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All Journal Proyeksi: Jurnal Psikologi Jurnal Manajemen dan Bisnis (Performa) Jurnal Riset Kesehatan Komunikator Syntax Literate: Jurnal Ilmiah Indonesia Journal Of Holistic Nursing Science JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL MUTIARA NERS Jurnal Ilmiah Edunomika (JIE) Jurnal Integrasi Kesehatan dan Sains Economics and Digital Business Review Mosharafa: Jurnal Pendidikan Matematika Studi Ilmu Manajemen dan Organisasi As-Sidanah : Jurnal Pengabdian Masyarakat Jurnal Riset Manajemen dan Bisnis Journal of Comprehensive Science Bandung Conference Series: Business and Management Jurnal Sosial dan Sains International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) Applied Quantitative Analysis (AQA) Journal of Information System, Technology and Engineering JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Horizon: Indonesian Journal of Multidisciplinary Media Penelitian dan Pengembangan Kesehatan Jurnal Manajemen Bisnis dan Kesehatan
Sri Suwarsi
Prodi Manajemen, Fakultas Ekonomi Dan Bisnis, Universitas Islam Bandung
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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ANALYSIS OF SERVICE QUALITY AND APPLICATION QUALITY ON PATIENT LOYALTY IN THE DIGITAL ERA AT CICENDO EYE HOSPITAL, BANDUNG Indriana, Galih; Suwarsi, Sri; Sumadilaga, Subhan Perkasa
Jurnal Ilmiah Keperawatan Vol 8 No 2 (2025): Jurnal Mutiara Ners
Publisher : Program Studi Ners UNIVERSITAS SARI MUTIARA INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background: Digital-based service quality is an encouragement for consumers to establish strong bonds with the company in the long term. Challenges in hospital service quality and the effectiveness of healthcare applications must be addressed to improve patient loyalty and ensure hospital sustainability. Objective: To determine the effect of service quality and application quality on patient loyalty at the Cicendo Eye Center Hospital, Bandung. Methods: The research method used is descriptive verification. The sample of this study used the purposive sampling technique, where the number of samples was 159 people selected based on criteria. Primary data were collected through questionnaires. Data processing uses regression to test the hypothesis, F-test. Results: The findings show that service quality is rated at a moderate level, application quality is rated at a low level, and patient loyalty at Cicendo Eye Center Hospital, Bandung is also rated at a moderate level. Conclusion: Data gathered under joint testing reveal that measures of service quality and application quality demonstrate a statistically significant positive interaction; each remains influential in its own right. In light of that outcome, the two factors can be said to sway patient loyalty. Given these findings, hospital administrators are urged to reassess their information systems in order to bolster user perception and overall satisfaction.
Geriatric Clinic Business Opportunities in Bandung: Is it Worth Developing? Akhmad Yogi Pramatirta; Nurdin Nurdin; Rachmat Suyanto; Rabiatul Adwiyah; Tasya Aspiranti; Sri Suwarsi
Studi Ilmu Manajemen dan Organisasi Vol 6 No 2 (2025): Juli
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v6i2.4629

Abstract

Purpose: This study aims to evaluate the feasibility of developing the Bandung Geriatric Centre (BGC) Primary Clinic, which focuses on holistic health services for the elderly, given the increasing elderly population and the complexity of their health needs. Methodology/approach: This study was conducted with a quantitative approach using demographic data, market analysis, location study, technology evaluation, government regulation review, and financial projections. Analyses covered market, operational, human resources, legal, and financial aspects. Results/findings: The results show that the development of BGC is feasible. The market aspect shows good growth potential, the strategic location supports operations, the medical personnel fulfill the service needs, and the legality is in accordance with regulations. From a financial perspective, the project showed a positive value with a Payback Period of 4.03 years, NPV of IDR 428.8 million, and IRR of 15.73%. Conclusion: Bandung Geriatric Centre (BGC) Primary Clinic is considered feasible to develop based on the analysis of market, operational, human resources, legal, and financial aspects, with large market potential, strategic location, availability of sufficient human resources, legal compliance, and profitable financial projections. Limitations: This study remains valid despite the limitations of reliance on secondary data, the scope of competitor analysis being limited to a 2.5 km radius, and financial assumptions that are subject to change due to economic dynamics. Contribution: This study contributes to the development of an integrated holistic approach-based elderly health service model, and is useful for health practitioners, investors in health services, and policy makers.
Value Co-Creation in AI-Based Technology Adoption: From Service-Dominant Logic to Intelligent Digital Ecosystems Agung Wijoyo; Sri Suwarsi; Tasya Aspiranti
Jurnal Manajemen Bisnis dan Kesehatan Vol. 2 No. 4 (2026): Vol.2 No.4 2026 April-June
Publisher : Edu Berjaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70817/jmbk.v2i4.66

