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Andrianto Andrianto
Telkom University
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Design and Construction of a Web-Based Maintenance Ticket System to Optimize Damage Monitoring in Retail Stores Andrianto, Andrianto; Anggraeni Putri, Sukmawati
Journal of Applied Informatics Science Volume 1 Issue 1 (2025)
Publisher : GWS Group

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Abstract

PT. Indomarco Prismatama Cabang Tangerang 1 faces challenges in managing store infrastructure maintenance tickets because the reporting system is still manual. This causes delays in handling, unsystematic documentation, and difficulty in monitoring repair status. This study aims to design a web-based maintenance ticket information system to improve the efficiency of reporting and monitoring damage. The methods used include observation, interviews, and literature studies, with a system development approach using the Waterfall model. The system is built using the PHP programming language and MySQL database, and is designed with ERD diagrams and logical data structures. Testing is carried out using the blackbox method to ensure system functionality and User Acceptance Test (UAT) to assess user acceptance. The test results show that all functions run well, and the system is accepted with a high level of user satisfaction. This system helps improve the effectiveness of the maintenance process and supports the smooth operation of the store as a whole.
Co-Authors A, Ford Ance Abdulloh, Muchammad Raafi Achmad Reza Adnan, Syaiful Afnita, Nora Akmal Nur Arifin Akram, Muhammad Rafiul Alam, Citi Hasanah Nur Alamsyah, Nanang Alvian Fajar Setiawan Amanah, Fisa Amin, Aminul Amris, Firda Khairati Andi Dwi Riyanto Andita Putri, Sheila Anggraeni Putri, Sukmawati Annanda, Yefri Aqil, Sultan Arifin, Akmal Nur Arindanie, Amelia Asep Sufyan Muhakik Atamtajani Ayunda, Salsabila Azamel Fata Badriyatul Muniroh, Badriyatul Cahyo Sasmito Chris Chalik Dandi Yunidar Dani Arifudin Debi Setiawati, Debi Diana Artamevia Khoirunnisa Dona Saphiranti Dudik Djaja Sidarta Duski Samad Edwin Buyung Syarif Efendi, Syafrizal Elisa, Erlin Enggar Budi Pratama Enny Istanti Fajar Sadika Fajri, Muhammad Afhandry Farida Ariani FATHUR ROHMAN Fitri Nuraini, Fitri Giat Karyono Gusnita, Fitri Hardy Adiluhung Harsoyo, Primasitha M. Harsoyo, Primasitha Maharany Hermawan, Hanestya O. Hidayah, Teguh Ibadurrahman, Pejagote Ica Ramawisari Idris, Saufi Zahra Ihsan, Naufal Fadlan Ikbal, Ahmad Imam Tahyudin Imam, Muhammad Fadhil Imtihan Hanom Indragunawan, Cakti Julhadi, Julhadi Khoirunnisa, Diana Artamevia Kusuma, Gabrielle Mahanaim Lahmi, Ahmad Lestari, Sella Rizkita Lutvia Ebd, Adinda Nadya Maulidiah, Fadila Mawarni, Wulan Eka Msitam, Zainulfikar Putera Wardana Mufid, Abiyyu Rozan Muhakik Atamtajani, Asep Sufyan Muhakik, Asep Sufyan Muhammad Ramadhan Muhammad, Akbar R. Muhammad, Raafi Nur Mukhtar, Salsabila Nindya Kartika Kusumayati Ningsih, Sri Wahyuni Nisrina, Nabila Ratu Nofitayanti, Nofitayanti Noviyani, Rafiqa Nugroho, J Nur Handayati Nuruddin Hady Nuvus, Alviyatul Ainin Oky Setiawan Pikir, Budi S Prabu Wardono Prasetya, Bima Pregustama, Moch Refqi Prinata, Fadhil Surya PUTRA, AHMAD Putri, Ardella Anindya Rahmansyah, Farhan Rahmiyati Rahmiyati, Rahmiyati Rais, Zaim Ramadhan, Rizki Aulia Refdilzon Yasra, Refdilzon Rehani rehani Revanza Vialdi, Mohammad Rieska Maharani, Rieska Rizka Rachmawati Rizkiawan, Ronaldi Robbany, Fadly Rozak, Rofiq 'Abdul Rozak, Rofiq ‘Abdul Rully Hidayatullah Sabaniah, Nofetriani Safitri, Winda Saputra, Edriagus Saputra, Syahnan Sayuti, M. Sheila Andita Putri Solly Aryza Sony Wibisono Sri Untari Sumiarti Sumiarti Supriani, Bella SURYANINGRUM, EVI Suyitno Suyitno Syafruddin Syafruddin Syahputri, Marwah Annie Syamsurizal Syamsurizal - - Tahyudin, Imam Zaheen Terbit Setya Pambudi Tikaningsih, Ades Wahyu Prawesthi Wahyuni, Yosi Sri Wandi, Joni Indra willy.masrur@gmail.com Yahdi, Putri Octavia Regina Yani, Putri Andri Yanti, Novita Yanuar Herlambang Yoga Pujiraharjo Yulia Fitria Zaini, Bagas SI.