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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Gemawisata: Jurnal Ilmiah Pariwisata EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Manajemen STIE Muhammadiyah Palopo JMM (Jurnal Masyarakat Mandiri) Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Mantik Bisman (Bisnis dan Manajemen): The Journal of Business and Management Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Indonesian Journal of Economics and Management Journal of Innovation Research and Knowledge Jurnal Pengabdian Masyarakat Waradin Jurnal Visi Manajemen (JVM) Gema Wisata Safari : Jurnal Pengabdian Masyarakat Indonesia Literacy : International Scientific Journals of Social, Education, Humanities Media Bina Ilmiah Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Masyarakat Bangsa Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Jurnal Pengabdian Masyarakat Seminar Nasional Teknologi dan Multidisiplin Ilmu An International Journal Tourism and Community Review Jurnal Ilmiah Bisnis, Manajemen, dan Akuntansi International Conference on Digital Advanced Tourism, Management, and Technology JIMEK Proceeding of The International Conference on Management, Entrepreneurship, and Business Brilliant International Journal of Management and Tourism Jurnal Pengabdian Kepada Masyarakat Indonesia
Yuliamir, Henry
STIEPARI Semarang
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Experiences Of Foreign Tourists In The Old City Of Semarang: Evaluation Of Service Quality Foreign Languages In The Tourism Context Henry Yuliamir; Enik Rahayu; Renny Aprilliyani  
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 1 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i1.75

Abstract

Research aims to evaluate the quality of foreign language services provided to foreign tourists visiting the Old City of Semarang, a tourism destination that is increasingly in demand. This research uses a qualitative approach with various methods, including case studies, indepth interviews with foreign tourists, content analysis, participant observation, document analysis and data triangulation. The research results revealed that the majority of foreign tourists were impressed with foreign language services in the Old City of Semarang. They shared positive stories about interactions with officers who tried to help in a foreign language, which made them feel welcome and comfortable. Another positive experience involves the ability to explore the culture and history of the city through smooth interactions with local residents who are fluent in foreign languages. However, a number of foreign tourists also face obstacles, especially in terms of communication, navigation and understanding cultural differences. Some of the recommendations given by foreign tourists include increasing language training for officers, providing more information materials in foreign languages, improving navigation, cultural exchange programs, use of technology, tourist feedback channels, and increasing cooperation between stakeholders. This research has important implications for improving the tourism sector and local economy. Improving foreign language services in the Old City of Semarang can increase tourist satisfaction, result in repeat visits, positive recommendations, and a positive contribution to the city's economic growth. Therefore, language training, provision of information materials, improved navigation, promotion of culture, technology, feedback channels, and cooperation between stakeholders are key steps in achieving this goal.
Analisis Efektivitas Penerapan Konsep 5R dalam Pengelolaan Sisa Makanan di Instalasi Gizi RSJD Mehdy, Rizal Ady; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 6, No 4 (2024): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v6i4.2115

Abstract

This article analyzes the effectiveness of implementing the 5R concept (Reduce, Reuse, Recycle, Reshare, Resell) in managing food waste at the Nutrition Installation of RSJD Dr. Amino Gondhohutomo. Through a case study approach, this research evaluates the extent to which the 5R concept is applied, identifies factors influencing its effectiveness, and provides recommendations to enhance its practice. The results show that the nutrition installation management staff have successfully implemented the 5R concept, while cleanliness officers are crucial in maintaining environmental hygiene. Positive responses from patients also contribute to food waste management. However, challenges such as awareness and involvement of all parties and limited time and resources still need to be addressed. With collaborative efforts and broader support, the implementation of the 5R concept can become more effective and sustainable in the future, enhancing the quality of food service and food waste management in hospitals.
EVALUASI KINERJA OPERASIONAL DAN MANAJEMEN SUMBER DAYA MANUSIA DI KEDAI KOPI KARANGJATI: PERSPEKTIF KEUANGAN Tuti Lutfi Pauziah; Henry Yuliamir
Media Bina Ilmiah Vol. 19 No. 4: Nopember 2024
Publisher : LPSDI Bina Patria

