Article Per Year (5 Year)
p-Index From 2021 - 2026
6.259
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Pertanian Indonesia Jurnal Manajemen dan Agribisnis SEGMEN Jurnal Manajemen dan Bisnis MEDIA LITBANG SULTENG JOURNAL AGRIBUSINESS Jurnal Media Wahana Ekonomika EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) JMM (Jurnal Masyarakat Mandiri) Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Jurnal Samudra Ekonomi dan Bisnis International Journal of Economics Development Research (IJEDR) JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Jurnal Ilmiah Manajemen Kesatuan Jurnal Ilmiah Akuntansi Kesatuan Jurnal Ilmu Manajemen Universitas Tadulako (JIMUT) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal Of Science, Technology & Management (IJSTM) Yumary: Jurnal Pengabdian kepada Masyarakat Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Batara Wisnu : Indonesian Journal of Community Services Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi Studi Akuntansi, Keuangan, dan Manajemen Jurnal Pengabdian Masyarakat Bidang Sosial dan Humaniora Jurnal Pengabdian dan Pengembangan Masyarakat Indonesia Tadulako International Journal of Applied Management (TaJAM) Journal of Educational Management Research Journal of Innovative and Creativity Mitra Sains Economic and Business Horizon
Rosida P. Adam
Program Studi Manajemen, Program Studi Di Luar Kampus Utama (PSDKU), Universitas Tadulako, Jl. Raya Soekarno-Hatta, Tondo, Kota Palu 94683
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

Published : 51 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 51 Documents
Search

 2   3   4   5   6 
The Effect of Price Perception, Digital Promotion, and E-WOM on Consumer Satisfaction Maxim Palu Gunawan, Gunawan; Adam, Rosida P.; Zahara, Zakiyah; Palawa, Muh. Riswandi
Studi Akuntansi, Keuangan, dan Manajemen Vol 5 No 3 (2026): January
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i3.5497

Abstract

Purpose: This study aims to analyze the influence of price perception, digital promotion, and electronic word of mouth (E-WOM) on consumer satisfaction with Maxim online motorcycle taxi services in Palu City. The research seeks to identify the dominant factors affecting consumer satisfaction in the competitive online transportation market. Methodology/approach: A quantitative method was applied using a questionnaire distributed to 65 respondents who had used Maxim services at least once. The sampling technique was incidental sampling. Data were analyzed using multiple linear regression with SPSS 25, preceded by validity, reliability, and classical assumption tests to ensure data feasibility. Results/findings: The findings reveal that price perception and digital promotion exert a negative but insignificant impact on consumer satisfaction, whereas electronic word of mouth (E-WOM) demonstrates a positive and significant influence. This indicates that online reviews and recommendations contribute more substantially to consumer satisfaction compared to pricing or promotional efforts. Collectively, these three variables account for 17% of the variation in consumer satisfaction levels. Conclusions: Consumer satisfaction with Maxim services in Palu City is primarily driven by E-WOM rather than pricing or digital promotion factors, highlighting the importance of digital interaction and customer feedback in building satisfaction. Limitations: This study was limited to respondents in Palu City; future research should include broader areas and additional factors such as service quality or brand image. Contribution: The findings provide managerial insight for Maxim to strengthen online engagement and digital reputation management to enhance customer satisfaction.
Co-Authors Aan Maulana Adelia, Isnada Adfiyani Fadjar Amirudin, Muhammad Andi Indriani Ibrahim Arie Kurniawan Asngadi Asngadi Bakri Hasanuddin Benyamin Parubak DG. PARANI, SYAMSUL BAHRI Diky Dwiyanto Dwiyanto, Diky Elimawaty Rombe Erwan Sastrawan Erwan Satrawan Faris Erwan Satrawan Satrawan Faris Farid Farid Farid Farid, Farid Faris, Erwan Satrawan Fatlina Z Fiminuria Dewi Gunawan Gunawan Haliza, Siti Nur Hamza, Moh. Harnida Wahyuni Adda Hasnianti Heni Pujiastuti Husnah Husnah Husnah Husnah I Made Antara Idris Idris Ihsan Catur Pramono Ila, Nurfadilah Indriany, Indriany IRA NURIYA SANTI Jeki Jeki Jusriadi Karim, Siti Aminah Hamzah Kavinda Razaq Ardi Gaozhan KORNELIUS, YOBERTH Lamusa, Arifudin Lamusa, Faruq Latjinala, Randy Lawasa, Abdul Mutakhir Lina Mahardiana Lukman, Riska Salsabila Ramadani Mahmud Lahay Marzuki, Sulhan S. Masjaya Kamaliono Maskuri Sutomo Mattalatta, Wisra Max Nur Alam Max Nur Alam Mellby Wihilda Mira Dani Moh. Ilham Ramadhan Mohammad Ega Nugraha Mohammad Zeylo Auriza Muh. Thaib Muhammad Amiruddin Muhammad Amiruddin Muhammad Amiruddin Muzakir Muzakir Nasywa Nabila Nur Risky Islianty Nuranisa N Nuranisa, Nuranisa Nurfia N P. Adam, Fauziah Padaro, Wilna Dg. Palawa, Muh. Riswandi Ponirin Ponirin Ponirin Ponirin Ponirin, Ponirin Putri Dwi Avriani R., Abdul Aziz Rahmat, Randi Rahmatio Rahmatio Rahmawati Rahmawati Rismanto Rismanto Rizcky Ardiansyah Rustam Abd. Rauf Rustam Rustam Saiful Darman Sangkota, Megawaty Sarjun, Sri Siti Aminah H. Karim Sitti Aminah Hamzah Karim Soegoto, Suryatno Wiganepdo Sofhan Sofhan Sofhan, Sofhan Sri Indah Setianingsih Sri Sarjun Sri Sarjuni Suaib, Fadila H. Suardi S Suardi Suardi suardi suardi Suci Rohmawati Sulvia Verawaty Susilawati, Resky Syahbuddin Syahbuddin Syahir Natsir Syamsul Bachri Syamsul Bachri Syamsul Bahri Dg.Parani Tambaru, Rachman Tandigala, Ishak Sandy Umar Syarifuddin Valentino C.H Vera Ningsih Vitayanti Fattah Wahyuningsih Wahyuningsih Wanti, Sri Wiri Wirastuti Wisra W Wiwik Handayani Zahwa Amelia Putri Zainuddin, Fatlina Zakiyah Zahara Zalyanti, Nur Afni Zeferino Carvalho Nai Oqui Zulfan Monoarfa