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All Journal Journal of Nutrition and Health Media Kesehatan Masyarakat Indonesia Jurnal Kesehatan Lingkungan indonesia Jurnal Kesehatan Masyarakat Jurnal Kebijakan Kesehatan Indonesia VISIKES LINK Jurnal Administrasi Kesehatan Indonesia Jurnal NERS Jurnal Keperawatan dan Kesehatan Masyarakat CENDEKIA UTAMA Jurnal Kesehatan Masyarakat (JKM) CENDEKIA UTAMA EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Manajemen Kesehatan Indonesia Jurnal Ilmiah Mahasiswa Dentino: Jurnal Kedokteran Gigi HIGEIA (Journal of Public Health Research and Development) Indonesian Journal of Early Childhood Education Studies Jurnal Penelitian Kesehatan Suara Forikes Jurnal Kesehatan Vokasional Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Kesehatan Komunitas Fokus Ekonomi Media Ilmu Kesehatan Journal of Public Health for Tropical and Coastal Region Journal of Maternal and Child Health Journal of Health Science and Prevention Holistik Jurnal Kesehatan Jurnal Kepemimpinan dan Manajemen Keperawatan Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal) Jurnal Kesehatan Global Unnes Journal of Public Health Public Health Perspective Journal Jurnal Riset Kesehatan Poltekkes Depkes Bandung Medical Technology and Public Health Journal Darmabakti Cendekia: Journal of Community Service and Engagements Contagion: Scientific Periodical Journal of Public Health and Coastal Health Jurnal Kesmas (Kesehatan Masyarakat) Khatulistiwa PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Ners Journal of Telenursing (JOTING) Jurnal Aisyah : Jurnal Ilmu Kesehatan Indonesian Journal of Global Health research Ekomaks : Jurnal Ilmu Ekonomi, Manajemen, dan Akuntansi G-Couns: Jurnal Bimbingan dan Konseling Jurnal Promotif Preventif International Islamic Medical Journal Jurnal Kesehatan Tambusai JOURNAL LA MEDIHEALTICO MAHESA : Malahayati Health Student Journal Journal of Community Development Cermin Dunia Kedokteran Media Publikasi Promosi Kesehatan Indonesia (MPPKI) International Journal of Science and Society (IJSOC) Indonesian Journal of Multidisciplinary Science Journal of Social Research Medical Sains : Jurnal Ilmiah Kefarmasian Quality : Jurnal Kesehatan Eduvest - Journal of Universal Studies Jurnal Pengabdian West Science Ranah Research : Journal of Multidisciplinary Research and Development IIJSE Medical Sains : Jurnal Ilmiah Kefarmasian Holistik Jurnal Kesehatan JHE (Journal of Health Education)

Septo Pawelas Arso

Departement Of Public Health, Faculty Of Public Health, Universitas Diponegoro

Author-ID : 233894

Religion Aerospace Engineering Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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Analysis on the Implementation of Clinical Performance Management Development in the Obstetric Inpatient Ward of Belu District General Hospital East Nusa Tenggara Yusfina Modesta Rua; Apoina Kartini; Septo Pawelas Arso
Jurnal Manajemen Kesehatan Indonesia Vol 3, No 2 (2015): Agustus 2015
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