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Abstract

Penelitian ini bertujuan untuk mengevaluasi kinerja operasional dan manajemen sumber daya manusia (SDM) di Kedai Kopi Karangjati, dilihat dari perspektif keuangan. Kinerja operasional yang efisien dan pengelolaan SDM yang baik merupakan faktor kunci dalam meningkatkan profitabilitas dan keberlangsungan usaha, khususnya pada Usaha Mikro Kecil dan Menengah (UMKM). Metode penelitian yang digunakan adalah kualitatif, melalui wawancara mendalam, observasi, studi kasus, dan analisis dokumen. Penelitian ini menemukan bahwa pengelolaan persediaan di Kedai Kopi Karangjati sudah cukup baik, meskipun terdapat tantangan dalam pengendalian biaya terkait fluktuasi harga bahan baku. Di sisi lain, manajemen SDM memberikan dampak positif terhadap produktivitas karyawan, namun masalah retensi karyawan masih perlu diperbaiki. Dampak keuangan menunjukkan adanya peningkatan laba bersih berkat efisiensi operasional, namun masih diperlukan upaya lebih lanjut untuk mengendalikan biaya operasional. Penelitian ini memberikan rekomendasi seperti penerapan strategi pembelian bahan baku yang fleksibel dan perbaikan struktur gaji serta pengaturan kerja untuk meningkatkan retensi karyawan. Hasil penelitian ini penting karena memberikan panduan bagi pengelola Kedai Kopi Karangjati dalam menyusun strategi untuk meningkatkan kinerja operasional dan SDM, sehingga mendukung pertumbuhan finansial yang berkelanjutan.
STUDI KINERJA PERANGKAT DESA: PELATIHAN, FASILITAS KERJA DAN LATAR BELAKANG PENDIDIKAN SEBAGAI PREDIKTOR DI KECAMATAN BANDUNGAN KABUPATEN SEMARANG Sis Budiyono; Tri Maryani; Henry Yuliamir; Syamsul Hadi; Idah Kusuma Dewi
Media Bina Ilmiah Vol. 19 No. 10: Mei 2025
Publisher : LPSDI Bina Patria

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Abstract

Konsep pembangunan Sumber Daya Manusia (SDM) adalah faktor dimana mampu menunjukkan kualitas negara dan diperlukan kemampuan SDM yang berkualitas dan bermutu, baik dalam bentuk keterampilan sosial (soft skill) maupun keterampilan akademik (hard skill) sehingga pendidikan merupakan salah satu penentu mutu SDM. Kinerja yang tepat perlu dukungan pendidikan dan pelatihan serta fasilitas kerja yang tepat untuk menjadikannya sebagai pendukung keberhasilan pekerjaan. Didalam studi ini dipergunakan metode kuantitatif sebagai pendekatannya dengan sampel sejumlah 86 perangkat desa di Kecamatan Bandungan Kabupaten Semarang. Data dikumpukan melalui kuesioner yang disebar ke responden. Diolah dengan bantuan program SPSS dan diuji validitas dan reliabilitas sebagai uji instrumennya. Dilakukan juga uji hipotesis guna penerimaan atau penolokan hipotesis yang diajukan. Dari hasil pengolahan data, dapat disimpulkan dalam penelitian ini yaitu: (1) pelatihan, fasilitas kerja dan latar belakang pendidikan berdampak kepada kinerja perangkat desa (2) pelatihan, fasilitas kerja dan latar belakang pendidikan berdampak kepada kinerja Perangkat Desa secara simultan.
PENCANANGAN TEGALREJO PENANAMAN POHON BERSAMA KELURAHAN TEGALREJO STIEPARI, IKAPARI DAN UKSW henry yuliamir; enik rahayu; wenefrida ardhian ayu hardiani
Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Vol. 2 No. 1 (2022): April : Jurnal Pengabdian Kepada Masyarakat Indonesia (JPKMI)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpkmi.v2i1.62

