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All Journal Buletin Studi Ekonomi IJEBD (International Journal Of Entrepreneurship And Business Development) Jurnal Inovasi Pendidikan Ekonomi Wiga : Jurnal Penelitian Ilmu Ekonomi J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) E-JRM Jurnal Pengabdian Pada Masyarakat KOPEMAS
Afi Rachmat Slamet
Universitas Islam Malang
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PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP KEPUASAN KONSUMEN (Studi kasus pada Konsumen Rumah Makan Ayam Nelongso Malang) Sri Utami; Muhammad Hufron; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 06 No. 4 Agustus2017
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACKThe purposes of this study are to find out and analyze of three independent variable Customer Relationship Management (CRM)  : (1) Commitment, (2) Communication, (3) Quality of Service on through Customer Satisfaction. This study used descriptive quantitative research. The population of this study are the customers of restaurant Ayam Nelongso Malang by the sampling of female customers who had purchased and customers who had loyal customers eat food. The accidental sampling used convenience sampling with the amount of respondent are 92. This study used multiple linear regression analysis. The result of this study are as follows : Commitment has an effect and significantly influence on the Customer Satisfaction  with  3,700 and significant value is 0,00 (2) Communication has an effect and significantly on the Customer Satisfaction with  4,798 and significant value is 0,00 (3) Quality of service has an effect and significantly influence on the Customer Satisfaction with  and significant value is 0,00 (4) Commitmen, Communication, Quality of service and significantly influence on the Customer Satisfaction  33,249 and significant value is 0,00. Keywords : Customer Relationship Management (CRM), Commitment, Communication, Quality of Service To Customer Satisfaction
Pengaruh Online Customer Review, Celebrity Endorser, Dan Brand Image Terhadap Keputusan Pembelian Skincare Ms Glow (Studi Kasus Pada Pelanggan Ms Glow Aesthetic Clinic Malang) Hilda Maulidia Rahma; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 11 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThis research was conducted to determine the effect of Online Customer Review, CelebrityEndorser, and Brand Image on the Purchase Decision of products skincare Ms Glow to Ms GlowAesthetic Clinic Malang Customers. This research uses explanatory research and quantitativeapproaches. The population and sample of this study are 90 customers of Ms Glow AestheticClinic Malang. In this study informasi collection techniques used in the form of questionnairesand interviews. To solve the problem in this study, using the validity test, reliability test,normality test, multicolinearity test, heteroscedasticity test, multiple linear regression analysistest, F test, t test, and the coefficient of determination test. Research using multiple linearregression analysis with the help of SPSS 25. The results of this study are that the OnlineCustomer Review, Celebrity Endorser, and Brand Image variables influence PurchasingDecisions simultaneously, partially the variabels Online Customer Review affect the PurchaseDecision while the Celebrity Endorser and Brand Image partially does not affect the PurchaseDecision of products skincare Ms Glow to customers of Ms Glow Aesthetic Clinic Malang.Keywords: Online Customer Review, Celebrity Endorser, Brand Image and Purchase Decision
PENGARUH KOMPENSASI, GAYA KEPEMIMPINAN, DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PADA KOPERASI UNIT DESA PAKIS KABUPATEN MALANG Dharma Yudha; Abdul Qodir Djaelani; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol 08. No 10 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThis study aims to examine and analyze the influence of leadership style, leadership style and work motivation on cooperative Pakis village units both partially and jointly. Population and sample are all administrators totaling 42 people. Data collection through questionnaires and interviews. Data analysis in this study using SPSS version 17. The sampling technique using questionnaire deployment methods and data testing techniques used in this study include validity test, reliability test, normality test, classic assumption, multiple linear regression analysis, and testing the research hypothesis .The results of the analysis show that partially compensation has a significant effect on employee performance, while leadership style and work motivation do not affect the performance of employees of the fern village unit cooperative. Together, it shows that compensation, leadership style and work motivation have a significant effect on employee performance Leadership in the fern village unit cooperative.Keywords: Compensation, Leadership Style and Work Motivation on Employee Performance
Pengaruh Jenis Produk, Ukuran Produk, Kemasan Produk Terhadap Tingkat Kejenuhan Konsumen Produk Mie Instan Indomie Siti Rodiah; Nur Hajati; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 06 No.2 Agustus 2017
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract               This research aims to: a) To know and analyze partially product type (X1), product size (X2), product packaging (X3) to consumer saturation level (Y) on Indomie instant noodle product. B) to know and analyze simultaneously product type (X1), product size (X2), product packaging (X3) to consumer saturation level on Indomie instant noodle product. This research is an explanatory research with quantitative approach. The source of this research data is the spread of questionnaires (Questionnaire) to the consumer indomie in students of the Faculty of Economics, Islamic University of Malang. The data used are primary and secondary data. This analyst is done by using SPSS program. The results of this study indicate that product type (X1), product size (X2), product packaging (X3) have an effect on consumer saturation level (Y).                Keywords: Product type, Product Size, product packaging and consumer saturation level.
