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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Gemawisata: Jurnal Ilmiah Pariwisata EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Manajemen STIE Muhammadiyah Palopo JMM (Jurnal Masyarakat Mandiri) Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Mantik Bisman (Bisnis dan Manajemen): The Journal of Business and Management Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Indonesian Journal of Economics and Management Journal of Innovation Research and Knowledge Jurnal Pengabdian Masyarakat Waradin Jurnal Visi Manajemen (JVM) Gema Wisata Safari : Jurnal Pengabdian Masyarakat Indonesia Literacy : International Scientific Journals of Social, Education, Humanities Media Bina Ilmiah Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Masyarakat Bangsa Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Jurnal Pengabdian Masyarakat Seminar Nasional Teknologi dan Multidisiplin Ilmu An International Journal Tourism and Community Review International Conference on Digital Advanced Tourism, Management, and Technology JIMEK Proceeding of The International Conference on Management, Entrepreneurship, and Business Brilliant International Journal of Management and Tourism Jurnal Pengabdian Kepada Masyarakat Indonesia
Yuliamir, Henry
STIEPARI Semarang
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Improving Digital Literacy and Indonesian Language for the Indonesian Community in Malaysia Enik Rahayu; Hendrajaya Hendrajaya; C. Susmono Widagdo; Henry Yuliamir; Nicolas Kevin Sulityawardhana; Anisa Eka Khatarina
An International Journal Tourism and Community Review Vol. 2 No. 3 (2025): September : An International Journal Tourism and Community Review
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/tourcom.v2i3.300

Abstract

This study focuses on improving digital literacy and formal Indonesian language proficiency among the Indonesian diaspora community in Kampung Baru, Kuala Lumpur, Malaysia. The community faces challenges in adapting to digital technology and maintaining linguistic and cultural identity, which limits their socio-economic participation and engagement in community activities. The objective of this research is to develop and implement a community-based program that enhances digital skills while promoting national language usage and cultural preservation. The program employed a participatory and interactive approach, including workshops, hands-on practice, mentoring, role-play, and storytelling, targeting 30 participants comprising youth, MSME actors, teachers, village officials, and housewives. Pre-test and post-test evaluations, direct observation, and interviews were used to assess the impact of the program. The results show significant improvements in digital literacy, with participants demonstrating enhanced skills in e-mail usage, document sharing, e-wallet applications, and digital security awareness, with post-test gains ranging from 40% to 45%. Likewise, proficiency in formal Indonesian language, public speaking, and cultural knowledge increased by 25% to 28%, reflecting both technical and cultural skill development. The findings indicate that community-based, participatory learning integrated with cultural reinforcement effectively bridges the digital divide and strengthens linguistic identity among diaspora communities. The study concludes that such a hybrid model not only empowers participants in digital and linguistic capacities but also promotes cultural sustainability and social cohesion, offering a scalable and replicable framework for similar communities.
Agile Management in Online Learning Platforms: Strategies for Dealing with Uncertainty in the Digital Age Nicolas Kevin Sulistyawardhana; Enik Rahayu; Henry Yuliamir
Proceeding of the International Conference on Management, Entrepreneurship, and Business Vol. 1 No. 1 (2024): June : Proceeding of the International Conference on Management, Entrepreneursh
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/icmeb.v1i1.139

Abstract

Abstract. This study examines the application of Agile Management principles in online learning platforms, focusing on the challenges and benefits experienced during implementation. Through qualitative research, including interviews and case studies, the research explores how platforms have adopted Agile practices, such as iterative cycles, regular feedback, and flexibility, to enhance responsiveness and adaptability. The findings reveal that the majority of platforms have integrated Agile principles, with a significant focus on overcoming challenges like resistance to change and a lack of training. Participants reported improved collaboration, increased efficiency, and the ability to respond to changes effectively. However, challenges remain, including the need for hybrid models combining Agile with traditional management frameworks. This study contributes valuable insights into the effectiveness of Agile practices in educational technology and offers directions for future research on enhancing Agile implementation in diverse educational settings.
Work Motivation as a Mediation of Compensation and Work Environment on Employee Performance Bambang Guritno; Henry Yuliamir; Enik Rahayu; Hendrajaya, Hendrajaya
Brilliant International Journal Of Management And Tourism Vol. 2 No. 2 (2022): Brilliant International Journal Of Management And Tourism
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v2i2.436

