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THE CREDIBILITY OF CONSUMER REVIEWS ON THREE E-COMMERCE IN INDONESIA: MIXED METHOD APPROACH Wahpiyudin, Cep Abdul Baasith; Mahanani, Raditya Kasih; Rahayu, Ismie Leona; Simanjuntak, Megawati; Sumarwan, Ujang; Yuliati, Lilik Noor; Djamaludin, Moh. Djemdjem; Johan, Irni Rahmayani; Muflikhati, Istiqlaliyah
Jurnal Ilmu Keluarga dan Konsumen Vol. 15 No. 3 (2022): JURNAL ILMU KELUARGA DAN KONSUMEN 15.3
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24156/jikk.2022.15.3.287

Abstract

Online stores with more than 3000 reviews have made it difficult for consumers to find reviews that can be used as the main source of information to decide on a purchase. This research aims to investigate the credibility of reviews that consumers can be trusted. This research used mixed methods (quantitative and qualitative) through sequential explanation. In this quantitative study, 300 respondents were collected using a voluntary sampling technique, and 900 reviews from three e-commerce sites in Indonesia were selected purposely. The qualitative approach used in-depth interviews with three consumers and a selected seller using a purposive sampling technique. The data was processed by multiple linear regression and descriptive using SPSS 25.0 and Nvivo 12. Research results confirmed that the motivation to read reviews and consumer attitudes toward reviews significantly affect online purchasing decisions, but a third of consumers still rarely provide reviews. Furthermore, based on source credibility, E-WOM quality, and recommendation rating, in the three e-commerce sites, almost half of the reviews studied were hard to be trusted. Based on these findings, this research summarizes the policy implications for consumers and governments and suggests future research.
KECEMASAN, EFIKASI DIRI AKADEMIK, MOTIVASI BELAJAR: ANALISIS JENIS KELAMIN PADA MAHASISWA SELAMA PANDEMI COVID-19 Imania, Hanny; Latifah, Melly; Yuliati , Lilik Noor
Jurnal Ilmu Keluarga dan Konsumen Vol. 15 No. 3 (2022): JURNAL ILMU KELUARGA DAN KONSUMEN 15.3
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24156/jikk.2022.15.3.251

Abstract

Di tahun 2021 pandemi Covid-19 kian melonjak tinggi sehingga pemerintah menerapkan Pemberlakuan Pembatasan Kegiatan Masyarakat (PPKM) yang dapat mengakibatkan pembatasan interaksi sosial dan perubahan model pembelajaran yang menyebabkan terjadinya kecemasan pada mahasiswa. Riset ini bertujuan untuk menganalisis perbedaan dan pengaruh tingkatan kecemasan, tingkatan efikasi diri akademik, serta motivasi belajar berlandaskan jenis kelamin. Riset ini menggunakan desain eksplanatori. Penelitian ini dilakukan selama 6 bulan dimulai dari bulan Juni 2021 sampai bulan November 2021 dibantu dengan kuesioner daring. Data dianalisis secara deskriptif dan inferensial dengan uji independent t-test dan Structural Equation Modelling (SEM) menggunakan fitur SPSS 25.0 serta Smart PLS 3.0. Hasil riset menunjukkan kalangan mahasiswa Laki-laki mengalami kecemasan yang lebih rendah dibandingkan kalangan perempuan. Sementara itu, efikasi diri akademik dan motivasi belajar tidak berbeda antara kalangan mahasiswa laki-laki dan perempuan. Hasil uji SEM menunjukkan bahwa motivasi belajar dipengaruhi oleh kecemasan melalui efikasi diri akademik baik pada kalangan laki-laki maupun perempuan. Hasil riset ini berimplikasi pada pentingnya upaya peningkatan efikasi diri akademik dan motivasi belajar untuk menurunkan kecemasan mahasiswa di masa pandemi Covid-19.
EXPLAINING CHILDREN ON YOUTUBE: THE CASE OF INDONESIAN SUBSCRIBER BEHAVIORAL INTENTION ON KIDZ YOUTUBE CHANNEL : Kajian Anak pada YouTube: Kasus Minat Subscriber Indonesia di Channel Youtube Kidz Simanjuntak, Megawati; Putri, Marietta Krisnaya Nandika; Yuliati, Lilik Noor; Muflikhati, Istiqlaliyah; Retnaningsih, Retnaningsih; Johan, Irni Rahmayani
Jurnal Ilmu Keluarga dan Konsumen Vol. 16 No. 2 (2023): JURNAL ILMU KELUARGA DAN KONSUMEN 16.2
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24156/jikk.2023.16.2.188