PENGARUH BUDAYA, SOSIAL, PRIBADI DAN PSIKOLOGIS TERHADAP KEPUTUSAN PEMBELIAN MIE INSTAN MEREK “MIE SEDAAP Fathawati Fathawati; Muhammad Hufron; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 06 No. 3 Agustus 2017
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT Target of this research is to know influence cultural, social, psychological and personal by parsial to purchasing of noodles product of instan Noodles Mie Sedaap brand at student of university of Islamic Malang. To know influence cultural, social, psychological and personal by simultan to purchasing of noodles product of instan Noodles Mie Sedaap brand at student of university of Islamic Malang.Type this research is explanatory research. This research done at student Faculty Of Economics University of Islamic Malang school year 2013-2016 which consuming noodles of Sedaap amount to 1777 student while research sampel amount to 95 student with sampling technique of purposive sampling. Result of research indicate that variable cultural, social, personal, psychological have an effect by simultan to decision of purchasing of noodles instan Mie Sedaap brand. Variable cultural, social, personal, psychological by parsial have an effect to decision of purchasing of noodles instan Mie Sedaap brand.  Keyword : Cultural, Social, Personal, Psychological and Decision of Purchasing
PENGARUH SOFT SKILL DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN HOTEL PELANGI MALANG Euis Emiliasari; Agus Widarko; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen Jurnal Ilmiah Riset Manajemen (EJRM) Vol 6. No. 1 Juni 2017
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims 1) To determine the effect of soft skill and work motivation simultaneously on employee performance, 2) To know the effect of variable soft skill and work motivation partially to employee performance. The population in this study is the total employee Hotel Pelangi Malang, amounting to 80 employees. The analysis used is multiple linear regression analysis. Based on statistical test F showed that both variables have an effect because it has a significance value less than 5% real level. Result of t test show significant influence from both variable to employee performance Pelangi Hotel Malang, both have t value> of t table. R square results obtained results of 0.701 means there is a strong relationship between soft skills and work motivation on employee performance Pelangi Hotel Malang. R square of 0.701 which means that soft skill and work motivation in explaining the fluctuation of employee performance variable is 70,1%, while the rest of 29,9% influenced by other factors besides soft skill and work motivation Keywords: Soft Skill, Work Motivation, Employee Performance
PENGARUH MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN DIBAGIAN PRODUKSI (Studi Kasus pada PT. Gatra Mapan Ngijo Karangploso) Ida Ismawati; Abdul Qodir Djaelani; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 06 No. 3 Agustus 2017
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThe purpose of this study is to determine the effect of motivation and work discipline on employee performance. Methods of data analysis in this study using quantitative methods with data processing techniques using multiple regression analysis. Data were collected through questionnaires. Questionnaires distributed to employees of production at PT. GatraMapanNgijokarangploso. Measurements are made with Likert scaled one to five. The results showed no significant effect between motivation on employee performance and also found a significant influence between work discipline on employee performance. Keywords: Motivation, Work Discipline, Employee Performance
