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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Riset Bisnis dan Manajemen International Journal of Marine Engineering Innovation and Research Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management Ekonomica Sharia: Jurnal Pemikiran dan Pengembangan Ekonomi Syariah Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) Joong-Ki : Jurnal Pengabdian Masyarakat Business and Entrepreneurial Review Jurnal Indonesia Sosial Teknologi Equivalent: Jurnal Ilmiah Sosial Teknik Joong-Ki Management Studies and Business Journal Intechno Journal : Information Technology Journal Jurnal Siber Multi Disiplin Siber Journal of Transportation and Logistics Jurnal Pengabdian Masyarakat dan Penelitian Terapan Joong-Ki Warta Penelitian Perhubungan
Siti Maemunah
Institut Transportasi Dan Logistik Trisakti, Jakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Physics Social Sciences Transportation Other

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Pengaruh Manajemen Stres Kerja dan Perbedaan Budaya terhadap Kinerja Kru di Perusahaan Kelautan KSS Siti Maemunah; Teguh Palinggi; Yuliantini Yuliantini; Olfebri Olfebri; Yosi Pahala
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 6 (2026): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i6.8590

Abstract

Penelitian ini bertujuan menentukan hubungan pengaruh stress kerja terhadap kinerja kru kapal, menentukan pengaruh perbedaan budaya terhadap kinerja kru, dan menentukan pengaruh stress kerja dan perbedaan budaya terhadap kinerja kru kapal. Jenis penelitian yang digunakan dalam penelitian ini adalah explanatory research. Sampel dari penelitian ini berjumlah 83 kru kapal. Kuesioner yang disebarkan dianalisis menggunakan Structural Equation Modeling (SEM) dengan alternatif Partial Least Square (PLS) menggunakan program SmartPLS versi 4.1.0.6. Hasil penelitian menunjukkan bahwa pengaruh stress kerja terhadap kinerja kru kapal KSS Marine berpengaruh positif dan signifikan ini menunjukan bahwa Stress kerja berpengaruh signifikan terhadap kinerja kru, berarti semakin kuat stress kerja, semakin tinggi pula kinerja kru, produktif karena tekanan yang diterima dapat menjadi tantangan yang mendorong peningkatan kinerja. Perbedaan budaya tidak signifikan terhadap kinerja kru kapal KSS, stress kerja dan perbedaan budaya mempengaruhi kinerja kru kapal kapal KSS Marine.
Pengiriman Day Old Chick (DOC) Dengan Angkutan Udara Menggunakan Metode House of Risk (HOR) Siti Maemunah; Widhi Setyowati; Yuliantini Yuliantini; Euis Saribanon; Zainal Abidin; Dinar Dewi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5994

Abstract

Kegiatan pengiriman Day Old Chicks (DOC) dengan menggunakan angkutan udara melibatkan tingkat Dead on Arrival (DOA) yang meliputi tingkat kematian, penurunan kualitas, dan tingkat kehilangan baik pada prosedur pengiriman reguler maupun charter. Penelitian ini bertujuan untuk memitigasi risiko guna meminimalisir risiko tersebut dengan menggunakan analisis House of Risk (HoR). Metode penelitian yang digunakan adalah kualitatif dengan memanfaatkan triangulasi, wawancara, observasi, dan HoR. Hasil penelitian dari prosedur pengiriman penerbangan reguler dan charter mengidentifikasi 12 kejadian risiko dan 21 agen risiko. Hasil HoR-1 menemukan korelasi antara kejadian risiko dan agen risiko, sehingga menghasilkan nilai Aggregate Risk Potential (ARP), mengidentifikasi empat agen risiko dominan: penempatan dan penataan kotak yang kurang optimal, tercampurnya DOC dengan kargo lain, waktu tunggu penerbangan yang lama, dan suhu yang terlalu panas atau dingin. Pada tahap mitigasi risiko, HoR-2 mengidentifikasi 15 tindakan pencegahan yang dominan: menata kotak DOC di atas palet, menambahkan penyangga sudut, menghindari penumpukan kotak yang berlebihan, menggunakan material kotak yang sesuai, memastikan penanganan yang cermat oleh personel, menjaga suhu ruangan yang sesuai untuk DOC, memastikan sirkulasi udara yang baik di sekitar kotak DOC dan di area penyimpanan, berkoordinasi antar pihak terkait kebutuhan penanganan khusus DOC, menyiapkan prosedur darurat untuk keterlambatan yang lebih lama dari yang diharapkan, memeriksa suhu sebelum pengiriman, menggunakan perangkat pemantauan suhu waktu nyata, meminimalkan waktu yang dihabiskan di area terbuka, dan melakukan pengiriman pada malam hari. Berdasarkan hasil HoR-2, perusahaan harus menerapkan mitigasi berdasarkan nilai efektivitasnya.
Pengaruh Logistics Service Quality dan On-time Delivery terhadap Customer Loyalty melalui Customer Satisfaction (Studi Pada PT Magenta Media) Rafif Assyari; Muhammad Iqbal Firdaus; Siti Maemunah; Okin Ringan Purba; Veronica Veronica
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6842