Abstract

Understanding children's behavior and intentions to subscribe to YouTube channels are important for production companies and parents. This study analyzed factors influencing children’s behavioral intention to subscribe to YouTube channels using UTAUT 2 model and SEM-PLS analysis. The samples were 100 kids aged 7 to 12 who live in the Greater Jakarta area. Data were collected through an online questionnaire. The results showed that habit and social influence significantly influenced children’s behavioral intention to use Kidz YouTube Channel. Children’s behavioral intention to use Kidz YouTube Channel significantly influenced children’s usage behavior. Moreover, children’s usage behavior significantly influenced their intention to subscribe to Kidz's YouTube Channel. The study indicated that children’s decision to subscribe to YouTube channels was simple and relied on their habits and social influence. Therefore, parents need to supervise children’s activities on YouTube. Meanwhile, the content creator company could optimize a routine schedule for uploading a new video based on selected themes and also needs to increase parents’ awareness of the safety of their program.
PERTUKARAN BARANG-JASA, KUALITAS HUBUNGAN KELUARGA, DAN KUALITAS HIDUP KELUARGA SANDWICH: Exchange of Goods and Services, Quality of Family Relationships, and Sandwich Family Quality of Life Cahayani, Octaria Intan; Puspitawati, Herien; Yuliati, Lilik Noor
Jurnal Ilmu Keluarga dan Konsumen Vol. 17 No. 1 (2024): JURNAL ILMU KELUARGA DAN KONSUMEN 17.1
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24156/jikk.2024.17.1.1

Abstract

Keluarga yang hidup dengan tiga generasi (keluarga sandwich) menunjukkan adanya pertukaran bantuan berupa barang dan jasa antargenerasi yang mempererat hubungan keluarga sehingga dapat memengaruhi kualitas hidup keluarga. Penelitian ini bertujuan untuk menganalisis pengaruh pertukaran barang-jasa dan kualitas hubungan keluarga terhadap kualitas hidup keluarga sandwich. Desain penelitian cross-sectional study. Lokasi penelitian di Kota Bogor yang dipilih secara purposive. Penelitian dilakukan pada tipe keluarga sandwich yaitu keluarga dengan tiga generasi yang terdiri atas suami-istri (G2), anak (G3), dan lansia (G1). Keluarga dalam penelitian merupakan keluarga dengan sosial ekonomi menengah ke bawah. Responden adalah istri (G2) yang menjawab pertanyaan terkait kondisi G1, G2, dan G3. Jumlah contoh adalah 140 keluarga yang dipilih secara purposive. Pengumpulan data menggunakan kuesioner. Analisis data penelitian menggunakan Structural Equation Modelling (SEM)-PLS. Hasil menunjukkan bahwa pertukaran barang-jasa, kualitas hubungan keluarga, dan kualitas hidup keluarga sandwich termasuk dalam kategori sedang. Hasil analisis SEM-PLS menunjukkan bahwa kualitas hidup keluarga sandwich dipengaruhi langsung oleh pertukaran barang-jasa dan kualitas hubungan keluarga. Keluarga dapat memastikan proses interaksi yang baik di dalam keluarga untuk menunjang pertukaran barang-jasa dalam mewujudkan kualitas hidup keluarga.
THE ROLE OF SOCIALIZATION IN FORMING SUSTAINABLE CONSUMPTION BEHAVIOR IN SCHOOL-AGE CHILDREN: Peran Sosialisasi dalam Pembentukan Perilaku Konsumsi Berkelanjutan pada Anak Usia Sekolah Andini, Putri Fildzah; Yuliati, Lilik Noor
Jurnal Ilmu Keluarga dan Konsumen Vol. 17 No. 2 (2024): JURNAL ILMU KELUARGA DAN KONSUMEN 17.2
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24156/jikk.2024.17.2.146