ABSTRAKPMKK adalah upaya pengembangan kemampuan manajerial dan kinerja Bidan dalam memberikan pelayanan asuhan kebidanan di institusi pelayanan kesehatan yang bermutu. Beradasarkan surat keputusan Kep. Menkes RI. No 836/MENKES/SK/VI/2005 tentang Pengembangan Manajemen Kinerja Klinik (PMKK) maka program tersebut selanjutnya di jalankan oleh RSUD Atambua pada tahun 2006 namun kenyataannya program tersebut sulit dilaksanakan dengan hasil evaluasi yang menunjukkan bahwa program PMKK belum berjalan dengan baik. Penelitian ini menggunakan rancangan observasional dengan pendekatan kualitatif. Informan utama yaitu 7 orang bidan yang bertugas di ruang rawat inap kebidanan RSUD Atambua. Sedangkan informan triangulasi adalah kepala ruang rawat Inap kebidanan, kepala seksi pelayanan, kepala bidang pelayanan dan pasien. Struktur birokrasi secara khusus terkait PMKK misalnya SK petugas tidak ada, sehingga kejelasan bentuk dan tanggung jawabnya sulit diketahui dan dipahami oleh petugas PMKK. Telah tersedia SOP, uraian tugas, dan indikator kinerja namun pelaksanaannya hanya berdasarkan rutinitas. Tidak ada DRK maupun monitoring dan evaluasi yang disusun sesuai dengan standar PMKK, akan tetapi pelaksanaan diskusi, monitoring dan evaluasi selalu dilakukan secara bersamaan dan terjadwal. umumnya komunikasi antara petugas dengan pimpinan kurang baik khususnya PMKK dilihat dari tidak adanya sosialisasi program PMKK kepada bidan selaku pelaksana sehingga ada beberapa bidan yang tidak mengetahui program PMKK. Tidak ada tim khusus yang dibentuk secara resmi untuk pelaksanaan program PMKK, sarana dan prasarana dalam program PMKK belum tersedia sesuai dengan yang dibutuhkan. RSUD Atambua Perlu membentuk tim PMKK, untuk meningkatkan pemahaman bidan terhadap program PMKK perlu dilakukan sosialisasi kebijakan dengan meningkatkan intensitas forum interaktif antara DKK dengan RS serta pelatihan tahunan khusus program PMKK, Demi kesinambungan program, sebaiknya diskusi refleksi kasus, monitoring dan evaluasi program lebih ditingkatkan dan terjadwal dengan baik dan evaluasi dilakukan dengan menggunakan daftar tilik.Kata kunci : Program PMKK, Implementasi Kebijakan, Rawat Inap KebidananABSTRACTDevelopment of clinical performance management (PMKK) was an effort to develop managerial ability and performance of midwives in implementing obstetric care service in the qualified health service institution. Based on the Indonesian Health Minister Decree no. 836/MENKES/SK/VI/ 2005 regarding PMKK, accordingly, that program would be implemented by Atambua District General Hospital (RSUD) in 2006 but in the reality that program was difficult to be implemented.The result of an evaluation showed that PMKK program had not run well. This study used applied observational design and qualitative approach. The main informants were 7 midwives working at the obstetric inpatient wards of RSUD Atambua. Triangulation informants were the head of the obstetric inpatient wards, head of the service unit, head of the service department and patients. Bureaucracy structure was specifically related to PMKK such as no workers decree, consequently clarity of their task form and responsibilities were difficult to know and understood. Standard operating procedure, job description and performance indicator had been provided however the implementation was based only on the rutinity. No DRK or monitoring and evaluation that were designed according to PMKK standard, but the implementation of discussion, monitoring and evaluation were done together and scheduled. In general, there was poor communication between workers and their leaders specifically on PMKK. It could be seen that there was no PMKK program socialization to midwives and as a results several midwives have no knowledge on PMKK program. No special team formed formally to implement PMKK program. Facilities for PMKK program had not been provided according to the need.Atambua district general hospital needs to assemble PMKK team. To improve midwives understanding on PMKK program, the hospital needs to do socialization of the policies by increasing the intensity of interactive forum between District Health Office and Hospital and also conducting special training on PMKK program annually. For program continuity, it is better to increase the frequency of case reflection discussion, program monitoring and evaluation. It has to be scheduled properly and using check list when conducting evaluation.Keywords : PMKK program, policy implementation, obstetric inpatient

Beban Unit Rekam Medis Paska Sistem Vedika BPJS di RSUD Ungaran Wulan Kusumastuti; Ayun Sriatmi; Septo Pawelas Arso; Jhovia Aloedya Pramana
Jurnal Manajemen Kesehatan Indonesia Vol 7, No 1 (2019): April 2019
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Diterapkannya sistem implementasi verifikasi digital klaim (Vedika) oleh BPJS Kesehatan bagi fasilitas kesehatan rujukan tingkat lanjutan (FKRTL) mengakibatkan terjadinya penarikan petugas/pekerja BPJS Kesehatan di rumah sakit pemberi FKRTL. Akibat dari diterapkannya sistem ini, unit BPJS Kesehatan Centre yang sebelumnya ada di RSUD Ungaran dan memiliki fungsi sebagai unit penanganan masalah pelayanan kesehatan peserta BPJS Kesehatan menjadi hilang. Hal ini berpengaruh kepada proses pelayanan kesehatan di RSUD Ungaran terutama dalam hal penanganan keluhan pelayanan kesehatan dan pemberian informasi perihal kepesertaan BPJS, dimana hilangnya unit BPJS Kesehatan Centre ini berdampak kepada timbulnya keluhan pelayanan kesehatan oleh pasien peserta BPJS Kesehatan. Di RSUD Ungaran, fungsi unit BPJS Kesehatan Centre ini digantikan oleh unit Rekam Medis. Tujuan penelitian ini adalah untuk menganalisa beban unit Rekam Medis di RSUD Ungaran paska pemberlakuan sistem Vedika.Metode penelitian bersifat kualitatif disajikan dalam bentuk deskriptif untuk menggambarkan secara obyektif perilaku, persepsi, motivasi, dan tindakan.Dengan menggunakan analisa perspektif relatives advantage, compatibility dan complexity, hasil menunjukkan bahwa beban kerja unit Rekam Medis di RSUD menjadi bertambah karena dibebankan tugas pokok dan fungsi yang sama dengan unit BPJS Kesehatan Centre.RSUD Ungaran memerlukan solusi kebijakan berupa pembentukan unit baru untuk menangani masalah keluhan pelayanan kesehatan dan pemberian informasi terkait kepesertaan BPJS Kesehatan untuk memastikan hak dan kewajiban pasien peserta BPJS Kesehatan terpenuhi.