PENGARUH KUALITAS LAYANAN INTI DAN KUALITAS LAYANAN PERIPHERAL TERHADAP KEPUASAN NASABAH (Studi Kasus Pada Bank BRI Kantor Kas Unisma) Olivia Jeymima; M Hufron; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 7 No. 14 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT This research was conducted at Bank BRI Office of Cash Unisma, Malang. This study aims to analyze the effect of core service quality and service quality peripherals to customer satisfaction simultaneously and partially. Independent variables from this research are core service quality and peripheral service quality, and customer satisfaction variable as dependent variable. The sample used is 98 respondents. Data collection method used is questionnaire. The analysis used is Analysis multiple linear by using IBM SPSS Statistic 20. The results showed that the quality of core service and of peripheral service quality simultaneously affect the customer satisfaction of Bank BRI Unisma Cash Office, core service quality and peripheral service quality significantly influence partially to customer satisfaction of Bank BRI Office of Cash UnismaKeyword : Core Service Quality, Peripheral Service Quality, Customer Satisfaction
PENGARUH LABA, ARUS KAS DAN ROA DALAM MEMEPREDIKSI LABA YANG AKAN DATANG (Studi Empiris pada Perusahaan Industri Barang Konsumsi Yang Go Public di BEI Periode 2014 – 2015) Lailatus Sofiah; Ronny Malavia Mardani; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen Jurnal Ilmiah Riset Manajemen (E-JRM) Vol. 6 No. 01 April 2017
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRAKSI Tujuan penelitian ini untuk mengetahui dan menganalisis pengaruh Labat-1, Arus Kas, dan ROA dalam memprediksi Laba yang akan datang. Penelitian ini menganalisis pengaruh predictor Laba (Labat-1), arus kas dan ROA terhadap laba yang akan datang (Labat). Metode analisis data yang digunakan dalam penelitian ini yaitu Analisis Regresi Linier Berganda. Berdasarkan hasil penelitian ini bahwa Labat-1 berpengaruh positif dan signifikan terhadap Labat, hal ini dibuktikan dari nilai koefisien variabel sebesar 0,837 dan nilai signifikan sebesar 0,001. Arus Kas berpengaruh negative dansignifikan terhadap Labat, hal ini dibuktikan dari nilai koefisien variabel sebesar -0,312 dan nilai signifikan sebesar 0,029. ROA berpengaruh positif dan tidak signifikan terhadap Labat, hal ini dibuktikan dari nilai koefisien variabel sebesar 0,767 dan nilai signifikan sebesar 0,111.Serta nilai signifikan Fuji 0,000 < 0,05, dimana H04 diterima, yang artinya terdapat beberapa variable bebas yang memiliki kemampuan untuk menjelaskan variable terikat ( Laba yang akan datang).Kata Kunci :Labat-1, Arus Kas, ROA dan Laba Yang Akan Datang
Determinan Pengungkapan Enterprise Risk Management Terhadap Perusahaan Perbankan di Indonesia Abdul Rohman Wahit Arief; Muhammad Mansur; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol.09 No. 05. Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThis study aims to obtain empirical evidence of the influence of company size, leverage, ownership concentration, auditor reputation, and chief risk officer on disclosure of Enterprise Risk Management. The population in this study is banking companies listed on the Indonesia Stock Exchange in 2016-2018. The sampling technique is done by using purposive sampling method which produces 37 samples in 2016-2018. The data used are secondary data taken through documentation techniques which consist of annual reports of banking companies in 2016-2018. Data analysis method in this research is multiple linear regression analysis. This study proves that company size, leverage, ownership concentration, auditor reputation, and chief risk officer simultaneously have a positive effect on disclosure of Enterprise Risk Management. Partial testing shows that company size and leverage have no significant effect on disclosure of Enterprise Risk Management. The concentration of ownership, auditor's reputation, and chief risk officer significantly influences the disclosure of Enterprise Risk Management. Keywords: company size, leverage, ownership concentration, auditor reputation, and chief risk officer.