Abstract

Sustainable consumption behavior, namely making decisions that ensure the environment will not be damaged by SDG's goal 12. This research explores the relationship between respondent characteristics and sustainable consumption behavior and the influence of teacher socialization, parental socialization, and social media on consumption and sustainability values. This research was conducted cross-sectionally on 218 elementary school students using cluster random sampling. The data was processed using SPSS 25 and Smart-PLS 3. The results showed that sustainable consumption behavior among male students tended to be better and also tended to be better among children who had working mothers. The results of the SEM analysis showed a significant influence of parental socialization on sustainable consumption behavior. In addition, a significant positive indirect effect was found between teacher socialization, parental socialization, and social media exposure on sustainable consumption behavior through consumption values. Therefore, parents need to provide positive socialization to children regarding consumption values to encourage sustainable consumption behavior in children.
The Role of Environment and Self on Self-Efficacy in Students' Career Decision Making Andini, Putri Fildzah; Yuliati, Lilik Noor; Hastuti, Dwi
Jurnal Kependidikan : Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran, dan Pembelajaran Vol. 10 No. 3 (2024): September
Publisher : LPPM Universitas Pendidikan Mandalika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jk.v10i3.12469

Abstract

This research aims to assess the influence of the level of peer attachment, teacher support, parental support, self-concept, and planned career events on the career decision-making self-efficacy of high school and vocational school students. This research used a cross-sectional study design with a quantitative approach. This research was conducted on 317 students, with 157 high school students and 160 vocational school students determined by cluster random sampling. Data was collected through questionnaires and analyzed using Structural Equation Modeling (SEM) with Smart-PLS. SEM test results showed a significant positive direct influence between parental support, teacher support, and peer attachment on the self-concept of parental support, parental support, and self-concept regarding planned happenstance career, and teacher support and planned happenstance career on career decision-making self-efficacy. Apart from that, there was an indirect influence between parental support, teacher support, and peer attachment on career decision-making self-efficacy through self-concept and planned happenstance careers. Therefore, parents need to shape their children's promising planned careers so that they can have self-efficacy for making sound career decisions as well.
Entrepreneurship and Innovation in Telemedicine Adoption Among Physicians in Indonesia Setiawaty, Elika; Hartoyo, Hartoyo; Nurmalina, Rita; Yuliati, Lilik Noor
Aptisi Transactions On Technopreneurship (ATT) Vol 7 No 3 (2025): November
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v7i3.707

Abstract

This study examines the factors driving telemedicine adoption among physicians in Indonesia, employing an integrated framework based on the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT). The framework investigates the influence of performance expectancy, effort expectancy, facilitating conditions, social support, and economic value on physicians behavioral intention and actual use of telemedicine, with attitude acting as a key mediating variable. Additionally, demographic characteristics, including age, practice type, and practice duration, are explored as potential moderators in these relationships. Data was gathered from a cross-sectional survey of 244 physicians across various specialties and regions in Indonesia. The study findings, analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), reveal that effort expectancy, facilitating conditions, social support, and economic value significantly influence both behavioral intention and actual use. In contrast, performance expectancy does not have a significant effect. Attitude plays a crucial mediating role in translating physicians perceptions into adoption behaviors. Moreover, practice type moderates the path from behavioral intention to actual use, with general practitioners more likely to adopt telemedicine than specialists. The results emphasize that telemedicine strategies should prioritize usability, economic value, social support, and institutional backing. This study contributes to the telemedicine adoption literature by extending TAM and UTAUT with attitudinal mediation and economic value, while highlighting emerging psychosocial factors in Southeast Asia. These insights offer practical guidance for healthcare managers and policymakers.
THE INFLUENCE OF MARKETING MIX, STORE IMAGE, STORE ATMOSPHERE, SHOPPING EXPERIENCE ON BUYING INTEREST OF TRANSMART CARREFOUR INDONESIA CONSUMER Furqan , Muhammad; Yuliati , Lilik Noor; Indrawan , Dikky
International Journal of Artificial Intelligence for Digital Marketing Vol. 1 No. 4 (2024): International Journal of Artificial Intelligence for Digital Marketing
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijaifd.v1i4.188