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Logistics Service Quality dan On-time Delivery terhadap Customer Loyalty, dengan Customer Satisfaction sebagai variabel mediasi, di Gudang PT Magenta Media. Fenomena yang melatar belakangi penelitian ini adalah adanya keluhan pelanggan terkait keterlambatan pengiriman, ketidaksesuaian barang, hingga respons pelayanan yang kurang optimal, yang berdampak pada kepuasan dan loyalitas pelanggan. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik purposive sampling kepada 150 responden yang merupakan pelanggan PT Magenta Media. Instrumen pengumpulan data berupa kuesioner menggunakan skala Likert. Analisis data dilakukan dengan metode Structural Equation Modeling (SEM) berbasis Partial Least Square (PLS). Hasil penelitian menunjukkan bahwa Logistics Service Quality dan On-time Delivery berpengaruh signifikan terhadap Customer Satisfaction dan Customer Loyalty, baik secara langsung maupun tidak langsung melalui variabel mediasi. Customer Satisfaction terbukti memediasi hubungan antara Logistics Service Quality dan On-time Delivery terhadap Customer Loyalty. Implikasi dari penelitian ini memberikan masukan bagi manajemen perusahaan untuk memperkuat kualitas layanan logistik dan memastikan ketepatan waktu pengiriman sebagai strategi dalam membangun kepuasan dan loyalitas pelanggan secara berkelanjutan.
Analysis of Vendor Trucking Management Factors, Delivery Timeliness, and Fleet Availability on IKEA Export Goods Delivery at PT XYZ Logistics Jakarta Chairunnisa Chairunnisa; Siti Maemunah; M Kadarisman
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7225

Abstract

This study aims to analyze the effect of vendor trucking management, delivery timeliness, and fleet availability on export delivery performance at PT XYZ Logistics Jakarta. A quantitative research approach was employed, utilizing hypothesis testing to examine the relationships among these variables. Data collection was conducted using a structured questionnaire with a five-point Likert scale, involving logistics personnel engaged in freight forwarding activities for IKEA. The collected data was analyzed using the Partial Least Squares Structural Equation Model (PLS-SEM). The results indicate that vendor trucking management has a positive effect on delivery timeliness. Fleet availability significantly influences export delivery performance. Additionally, delivery timeliness positively impacts export efficiency. The findings also reveal that vendor trucking management indirectly affects export delivery performance through its influence on delivery timeliness. Moreover, fleet availability moderates the relationship between vendor management and delivery success. The study suggests that logistics firms should prioritize vendor accountability, adopt AI-driven scheduling analytics, and invest in fleet modernization to enhance operational resilience and shipment accuracy.
Design and Feasibility Evaluation of a Web-Based Container Damage Reporting Information System for Container Terminal Operations Kencana Verawati; Mohd Faizal Sulaiman; Rully Indrawan; Euis Saribanon; Siti Maemunah; Arsad Rifki Adhawi Fareza
Intechno Journal : Information Technology Journal Vol. 8 No. 1 (2026): July
Publisher : Universitas AMIKOM Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24076/intechnojournal.2026v8i1.2900

Abstract

Purpose: This research designs and evaluates a web-based information system for Container Damage Report (CDR) management in container terminal operations. The study emphasizes applied computing, browser-based access, cloud data storage, and human-centered operational usability. The previous CDR process relied on paper forms, verbal confirmation, and separate photo files, resulting in slow retrieval, inconsistent documentation, and limited traceability. Methods: The research applied the 4D development model consisting of define, design, develop, and disseminate stages. The define stage identified operational problems, user roles, data needs, and reporting constraints through field observation, interviews, workflow review, and document analysis. The design stage formulated the reporting flow, required fields, database structure, interface layout, and access mechanism. The development stage implemented a no-code cloud prototype by integrating Tally for online input, Google Sheets for centralized records, and Google Sites as a web portal. The dissemination stage involved a limited introduction and user-acceptance testing. Results: The prototype supports structured online input, photo evidence upload, timestamped records, centralized cloud storage, browser-based retrieval, and monitoring of report status. User validation yielded scores of 76%, 94%, and 84%, with an average of 84.67%, indicating that the prototype is feasible for initial operational use. Novelty: The study contributes a lightweight applied computing model for container damage reporting. It shows how no-code cloud tools can support an affordable transitional architecture before integration with enterprise terminal operating systems.
Institutional Decoupling in Archipelagic Logistics: Why Global Standards Do Not Strengthen Digital Policy Effectiveness in Indonesia Ibnu Romadhona; Rully Indrawan; Euis Saribanon; Siti Maemunah
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 3 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i3.333

