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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Gemawisata: Jurnal Ilmiah Pariwisata EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Manajemen STIE Muhammadiyah Palopo JMM (Jurnal Masyarakat Mandiri) Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Mantik Bisman (Bisnis dan Manajemen): The Journal of Business and Management Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Indonesian Journal of Economics and Management Journal of Innovation Research and Knowledge Jurnal Pengabdian Masyarakat Waradin Jurnal Visi Manajemen (JVM) Gema Wisata Safari : Jurnal Pengabdian Masyarakat Indonesia Literacy : International Scientific Journals of Social, Education, Humanities Media Bina Ilmiah Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Masyarakat Bangsa Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Jurnal Pengabdian Masyarakat Seminar Nasional Teknologi dan Multidisiplin Ilmu An International Journal Tourism and Community Review Jurnal Ilmiah Bisnis, Manajemen, dan Akuntansi International Conference on Digital Advanced Tourism, Management, and Technology JIMEK Proceeding of The International Conference on Management, Entrepreneurship, and Business Brilliant International Journal of Management and Tourism Jurnal Pengabdian Kepada Masyarakat Indonesia
Yuliamir, Henry
STIEPARI Semarang
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Hubungan Pengetahuan Karier, Pengalaman Magang, dan Sikap dengan Minat Karier Perhotelan Silvi Dwi Agustin; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2976

Abstract

This study examines the relationship between career knowledge, internship experience, and attitudes toward the hotel profession with students’ interest in pursuing a career in the hospitality industry using a quantitative correlational approach. The problem focuses on the low interest of some vocational high school students majoring in Hospitality to continue their careers in this sector despite having received education and internship experience. Data were collected through questionnaires distributed to 127 students of SMK N 1 Karimunjawa who had participated in an internship program, and were then analyzed using correlation tests and multiple linear regression with SPSS. The results indicate that all three variables have a positive and significant effect on students’ career interest, with internship experience being the most dominant factor. This study emphasizes the importance of strengthening career knowledge, implementing quality internship programs, and fostering professional attitudes to enhance students’ interest in pursuing a career in the hospitality field. The scientific contribution of this article lies in providing empirical evidence on the determinants of career interest among students in vocational hospitality education.
Pengaruh Kompetensi dan Motivasi terhadap Kinerja Pegawai pada Dinas Kesehatan Kabupaten Demak Ernawati Ernawati; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2972

Abstract

This article aims to conduct an in-depth analysis of the influence of competence and motivation on employee performance at the Demak Regency Health Office. The study is based on the issue of employee performance achievements that have not yet reached optimal levels, which are suspected to be influenced by individual work abilities and varying levels of motivation. This condition calls for an empirical investigation to identify the factors that directly contribute to improving employee work effectiveness. The research employs a quantitative approach by distributing questionnaires to 129 respondents who are active employees at the Health Office. The data were analyzed using validity tests, reliability tests, classical assumption tests, and multiple linear regression to examine the effect of each variable. The findings indicate that competence and motivation have a significant influence on employee performance, with motivation emerging as the strongest contributing factor. The research model explains 76.6% of the variation in performance, demonstrating that both variables play an important role in enhancing work performance. These findings emphasize that improving competence through structured training and strengthening motivation through rewards, work support, and continuous coaching are effective strategies to optimize employee performance and improve the quality of public health services at the regional level.
Determinasi Kepuasan Tamu melalui Kebersihan Kamar dan Kualitas Layanan Housekeeping pada Hotel Luxury Resort di Jepang Slamet Slamet; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.3006

