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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Gemawisata: Jurnal Ilmiah Pariwisata EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Manajemen STIE Muhammadiyah Palopo JMM (Jurnal Masyarakat Mandiri) Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Mantik Bisman (Bisnis dan Manajemen): The Journal of Business and Management Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Indonesian Journal of Economics and Management Journal of Innovation Research and Knowledge Jurnal Pengabdian Masyarakat Waradin Jurnal Visi Manajemen (JVM) Gema Wisata Safari : Jurnal Pengabdian Masyarakat Indonesia Literacy : International Scientific Journals of Social, Education, Humanities Media Bina Ilmiah Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Masyarakat Bangsa Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Jurnal Pengabdian Masyarakat Seminar Nasional Teknologi dan Multidisiplin Ilmu An International Journal Tourism and Community Review International Conference on Digital Advanced Tourism, Management, and Technology JIMEK Proceeding of The International Conference on Management, Entrepreneurship, and Business Brilliant International Journal of Management and Tourism Jurnal Pengabdian Kepada Masyarakat Indonesia
Yuliamir, Henry
STIEPARI Semarang
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Peran Karyawan Multinasional dalam Meningkatkan Kualitas Pelayanan di Breezbay Hotel Anggraini, Dwi; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.3005

Abstract

This article aims to describe and analyze the role of multinational employees in improving service quality at Breezbay Hotel. The issue is focused on how the contributions of multinational employees are implemented in service practices, the dynamics of cross-cultural interactions in the workplace, and their implications for guest experience. To address this issue, the study draws on theories of service quality, workforce diversity, and cross-cultural human resource management. Data were collected through in-depth interviews, non-participant observation, and documentation involving management, supervisors, local employees, multinational employees, and hotel guests, and were analyzed qualitatively using a case study approach. The findings indicate that multinational employees play an important role in enhancing service quality, particularly in terms of cross-cultural communication, empathy, and service assurance, especially when serving international guests. Although challenges such as differences in communication styles and potential miscommunication were identified, effective leadership, the implementation of standard operating procedures, and open internal communication were found to minimize these obstacles. This study concludes that multinational workforce diversity is a strategic asset that, when managed adaptively and inclusively, can improve service quality, enrich guest experience, and strengthen hotel competitiveness in the global hospitality industry.
Hubungan Pengetahuan Karier, Pengalaman Magang, dan Sikap dengan Minat Karier Perhotelan Agustin, Silvi Dwi; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2976

Abstract

This study examines the relationship between career knowledge, internship experience, and attitudes toward the hotel profession with students’ interest in pursuing a career in the hospitality industry using a quantitative correlational approach. The problem focuses on the low interest of some vocational high school students majoring in Hospitality to continue their careers in this sector despite having received education and internship experience. Data were collected through questionnaires distributed to 127 students of SMK N 1 Karimunjawa who had participated in an internship program, and were then analyzed using correlation tests and multiple linear regression with SPSS. The results indicate that all three variables have a positive and significant effect on students’ career interest, with internship experience being the most dominant factor. This study emphasizes the importance of strengthening career knowledge, implementing quality internship programs, and fostering professional attitudes to enhance students’ interest in pursuing a career in the hospitality field. The scientific contribution of this article lies in providing empirical evidence on the determinants of career interest among students in vocational hospitality education.
Pengaruh Kompetensi dan Motivasi terhadap Kinerja Pegawai pada Dinas Kesehatan Kabupaten Demak Ernawati, Ernawati; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2972

Abstract

This article aims to conduct an in-depth analysis of the influence of competence and motivation on employee performance at the Demak Regency Health Office. The study is based on the issue of employee performance achievements that have not yet reached optimal levels, which are suspected to be influenced by individual work abilities and varying levels of motivation. This condition calls for an empirical investigation to identify the factors that directly contribute to improving employee work effectiveness. The research employs a quantitative approach by distributing questionnaires to 129 respondents who are active employees at the Health Office. The data were analyzed using validity tests, reliability tests, classical assumption tests, and multiple linear regression to examine the effect of each variable. The findings indicate that competence and motivation have a significant influence on employee performance, with motivation emerging as the strongest contributing factor. The research model explains 76.6% of the variation in performance, demonstrating that both variables play an important role in enhancing work performance. These findings emphasize that improving competence through structured training and strengthening motivation through rewards, work support, and continuous coaching are effective strategies to optimize employee performance and improve the quality of public health services at the regional level.
Determinasi Kepuasan Tamu melalui Kebersihan Kamar dan Kualitas Layanan Housekeeping pada Hotel Luxury Resort di Jepang Slamet, Slamet; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.3006