Abstract

The retail business in Indonesia, especially modern retail, is growing quite rapidly. Transmart Carrefour is now a brand that is widely known and recognized by the public by getting the highest TBI (Top Brand Index) score compared to others. The purpose of this study is to analyze the influence of marketing mix, store image, store atmosphere, shopping experience on consumer purchasing interest at Transmart Carrefour Indonesia. The approach used in this study is a quantitative approach with an online survey method to respondents. The population in this study is people who have made purchases at Transmart Carrefour throughout Indonesia. The number of samples used in research using Partial least squares-SEM analysis is at least 30-100 samples. So the researcher decided to use a sample of 100 consumers. The results of the study show that, 1). There is a significant positive influence of marketing mix on purchase interest. The mean value (average) is 4.345. This result indicates that the marketing mix at Transmart Carrefour has been running very well. 2). There is a significant positive influence of store image on purchase interest. The mean value (average) is 4.159. This result indicates that store image at Transmart Carrefour has been running well 3). There is a significant positive influence of store atmosphere on purchase interest. The mean value (average) is 3.934. This result indicates that the store atmosphere at Transmart Carrefour has been running quite well, 4). This result indicates that the store atmosphere at Transmart Carrefour has been running quite well. 4). There is a significant positive influence of shopping experience on purchase interest. The mean value (average) is 4.075. This result indicates that the shopping experience at Transmart Carrefour has been running well.
Digital Health Management and Physician Behavior in Sustainable Telemedicine Use Setiawaty, Elika; Hartoyo; Nurmalita, Rita; Yuliati, Lilik Noor
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.3976

Abstract

Telemedicine has become a key component of digital health management in emerging healthcare systems. This study aims to investigate the behavioural drivers of sustainable telemedicine adoption among physicians. An integrative behavioural model was developed by combining the Unified Theory of Acceptance and Use of Technology, Technology Acceptance Model, Innovation Resistance Theory, and Social Cognitive Theory, along with constructs of economic value and social support. A cross-sectional survey of 244 licensed physicians was conducted using purposive sampling, and data were analysed with Partial Least Squares Structural Equation Modelling (PLS-SEM) and Multi-Group Analysis. The results indicate that economic value is the strongest predictor of behavioural intention, while social support is the primary determinant of actual use. Perceived digital risk had no significant impact, underscoring an intention–action gap where readiness does not always lead to sustained behaviour. MGA revealed that physicians with 5–10 years of experience were more sensitive to digital risks, which negatively influenced their intention to adopt. These findings emphasize the importance of economic framing and professional support in closing the intention–action gap and strengthening sustainable telemedicine adoption. The study offers evidence-based insights for managing long-term digital health transformation in developing healthcare contexts.
Organizational Culture, Knowledge Sharing, and Innovation’s Impact on Competitive Advantage in the Indonesian Bakery Industry Brilliana, Jasmine Chiquita; Hartoyo; Yuliati, Lilik Noor
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4123

