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All Journal Katalogis Sosiohumaniora Jurnal Kebijakan Publik Academica Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Pemikiran Sosiologi Politik Indonesia: Indonesian Political Science Review BJRA (Bongaya Journal of Research in Accounting) AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL EDUKASI NONFORMAL PINISI Discretion Review Journal of Public Administration and Government (JPAG) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal ADMINISTRATOR Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan International Journal of Social Science, Education, Communication and Economics PARADIGMA QISTINA: Jurnal Multidisiplin Indonesia Indonesian Research Journal on Education Journal of Education Religion Humanities and Multidiciplinary Jurnal Novem Medika Farmasi Journal of Innovative and Creativity JURNAL MULTIDISIPLIN ILMU AKADEMIK
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Department Of Public Administration, Faculty Of Social And Political Science, Tadulako University, Palu, Indonesia
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Journal : PINISI Discretion Review

 1 
Work Motivation of Employees in the Palu City Religious Court Office, Central Sulawesi Province Abu Rizal Bakri; Mustainah Mustainah; Shadiq Shadiq
PINISI Discretion Review Volume 2, Issue 2, March 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (309.422 KB) | DOI: 10.26858/pdr.v3i2.13263

Abstract

Employees are one of the components that determine and play an important role in the achievement of an work effectiveness in an organization. The purpose of this study is to determine the work motivation of employees at the Religious Court Office in Palu, Central Sulawesi Province, the type of research used is descriptive. While the basic research is qualitative. The number of informants in this study were 5 (five) people. Data collection techniques carried out in 3 (three) ways, namely observation, interviews and documentation. This study uses the theory of Frederick Herzberg, where there are 11 (eleven) aspects studied, namely achievement, appreciation, responsibility, opportunities for advancement, work itself, physical working conditions, interpersonal relations, company policy and administration, supervision, salary, and job security. Research conducted by researchers, obtained the conclusion that the work motivation contained in each employee is good enough, but from every aspect there is not everything can work well in every employee of the Palu City Religious Court, thus affecting the level of motivation in each employee existing and resulting in less than the maximum work activities.
The Effect of Service Quality on Customer Satisfaction in Makassar Jeans House Palu City Fachrul Alfajar; Mustainah Mustainah; Muzakir Tawil
PINISI Discretion Review Volume 3, Issue 1, September 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (303.326 KB) | DOI: 10.26858/pdr.v3i1.12467

Abstract

The purpose of this study was conducted to determine the Effect of Service Quality on Customer Satisfaction at Makassar Jeans House in Palu City. The type of research used is quantitative research with a type of comparative causal research. The sample in this study amounted to 100 Makassar Jeans House customers in Palu City. This study uses a theory (Zeithaml, 1988) where there are 5 (five) indicators to measure service quality which includes Tangibles, Reliability, Responsiveness, Assurance, Empathy. The results of this study indicate that the influence of service quality on customer satisfaction has a strong relationship with a correlation coefficient of 0.766, the results of this study also indicate that service quality simultaneously affects customer satisfaction, based on the results of the determination coefficient of service quality affects customer satisfaction by 58.7%, while the remaining 41.3% is influenced by other variables outside of this study.
Co-Authors Abdul Rivai Abu Rizal Bakri Abu Tjaiya Adji, Vita Adonia Adriansa, Muhammad Wandi Alamsyah, Andri Amalia, Miftah Amalia, Rezki Amir, Andi Mascura Andi Mascunra Amir Andini, Reski Anesyana, Dewi parwati Ardianti, Meri Arifuddin Arifuddin Asran, Asran Aura, Audietya Chantieka Azis, Fatimah Azwar Azwar Bakri, Nuraini Borman, Mohammad Riski Cakranegara, Pandu Adi Dandan Haryono Daswati Daswati Desy Desy, Desy Devina, Adhe Diva, Diva Dwitama, Rezdha ERDIYANSYAH, ERDIYANSYAH Fachrul Alfajar Fani Fani Farah, Farahnida Kamdayani Fatahillah, Raihan Fathur Rahman Fatmawati Fatmawati Friscia Novianti Setiawan Hardianti, Dina Haris Haris, Haris I Wayan Indrawan Indah Amalia Intam Kurnia Intan Intan Isbon, Pageno Juniani, Hanifa Kristian, Kristian Kurniawan, Rendy Kusuma, Elvina Zerlinda Lufira, Lufira M. Mau, Rusli Manda, Manda Mardhatilla, Zakia Mastang, Mastang Matimpas, Daniel Charis Maulidina, Cantika Mertina, Serly Moh. Royfandi Mohammad Arief Bachtiar Mohammad Irfan Mufti Mufidah, Sitti Muh Rafi Muh. Nawawi MUHAMMAD AGIL Muhammad Khairil Muhammad Nawawi Muliana, Hanana Musdalifah Musdalifah Muthia Muthia Muthia, Muthia Muzakir Tawil Nabilla, Desyha Nawawi Natsir Nirwana, Dewi Sri Noer, Sitti Fauzia Nofitri, Nofitri Nur Agus Salim, Nur Agus Nur Ida Nuraisyah Nuraisyah Nurhayati Nurhayati Pratiwi, Komang Senja Putra Pratama Putri, Azmi Mardia Putri, Tenri Ayulia Rafli, Moh Rahma, Deslya Wati Risal L, Franciscus Saveris Riskiyani, Riskiyani Riyadi Slamet, Riyadi Riyanti, Rivani Arva Royna, Nanda Aprilia Safana, Nabila Safitri, Aura Ramadhani Sahruni, Dian Samad, Muhammad Ahsan Septiara, Siti Anadya Shadiq Shadiq Sikki, Rais Sinta Maryam, Sinta Siti Nur Aziza Suasa Suasa Suci Handayani, Suci Sudirman Sulaiman, Ilma Rafidah Sulthan Zainuddin Sumalki, Sumalki Susanto, Moh.Rusnoto Syaharuddin Syahruddin Hattab syufri syufri Tala’a, Nadia I Toneke, Meyriska Chatrine Veronika, Indah Zulvina