Abstract

This study aims to analyze the influence of room cleanliness and perceived quality of housekeeping services on guest satisfaction at The Windsor Hotel TOYA Resort & Spa, Japan. The study used a quantitative approach with a survey method. Data were collected through a structured questionnaire from 120 hotel guests selected using purposive sampling techniques, then analyzed using multiple linear regression. The results showed that room cleanliness and perceived quality of housekeeping services had a positive and significant effect on guest satisfaction, both partially and simultaneously (p < 0.05). Partially, perceived quality of housekeeping services had a more dominant influence than room cleanliness, as indicated by a larger regression coefficient value. These findings indicate that aspects of the service process and the quality of housekeeping staff interactions play a key role in shaping guest satisfaction at luxury resort hotels. The implications of this study emphasize the importance of consistent room cleanliness management and improving the quality of housekeeping services based on Japanese service culture as a strategy to increase hotel satisfaction and competitiveness sustainably.
Pengaruh Lingkungan Kerja dan Motivasi Kerja terhadap Kinerja Sumber Daya Manusia di SMK Negeri 1 Demak Roziqin, Fatkhur; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2973

Abstract

This study aims to analyze the influence of work environment and work motivation on the performance of human resources (HR) at SMK Negeri 1 Demak. The research background is based on variations in the performance of teachers and education staff, which are presumed to be related to the condition of the work environment and the level of employee motivation. This research employs a quantitative approach with an explanatory research design. The study population consists of 67 employees, of which 66 respondents were used as the sample through a saturated sampling (census) technique. Data were collected using a Likert-scale questionnaire that had been tested for validity and reliability and analyzed using multiple linear regression. The findings indicate that: (1) the work environment has a positive and significant effect on HR performance, with a t-value of 2.842 and a regression coefficient of 0.312; (2) work motivation has a positive and significant effect and is the most dominant factor, with a t-value of 5.412 and a regression coefficient of 0.478; and (3) the work environment and work motivation simultaneously have a significant effect on HR performance, with an F-value of 42.318 and a contribution of 56.9%. Meanwhile, 43.1% of HR performance is influenced by other factors outside the scope of this study, such as leadership, competence, organizational culture, and workload. The study concludes that improving HR performance at SMK Negeri 1 Demak requires continuous enhancement of the work environment and strengthening employee motivation. The implications of the research highlight the importance of improving work facilities, providing performance appreciation, strengthening leadership development, and promoting continuous professional development to support employee performance effectiveness.
Analysis of Visitor Reviews as an Indicator of Service Quality and Sustainability of Culinary Tourism Destinations in Semarang Regency henry yuliamir; Syamsul Hadi; Idah Kusuma
LITERACY : International Scientific Journals of Social, Education, Humanities Vol. 4 No. 3 (2025): December : International Scientific Journals of Social, Education, Humanities
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/literacy.v4i3.2927

Abstract

This study investigates the potential of online visitor reviews as valid indicators of service quality and sustainability in culinary tourism destinations, focusing on Semarang Regency, Central Java, Indonesia. Amidst the increasing reliance on digital platforms for travel-related decision-making, the research addresses a critical problem: how user-generated content (UGC) can accurately reflect visitors’ experiences and perceptions, and how this information can be leveraged to support the sustainable development and continuous improvement of culinary tourism. The main objective is to extract key service quality dimensions and sustainability-related elements from online reviews by employing an integrative methodological framework. A mixed-method approach was adopted, combining Natural Language Processing (NLP) specifically sentiment classification using Support Vector Machine (SVM) with qualitative thematic analysis using NVivo software. The data were collected from prominent digital platforms such as Google Reviews, TripAdvisor, and Instagram, representing diverse and large-scale visitor feedback. The analysis revealed that dimensions of service quality namely reliability, responsiveness, assurance, empathy, and tangibles frequently emerged in visitor comments, aligning with the SERVQUAL model. In parallel, sustainability indicators such as the promotion of local cultural identity, environmental cleanliness, waste management, and empowerment of micro, small, and medium enterprises (MSMEs) were also prominent. These findings demonstrate that online reviews provide a rich, real-time, and scalable source of data that can support evidence-based strategies for improving culinary destination services and sustainability. The study contributes both theoretically and practically by offering a big data driven model for tourism evaluation. However, the research also acknowledges limitations in NLP accuracy for local dialects and informal expressions, as well as the digital divide that limits inclusivity. Future studies should refine linguistic models and expand the geographic scope for comparative insights.
Pelatihan Sdm Dalam Peningkatan Perekonomian Dusun Ngaduman Enik Rahayu; Henry Yuliamir; Wenefrida A.A
Faedah : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Vol. 1 No. 2 (2023): Mei : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia
Publisher : FKIP, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/faedah.v1i2.76