Abstract

Background: As an archipelagic nation, Indonesia faces complex logistics challenges, including limited connectivity, infrastructure disparities, and high inter regional distribution costs. In response, the government and industry stakeholders have adopted various global best practices in digital logistics transformation, yet their implementation often fails to produce the expected outcomes. Objective: This study analyses the effect of National Logistics Ecosystem (NLE) policy implementation on logistics service performance, with digitalization, digital ecosystem maturity, and openness to global best practices as moderating variables, and explains why openness to global best practices does not strengthen that effect. Methods: The study employed a mixed-methods approach with an explanatory sequential design. Quantitative data from 388 respondents were analyzed using SmartPLS 4 and NVivo 14. Results: NLE policy implementation positively and significantly affects logistics service performance, and this effect is strengthened by digitalization and digital ecosystem maturity. In contrast, openness to global best practices neither moderates the relationship nor exerts a significant direct effect on performance. Qualitative analysis attributes this dual null result to Institutional Decoupling, whereby international standards are formally adopted without operational internalization, driven by inter agency sectoral fragmentation and pronounced infrastructure disparities between western and eastern Indonesia, and compounded by uneven digital literacy and conservative organizational cultures. Conclusion: These findings indicate that, absent foundational domestic harmonization, international standards remain ceremonial and lose operational relevance. A sequenced, domestic first approach is therefore required, one that couples regulatory measures to dismantle sectoral silos with investment in digital literacy and human resource capacity.
IMPACT OF 5S ON BUSINESS PERFORMANCE THROUGH LEAN MANAGEMENT AND BLUE OCEAN LADERSHIP IN THE INDONESIAN MANUFACTURING INDUSTRY Siti Maemunah; Rayyan Rayyan
Jurnal Riset Bisnis dan Manajemen Vol. 18 No. 1 (2025): February Edition
Publisher : Faculty of Economic and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jrbm.v18i1.20421

Abstract

Business competition in the manufacturing sector is increasingly high and unpredictable. Tight investment in capital and human resources requires companies to ensure 5S practices, the basic concepts of Japanese culture and lean management need to be applied to improve business performance in Indonesia, especially at PT. Manufacturing. This research uses a PLS-SEM approach. A total of 85 respondents were in division head positions. The research results show that 5S has no direct or indirect influence on business performance. The results show that lean management and blue ocean leadership do not have a mediating effect between 5S and business performance. Blue ocean leadership has not been implemented optimally by the leadership, so performance has not met expectations. Contribution of researchers to PT. Manufacturing helps top management in companies implement and execute 5S well in the company. The second contribution concerns the need to improve lean management in the pull system.
Pengaruh Implementasi Remote Piltoage, Keselamatan Pelayaran, Efisiensi Operasional melalui Kualitas Layanan terhadap Kinerja Bisnis Pemanduan di STS Taboneo Tri Andri Bairhamzah; Yahya Kuncoro; Siti Maemunah
Jurnal Ilmu Manajemen Terapan Vol. 8 No. 1 (2026): Jurnal Ilmu Manajemen Terapan (September - Oktober 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v8i1.9720

Abstract

Perkembangan digitalisasi pelayanan kepelabuhanan mendorong penerapan remote pilotage sebagai inovasi dalam jasa pemanduan kapal, namun implementasinya masih mengahadapi tantangan terkait aspek keselamatan pelayaran dan efisiensi operasional yang berdampak pada kinerja bisnis pemanduan. Penelitian ini bertujuan untuk menganalisis pengaruh implementasi remote pilotage, keselamatan pelayaran dan efisiensi operasional terhadap kinerja bisnis pemanduan, baik secara langsung maupun tidak langsung melalui kualitas layanan pemanduan sebagai variabel mediasi. Penelitian ini menggunakan pendekatan kuantitatif dengan pengumpulan data melalui penelitian lapangan dan penelitian kepustakaan. Teknik pengambilan sampel dilakukan dengan metode non-probability sampling dengan metode purposive sampling terhadap responden yang terlibat langsung dan memahami kegiatan pemanduan kapal. Analisis data dilakukan menggunakan Structural Equation Modeling-Partial Least Squares (SEM-PLS) versi 4.0. Hasil penelitian menunjukkan bahwa implementasi remote pilotage, keselamatan pelayaran dan efisiensi operasional berpengaruh signifikan terhadap kinerja bisnis pemanduan. Implementasi remote pilotage dan keselamatan pelayaran juga berpengaruh signifikan terhadap kualitas layanan pemanduan, sedangkan efisiensi operasional tidak berpengaruh signifikan terhadap kualitas layanan. Kualitas layanan pemanduan terbukti berperan sebagai variabel mediasi pada pengaruh implementasi remote pilotage dan keselamatan pelayaran terhadap kinerja bisnis pemanduan, namun tidak memediasi pengaruh efisiensi operasional terhadap kinerja bisnis pemanduan. Penelitain selanjutnya disarankan untuk mengkaji lebih mendalam pengembangan dimensi dan indikator variabel terkait manajemen risiko operasional dan teknologi pemanduan digital, serta melakukan perbandingan pada lebih dari satu wilayah perairan atau badan usaha pelabuhan guna memperkuat generalisasi hasil penelitian.
Strategies to Enhance Supervision and Control of Freight Transport in Over Dimension Over Loading (ODOL) Wahyu Suntoro; Siti Maemunah; Mustika Sari; Djamal Subastian; Ilham Ilham
Ilomata International Journal of Management Vol. 7 No. 2 (2026): April 2026
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v7i2.2128