Abstract

There are still employee complaints that the compensation is not consistent with the concept of justice, the existing facilities at the research site are insufficient to perform community service duties, the facilities that require quantity and quality improvements. This study aims to prove the effect of compensation, facilities, and work environment on the job satisfaction of environmental employees in Kendal Regency. This research is included in quantitative research using SPSS 16 and research design using associative approach. The associative approach was carried out with the aim of finding the effect of compensation and work environment on performance mediated by work motivation. The time of the research was from January 2020 to April 2020. The population in this study were all district employees, totaling 89 (eighty nine) individuals. The sampling method in this study uses saturated sampling, where due to the limited number of populations, it is possible for the population to be sampled. The sample in this study in this study were district employees totaling 88 (eighty eight) people (minus the researcher). The results show that There are effects of compensation and work environment on work motivation, employees in Semarang Regency. There are effects of compensation and work environment, work motivation on the Performance of Environmental Employees in sub-districts of Semarang Regency. There is an effect of the work environment on work motivation and does not have an impact on the performance of environmental employees in sub-districts of Semarang Regency.
Hotel Employee Performance Review: The Effect of Job Satisfaction, Competence and Motivation Susmono Widagdo; Mariatul Qibtiyah; Eni Rahayu; Henry Yuliamir; Dyah Palupiningtyas
Brilliant International Journal Of Management And Tourism Vol. 2 No. 2 (2022): Brilliant International Journal Of Management And Tourism
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v2i2.437

Abstract

Companies must always foster employee motivation through the fulfillment of the basic physiological needs of employees, security, social needs, esteem and opportunities for self-actualization. This study aims to prove the effects of competence and motivation on job satisfaction and their impact on employee performance at Sahid Jaya Solo Hotel. This research is included in quantitative research using SPSS 16 and research design using associative approach. The associative approach was carried out with the aim of finding the effect of compensation and work environment on performance mediated by work motivation. . Collecting data using research instruments, data analysis is quantitative or statistical, with the aim of testing the established hypothesis. The place of this research is Sahid Jaya Hotel Solo, Jalan Gajah Mada No.82, Ketelan, Banjarsari, Surakarta City, Central Java 57132. This research was conducted for 6 months starting from May 2017 and is estimated to be completed in October 2017. The population that the author uses as the object of this research is the employees at Hotel Sahid Jaya Solo. The number of employees at Hotel Sahid Jaya Solo is 114 employees. The results show that there are positive significant effects of competence and motivation on job satisfaction and their impact on employee performance at Sahid Jaya Solo Hotel.
Reviewing Employee Work Objectives From Compensation, Facilities and Work Environment, The Affect. Hendrajaya, Hendrajaya; Syamsul Hadi; Henry Yuliamir; Dyah Palupiningtyas; Samtono, Samtono
Brilliant International Journal Of Management And Tourism Vol. 2 No. 2 (2022): Brilliant International Journal Of Management And Tourism
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v2i2.438

Abstract

There are still employee complaints that the compensation is not consistent with the concept of justice, the existing facilities at the research site are insufficient to perform community service duties, the facilities that require quantity and quality improvements. This study aims to prove the effect of compensation, facilities, and work environment on the job satisfaction of environmental employees in Kendal Regency. This study design is a descriptive study employed by quantitative analysis using SPSS version 17.0 for the Windows application. This study investigates the relationships between three independent effects — compensation (X1), facilities (X2), and work environment (X3) — and one dependent variable — job satisfaction (Y) with Approximately 114 Kendal Regency Environmental employees asministrated by the questionnaire to the respondents. The results show that there is a positive and significant effect of compensation, facilities, and work environment on the job satisfaction of Kendal Regency Environmental employees. The work environment is the variable that most dominantly influences the increase in job satisfaction of Kendal Regency Environmental employees because it has the highest beta value.
Eksplorasi Pengalaman Housekeeping dalam Penggunaan Checklist dan Sistem Pelaporan Elektronik di Renaissance Okinawa Resort Raihanafa, Indira; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 2 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), November
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i2.2871

Abstract

This article aims to explore the housekeeping experience in using checklists and electronic reporting systems at Renaissance Okinawa Resort. The issue is focused on how these two instruments support work efficiency, data accuracy, and service quality in the housekeeping department. To approach this problem, the study applies operational management and hospitality technology theories. Data were collected through in-depth interviews with housekeeping staff, supervisors, and managers, as well as direct observations of daily activities, and were analyzed qualitatively using a thematic approach. The findings indicate that conventional checklists still serve an essential function as procedural control tools, while electronic reporting systems provide advantages in terms of speed, transparency, and real-time monitoring. The integration of both instruments was proven to enhance staff professionalism, strengthen interdepartmental coordination, minimize recording errors, and accelerate guest complaint handling. This study concludes that the combination of manual checklists and digital systems represents an effective strategy for achieving modern, accountable, and service-oriented housekeeping performance in the hospitality industry.
Pengaruh Gaya Kepemimpinan Dan Komunikasi Interpersonal Terhadap Kepuasan Kinerja Karyawan Di Hotel Asri Podomoro Tegar, Muhammad; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 2 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), November
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i2.2870