Analysis of Promotional Mix Effect (Marketing Communication Mix) on Patient Loyalty in Obstetric and Gynaecology Outpatient Unit in RSIA Kurnia Cilegon Eka Yunila Fatmasari; Sudiro Sudiro; Septo Pawelas Arso
Jurnal Manajemen Kesehatan Indonesia Vol 3, No 3 (2015): Desember 2015
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

ABSTRAKPenurunan kunjungan rawat inap terutama ruang rawat inap kebidanan di RSIA Kurnia Cilegon, penurunan jumlah pasien lama dan penurunan jumlah persalinan memperkuat indikasi loyalitas pasien di Poliklinik Obstetri dan Ginekologi menurun. Adanya persaingan rumah sakit swasta menempatkan bauran komunikasi pemasaran penting dalam meningkatkan kunjungan dan membangun hubungan jangka panjang dengan pasien. Penelitian ini bertujuan untuk mengetahui nilai promotional mix (bauran komunikasi pemasaran) dikaitkan dengan loyalitas pasien. Jenis penelitian observasional dengan pendekatan cross sectional. Variabel yang diteliti meliputi komunikasi personal, periklanan, publisitas dan hubungan masyarakat, materi pembelajaran, rancangan korporat dan kepuasan pasien. Data penelitian diolah secara kuantitatif dengan metode univariat, bivariat dan multivariat dengan uji analisis regresi logistik dilengkapi dengan analisis secara kualitatif (content analysis). Hasil penelitian menemukan bahwa persepsi kurang baik pada komunikasi personal sebesar 62%, persepsi kurang baik pada periklanan sebesar 55%, persepsi kurang baik pada publisitas dan hubungan masyarakat sebesar 63%, persepsi kurang baik pada materi pembelajaran sebesar 54%, persepsi kurang baik pada rancangan korporat sebesar 53% dan persepsi kurang baik pada kepuasan pasien sebesar 72%. Hasil analisis pengaruh bersama-sama menunjukkan bahwa komunikasi personal, periklanan, publisitas dan hubungan masyarakat, materi pembelajaran, rancangan korporat dan kepuasan pasien berpengaruh terhadap loyalitas pasien. Hasil tersebut dapat dibuat persamaan regresi yaitu Y= 0,871 + 2,145 variabel komunikasi personal + 1,879 variabel periklanan + 1,044 variabel publisitas dan hubungan masyarakat + 1,758 variabel materi pembelajaran + 1,233 variabel rancangan korporat + 1,445 variabel kepuasan pasien. Komunikasi personal memiliki pengaruh yang paling kuat sedangkan publisitas dan hubungan masyarakat memiliki pengaruh yang paling lemah terhadap loyalitas pasien. Disarankan manajemen RSIA Kurnia Cilegon untuk meningkatkan komunikasi personal bidan dan informasi sms gateway.Kata kunci : Promotional Mix, Loyalitas Pelanggan, Perilaku Konsumen. ABSTRACTThe decrease of inward visit specifically in the obstetrics inward room of Kurnia maternal andchild hospital (RSIA) Cilegon, the decrease of the number of old patients, and the decrease of the number of deliveries strengthen the indication of decreasing patient’s loyalty in the obstetrics and gynecology policlinic. Competition among private hospitals placed a promotional mix an important matter to increase patient visit, and to build long term relationship with patients. Objective of this study was to identify promotional mix value in relation with patients’ loyalty. This was an observational study with cross sectional approach. Study variables were personal communication, advertising, publicity and public relation, teaching materials, corporation design, and patient satisfaction. Data were analyzed quantitatively using univariate and bivariate methods; and multivariate analysis was conducted by applying logistic regression test. Qualitative analysis was implemented, and content analysis was applied. Results of the study showed that perception on personal communication was not good (62%), perception on the advertising was not good (55%), perception on publicity and public relation were not good (63%); perception on teaching materials was not good (54%), perception on corporate design was not good (53%), and perception on patient satisfaction was not good (72%). Result of multivariate analysis showed that personal communication, advertising, publicity and public relation, teaching materials, corporate design, and patient satisfaction influenced the patient loyalty. The regression formula was Y= 0.871 + 2.145 communication personal + 1.879 advertising + 1.044 publicity and public relation + 1.758 teaching materials + 1.233 corporate design + 1.445 patient satisfaction. Personal communication had the strongest influence, publicity and public relation had the weakest influence to patient loyalty. It is suggested to the management of RSIA Kurnia Cilegon to improve midwives personal communication and sms information gateway.Keywords : promotional mix, customer loyalty, consumer behavior