Abstract

Pencanangan pohon di Tegalrejo para partisipasi menunjukan berbagai kalangan untuk pelestarian dalam penanaman pohon di Tegalrejo di Salatiga, Dalam menindak lanjuti kerjasama antara pemerintah Kota Salatiga dengan STIEPARI Semarang dalam Tridharma Perguruan Tinggi, maka dosen STIEPARI senantiasa melakukan pengabdian kepada Masyarakat. Dalam pelaksananan pengabdian deskripsif kualitatif, Pelaksanaan kegiatan dilakukan dalam tahapan. Tahapan kegiatan pengabdian masyarakat dalam pencanangan tanaman di Kelurahan Tegalrejo Melakukan sosialisasi kegiatan pengabdian ini kepada masyarakat Kelurahan Tegalrejo yang berasal dari pelaku, dan UKM, Melakukan persiapan pelatihan peralatan dan yang membangun pelestarian tanaman. Melaksanakan tim dalam pencanangan tanaman dalam pelestarian lingkungan dan sesi tanya jawab dengan peserta. Upaya dalam peningkatan kelestarian dan penghijuan di kelurahan Tegalrejo upaya melestarikan lingkungan di kota Salatiga.
Analysis of Visitor Reviews as an Indicator of Service Quality and Sustainability of Culinary Tourism Destinations in Semarang Regency henry yuliamir; Syamsul Hadi; Idah Kusuma
LITERACY : International Scientific Journals of Social, Education, Humanities Vol. 4 No. 3 (2025): December : International Scientific Journals of Social, Education, Humanities
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/literacy.v4i3.2927

Abstract

This study investigates the potential of online visitor reviews as valid indicators of service quality and sustainability in culinary tourism destinations, focusing on Semarang Regency, Central Java, Indonesia. Amidst the increasing reliance on digital platforms for travel-related decision-making, the research addresses a critical problem: how user-generated content (UGC) can accurately reflect visitors’ experiences and perceptions, and how this information can be leveraged to support the sustainable development and continuous improvement of culinary tourism. The main objective is to extract key service quality dimensions and sustainability-related elements from online reviews by employing an integrative methodological framework. A mixed-method approach was adopted, combining Natural Language Processing (NLP) specifically sentiment classification using Support Vector Machine (SVM) with qualitative thematic analysis using NVivo software. The data were collected from prominent digital platforms such as Google Reviews, TripAdvisor, and Instagram, representing diverse and large-scale visitor feedback. The analysis revealed that dimensions of service quality namely reliability, responsiveness, assurance, empathy, and tangibles frequently emerged in visitor comments, aligning with the SERVQUAL model. In parallel, sustainability indicators such as the promotion of local cultural identity, environmental cleanliness, waste management, and empowerment of micro, small, and medium enterprises (MSMEs) were also prominent. These findings demonstrate that online reviews provide a rich, real-time, and scalable source of data that can support evidence-based strategies for improving culinary destination services and sustainability. The study contributes both theoretically and practically by offering a big data driven model for tourism evaluation. However, the research also acknowledges limitations in NLP accuracy for local dialects and informal expressions, as well as the digital divide that limits inclusivity. Future studies should refine linguistic models and expand the geographic scope for comparative insights.
Pelatihan Sdm Dalam Peningkatan Perekonomian Dusun Ngaduman Enik Rahayu; Henry Yuliamir; Wenefrida A.A
Faedah : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Vol. 1 No. 2 (2023): Mei : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia
Publisher : FKIP, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/faedah.v1i2.76