Abstract

PKM activities were held in Ngaduman Hamlet, Kel. Title, Kec. Getasan, Semarang Regency. This activity involves several stakeholders. The implementation of HR Training activities in Improving the Economy in Ngaduman Hamlet is carried out in four stages, namely; Socialization and preparation stage, implementation stage, and evaluation stage. In the first stage, internal coordination was carried out by the activity implementing team as well as external coordination involving activity partners. The implementation stage was a coordination process through FGDs in Ngaduman Hamlet which were present and several communities and also the relevant government, Field Practice Stage through direct field observation, Last stage in the form of activity evaluation, namely technical evaluation and evaluation through direct discussions with several parties to reach conclusions
Strategi Word of Mouth dan Digital Marketing terhadap Kinerja Penjualan Layanan Internet: Studi Manajemen pada PT Telkomsel Cabang Demak Muhammad Khanif Ismail; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3053

Abstract

This article aims to analyse the influence of Word of Mouth and digital marketing on the sales performance of internet services at PT Telkomsel Demak Branch, as well as to examine the integration of both strategies from the perspective of integrated marketing communication. This study is grounded in service marketing theory, consumer behaviour, and integrated marketing communication, with a focus on the role of interpersonal communication and digital media in shaping consumer purchasing decisions at the local branch level. This research employs a quantitative approach using a survey method. Data were collected through questionnaires distributed to 100 active customers selected using a purposive sampling technique. The research instrument was tested for validity and reliability and was deemed appropriate for use. Data analysis was conducted using multiple linear regression to examine both partial and simultaneous effects among variables. The results show that Word of Mouth and digital marketing simultaneously have a significant effect on the sales performance of internet services. Partially, Word of Mouth has a more dominant influence compared to digital marketing, indicating that customer experience and recommendations remain the primary factors in shaping purchasing decisions within the local market context. These findings emphasise that marketing effectiveness is not only determined by the intensity of digital promotion but also by the quality of customer experience that drives word-of-mouth communication. The theoretical contribution of this study lies in strengthening an integrative model of Word of Mouth and digital marketing in explaining sales performance in the telecommunications industry at the branch level, particularly in local market contexts with strong social characteristics. Thus, this study provides empirical novelty that the synergy of both strategies is more effective than their separate implementation in improving internet service sales performance.
Peran Manajemen Sumber Daya Manusia dalam Meningkatkan Kualitas Pelayanan Hotel Claudius Dharu Aji Wicaksono; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3046

Abstract

This article aims to analyse the role of human resource management in improving hotel service quality. The problem focuses on how recruitment, training, performance appraisal, and reward systems contribute to shaping employee service behaviour and guest experience. To approach this issue, the study draws on Human Capital theory, Strategic Human Resource Management, and service quality concepts. Data were collected through in-depth interviews, observations, and document analysis, and were analysed qualitatively using a case study approach. The study concludes that effective HRM practices are characterised by value-based recruitment, continuous training, and performance evaluation and reward systems based on service behaviour, which directly shape proactive, empathetic, and responsive employee attitudes. The empirical findings indicate that service consistency is more influenced by the internalisation of values and organisational culture than by procedural aspects alone. The novelty of this study lies in the integration of strategic HRM approaches and service behaviour formation in a cross-cultural context, resulting in a conceptual model linking HRM practices, employee behaviour, and guest experience.
Pengaruh Beban Kerja dan Sistem Shift Kerja terhadap Motivasi Kerja Karyawan Operasional dalam Mendukung Kualitas Layanan Hotel Keylla Nursita Dwi Ayunda; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3047