Hubungan Kelengkapan Isi Asesmen Awal Pasien dan Tema Komplain Pasien Mahabara Yang Putra; Luky Dwiantoro; Septo Pawelas Arso
Jurnal Manajemen Kesehatan Indonesia Vol 10, No 1 (2022): April 2022
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.10.1.2022.43-48

ABSTRACTBackground: The hospital is a plenary individual health service with one of the service standards in the form of patient assessment. The incomplete rate of filling out the initial medical assessment of patients in April 2018 at the inpatient polyclinic reached 37.35% from the standard which should have been 0% incomplete in 1x24 hours. The purpose of this study was to analyze the relationship between the level of completeness of the patient's initial assessment with the patient's complaint theme area. Method: This research is an analytical descriptive study used total sampling. Data were collected from December 2020 to February 2021. The research variable used was the level of completeness of the initial patient assessment as an independent variable with the patient's complaint theme field as the dependent variable. Data analysis was performed using a frequency distribution table and relationship analysis using the chi-square test.Results: The most (67.2%) complaints were made by patients or their families with incomplete initial assessments. The highest complaints with incomplete initial assessment were found in the medical field (75.0%). There was no relationship between the level of completeness of the patient's initial assessment and the patient's complaint theme area (p-value = 0.680). Evaluation of the hospital is needed to improve the quality of service. Further research can be conducted to determine the factors causing the high number of complaints in the medical field.Keywords: patient assessment, complaint, hospital