Abstract

This article aims to analyze the influence of leadership style and interpersonal communication on employee performance satisfaction at Hotel Asri Podomoro. The problem is focused on the extent to which these two independent variables can enhance employee performance in the hospitality industry context. The study is based on theories of human resource management, leadership, and organizational communication. Data were collected through questionnaires distributed to employees using purposive sampling and analyzed quantitatively with multiple linear regression. The results indicate that leadership style has a positive and significant effect on employee performance, where leaders who provide direction, role models, and motivation encourage higher work quality. Interpersonal communication was also found to have a more dominant effect, as openness, empathy, and mutual respect foster a harmonious work environment that supports productivity. This study concludes that the combination of appropriate leadership style and effective interpersonal communication is a key factor in improving performance satisfaction. Therefore, human resource management in the hospitality industry should emphasize leadership and communication quality in addition to technical skills.
Strategi Peningkatan Kompetensi dan Kinerja SDM Karyawan Toko Handphone Khotimah, Aulia Khusnul; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 2 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), November
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i2.2865

Abstract

This article aims to analyze the quality of human resources among mobile phone store employees in Bawen, Semarang Regency. The problem is focused on three main aspects, namely customer service, product knowledge, and digital marketing skills, which are considered influential in enhancing business competitiveness. To approach this problem, the study refers to theories of human resource management, marketing, and service communication. Data were collected through field observations, in-depth interviews with employees and store owners, as well as documentation related to the marketing strategies applied. All data were analyzed qualitatively through reduction, presentation, and conclusion drawing. The results show that customer service is the dominant aspect, as it determines customer satisfaction and loyalty, while product knowledge plays an important role in building consumer trust by providing detailed information on product specifications and benefits. Meanwhile, digital marketing, although less dominant, remains essential as a tool to expand marketing reach in the digital transformation era. This study concludes that the success of mobile phone stores in Bawen is not solely determined by sales ability, but rather by the integration of quality customer service, adequate product knowledge, and the sustainable use of digital technology as a marketing strategy.
Peran Corridor Attendant dalam Menjaga Kualitas Layanan dan Kenyamanan Tamu di Renaissance Okinawa Resort Septian, Bagus Agil; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 2 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), November
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i2.2872

Abstract

Artikel atau tulisan ini bertujuan untuk menganalisis penerapan etika kerja profesional corridor attendant dalam meningkatkan kualitas pelayanan di hotel berbintang. Masalah difokuskan pada bagaimana sikap ramah, disiplin, serta kesopanan yang ditunjukkan corridor attendant berkontribusi terhadap pengalaman positif tamu. Guna mendekati masalah ini dipergunakan acuan teori dari Hartline & Ferrell mengenai sikap profesional karyawan serta model SERVQUAL Parasuraman, Zeithaml, & Berry tentang kualitas layanan. Data-data dikumpulkan melalui wawancara mendalam dengan corridor attendant, observasi langsung di lapangan, serta dokumentasi visual, kemudian dianalisis secara kualitatif dengan pendekatan deskriptif. Hasil penelitian menunjukkan bahwa corridor attendant tidak hanya menjaga kebersihan dan kerapian lorong hotel, tetapi juga memberikan nilai tambah melalui interaksi profesional, seperti menunduk hormat, mengenakan seragam rapi, dan tanggap terhadap kebutuhan tamu. Sikap tersebut terbukti menciptakan rasa aman, nyaman, dan kepercayaan, sehingga berdampak positif pada citra hotel dan kepuasan tamu. Kajian ini menyimpulkan bahwa penerapan etika kerja profesional corridor attendant memiliki peran penting sebagai bagian dari kualitas layanan yang berkelanjutan serta mendukung standar internasional dalam industri perhotelan.
Penerapan Standar Operasional Prosedur (SOP) Internasional dalam Tugas Housekeeping di Renaissance Okinawa Resort Jepang Septiany, Pupus Atika; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 2 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), November
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i2.2873

