, John Friska Sihombing, Elisabet Gana Vige Ortega Gita Indrawan, Mohammad Habibi Habibi Handayani, Ika Fitri Hariansyah, Herry Hendra Aris Herbert Manurung Hijliansyah Marbun Hizam, Nurul I Wayan Catra Yasa Ihsan, Nurdin Indrawan, Gita Indrawan, Mohamad Gita Indrawan, Muhamad Gita Indrawan, Muhammad Gita Indrayani INDRAYANI INDRAYANI Iqbal Ramadhan Juniastito, Raynaldi Khaidir Khaidir, Khaidir Khairil Khairil Kurniawan, Ady Lie, Lie Liharyanti, Uci Liza Rickiany Lizania Syahputri Lubis, Erni Luthfi, Andi Luthfi, Andi M. Maisuro, Maisuro Mangara Marhaban Sigalingging Maria Maria Mawarni Mawarni Mistianasari, Dita Mistianasari, Dita Mistianasari Mohamad Gita Indrawan Muammar Khaddafi Muhammad Gita Indrawan Muliana, Heppy Muliyanto, Muliyanto Mursal Mursal Mustika, Ita Naufal, Muhammad Ade Ngalimun, Ngalimun Ningrum, Meisy Pujianti Nur Andini Rianti Paradila Putri, Inggerit PERMATASARI, Rizka Arsyntha Prayitno, Cahyo PUJI LESTARI R.A. Widyanti Diah Lestari Rachman, Abd. Rafiza, Raja Rahima, Sri Raymond Raymond Rizki Hidayat Sajiyo Sajiyo, Sajiyo Sarmini Sarmini Sarmini Satriawan, Bambang Satriawan, Bambang Sawaluddin Sawaluddin, Sawaluddin Sepyenita, Sepyenita Setiyowati, Herny Sihombing, Anggi Hartaty Silvia Vitri Siregar, Haposan Siti Fathonah Sri Yanti Sri Yanti Sri Yanti Suharto Suharto Sujono, Imam Sulikah Sulikah Sumarman, Benni SUMIYATI SUMIYATI Susilo Budi Hartanto Syamsul, Sari Baiti Syamsurizal - - Wahyu Wahyudin Wayan Catra Y Wayan Catra Yasa, I Wayan Catrayasa, I Wibisono, Cablullah Windayati, Diana Titik Wirawan, Donny Yanti , Sri Yantri, One Yasa, I Wayan Catra YUNUS, Andi Yusnta Putri, Sheptya Zairina, Syarifah