Abstract

This study examines supervision strategies for freight transport at the Balonggandu and Losarang Motor Vehicle Weighing Implementation Units (UPPKB) to address the Over Dimension Over Loading (ODOL) phenomenon, which threatens national road safety and infrastructure. The primary problem analysed is the gap between the high volume of freight vehicles and the limited capacity of manual supervision, leading to logistics inefficiencies. The study employed a mixed-method descriptive approach with data collection through field observations, questionnaires administered to 100 drivers, and in-depth interviews with key informants from the Ministry of Transportation. Data were analysed using SWOT matrices and AHP weighting. The novelty of this research lies in formulating priority strategies that integrate technical operational constraints analysis with inter-agency digital enforcement design for two specific UPPKB sites using a hybrid SWOT and AHP approach. Empirical findings indicate that external opportunity factors, specifically technological support, hold the highest weight (0.490). The strategy of inter-agency integration based on Information Technology (IT) was selected as the top priority (0.113) to overcome the limitations of manual supervision, representing a priority ranking for implementation focus rather than an absolute measure of effect size. The study concludes that a transformation towards integrated digital supervision is a strategic priority, with policy implications requiring the implementation of automated sanctions and the expansion of legal liability to cargo owners to achieve national logistics efficiency.
Co-Authors Adeputra, Damas Kusuma Anisa Mahadita Candra Rahayu Anthony Arif Priadi Arsad Rifki Adhawi Fareza Aswanti Setyawati Belo, Gusty Tandy Chairunnisa Chairunnisa Damanik, Ade Irfani Nugraha Danny Faturachman, Danny Darmawan Apriyadi, Darmawan Destya Rahmayanti Dhaffa Fadillah Wepta Dian Artanti Arubusman Dian Artanti Arubusman Dicky Virgiawan Rukmana Dinar Dewi Djamal Subastian Djamal Subastian Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Edi Abdurachman Eduard Alfian Syamsya Eduard Alfian Syamsya Sijabat Euis Saribanon, Euis febriyanti febriyanti Femmy Schouten Handayani, Susanty Ibnu Romadhona Ilham Ilham Jusuf Roni Siahaan Kencana Verawati Laurentius Bagus Permana M Kadarisman Mohd Faizal Sulaiman Mudjiardjo Mudjiardjo Mudjiarjo Mudjiarjo Muhammad Andika Firmansyah Muhammad Iqbal Firdaus Muhammad Iqbal Firdaus Muhammad Thamrin Mustika Sari Mustika Sari Nofrisel Nofrisel Okin Ringan Purba Okin Ringan Purba Olfebri Petronela Violetta Prasadja Ricardianto Prasadja Ricardianto, Prasadja Rafif Assyari Ram Agustina Manurung Rayyan Rayyan Renny Risqiani Reza Aditya Digambiro Reza Digambiro Rezha Rahandhi Rio Batista Rully Indrawan Saptana Saptana Saputro, Soemino Eko Saragi, Joannes de Brito Hendra Prakosa Sarinah Sihombing Sembiring, Honny Fiva Akira Sijabat, Eduard Alfian Syamsya Sita Aniisah Sholihah Sitanggang, Rohana Sofwan Farisyi Solikin Solikin Sri Rahardjo Sri Raharjo Sugiyanto - Suseno, Effan Dwi Tanasale, Charlene Cleopatra Teguh Palinggi Tiya Gusti Karina Tjuk Sukardimand Tri Andri Bairhamzah Veronica Veronica Vivin Marthalina Wahyu Suntoro Wedi Hendra Widhi Setyowati Yahya Kuncoro Yosi Pahala Yosi Pahala, Yosi Yuliantini Yuliantini Yuliantini Yuliantini Yuliyanto, Agus Zaenal Abidin Zainal Abidin