Abstract

The rapid expansion of AI-enabled digital ecosystems has shifted technology adoption from purely functional evaluation to interactive, personalized, and co-created user experiences. However, existing studies remain largely rooted in cognitive perspectives and have not fully addressed the roles of va lue co-creation, perceived value, psychological ownership, and relational engagement. This study conducts a systematic literature review with thematic analysis to examine the evolution of value co-creation from Service-Dominant Logic to intelligent digital ecosystems and its implications for AI-based technology adoption. Findings reveal that adoption increasingly occurs through ecosystem interaction, participatory engagement, and personalization rather than solely functional assessment. Key mechanisms shaping adoption intention include perceived value, psychological ownership, ecosystem trust, and relational engagement. The study contributes by extending traditional technology acceptance models toward an ecosystem-based perspective grounded in value co-creation and intelligent digital interaction. Practically, it offers insights for organizations and platform providers in designing AI-enabled ecosystems that enhance engagement, trust, and sustainable adoption.
Defensive (Pseudo) Loyalty in Indonesian Textile Manufacturing: A PLS-SEM Study of Job Insecurity and Toxic Workplace Environment Bella Fujitha; Tasya Aspiranti; Sri Suwarsi
Applied Quantitative Analysis Vol. 5 No. 2 (2025): July - December Issue
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/quant.4080

Abstract

This study examines how job insecurity and a toxic workplace environment shape employee loyalty in Indonesia's textile manufacturing sector, where cost pressure and employment uncertainty are rising. A quantitative survey was administered to 189 permanent and contract employees using proportional stratified random sampling. Measures captured four dimensions of job insecurity, toxic workplace indicators (ostracism, bullying, and workplace harassment), and three loyalty facets (affective, continuance, and normative). Hypotheses were tested using PLS-SEM with bootstrapping. Job insecurity significantly and positively predicts empliyee loyalty (B = 0.550; t = 4.416; p<0.001). A toxic workplace environment also shows a significant positive effect on loyalty (B = 0.287; t = 2.169; p = 0.030). Together, both predictors jointly explain a substantial portion of loyalty variation (R2 = 0.673), with job insecurity emerging as the stronger driver. These findings suggest that loyalty in this context may reflect defensive or pseudo-loyalty; employees remain and comply not primarily due to emotional attachment, but as an adaptive response to uncertainty, financial dependence, and limited job alternatives. The study contributes by reframing loyalty under stress as multidimensional outcome that can mask hidden disengagement. Practically, organizations should reduce insecurity signals through transparent workforce planning and credible development pathways, while strengthening psychosocial safety systems to mitigate workplace toxicity and convert "staying because I must" into sustainable commitment.
Toxic Workplace Environment, Not Job Stress, as a Predictor of Diminished Nurse Performance in Indonesia Adzany, Fenindea; Aspiranti, Tasya; Suwarsi, Sri
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 14 No. 3 (2025): December 2025
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v14i3.661

Abstract

Nurse performance is critical for ensuring hospital services are good.” This study examines the influence of a hazardous work environment and job stress on nurses' work at Cideres Regional Hospital in Majalengka. A cross-sectional approach was employed, and data were collected from 107 inpatient nurses using structured questionnaires with validated instruments. We performed a multiple linear regression analysis to determine the extent to which each of these variables contributed to the prediction. The formulated model is Y = 54.783 − 0.310X₁ − 0.016X₂, where Y represents nursing performance, X₁ represents a toxic working environment, and X₂ represents job stress. The results revealed that working environment toxicity had a strong negative influence on nursing performance (β = –0.310, p < 0.05), indicating that stress does not significantly predict performance. The studies highlighted the value of organizational interventions that address toxic behaviors and promote respectful communication and psychological safety. Investing more effort in enhancing connections between people and leadership practices may have a greater impact on nursing performance than techniques that focus solely on reducing stress. The results indicated that reducing toxicity in the workplace is crucial for enhancing nurse performance and the quality of hospital care.
Integrasi Artificial Intelligence dalam Manajemen Strategi Syariah untuk Meningkatkan Keunggulan Kompetitif Organisasi Sunarto; Muhardi; Aspiranti, Tasya; Suwarsi, Sri; Amalia, Ima; Nu'man, A. Harits
HORIZON: Indonesian Journal of Multidisciplinary Vol. 4 No. 3 (2026): HORIZON: Indonesian Journal of Multidisciplinary
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/hijm.v4i3.6408