Abstract

PKM activities were held in Ngaduman Hamlet, Kel. Title, Kec. Getasan, Semarang Regency. This activity involves several stakeholders. The implementation of HR Training activities in Improving the Economy in Ngaduman Hamlet is carried out in four stages, namely; Socialization and preparation stage, implementation stage, and evaluation stage. In the first stage, internal coordination was carried out by the activity implementing team as well as external coordination involving activity partners. The implementation stage was a coordination process through FGDs in Ngaduman Hamlet which were present and several communities and also the relevant government, Field Practice Stage through direct field observation, Last stage in the form of activity evaluation, namely technical evaluation and evaluation through direct discussions with several parties to reach conclusions
Strategi Word of Mouth dan Digital Marketing terhadap Kinerja Penjualan Layanan Internet: Studi Manajemen pada PT Telkomsel Cabang Demak Muhammad Khanif Ismail; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3053

Abstract

This article aims to analyse the influence of Word of Mouth and digital marketing on the sales performance of internet services at PT Telkomsel Demak Branch, as well as to examine the integration of both strategies from the perspective of integrated marketing communication. This study is grounded in service marketing theory, consumer behaviour, and integrated marketing communication, with a focus on the role of interpersonal communication and digital media in shaping consumer purchasing decisions at the local branch level. This research employs a quantitative approach using a survey method. Data were collected through questionnaires distributed to 100 active customers selected using a purposive sampling technique. The research instrument was tested for validity and reliability and was deemed appropriate for use. Data analysis was conducted using multiple linear regression to examine both partial and simultaneous effects among variables. The results show that Word of Mouth and digital marketing simultaneously have a significant effect on the sales performance of internet services. Partially, Word of Mouth has a more dominant influence compared to digital marketing, indicating that customer experience and recommendations remain the primary factors in shaping purchasing decisions within the local market context. These findings emphasise that marketing effectiveness is not only determined by the intensity of digital promotion but also by the quality of customer experience that drives word-of-mouth communication. The theoretical contribution of this study lies in strengthening an integrative model of Word of Mouth and digital marketing in explaining sales performance in the telecommunications industry at the branch level, particularly in local market contexts with strong social characteristics. Thus, this study provides empirical novelty that the synergy of both strategies is more effective than their separate implementation in improving internet service sales performance.
Peran Manajemen Sumber Daya Manusia dalam Meningkatkan Kualitas Pelayanan Hotel Claudius Dharu Aji Wicaksono; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3046

Abstract

This article aims to analyse the role of human resource management in improving hotel service quality. The problem focuses on how recruitment, training, performance appraisal, and reward systems contribute to shaping employee service behaviour and guest experience. To approach this issue, the study draws on Human Capital theory, Strategic Human Resource Management, and service quality concepts. Data were collected through in-depth interviews, observations, and document analysis, and were analysed qualitatively using a case study approach. The study concludes that effective HRM practices are characterised by value-based recruitment, continuous training, and performance evaluation and reward systems based on service behaviour, which directly shape proactive, empathetic, and responsive employee attitudes. The empirical findings indicate that service consistency is more influenced by the internalisation of values and organisational culture than by procedural aspects alone. The novelty of this study lies in the integration of strategic HRM approaches and service behaviour formation in a cross-cultural context, resulting in a conceptual model linking HRM practices, employee behaviour, and guest experience.
Pengaruh Beban Kerja dan Sistem Shift Kerja terhadap Motivasi Kerja Karyawan Operasional dalam Mendukung Kualitas Layanan Hotel Keylla Nursita Dwi Ayunda; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3047