Abstract

Artikel atau tulisan ini bertujuan untuk menganalisis penerapan Standar Operasional Prosedur (SOP) internasional dalam kegiatan housekeeping di Renaissance Okinawa Resort, Jepang. Masalah difokuskan pada bagaimana SOP diterapkan untuk meningkatkan efisiensi kerja staf dan kepuasan tamu, serta faktor-faktor kunci yang mendukung keberhasilan implementasinya. Guna mendekati masalah ini dipergunakan acuan teori manajemen layanan, pembelajaran organisasi, dan praktik housekeeping profesional. Data-data dikumpulkan melalui wawancara mendalam dengan manajer, staf housekeeping, dan tamu hotel, observasi partisipatif kegiatan housekeeping harian, serta analisis dokumentasi SOP dan panduan operasional, kemudian dianalisis secara kualitatif menggunakan analisis tematik. Kajian ini menyimpulkan bahwa penerapan SOP internasional berjalan secara konsisten dan sistematis, mempermudah alur kerja staf, meningkatkan koordinasi tim, dan mengurangi risiko kesalahan, sehingga efisiensi kerja meningkat. Dampak positif terhadap tamu terlihat dari penilaian tinggi terhadap kebersihan kamar, kerapian fasilitas, dan konsistensi layanan. Keberhasilan implementasi SOP dipengaruhi oleh pelatihan rutin, supervisi manajerial, ketersediaan sarana sesuai standar, dan budaya kerja profesional. Dengan demikian, SOP internasional tidak hanya meningkatkan kualitas layanan, tetapi juga menjadi strategi untuk mempertahankan loyalitas tamu dan keunggulan kompetitif hotel.
Co-Authors Aba Yayit Al Bustomi Agustin, Silvi Dwi Alleta Dewi Maria Ani Puspitasari Anisa Eka Khatarina Ardhian Ayu Hardiani, Wenefrida Arum, Desta Puspita Aswan, Mukhamad Kholil Bali, Santi Handayani Bambang Guritno Bambang Guritno Bayu Ade Prabowo Berkat Junius Gea Bima Prahar Adilase C. Susmono Widagdo Cholisatul Husnah Claudius Dharu Aji Wicaksono Dakhi, Berlian Denik Risyanti, Yustina Dewi, Idah Kusuma Dwi Anggraini Edy Priyanto Edypriyanto Edypriyanto Eka Rahmawati Eni Rahayu Eni Rahayu Eni Rahayu Enik Rahayu Enik Rahayu Enik Rahayu Enik Rahayu Ernawati Ernawati Faizal Ali Galuh Aditya Galuh Aditya Ganda Subrata Gisso, Tirsa Gowasa, Winda Haniek Listyorini Hardiani, Wenefrida Ardhian ayu Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya, Hendrajaya Heru Yulianto Hulu, Eben Hejer Idah Kusuma Idah Kusuma Dewi Julian Andriani Putri Keylla Nursita Dwi Ayunda Khotimah, Aulia Khusnul Lahagu, Artatina Lina Lina Marhendi, Mengku Maria TH, Alleta Dewi Mariatul Qibtiyah Mehdy, Rizal Ady Muhamad Amjad Al Ghozi Muhammad Khanif Ismail Muhammad Noor Cholis Mungawanah, Ngaliyatul Mursidah Mursidah, Mursidah Mustafidah, Mustafidah Muttaqin, Fatkhu Rijal Nicolas Kevin Sulistyawardhana Nicolas Kevin Sulityawardhana Nina Mistriani Ninuk Subandyah Palupiningtyas, Dyah Prabowo, Bayu Ade Putra, Muhammad Azhar Putri, Julian Andriani Rahayu, Enik Rahmawati, Lely Oktavia Raihanafa, Indira Ray Octafian Renny Apriliyani Renny Aprilliyani Renny Aprilliyani   Risyanti, Yustina Denik Riyanto, Agung Roziqin, Fatkhur Safitri, Dona Ayu Samtono . Samtono Samtono Satato, Yuniarto Rahmad Septa Intiar Septian, Bagus Agil Septiany, Pupus Atika Setyaningtyas, Margaretha Sis Budiyono Slamet . Soegiarto, Kevin Sukrisno Sukrisno Sulistiowati, Dewi Sunarko, Isnu Hadi Supriyadi, Andhi Susmono Widagdo Suwarti, Suwarti Syamsul Hadi Syamsul Hadi Syamsul Hadi Syamsul Ph.D M.A. Hadi Tegar, Muhammad Trenggono Trenggono Tri Maryani Tri Maryani Tuti Lutfi Pauziah Tutik Tutik Umar Abdul Jabbar Umar Abdul Jabbar Wau, Novrianti Wenefrida A.A Yohanes Argowardono Yuniarto Rahmat Satato Yuniarto Satatoe R Zalukhu, Eman Wardin