Abstract

This study aims to analyze the influence of room cleanliness and perceived quality of housekeeping services on guest satisfaction at The Windsor Hotel TOYA Resort & Spa, Japan. The study used a quantitative approach with a survey method. Data were collected through a structured questionnaire from 120 hotel guests selected using purposive sampling techniques, then analyzed using multiple linear regression. The results showed that room cleanliness and perceived quality of housekeeping services had a positive and significant effect on guest satisfaction, both partially and simultaneously (p < 0.05). Partially, perceived quality of housekeeping services had a more dominant influence than room cleanliness, as indicated by a larger regression coefficient value. These findings indicate that aspects of the service process and the quality of housekeeping staff interactions play a key role in shaping guest satisfaction at luxury resort hotels. The implications of this study emphasize the importance of consistent room cleanliness management and improving the quality of housekeeping services based on Japanese service culture as a strategy to increase hotel satisfaction and competitiveness sustainably.
Pengaruh Lingkungan Kerja dan Motivasi Kerja terhadap Kinerja Sumber Daya Manusia di SMK Negeri 1 Demak Fatkhur Roziqin; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2973

Abstract

This study aims to analyze the influence of work environment and work motivation on the performance of human resources (HR) at SMK Negeri 1 Demak. The research background is based on variations in the performance of teachers and education staff, which are presumed to be related to the condition of the work environment and the level of employee motivation. This research employs a quantitative approach with an explanatory research design. The study population consists of 67 employees, of which 66 respondents were used as the sample through a saturated sampling (census) technique. Data were collected using a Likert-scale questionnaire that had been tested for validity and reliability and analyzed using multiple linear regression. The findings indicate that: (1) the work environment has a positive and significant effect on HR performance, with a t-value of 2.842 and a regression coefficient of 0.312; (2) work motivation has a positive and significant effect and is the most dominant factor, with a t-value of 5.412 and a regression coefficient of 0.478; and (3) the work environment and work motivation simultaneously have a significant effect on HR performance, with an F-value of 42.318 and a contribution of 56.9%. Meanwhile, 43.1% of HR performance is influenced by other factors outside the scope of this study, such as leadership, competence, organizational culture, and workload. The study concludes that improving HR performance at SMK Negeri 1 Demak requires continuous enhancement of the work environment and strengthening employee motivation. The implications of the research highlight the importance of improving work facilities, providing performance appreciation, strengthening leadership development, and promoting continuous professional development to support employee performance effectiveness.
Pengaruh Disiplin Kerja terhadap Kinerja Guru dan Karyawan di SMA Negeri 1 Guntur Mursidah Mursidah; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2974

Abstract

This article aims to analyze the influence of work discipline on the performance of teachers and staff at SMA Negeri 1 Guntur. The study focuses on how the level of employee discipline contributes to performance achievement within the school environment. To approach this issue, theories from human resource management related to work discipline and employee performance were employed. Data were collected through questionnaires distributed to teachers and staff as respondents, and were then analyzed quantitatively using validity testing, reliability testing, descriptive analysis, and simple linear regression to determine the effect of the independent variable on the dependent variable. The research findings indicate that the work discipline of teachers and staff falls into the high category, while their performance is categorized as good. Regression analysis demonstrates that work discipline has a positive and significant effect on the performance of teachers and staff. This study concludes that improving work discipline reflected through punctuality, compliance with regulations, and responsibility in completing tasks contributes significantly to enhancing the effectiveness and quality of employee performance at SMA Negeri 1 Guntur. Therefore, the discipline culture must continue to be strengthened as a strategy to improve performance.
Peran Koperasi Sekolah dalam Meningkatkan Keterampilan Kewirausahaan Siswa di SMK Negeri 1 Demak Mustafidah Mustafidah; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2975

Abstract

This article aims to describe the role of school cooperatives in enhancing entrepreneurial skills among students at SMK Negeri 1 Demak. The study focuses on cooperative activities, student experiences, the role of teachers and supervisors, and the impact of student involvement on the development of entrepreneurial competencies. To address these issues, this research draws upon theories of entrepreneurship, cooperatives, and experiential learning. Data were collected through in-depth interviews, observations, and document analysis, and were analyzed qualitatively using Miles and Huberman’s interactive model. The findings indicate that the school cooperative functions as an experiential learning platform that enables students to develop communication, teamwork, basic financial management, responsibility, and problem-solving skills through daily operational practice. The results also reveal that teachers and supervisors play an important role, although the integration between cooperative activities and entrepreneurship learning in the classroom remains limited. This study concludes that the school cooperative contributes significantly to the development of students’ entrepreneurial skills, but requires strengthened management, improved training, and institutional support to optimize its function as a business laboratory within the school environment
ANALISIS STRATEGI PENINGKATAN KUALITAS LAYANAN FOOD & BEVERAGE DALAM MEMBANGUN LOYALITAS PELANGGAN DI THE WESTIN YILAN RESORT Kamelita Anggraeni; Henry Yuliamir
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 10 No 2 (2026): Edisi Mei - Agustus 2026
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v10i2.7702