Co-Authors Abdul Kodir Djaelani Abdul Rohman Wahit Arief Abdullah Aslim Abdurahman Abdurrahman Abidulloh, Moch. Zidan Achmad Agus Priyono Adela, Diva Agung Sudjatmoko Ahmad Fawaidur Rohman Ahmad Zied Almathori Zohri Ainul Yaqin Al Fani, Fahmiatus Silmiyah Amalia, Putri Hafida Amelia Fitri Diani Andhika Putra Pratama Anggi Mita Wijaya Anggraini, Diah Ayu Anisah Fauziyah An’am, Ahmad Khafidul Ardiana, Miranda Venska Arini Fitria Mustapita Arsyianto, Muhammad Tody Arvian, Muhammad Firman Vinsya Arya Wega Nanda Asmar Makruf Atik Nisaul Kamilah A’izzatul A’yun Bambang Setyawan Barotut Taqiyah Basalamah, Muhammad Ridwan Berlianto, Wildan Pramestia Nur Budi Santoso Cindy Kharisma Danang Adi Saputro Daniel Happy Putra Dasri Mauliddinar Pertiwi Delvia Safitri DEWI FITRIANI Dharma Yudha Dian Amalia Dimas Ariyanto Putra Eka Farida Eli Umitasari Eris Dianawati Euis Emiliasari Fahrurrozi Rahman Fahrurrozi Rahman Fathawati Fathawati Fauziyah Irfan Fendi Cahyo Setiawan Feni Haryati Susilaningsih Fina Athiyatur Rohmaniyah Fitria Putri Susanti Freitas, Nizia Felismina Araujo Hadi Sunaryo Hadiyasin, Prastyo Nova Halimah Halimah Hanik Uswatul Munawaroh Harini, Restu Widya Hasanah, Hilda Hidayatul Hilda Maulidia Rahma Ida Ismawati Iin Agustina Illiatus Soleha Indira Tiara Dewi Lestari N. M Indriani, Iin Ivar Nabilatul Akbar Jeni Susyanti Khairul Imamul Khalikussabir, Khalikussabir Kurnia Rahmawati Lailatus Sofiah Laksono Trisnantoro Lutfi Aji Nursyah Alam Lyla Anattasya Saputri M Hufron M. Agus Salim M. Agus Salim Al Fathoni Maharani, Sonia Mahardani, Ahmad Subhan Mahfudi Mahfudi MARIA BINTANG Millaningtyas, Restu Moh Zhamrudz Moh. Hefni Munawar Moh. Syifa Mohammad Hufron Mohammad Rizal Muflih Abdur Rohman Muhamad Ikhsomudin Muhammad Agus Salim MUHAMMAD AGUS SALIM Muhammad Fadllun Niam Muhammad Farhan Muhammad Hufron Muhammad Ishomuddin MUHAMMAD MANSUR Muhammad Mansur Muhammad Mansur Muhammad Mizan Sa&#039;roni Muhammad Muiz Muhammad Tyas Fariskal Ardiannyash Muksyfatul Maulidiyah Murziq Zayyiq Sarroz N. Rachma Nadhif, Ahnaf Kafi Aufa Nadira Apriati Ningsih Novarisya Putri Ramadhani Nur Hajati Nur Hamimah Nur Hidayati Nur Hidayati Nurhasan Aripin NURUL HIDAYAH Olivia Jeymima Pardiman Pardiman Permata Irmin Seriyarini Rachma, N Ramadhan, Tri Sugiarti Ramadhani, Indah Nur Ramalda, Nauval Ratna Tri Hardaningtyas Restu Millaningtyas Restu Millaningtyas Reza Alvinova Amalia Dewi Rifqi Rahmat Raharjo Rizalatul Isa Rochmatul Rochmatul Rofikoh, Salsyah Nadya Fortunada Rois Arifin Rois Arifin Ronny Malavia Mardani Salsa Nadia Fortunada Rofiqoh Salsabil Maulidia Luthfia Sari, Anis Widia Sari, Juwita Permata Septiani, Ananda Natasya Siti Asiyah Siti Asiyah Siti Asiyah siti rodiah SRI UTAMI Suhriyanto Suhriyanto Sulton Sholehuddin, Sulton Supriyanto Supriyanto Surya Dio Alby Wicaksono Tamaulina Br Sembiring Tengku Riza Zarzani N Ummi Mardhotus Sholihah Wahyu Dwi Agustin Widarko, Agus Wilda Rahmadhani Santosa Wildan Arif Annafi Yara Azzahra Naomira Yoherga, Galang Yulhendri Yulhendri Yuliadi, Rahmad Agung Yuryska Tomi Sumaryo Yusuf Andriansyah Yusuf, Haris Muhamad Zeinorrida, Zeinorrida Zuhdi, Afifuddin