Analysis on Determinants of Pulmonary Tuberculosis Officer Motivations In Tuberculosis Case Invention in Semarang Regency (A Case Study in Several Primary Health Care Centers) Joyo Minardo; Ayun Sriatmi; Septo Pawelas Arso
Jurnal Manajemen Kesehatan Indonesia Vol 3, No 1 (2015): April 2015
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Penderita Tuberkulosis dengan status Basil Tahan Asam (BTA) positif dapat menularkan ke 1015 orang lain setiap tahunnya, sehingga penemuan kasus penting dilaksanakan. Cakupan penemuan kasus tuberkulosis dengan BTA positif di Kabupaten Semarang tahun 2009 jauh di bawah cakupan nasional. Rendahnya disebabkan karena motivasi petugas yang kurang. Tujuan penelitian ini untuk menganalisis faktor yang dapat menurunkan motivasi petugas TB dalam penemuan kasus di Kabupaten Semarang. Penelitian dilakukan dengan metode kualitatif. Pengumpulan data primer dilakukan dengan wawancara mendalam, dan data sekunder dengantelaah dokumentasi. Subjek penelitian adalah petugas Tuberkulosis Paru di Puskesmas. Pemilihan subjek dilakukan secara purposive. Informan utama berjumlah 18 orang, terdiri dari 6 orang perawat, 6 orang Analis dan 6 orang dokter kepala Puskesmas. Informan triangulasi adalah 6 orang petugas BP, dan satu orang Kasie P2M Dinkes Kabupaten Semarang. Analisis data dilakukan dengan content analysis. Hasil penelitian menunjukkan bahwa motivasi petugas rendah karena pekerjaannya merupakan penunjukkan pimpinan Puskesmas dan membutuhkan waktu yang lama serta berisiko tertular oleh penderita. Tanggung jawab dalam menyelesaikan pekerjaan kurang karena beban pekerjaan yang banyak, bekerja tanpa target dan motivasi. Petugas tidak mendapatkan kompensasi, membutuhkan dukungan dari pimpinan untuk mengeluarkan ide dan gagasan dalam penemuan kasus. Sarana transportasi untuk penemuan kasus tidak ada. Puskemas tidak memiliki rencana implementasi kebijakan program penemuan kasus, dan sistem supervisi terhadap cakupan penemuan kasus belum optimal. Disimpulkan bahwa motivasi petugas Tuberculosis Paru dalam penemuan kasus masih rendah, karena belum ada dukungan dan tanggung jawab masih kurang serta sistem kompensasi dan supervisi yang belum ada. Tuberculosis patients with positive acid fast bacilli (BTA) were able to infect 10-15 other people every year; therefore case detection was important to be implemented. Detection coverage of tuberculosis cases with positive BTA in Semarang district was far below national coverage. This low coverage could be caused by low motivation of tuberculosis (TB) health workers. Objective of this study was to analyze factors that decreased motivation of TB workers in conducting case detection in Semarang district. This was a qualitative study. Primary data collection was done by conducting in-depth interview; secondary data collection was done by conducting documentation review. Study subjects were lung tuberculosis workers in the primary healthcare centers. Subjects were purposively selected. The number of main informants was 18 people. The main informants were six nurses, 6 analysts, and six heads of primary health care centers. Triangulation informants were six polyclinic health workers, and one head of communicable disease control unit of Semarang district health office. Content analysis method was applied in the data analysis. Results of the study showed that motivation of TB workers was low due to the works were assigned by the primary healthcare centers leader, the work took longer time, and workers were at risk to get infection from patients. Responsibility to finish the works was low due to high amount of workload, work without target and motivation. TB workers did not get compensation; they needed support from the leader to express their ideas in the case detection. Transportation facility for case detection was not provided. The primary healthcare centers did not have planning to implement case detection program policy. Supervision system on case detection coverage was not optimal. In conclusion, motivation of lung tuberculosis workers in case detection was low. It was caused by no supports, insufficient responsibility, and no compensation and supervision.

Analisis Faktor-Faktor yang Mempengaruhi Kepuasan Kerja Karyawan RS M di Kabupaten Pekalongan Mokhammad Aji Edo Susanto; Chriswardani Suryawati; Septo Pawelas Arso
Jurnal Manajemen Kesehatan Indonesia Vol 8, No 1 (2020): April 2020
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.8.1.2020.37-42

RSI PKU Muhammadiyah Pekajangan Hospital always tries to develop existing services. The hospital must maintain services in order to satisfy all parties including its employees. The hospital sets the standard of employee satisfaction at 80%. The employee satisfaction survey continued to improve from 62.4% in 2015, 63.93% in 2016, to 72.29% in 2017 but has not yet reached the target. The research aims to analyze the factors that influence job satisfaction of RSI PKU Muhammadiyah Pekajangan Hospital employees.This type of research is quantitative with analytic methods and cross sectional study design. The number of samples is 172 people. The sample selection is done by optimum allocation stratified sampling. Data processing was performed by bifariate analysis using the Chi Square Test and multifariate analysis using multiple logistic regression tests.Employee satisfaction has reached 84.3%, exceeding the target set by the hospital. The work it self, awards / achievements, and coworkers have a significant relationship and influence on job satisfaction. Promotion, family support, payroll and benefits, work environment, and hospital policies have a relationship but the effect is less significant on job satisfaction. Leadership has no relationship with job satisfaction. The most influential factor on employee job satisfaction is the award / achievement factor with a Sig. = 0,000 and OR = 29,124.The award / achievement factor is the main factor so that the hospital needs to develop a management system that can adopt better awards / achievements with performance as a reference. Perceptions of payroll / benefits factors are also not good so it needs intervention. Giving awards in the form of additional payroll / benefits is expected to help increase job satisfaction.