Abstract

Penelitian ini bertujuan untuk menganalisis strategi peningkatan kualitas layanan Food & Beverage dalam membangun loyalitas pelanggan di The Westin Yilan Resort, Taiwan. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan metode studi kasus untuk memperoleh pemahaman mendalam mengenai strategi pelayanan yang diterapkan pihak hotel. Teknik pengumpulan data dilakukan melalui observasi, wawancara mendalam, dan dokumentasi. Informan penelitian dipilih menggunakan teknik purposive sampling yang terdiri dari Food & Beverage Manager, Restaurant Supervisor, waiter/waitress, chef atau kitchen staff, serta pelanggan hotel dengan total 10 informan. Teknik analisis data menggunakan model analisis interaktif Miles, Huberman, dan Saldaña yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa strategi peningkatan kualitas layanan Food & Beverage di The Westin Yilan Resort dilakukan melalui pelatihan dan pengembangan karyawan, penerapan standar operasional prosedur (SOP), inovasi menu dan pelayanan, penggunaan teknologi pelayanan, serta evaluasi pelayanan secara berkala. Kualitas pelayanan yang baik terlihat dari keramahan staf, kecepatan pelayanan, kualitas makanan, kebersihan restoran, dan pelayanan personal kepada pelanggan. Faktor-faktor tersebut terbukti mampu meningkatkan kepuasan dan loyalitas pelanggan, yang ditunjukkan melalui keinginan pelanggan untuk kembali menggunakan layanan hotel serta memberikan rekomendasi positif kepada orang lain. Penelitian ini juga menemukan bahwa hubungan emosional antara pelanggan dan staf pelayanan menjadi faktor penting dalam membangun loyalitas pelanggan di industri hospitality.
IMPLEMENTASI ARTIFICIAL INTELLIGENCE (AI) TERHADAP PERUBAHAN PERAN CUSTOMER SERVICE PADA PROPERTY & FACILITY MANAGEMENT INDUSTRI PERHOTELAN DI KOTA SEMARANG Genoveva Kingkin Retno Vinayu; Henry Yuliamir
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 10 No 2 (2026): Edisi Mei - Agustus 2026
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v10i2.7703

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi Artificial Intelligence (AI) terhadap perubahan peran Customer Service pada Property & Facility Management industri perhotelan di Kota Semarang. Perkembangan teknologi digital dalam industri hospitality mendorong hotel untuk meningkatkan kualitas pelayanan dan efisiensi operasional melalui penggunaan sistem berbasis AI seperti chatbot, reservasi otomatis, digital complaint handling, smart building system, dan predictive maintenance. Penelitian ini menggunakan metode penelitian kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi. Informan penelitian terdiri dari manajer hotel, supervisor Customer Service, staff Customer Service, staff Facility Management, staff IT hotel, dan tamu hotel yang dipilih menggunakan teknik purposive sampling. Teknik analisis data menggunakan model Miles dan Huberman yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa implementasi AI memberikan pengaruh signifikan terhadap perubahan peran Customer Service pada industri perhotelan. Peran Customer Service mengalami transformasi dari pekerjaan administratif manual menjadi lebih fokus pada relationship management, problem solving, dan pengawasan sistem digital. Implementasi AI juga memberikan dampak positif berupa peningkatan efisiensi operasional, kecepatan pelayanan, akurasi monitoring fasilitas hotel, dan peningkatan kualitas pelayanan pelanggan. Namun demikian, penelitian menemukan bahwa interaksi manusia tetap menjadi faktor penting dalam industri hospitality karena pelayanan berbasis AI belum mampu sepenuhnya menggantikan empati dan komunikasi emosional manusia. Selain itu, tantangan implementasi AI meliputi keterbatasan kompetensi digital sumber daya manusia, adaptasi teknologi, serta biaya implementasi sistem yang cukup tinggi.
ANALISIS PENGEMBANGAN DAN PELATIHAN SDM DALAM MENINGKATKAN KEMAMPUAN PEMELIHARAAN ALAT KESELAMATAN LALU LINTAS ANGKUTAN JALAN PADA DINAS PERHUBUNGAN KABUPATEN DEMAK Muhammad Arif Hidayat; Henry Yuliamir
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 10 No 2 (2026): Edisi Mei - Agustus 2026
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v10i2.7704