Abstract

This article aims to analyse the influence of workload and shift work systems on the work motivation of operational employees in supporting service quality at Hotel Tentrem Semarang. The problem is focused on how workload balance and the effectiveness of shift work arrangements influence motivation as a key determinant of service performance. To address this issue, the study adopts theoretical perspectives from work motivation theory, workload theory, as well as ergonomics and organisational behaviour theory that emphasise employee well-being. Data were collected through a five-point Likert scale questionnaire distributed to 75 operational employees and analysed quantitatively using multiple linear regression. The results indicate that workload has a positive effect on work motivation, while the shift work system has a more dominant influence in shaping employee motivation. Both variables simultaneously explain 41% of the variation in work motivation, highlighting the strategic role of operational work management in enhancing motivation. Theoretically, this study strengthens the integration between ergonomic factors and work motivation within the hospitality industry context. Practically, the findings imply that designing proportional workloads and adaptive shift systems is essential for improving employee motivation and maintaining consistent service quality.
Co-Authors Aba Yayit Al Bustomi Adriana Sevriani Dao Alleta Dewi Maria Ani Puspitasari Anisa Eka Khatarina Ardhian Ayu Hardiani, Wenefrida Arum, Desta Puspita Aswan, Mukhamad Kholil Bali, Santi Handayani Bambang Guritno Bambang Guritno Bayu Ade Prabowo Bima Prahar Adilase C. Susmono Widagdo Cholisatul Husnah Claudius Dharu Aji Wicaksono Dakhi, Berlian Denik Risyanti, Yustina Dewi Sulistiowati Dewi, Idah Kusuma Dwi Anggraini Edy Priyanto Edypriyanto Edypriyanto Eka Rahmawati Eni Rahayu Eni Rahayu Eni Rahayu Enik Rahayu Enik Rahayu Enik Rahayu Enik Rahayu Ernawati Ernawati Faizal Ali Fatkhur Roziqin Galuh Aditya Ganda Subrata Genoveva Kingkin Retno Vinayu Gisso, Tirsa Gowasa, Winda Haniek Listyorini Hardiani, Wenefrida Ardhian ayu Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya, Hendrajaya Heru Yulianto Hulu, Eben Hejer Idah Kusuma Idah Kusuma Dewi Julian Andriani Putri Kamelita Anggraeni Keylla Nursita Dwi Ayunda Khotimah, Aulia Khusnul Lahagu, Artatina Lina Lina Maeria Gowasa Marhendi, Mengku Maria TH, Alleta Dewi Mariatul Qibtiyah Mehdy, Rizal Ady Muhamad Amjad Al Ghozi Muhammad Arif Hidayat Muhammad Khanif Ismail Muhammad Noor Cholis Mungawanah, Ngaliyatul Mursidah Mursidah Mustafidah Mustafidah Muttaqin, Fatkhu Rijal Nicolas Kevin Sulistyawardhana Nicolas Kevin Sulityawardhana Nina Mistriani Ninuk Subandyah Noperdi Palupiningtyas, Dyah Prabowo, Bayu Ade Putra, Muhammad Azhar Putri, Julian Andriani Rahayu, Enik Rahmawati, Lely Oktavia Raihanafa, Indira Ray Octafian Renny Apriliyani Renny Aprilliyani Renny Aprilliyani   Risyanti, Yustina Denik Riyanto, Agung Safitri, Dona Ayu Samtono . Samtono Samtono Satato, Yuniarto Rahmad Septa Intiar Septian, Bagus Agil Septiany, Pupus Atika Setyaningtyas, Margaretha Silvi Dwi Agustin Sis Budiyono Slamet Slamet Soegiarto, Kevin Sukrisno Sukrisno Sunarko, Isnu Hadi Supriyadi, Andhi Susmono Widagdo Suwarti, Suwarti Syamsul Hadi Syamsul Hadi Syamsul Hadi Syamsul Ph.D M.A. Hadi Tegar, Muhammad Trenggono Trenggono Tri Maryani Tri Maryani Tuti Kristiani Halawa Tuti Lutfi Pauziah Tutik Tutik Umar Abdul Jabbar Umar Abdul Jabbar Wau, Novrianti Wenefrida A.A Yohanes Argowardono Yudha Pranoto Yuniarto Rahmat Satato Yuniarto Satatoe R Zalukhu, Eman Wardin