The Effectiveness of Internal Audit in Regional Public Hospitals as Regional Public Service Agencies Septo Pawelas Arso; Antono Suryo Putro
Jurnal Manajemen Kesehatan Indonesia Vol 10, No 1 (2022): April 2022
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.10.1.2022.65-72

Public hospitals as mandated by regulation, managed as a public service agency, which given the flexibility on financial and resources management to perform good business practices in order to improve community services. As a public enterprise, regional hospitals must conduct good corporate governance by optimizing resources and providing quality services. The internal audit function have important role in this area. The purpose of this study was to determine the effectiveness of the implementation of internal audit in regional public hospitals as public service agencies. The research method was descriptive with qualitative approach. Research data was collected by observation of documents and in-depth interviews in 2 hospital, regional public hospital in district and regional public hospital at Central Java Province. The research subjects consisted of directors, Internal Auditor Unit ( SPI), service department, , finance and general affair. Data was processed and then content analyzed. Based on the research, internal audit unit structure were just formed to fully regulations. The internal audit team were incompetent, no training, job descriptions of staff had not been detailed and auditor team was double job as additional task. Audit function was more focused on the compliance of financial aspects and accountability. The function of performance evaluation and compliance on regulations had not been carried out. The constraints are the limited number of personnel and double jobs. Hospital directors were usually immediately aware of problems that arise even without reports from the internal audit unit. Monitoring and evaluation of internal audit unit has not been carried out intensively. Internal audit function had not been effectively performed. It is need to appoint staff with appropriate competencies, the role and function of the internal audit unit have to be improved through the establishment of specific job descriptions and the granting of broader authority to audit in all units.

DETERMINANTS OF THE QUALITY OF PHARMACY SERVICES IN HOSPITAL DURING PANDEMIC COVID-19 Arie Sulistiyoningrum; Ayun Sriatmi; Septo Pawelas Arso
Dentino : Jurnal Kedokteran Gigi Vol 7, No 1 (2022)
Publisher : FKG Unlam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/dentino.v7i1.13113

Background. Hospitals are individual health service facilities that are part of health resources in order to support the implementation of health efforts, one of which is pharmacy services. During pandemic covid-19, all hospitals must continue to provide service to patients, according to technical instructions, including Aisyiyah Kudus Hospital. The quality of service is determined by various factors, including perception of hospital, facilities, policies and competencies. Purpose. This study aims to analyse factors that affect quality of pharmaceutical services in the outpatient pharmacy installation of Aisyiyah Kudus Hospital. Methods. This study was a quantitative study with cross sectional design, population in this study were outpatients who received pharmacy services at Aisyiyah Kudus Hospital with sample size of 98 respondents. Sampling technique in this study was accidental sampling. Data were analysed by using Chi-Square test and Logistic Regression. Results. The result shows that there is a significant relationship between perceptions of hospital, infrastructure, officer competence and policies with service quality with p value 0.000, in a regression analysis show that there is a very strong influence of independent variables on the dependent variable. Conclusion. There is a significant relationship between perceptions of hospital, infrastructure, officer competence and policies with service quality. Hospital management needs to provide soft skill training for all officers in supporting the improvement of services to patients

EVALUASI CONTEXT, INPUT, PROCESS, DAN PRODUCT (CIPP) DETEKSI DINI GANGGUAN JIWA DI PUSKESMAS BANYUURIP Syafira Risdanti; Septo Pawelas Arso; Eka Yunila Fatmasari
Jurnal LINK Vol 17, No 1 (2021): MEI 2021
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat, Poltekkes Kemenkes Semarang

Deteksi dini gangguan jiwa di Puskesmas Banyuurip sebagai tindakan pencegahan dan intervensi dini faktor risiko. Deteksi dini diharapkan mengurangi prevalensi Orang Dengan Gangguan Jiwa (ODGJ) Kabupaten Purworejo yang menempati peringkat tertinggi di Riskesdas 2018 di Jawa Tengah. Pencapaian Puskesmas Banyuurip tahun 2019 adalah 33,02% pada usia produktif dan 80,6 % pada usia lanjut. Capaian tersebut menunjukkan adanya aspek-aspek yang perlu diperbaiki. Tujuan dari penelitian ini adalah mengevaluasi pelaksanaan deteksi dini gangguan jiwa melalui model CIPP. Metode penelitian ini menggunakan wawancara mendalam dan observasi. Penelitian ini merupakan penelitian kualitatif pendekatan deskriptif. Aspek evaluasi meliputi context, input, process dan product. Hasil penelitian pada evaluasi aspek context bahwa kebutuhan, masalah, dan sasaran deteksi dini gangguan jiwa menjadi latar belakang perencanaan. Evaluasi aspek input menunjukkan perencanaan cukup baik walaupun terdapat keterbatasan tenaga, dana, dan infrastruktur. Evaluasi aspek process bahwa pelaksanaan edukasi, rujukan, dan pelaporan kurang optimal dilaksanakan. Evaluasi aspek product dalam kriteria cukup baik dengan beberapa aspek perlu ditingkatkan. Antar aspek memiliki keterkaitan sehingga perbaikan satu aspek harus diikuti oleh aspek lainnya.

