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All Journal Jurnal Gizi dan Pangan Jurnal Teknologi Dan Industri Pangan Media Gizi dan Keluarga JURNAL GIZI INDONESIA Media Kesehatan Masyarakat Indonesia Jurnal Manajemen Teknologi ANTHROPOS: JURNAL ANTROPOLOGI SOSIAL DAN BUDAYA (JOURNAL OF SOCIAL AND CULTURAL ANTHROPOLOGY) Jurnal Ekonomi : Journal of Economic Jurnal Keuangan dan Perbankan Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Jurnal Manajemen. Jurnal Media Gizi Indonesia (MGI) JURNAL KESEHATAN LINGKUNGAN (Journal of Environmental Health) Nutri-Sains: Jurnal Gizi, Pangan dan Aplikasinya INVOTEC GIZI INDONESIA International Research Journal of Business Studies (E-Journal) Jurnal Gizi Klinik Indonesia AGRITROPICA : Journal of Agricultural Sciences Amerta Nutrition J-Kesmas: Jurnal Kesehatan Masyarakat (Indonesian Journal of Public Health) World Nutrition Journal Jurnal Ilmiah Kesehatan (JIKA) ASEAN Marketing Journal Jurnal Ilmu Gizi dan Dietetik Media Pendidikan Gizi dan Kuliner Policy Brief Pertanian, Kelautan, dan Biosains Tropika International Research Journal of Business Studies Penelitian Gizi dan Makanan (The Journal of Nutrition and Food Research)
Dadang Sukandar
Department Of Community Nutrition, Faculty Of Human Ecology, IPB University, Bogor 16680, West Java, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : ASEAN Marketing Journal

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A Model of Service Marketing in Port Services: Empirical Study in PT Pelabuhan Indonesia II (Persero), Tanjung Priok Branch Srihadi, Rati Farini; Hartoyo, Hartoyo; Sukandar, Dadang; Maulana, Agus
ASEAN Marketing Journal Vol. 8, No. 1
Publisher : UI Scholars Hub

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Abstract

Port of Tanjung Priok is one of the ports in Indonesia which has the potential to be developed into an international seaport with the level of activity and the capacity of loading and unloading. This study aims to understand the key variables that determine the service quality of the port, so as to achieve customer satisfaction and loyalty. By using Structural Equation Modeling, this study analyzes the effects of various dimensions of service quality to customer satisfaction, and the relationships formed between perceived value and customer loyalty of the port service industry in Indonesia. The sampling method used was stratified random sampling with a total of 406 respondents. The results show positive relationships between the variables. This implies that service quality is an important aspect to focus on in order for Port of Tanjung Priok to achieve customer satisfaction and loyalty.
Co-Authors . Kasmita Agung Hendriadi Agung Hendriadi, Agung Agus Maulana Agus Maulana Aida Vitayala S Hubeis Al. Agus Kristiadi Al. Agus Kristiadi Ali Khomsan Amini Nasoetion Amini Nasoetion Anang Suhardianto Aptaribowo, Thoriq Dhiya Arfah Husna Arum Atmawikarta Bakhrul Khair Amal Brigitte Sarah Renyoet Budi Setiawan Budi Suharjo Budiono, Jane Sidney Cica Yulia Clara M Kusharto Clara Meliyanti Kusharto Crosita Octaria, MIH, dr. Yessi Daryanto, Heny K.S Dedi Budiman Hakim Deni Elnovriza Desti Sagita Putri Djoko Susanto Dodik Briawan Drajat Martianto Dwi Oktariani Chandra Eddy S, Eddy Eddy S. Mudjajanto Eddy Setyo Mudjajanto Eddy Setyo Mudjajanto Ekaningrum, Annisa Yuri Elisabet Bre Boli Ellis Endang Nikmawati Emillia Rahmariza Emma S Wirakusumah Eriyatno . Erli Mutiara Euis Sunarti Eva Z. Yusuf Eva Z. Yusuf Evy Damayanthi Faisal Anwar Faisal Anwar Febrina Sulistiawati Fitrah Ernawati Fitrah Ernawati Gantina, Anggit Gelora Mangalik Gigir, Engelien Milannia Hadi R, Hadi Hadi Riyadi Hardiansyah, Angga Hardinsyah Harianti, Rini Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo, Hartoyo Hidayat Syarief Hidayat Syarif Ikeu Tanziha Insan Karimah, Nia Isma Widiaty Kalinaki, Hanifar Khairunisa Khairunisa Khairunisa Khairunisa Khoirul Anwar Kristiadi, Al. Agus Lasmaida Gultom Leily Amalia Leily Amalia Leonnard, Leonnard Linda Dwi Jayanti M. Syamsul Maarif Makbul, Rivaini Fatimah Marahamah Marhamah Megahandayani, Keni Tyradh Mira Dewi Miratul Haya Musa Hubeis Nani Sufiani Suhanda Nani Sufiani Suhanda Nazdan Nazdan Novfitri Syuryadi Nurani, Atat Siti Nurmala Panjaitan Pang S. Asngari Parlagutan Silitonga Permatasari, Tyas Putri, Marini Putri, Sharikha Herlinanda Arya Ragil Asma Saputra Rahmaniya, Liya Putri Rahmat Darmawan, Rahmat Randani, Aldiza Intan Rati Farini Srihadi Reni Zuraida Rian Diana Rian Diana Rimbawan , Rinaldi Syahran Rindu Dwi Malateki Solihin Rita Patriasih Setyo Puji Handayati Siti Maryam Soraya, Dinah Sri Anna Marliyati Sri Sumarmi Sri Wahyu Angga Dewi Srihadi, Rati Farini Suprihatin Guhardja Suryana Suryana Suryono Sutyawan Sutyawan Teguh Jati Prasetyo Tiurma Sinaga Widya Ayu Kurnia Putri Yaktiworo Indriani Yayat Heryatno Yayuk Farida Baliwati Yekti Hartati Effendi Yulia Rahmawati, Yulia Yusuf, Eva Z. Yusuf, Eva. Z. Zenderi Wardani