Abstract

This study aims to analyze the integration of Artificial Intelligence (AI) in sharia strategic management and its impact on organizational competitive advantage. The research method used is a literature review with a descriptive qualitative approach. Data were collected through a systematic search of reputable national and international journal articles published between 2022 and 2026, focusing on the themes of AI, strategic management, sharia-based organizations, and competitive advantage. Selected articles were then analyzed using content analysis techniques to identify patterns, key concepts, and the relationship between AI capabilities, sharia principles, and strategic management practices. The analysis results were synthesized thematically to formulate research findings and develop a relevant conceptual model. The findings indicate that AI integration can improve the effectiveness of strategic decision-making, operational efficiency, sharia compliance, service innovation, and the organization's ability to respond to the dynamics of the business environment. However, AI implementation needs to be supported by strong sharia governance, ethical data use, and human resource competency development. This research offers a conceptual model of AI-Driven Sharia Strategic Management as an integrative framework that connects AI capabilities, sharia values, and organizational competitive advantage, and provides theoretical and practical contributions to the development of sharia strategic management in the digital era.  
Co-Authors A. Harits Nu'man Adhi Dwinata Aditia Wirayudha Aditya Sukamajati Haemin Adwiyah, Rabiatul Adzany, Fenindea Agung Wijoyo Agus Hadian Rahim Agustin Handayani Ahmad Arif Nurrahman Aisyah, Bellasepti Akhmad Yogi Pramatirta Akhmad Yogi Pramatirta, Akhmad Yogi Alamsyah, Indra Fajar Allya Roosallyn Assofya Allya Roosallyn Assyofa Alvira Herdana Lutfi Amalia, Ima Ami Amelia Aminuddin Irfani, Aminuddin Ananda Putri Salsabila Andre Syahrul Subhana Kusmana Anne Ratnasari Argo Yudhanto Ari Dwi Purba Arinda Dwi Azela Assyofa, Allya Roosalyn Athira Rafida Hanum Aulia Maulana Yusup Ayundra, Muhammad Hilmy Azra Putriyadira Tanjung Bagas Muhammad Rizky Bella Fujitha Chotijah, Nurul Cindy Helmalia Anjani Dadang Kusnadi Dadi Ahmadi Dede R Oktini Dendi Hardiansyah Devi Melisa Veronica Dicky Muhammad Septyan Dimas Maulana Rifqy Dinar Maudina Lestari Dinda Zanubba Faruq Ditya Nurrohman Muharamsyah Elang Mulya Firda Ridhayanti Firdha Tresnasari Sita Firman Shakti Firdaus Firman Shakti Firdaus Firman Shakti Firdaus Firman Shakti Firdaus Firman Shakti Firdaus Firman Shakti Firdaus Fitri Novianti Ghifary Rizkie Maulana Gina Fitria Sukma Gracesheila, Thanya Halimatus Sadiah Kautsar Hana Alyah Khansa Handri Handri Hendra Pebrian Hendrati Dwi Mulyaningsih Hendrawan Heru Basuni Husein Kuncoro Jati Indriana, Galih Izni Alvira Oktaviani Jihan Denisa Khansa Ghina Lestari Khoeru Ilman Kiki Zakiah Darmawan Kunanti Nurul Arifin Kusuma Cahyani, Regita Latifa Imelya M Haidar Akbar Maghfira Sheni Fira Male, Adam Truedy Martina Prihatiningrum Maya Tejasari Mepy Nurana Mochamad Malik Akbar Rohandi Mochamad Raihan Awlia Mohammad Rizal Chaidir Muhamad Taufik Permana, Rezi Muhammad Abdul Ghani Muhammad Arsyi Akbar Muhammad Azka Fajri Muhammad Fadhlin Ramadhika Muhammad Fikri Imaduddin Muhammad Irvan Nur Zamri Muhammad Ridwan Muhammad Taufik Permana, Rezi Muhammad Tristan Daffa Muhardi Muhardi Muhardi Muhardi Muhardi Muhardi Muhardi Muhardi Muhardi Nabilla Anasty Fahzaria Nisha Aulia Nisha Aulia Niutami, Riri Nur Aisyah, Anjali Nur Faizah Nur Halimatussyadiah Nurdin Nurdin Nurdin Nurdin Perkasa , Subhan Pernanda, Teguh Satrio Prawiradilaga, Raden Rizky Suganda Pupung Purnamasari Puspita, Azzahra Rachma Puspitawaty, Vinna Putri Atikah Rahmawati Putri Wahyudin, Nurraisa Rabiatul Adwiyah Rachmat Suyanto Rachmat Suyanto Rahayu, Tri Wachyuni Randy Algian Tezar Mulyadi Renasha Firda Hanannisa Renatha Verary Rendy Farentino Rhamzy Fadhil Fauzan Riana Ridwan Rio Mahabelly Betrand Risfandipraja, Rafdy Riyadh Fahrudin Muamar Saleh Rizky Alief Nur Bani Roosallyn Assyofa, Allya Salma Putri Adzkia Salma Rahmi Pratiwi Santosa, Muhammad Iqbal Sapitri, Fira Sarah Annisa Fadhila Satria Kafin Muntazhar Sind Sendi Sanjaya Wanah Heryeni Shakti Firdaus, Firman Siti Salma Nurfadila Subhan Perkasa Sumadilaga Suci Nurbayani Sumadilaga, Subhan Perkasa Sunarto Sunarto Suyanto, Rachmat Syahla Fitri Tasya Aspiranti Tasya Rosyanti Tia Muthiah Wafa Widad Kartika Wahyu Pebriyanto Wanda Hilfuz Gumilar Wina Widia WULANDARI Yastin, Rachel Aldilla Yoga Prasetio, Yoga Yulie Erida Nur Rahmawati