SUCCESS FACTORS OF MENTORING AND SUPERVISION BY HOSPITAL SUPERVISORY AGENCY Dea Devita; Septo Pawelas Arso; Nurhasmadiar Nandini
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 7 No. 2 (2019)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jaki.v7i2.2019.192-198

Background: A Hospital Supervisory Agency was established to assist hospitals to maintain their service quality. However, not all provinces have an effective Hospital Supervisory Agency. One of the Hospital Supervisory Agency that have run properly is Yogyakarta Provincial Hospital Supervisory Agency.Aim: This study analyzed the success factors of Yogyakarta Provincial Hospital Supervisory Agency in implementing supervision and mentoring to hospitals in Yogyakarta according to the Indonesian Government Regulation Number 49 of 2013.Methods: This study employed a secriptive-qualitative approach and was conducted in Yogyakarta from January to June 2019. Data were collected with in-depth interview to informants chosen by purposive sampling technique.Results: Yogyakarta Provincial Hospital Supervisory Agency could construct a mindset that hospitals will get benefits when partnering with them. Also, the members of Yogyakarta Provincial Hospital Supervisory Agency had strong commitment and work ethic to create innovative strategies and networking to many related stakeholders in spite of low funds from Yogyakarta Provincial Health Office or Yogyakarta Government.Conclusion: The success factors of Yogyakarta Provincial Hospital Supervisory Agency is determined by the high commitment of the members and well-built cooperation between Yogyakarta Provincial Hospital Supervisory Agencyand all hospitals in Yogyakarta.Keywords: Hospital Supervisory Board, success factors, mentoring, supervision.