Abstract

Intensifying competition and rapid changes in consumer preferences within the Indonesian bakery industry have compelled firms to continuously strengthen their internal capabilities to sustain competitive advantage. This research aims to examine the effect of organizational culture, knowledge sharing, and organizational innovation in building a competitive advantage in the bakery industry. Using the perspectives of resource-based view, knowledge-based view, and dynamic capabilities, this study adopts a sequential design of mixed-method exploration. The qualitative phase involved in-depth interviews with one director, two coordinating managers, and one manager, followed by quantitative analysis using 197 survey responses. The data was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that organizational culture significantly influences knowledge sharing, organizational innovation, and competitive advantage. In addition, the sharing of knowledge and organizational innovation contributes significantly to competitive advantage. These findings emphasize the importance of fostering a strong organizational culture that supports knowledge sharing and innovation to achieve sustainable competitiveness.
Co-Authors . Adiyyah Adiputra, Henry Jonathan Aditya Primarianto Agus W Soehadi Agus Wijaya Soehadi Ajeng Nugrahaning Dewanti Al Ayyubi, Sholahudin Aditya Alexandrina, Elke Alfiasari Amirah, Nurul Anasuyari, Ni Komang Yastri Andini, Putri Fildzah Andrini, Raissa Fidela Anggi Mayang Sari Anggraini, Zunika Dwi Anjani, Gita Indri Annetta Gunawan Annuridya Rosyidta Pratiwi Octasylva Annuridya Rosyidta Pratiwi Octasylva Annuridya Rosyidta Pratiwi Octasylva Arie Satryo Wibowo Arief Daryanto Arif Imam Suroso Arif Satria Aris Solikhah, Aris Arsyianti, Laily Dwi Asep Rustiawan ASEP SAEFUDDIN Asep Taryana Asikin, Munawar Azizah, Yasmin Bagus Sartono Bobit Kowanus Utomo Bona Tua, Marco Brilliana, Jasmine Chiquita Budi Bagus Prasetyo Budi Setiawan Budi Suharjo Bunasor Sanim Cahayani, Octaria Intan Caselia Ajeng Puspitasari Dania, Dania Darjono, Agus Heru Dedy Wahyudi Denissa Chika Finira, Denissa Chika Derina Maehara Diah Krisnatuti Dian Yunita Sari, Dian Yunita Dieni, Lidya Dika Anggari Dini Aprilia DWI HASTUTI Dwi Hastuti Edza Rinaldi Edza Rinaldi Emma S Wirakusumah Emmy Karsin Enny Kristiani Enny Kristiani Euis Sunarti Evi Sofia Fahrillah, Ahmad Ariq Faisal, Muhammad Ircham Fajriani, Zhalfa Kirana Fandi Yanuar Rahman Farit Afendi Fuadini Therik Fufut Tri Nur Indah Furqan , Muhammad Galih Andihka Handayani, Astrid Putri Handian Purwawangsa Hanief Satria Dharmeswara Hari Wijayanto Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo Hartoyo, Hartoyo Hendarsyah, Rachman Heny K Suwarsinah Hera Laxmi Devi Septiani Hera Laxmi Devi Septiani Herien Puspitawati Herlina, Niki Hilaliyah, Bulan Hilda Fauziah, Hilda Hotmauli Adina Riska Hurriyatun Kabbaro, Hurriyatun Hurriyyatun Kabbaro Imania, Hanny Indrawan , Dikky Indri Nurfitriani Inna Kurnia Hidayat Irmayani Nurasrina Irni Rahmayani Johan irwandar, Sapta N Istikhamah - Istikhamah, Istikhamah - Istiqlaliyah Muflikhati Jaelani, Raditya Jihan Apikasari Putri Kaiwa, Ogan Khasanah , Nurul Kinanti Prabandari Kirbrandoko Kirbrandoko Krisnandiva, Radya Ayu Kristiani, Enny Kumalasari, Berti Laili, Mahsiani Mina Laily Dwi Arsyianti Lina Herlina Lina Herlina Lisdiawati, Hartika Lukman M. Baga m, Istiqlaliyah M. Joko Affandi Ma'mun Sarma Mahanani, Raditya Kasih Maria Tri Rahayu Maulana Achsan Al Farisi Maulidina, Avia Megawati Simanjuntak Meilani, Lala Melly Latifah Mia Fitriyah Setianingrum, Mia Fitriyah Mila Fauziah Moh. Djemdjem Djamaludin Mohammad Iqbal Irfany Muhammad Rizky Murpraptomo, Saka Haditya Mutiara Purnamawati, Mutiara Nadia Aulia, Nadia Neni Seliana Ni Komang Yastri Anasuyari Nimmi Zulbainarni Nino Yayah Saad Northa Idaman Novita Kamaruddin Nugroho, Annisa Shabrina NUR HASANAH Nur Hasanah Nurfadillah, Mursidah Nurfitriliani Fitri Nurmalita, Rita Oktriyanto Oktriyanto, Oktriyanto Popong Nurhayati Popy Anggasari Primadona, Fitry Primadona, Fitry Pudji Muljono Pujowati, Penny Putri Fildzah Andini Putri Nadia Esa Putri, Marietta Krisnaya Nandika Rabbani, Muhammad Yazid Ilham Rabilla, Raissa Rahmaditya Rahayu, Ismie Leona Rahmah, Ayu Annisa Rahmaita Rahmaita, Rahmaita Raisa, Siti Editha Rangga Jayanti Rantetoding Rani Maulanasari Ratih Dwi Hastuti Retnaningsih Retnaningsih Retnaningsih Retnaningsih Reviani, Nia Rika Hardani Rika Hardani, Rika Rini Andriyani Risda Rizkillah, Risda Rita Nurmalina Riza Rahmanu Rizky Perdana Putra, Rizky Perdana Seliana, Neni Setiadi Djohar Setianawati Nora Hijrah Setiawaty, Elika Shalihati, Fithriyyah Sherli Siman juntak Siti Jahroh Sofyan Sjaf Sri Anna Marliyati Stevanus Bayu Satriawan, Stevanus Bayu Syah, Aidha Sylvia Simanjuntak Tevi Karuniawati, Tevi Timoty , Nico Sandre Tio Putra Mahardika Ujang Sumarwan Ujang Sumarwan Wahpiyudin, Cep Abdul Baasith Wahyuni, Hany Dwi Wardhani, Widya Winarni Saftarya Timedina Gultom Yeni Dilla Roza Yulina Eva Riany Yulina Eva Riany Yusuf Ryadi Yuza Anzola Zefanya, Harita Julie Zidane, Ichsan Zikri, Zikri Zuliyanti Shabrina