Abstract

Penelitian ini bertujuan untuk menganalisis pengembangan dan pelatihan sumber daya manusia (SDM) dalam meningkatkan kemampuan pemeliharaan alat keselamatan lalu lintas angkutan jalan pada Dinas Perhubungan Kabupaten Demak. Penelitian ini menggunakan metode penelitian kualitatif dengan pendekatan deskriptif untuk memperoleh pemahaman mendalam mengenai pelaksanaan pengembangan SDM, pelatihan kerja, faktor pendukung dan penghambat, serta dampaknya terhadap kemampuan pegawai dalam pemeliharaan alat keselamatan lalu lintas. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi. Informan penelitian terdiri dari kepala bidang lalu lintas, kepala seksi perlengkapan jalan, teknisi pemeliharaan, staf lapangan, dan pegawai peserta pelatihan yang dipilih menggunakan teknik purposive sampling. Teknik analisis data menggunakan model interaktif Miles dan Huberman yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa pengembangan dan pelatihan SDM memiliki peran penting dalam meningkatkan kemampuan teknis pegawai dalam melakukan pemeriksaan, pemeliharaan, dan perbaikan alat keselamatan lalu lintas seperti rambu jalan, marka jalan, dan lampu lalu lintas (traffic light). Pelatihan kerja memberikan dampak positif terhadap peningkatan keterampilan kerja, pemahaman prosedur keselamatan, serta efektivitas pelaksanaan tugas lapangan. Faktor pendukung pengembangan SDM meliputi dukungan pimpinan, motivasi pegawai, dan kerja sama dengan instansi pelatihan. Sementara itu, faktor penghambat meliputi keterbatasan anggaran, kurangnya frekuensi pelatihan teknis, dan perkembangan teknologi transportasi yang semakin cepat. Penelitian ini diharapkan dapat menjadi bahan evaluasi dan masukan bagi instansi dalam meningkatkan kualitas SDM dan pelayanan keselamatan lalu lintas kepada masyarakat.
STRATEGI DYNAMIC PRICING DALAM MENGOPTIMALKAN REVENUE MANAGEMENT DI FAVEHOTEL SIMPANG LIMA SEMARANG Yudha Pranoto; Henry Yuliamir
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 10 No 2 (2026): Edisi Mei - Agustus 2026
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v10i2.7705