Co-Authors Ade Kurniasari Ade Yuny Afriyanty Adhinda Nur Prativi, Adhinda Nur Aditya Kusumawati, Aditya Aditya Nugraha Agitiya, Jeremia Yohana Agung Budi Prasetijo Agung Budi Prasetijo, Agung Budi Ahmad Saroni Aini Nur Santi Aini Soeyono Ainur Rahma Alifa Nasyahta Rosiana Amad Mochamad Amalia Alifah Amirul Mukminin ANGELINE DEWI SUHENDRO Anggia Nuaristia Dewi Anneke Suparwati Antono Suryo Putro Antono Suryoputro Antono Suryoputro Apoina Kartini Apriliana Susilowati, Apriliana Arie Sulistiyoningrum Arie Sulistiyoningrum Arina Noor Eka Rachmawati Aris Puji Widodo Ariyani, Ima Asri Rossnita Dewi Astuti, Sri Widi Ayu Dyah Pramesti Ayun Sriatmi Bella Sarwestri Lestari, Bella Sarwestri Bernadette Teni Febriana Budiyono Budiyono Budiyono, Shabrina Putri Caesar al Ahmed Daminggo Cahya Tri Purnami Chandrika Fahira Quamila Chotijah Karimah Christanto, Yonathan Ardhana Christanto Christiana Nindya Timur Cika Hanjani Pratiwi Cintaniagitas, Najla Fadia Daru Lestyanto Dea Devita Dea Devita Dewi Susilowati Diah Eka Novitasari Dian Febrina Hutauruk Dian Widyaningrum Diantika, Aulia Haerda Dwiantoro, Luky Dyah Ayu Prabandani, Dyah Ayu Edlin Shufi Adam Eka Yunila Fatmasari Eka Yunila Fatmasari Eka Yunila Fatmasari, Eka Yunila Eko Hidayanto Eko Prihati Elyarna Shania Wahyudi Endang Fatmawati Eri Virdasari Etik Nindiya Setiya Ningrum Fachrudin, Nur Millati Hanifah Fandhira, Novalia Larissa Farid Agushybana Farid Farid Agushybana Fauzia, Rista Afriani Feny Widiyastuty Feny Widiyastuty Fidyanti Shabrina Junjungsari Fila Mulia Citra Permata Abadi Firman Firman Firsa Olivia Susan Gabrina Selvi Yanuarista Gani, Martinus Satya Gunarti, Gunarti Hanifah Iskhia Dilla Hanun, Hafida Zahara Hanwaring Puri, Citra Hapsari, Ika Sulistyaningrum Hartini Hartini Harwanto, Tri Hefi Dahlia Hela Ayu Ramadhan Husna, Eriana Mayasari Ika Sulistyaningrum Hapsari Indah Mutiara Puspita Sari Indana Aziza Putri Indrawati, Chaterina Ria Wahyu Indriani, Cynthia Rizky Irmawati, Refiola Irvine Nahla Anggraini Ismal Wahyu Isna Nurul Khomariah Iwan Yunianto J. Sugiarto Jafar Arifin, Jafar Jhovia Aloedya Pramana Jhovia Aloedya Pramana Joyo Minardo Karnoto . Kartika Yufi Aruming Melati Kawidian Putri Bayu Alam Khansa Maghfira Djatnika Kholidah, Miskiyatul Kholifatun Islami Khosyi, Vania Intana Lestari, Ayu Fina Lestari, Marselli Widya Lilis Setiyaningrum Lina Hanifah Linda Ayu Mustikasari Listia Ayuni Nur Afifah Luky Dwiantoro Lutfy Laksita Pranandari M. Abdurrahman Shidiq Made Weni Juliani Wismantari Madya Sulisno Madya Sulisno Maghfiroh, Ummi Lailatul Mahabara Yang Putra Martha Irene Kartasurya Mat Zudi Mateus Sakundarno Adi, Mateus Sakundarno Matius Sakundarno Adi Maudy Ritra Andini Maya Chrisdita Megawati Megawati Mei Tika Isdarini Meitrika Damayanti Melati, Ayu Sekar Mira Puspaningsih Mokhammad Aji Edo Susanto mufakhhir, Abdulaziez Muh, Fauzi Muhammad Farras Razin Perdana Muhammad Hasib Ardani Muhammad Hasib Ardani Murni Murni Mustikasari, Linda Ayu Nadia Dela Ayunda Nadzifah, Zalfa Naili Farida Nandini, S.KM., M.Kes, Nurhasmadiar Nisrina Aliftya Nissa Farzana Koesoemahardja Nopriwan Nopriwan Nugraha, Ega Nur Kurniawati Nurahmada, Dewi Nurdiyansyah, Andi Karisma Nurhasmadiar Nandini Nurhasmadiar Nandini Nurjazuli Nurjazuli Nurma Katrinnada Purwandari Nurul Balqis Shofiana Nurul Rizki Fitria Palawa Pangeran Hidayat Putra Paramita, Deskania Anggia Penggalih Mahardika Herlambang Prihati, Eko Prisma Armaya Priyadi Nugraha P Puri, Citra Hanwaring Putri Asmita Wigati Putri Asmita Wigati Putri, Farah Afanindya Jessedanta Putri, Maria Novencia Dwi Armita Rachel Karimah Raditya Noriski Rani Tiyas Budiyanti Rido Muid Riambodo Rika Rejeki Rina Yuliyanti Risa Rahayu Rista Afriani Fauzia Afriani Ristiyana, Lia Sarita Ritkha Aulia Fulansari Rizki Pamulat Sari Rohmah, Virda Inzatur Rosaningtyas, Wahyu Fajar Sabrilla Putri Gotama Salsabila Az Zahra Salsabilla Rushda Amrina Sari, Emy Novita Setyaningrum, Dian Setyarini, Reni Silavati, Yuni Adhita Sinta Indi Astuti Sintia Mashitoh Soffiyani, Nisa Solikin Solikin Solikin Solikin Sri Gama Apriani Sri Winarni Sri Winarni Sudiro Sudiro Sudiro Sudiro Sugeng Santoso Suryani Yuliyanti Susilaningrum, Rekawati Sutopo Patria Jati Suzanna Ratih Sari Syafira Risdanti Syafira Risdanti Syahidah, Putri Nadya Syahrul Hidayat Syifa Nur Fadhilah Syifa Sakinah Taufik Muhtarom Taufik Muhtarom Tio Dora Ultaria S. Tomi Konstantia Setiaji, Tomi Konstantia Tri Harwanto Tri Yuliastuti Untari Fajar Suryani Vienda Wirani Vinda Dwi Eriyanti WATI, DEWI KUSUMA Widyastuti, Rachma Dwi Wijaya Hermawan, Gandha Wildan Nur Aiman Wulan Kusumastuti Wulan Kusumastuti Wulan Kusumastuti Wulan Kusumastuti Wulan Kusumastuti Yanti, Ni Luh Devi Yohana Yohana Yonasari, Estie yuliana setyarini Yuliani Setyaningsih Yuliani, Kasih Yulis Muktafi'ah Yulis Muktafiah Yuliyanti, Rina Yusfina Modesta Rua Zadrak Romeo Kermite Zahroh Shaluhiyah

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