Abstract

This article aims to analyse the influence of workload and shift work systems on the work motivation of operational employees in supporting service quality at Hotel Tentrem Semarang. The problem is focused on how workload balance and the effectiveness of shift work arrangements influence motivation as a key determinant of service performance. To address this issue, the study adopts theoretical perspectives from work motivation theory, workload theory, as well as ergonomics and organisational behaviour theory that emphasise employee well-being. Data were collected through a five-point Likert scale questionnaire distributed to 75 operational employees and analysed quantitatively using multiple linear regression. The results indicate that workload has a positive effect on work motivation, while the shift work system has a more dominant influence in shaping employee motivation. Both variables simultaneously explain 41% of the variation in work motivation, highlighting the strategic role of operational work management in enhancing motivation. Theoretically, this study strengthens the integration between ergonomic factors and work motivation within the hospitality industry context. Practically, the findings imply that designing proportional workloads and adaptive shift systems is essential for improving employee motivation and maintaining consistent service quality.
Co-Authors Aba Yayit Al Bustomi Agustin, Silvi Dwi Alleta Dewi Maria Ani Puspitasari Anisa Eka Khatarina Ardhian Ayu Hardiani, Wenefrida Arum, Desta Puspita Aswan, Mukhamad Kholil Bali, Santi Handayani Bambang Guritno Bambang Guritno Bayu Ade Prabowo Berkat Junius Gea Bima Prahar Adilase C. Susmono Widagdo Cholisatul Husnah Claudius Dharu Aji Wicaksono Dakhi, Berlian Denik Risyanti, Yustina Dewi, Idah Kusuma Dwi Anggraini Edy Priyanto Edypriyanto Edypriyanto Eka Rahmawati Eni Rahayu Eni Rahayu Eni Rahayu Enik Rahayu Enik Rahayu Enik Rahayu Enik Rahayu Ernawati Ernawati Faizal Ali Galuh Aditya Galuh Aditya Ganda Subrata Gisso, Tirsa Gowasa, Winda Haniek Listyorini Hardiani, Wenefrida Ardhian ayu Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya, Hendrajaya Heru Yulianto Hulu, Eben Hejer Idah Kusuma Idah Kusuma Dewi Julian Andriani Putri Keylla Nursita Dwi Ayunda Khotimah, Aulia Khusnul Lahagu, Artatina Lina Lina Marhendi, Mengku Maria TH, Alleta Dewi Mariatul Qibtiyah Mehdy, Rizal Ady Muhamad Amjad Al Ghozi Muhammad Khanif Ismail Muhammad Noor Cholis Mungawanah, Ngaliyatul Mursidah Mursidah, Mursidah Mustafidah, Mustafidah Muttaqin, Fatkhu Rijal Nicolas Kevin Sulistyawardhana Nicolas Kevin Sulityawardhana Nina Mistriani Ninuk Subandyah Palupiningtyas, Dyah Prabowo, Bayu Ade Putra, Muhammad Azhar Putri, Julian Andriani Rahayu, Enik Rahmawati, Lely Oktavia Raihanafa, Indira Ray Octafian Renny Apriliyani Renny Aprilliyani Renny Aprilliyani   Risyanti, Yustina Denik Riyanto, Agung Roziqin, Fatkhur Safitri, Dona Ayu Samtono . Samtono Samtono Satato, Yuniarto Rahmad Septa Intiar Septian, Bagus Agil Septiany, Pupus Atika Setyaningtyas, Margaretha Sis Budiyono Slamet . Soegiarto, Kevin Sukrisno Sukrisno Sulistiowati, Dewi Sunarko, Isnu Hadi Supriyadi, Andhi Susmono Widagdo Suwarti, Suwarti Syamsul Hadi Syamsul Hadi Syamsul Hadi Syamsul Ph.D M.A. Hadi Tegar, Muhammad Trenggono Trenggono Tri Maryani Tri Maryani Tuti Lutfi Pauziah Tutik Tutik Umar Abdul Jabbar Umar Abdul Jabbar Wau, Novrianti Wenefrida A.A Yohanes Argowardono Yuniarto Rahmat Satato Yuniarto Satatoe R Zalukhu, Eman Wardin