Abstract

Penelitian ini bertujuan untuk menganalisis penerapan strategi dynamic pricing dalam mengoptimalkan revenue management di favehotel Simpang Lima Semarang. Penelitian ini dilatarbelakangi oleh tingginya persaingan industri perhotelan di Kota Semarang yang mendorong hotel untuk menerapkan strategi penetapan harga yang fleksibel dan adaptif terhadap perubahan pasar. Penelitian menggunakan pendekatan kualitatif dengan metode deskriptif. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi, dokumentasi, dan studi literatur. Informan penelitian dipilih menggunakan teknik purposive sampling yang terdiri dari General Manager, Sales & Marketing Manager, Front Office Manager, reservation staff, dan tamu hotel dengan jumlah total 8 informan. Analisis data dilakukan menggunakan model analisis interaktif Miles, Huberman, dan Saldaña yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa strategi dynamic pricing diterapkan melalui penyesuaian harga kamar berdasarkan tingkat okupansi, permintaan pasar, musim liburan, event tertentu, harga kompetitor, serta perilaku konsumen. Harga kamar hotel berada pada kisaran Rp320.000 hingga Rp780.000 per malam tergantung kondisi pasar dan tingkat permintaan pelanggan. Penerapan strategi dynamic pricing dinilai efektif dalam membantu hotel meningkatkan tingkat okupansi dan optimalisasi pendapatan hotel. Selain itu, penggunaan teknologi digital dan online travel agent (OTA) menjadi faktor penting dalam mendukung keberhasilan revenue management hotel. Penelitian ini menunjukkan bahwa strategi dynamic pricing membantu hotel budget mempertahankan daya saing bisnis di tengah persaingan industri hospitality yang semakin kompetitif.
Co-Authors Aba Yayit Al Bustomi Adriana Sevriani Dao Alleta Dewi Maria Ani Puspitasari Anisa Eka Khatarina Ardhian Ayu Hardiani, Wenefrida Arum, Desta Puspita Aswan, Mukhamad Kholil Bali, Santi Handayani Bambang Guritno Bambang Guritno Bayu Ade Prabowo Bima Prahar Adilase C. Susmono Widagdo Cholisatul Husnah Claudius Dharu Aji Wicaksono Dakhi, Berlian Denik Risyanti, Yustina Dewi Sulistiowati Dewi, Idah Kusuma Dwi Anggraini Edy Priyanto Edypriyanto Edypriyanto Eka Rahmawati Eni Rahayu Eni Rahayu Eni Rahayu Enik Rahayu Enik Rahayu Enik Rahayu Enik Rahayu Ernawati Ernawati Faizal Ali Fatkhur Roziqin Galuh Aditya Ganda Subrata Genoveva Kingkin Retno Vinayu Gisso, Tirsa Gowasa, Winda Haniek Listyorini Hardiani, Wenefrida Ardhian ayu Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya, Hendrajaya Heru Yulianto Hulu, Eben Hejer Idah Kusuma Idah Kusuma Dewi Julian Andriani Putri Kamelita Anggraeni Keylla Nursita Dwi Ayunda Khotimah, Aulia Khusnul Lahagu, Artatina Lina Lina Maeria Gowasa Marhendi, Mengku Maria TH, Alleta Dewi Mariatul Qibtiyah Mehdy, Rizal Ady Muhamad Amjad Al Ghozi Muhammad Arif Hidayat Muhammad Khanif Ismail Muhammad Noor Cholis Mungawanah, Ngaliyatul Mursidah Mursidah Mustafidah Mustafidah Muttaqin, Fatkhu Rijal Nicolas Kevin Sulistyawardhana Nicolas Kevin Sulityawardhana Nina Mistriani Ninuk Subandyah Noperdi Palupiningtyas, Dyah Prabowo, Bayu Ade Putra, Muhammad Azhar Putri, Julian Andriani Rahayu, Enik Rahmawati, Lely Oktavia Raihanafa, Indira Ray Octafian Renny Apriliyani Renny Aprilliyani Renny Aprilliyani   Risyanti, Yustina Denik Riyanto, Agung Safitri, Dona Ayu Samtono . Samtono Samtono Satato, Yuniarto Rahmad Septa Intiar Septian, Bagus Agil Septiany, Pupus Atika Setyaningtyas, Margaretha Silvi Dwi Agustin Sis Budiyono Slamet Slamet Soegiarto, Kevin Sukrisno Sukrisno Sunarko, Isnu Hadi Supriyadi, Andhi Susmono Widagdo Suwarti, Suwarti Syamsul Hadi Syamsul Hadi Syamsul Hadi Syamsul Ph.D M.A. Hadi Tegar, Muhammad Trenggono Trenggono Tri Maryani Tri Maryani Tuti Kristiani Halawa Tuti Lutfi Pauziah Tutik Tutik Umar Abdul Jabbar Umar Abdul Jabbar Wau, Novrianti Wenefrida A.A Yohanes Argowardono Yudha Pranoto Yuniarto Rahmat Satato Yuniarto Satatoe R Zalukhu, Eman Wardin