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Membangun Loyalitas Pelanggan Berbasis E-Service Quality Dengan Mediasi Kepuasan Pelanggan (Studi pada Transportasi Online Grab-Car di Kota Medan) Maya Sari; Muhammad Andi Prayogi; Jufrizen Jufrizen; Muhammad Irfan Nasution
Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Volume 14 Nomor 2 Tahun 2020
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (502.04 KB) | DOI: 10.24843/MATRIK:JMBK.2020.v14.i02.p07

Abstract

The purpose of this study was to analyze the effect of service quality on customer satisfaction, analyze the effect of service quality on customer loyalty, and analyze customer satisfaction on customer loyalty in Grab Online Transportation. This type of research is associative research, according to this associative, data tendencies are used in quantitative methods. This study uses 3 types of variables namely customer loyalty, satisfaction and quality of electronic services. The type of data used is primary data and secondary data. Data collection techniques used were interviews and questionnaires. The population of this study is the users of Grab online transportation services with the provisions that have used Grab transportation services more than twice. The sampling technique used was purposive sampling. For data analysis used Partial Least Square (PLS) based Structural Equation Modeling (SEM). The results of the study found that there was a positive and significant influence of e quality of service on Grab online transportation customer satisfaction, significant and significant positive contribution of e quality of service to Grab online transportation customer loyalty, and related positively and significantly of customer satisfaction to customer loyalty Grab online transportation.
Pengaruh Budaya Organisasi Dan Kepemimpinan Kepala Sekolah Terhadap Kompetensi Dan Kinerja Guru Pada Yayasan Perguruan Sultan Agung Pematangsiantar Kevin Indajang; Jufrizen Jufrizen; Azuar Juliandi
JUPIIS: JURNAL PENDIDIKAN ILMU-ILMU SOSIAL Vol 12, No 2 (2020): JUPIIS: JURNAL PENDIDIKAN ILMU-ILMU SOSIAL, DESEMBER
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jupiis.v12i2.17881

Abstract

The purpose of this research was to test and analyze the influence organizational culture  and principals’s leadership on teacher’s performance which is moderated by teacher’s competence. The sample in this reseacrh was 98 permanent teachers from the Yayasan Perguruan Sultan Agung Pematangsiantar. Data collection was carried out by means of the questionnaire method. Methods used in this research were structural equation model partial least square (SEM-PLS). The results of this study indicate organizational culture does not significantly influence the teacher’s performance, the principal's leadership significantly influences the teacher’s performance, teacher competency significantly influences the teacher’s performance. Teacher’s competence does not moderate the relationship between organizational culture and teacher, teacher competence does not moderate the relationship between the principal's leadership and the teacher's performance of Yayasan Perguruan Sultan Agung Pematangsiantar.
Model Faktor Determinan Kompetensi Lulusan Perguruan Tinggi Islam Swasta di Kota Medan Yudi Siswadi; Radiman Radiman; Jufrizen Jufrizen; Muslih Muslih
JUPIIS: JURNAL PENDIDIKAN ILMU-ILMU SOSIAL Vol 12, No 1 (2020): JUPIIS (JURNAL PENDIDIKAN ILMU ILMU SOSIAL) JUNI
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jupiis.v12i1.17229

Abstract

This study aims to determine how the determinant factor model of competence of graduates of private Islamic tertiary institutions in the city of Medan. The population in this study are all Private Islamic College Students in Medan. The respondents will be taken 135 respondents. Data collection in this research was conducted by means of interviews, questionnaires and documentation. The data analysis method used was the Structural Equation Model. The results showed that Foundation Management affected Governance, Foundation Management affected Lecturer Performance, Foundation Management affected graduate Competence, University Governance affected Lecturer Performance, University Governance affected Graduates' Competence, and Lecturer Performance influenced Graduates Competence. Private Islamic College in the City of Medan. Foundation Management influences Lecturer Performance and Foundation Management influences graduate Competence through governance and University Governance influences graduate Competency through lecturers' performance in Private Islamic Universities in Medan.
EFEKTIVITAS BUDAYA ORGANISASI PELAYANAN PUBLIK (STUDI KASUS DI BEBERAPA RUMAH SAKIT PEMERINTAH DI KOTA MEDAN) Jufrizen Radiman
Jurnal Riset AKuntansi dan Bisnis Vol 10, No 1 (2010): JURNAL RISET AKUNTANSI DAN BISNIS
Publisher : Jurnal Riset Akuntansi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jrab.v10i1.465

Abstract

The purpose of this study are relevant to the formulation of the previousproblem, namely to assess and analyze the effectiveness of the organizational cultureof public service in government-owned hospitals in Medan. Sources of data in thisstudy originated from the primary data. Primary data collected by the researchersconducted through questionnaires, interviews and observation. Population in thisresearch is all employees of government-owned hospitals from various manageriallevels of non-structural parts of existing tenure of more than one year. Randomsampling is based on a simple grouping of work. Maisng determined sample size ofeach population of 30 people from each employee in non-structural Hospital. Testingconstruct validity of the instrument to use validity. The results showed that theculture of organizations in government-owned hospital in Medan has effectivelysupport employee success.
PENGARUH RETURN ON ASSETS, TOTAL ASSETS TURNOVER, QUICK RATIO, DAN INVENTORY TURNOVER TERHADAP DEBT TO ASSETS RATIO PADA PERUSAHAAN JASA SUB SEKTOR PERDAGANGAN BESAR BARANG PRODUKSI YANG TERDAFTAR DI BURSA EFEK INDONESIA Jufrizen Jufrizen; Muhammad Fadli Nasution
Jurnal Riset AKuntansi dan Bisnis Vol 16, No 1 (2016): MARET 2016
Publisher : Jurnal Riset Akuntansi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jrab.v16i1.1763

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui apakah ada pengaruh antara Return On Assets , Total Assets Turnover, Quick Ratio, dan Inventory Turnover baik secara parsial maupun simultan terhadap Debt To Assets Ratio pada Perusahaan Jasa Sub Sektor Perdagangan Besar Barang Produksi yang terdaftar di Bursa Efek Indonesia. Penelitian ini bersifat asosiatif dan pendekatan yang dilakukan dalam penelitian ini adalah kuantitatif. Populasi dalam penelitian ini adalah Perusahaan Jasa Sub Sektor Perdagangan Besar Barang Produksi yang terdaftar di Bursa Efek Indonesia yang berjumlah 33 perusahaan, sedangkan sampel yang memenuhi kriteria dalam penarikan sampel untuk penelitian ini adalah berjumlah 14 perusahaan, dan periode pengamatan yang dilakukan selama enam tahun yaitu dimulai dari tahun 2010 s/d 2015.Variabel independen yang digunakan dalam penelitian ini terdiri dari Return On Assets , Total Assets Turnover, Quick Ratio, dan Inventory Turnover, sedangkan variabel dependennya adalah Debt To Assets Ratio. Teknik pengumpulan data dalam penelitian ini adalah dengan menggunakan teknik dokumentasi, sedangkan teknik analisis datanya adalah dengan menggunakan Uji Asumsi Klasik, Regresi Linear Berganda, Uji t, Uji F dan, Koefisien Determinasi. Pengolahan data dalam penelitian ini menggunakan Program Softwear SPSS (Statistic Package for the Social Sciens) 16.00 for windows. Hasil dari penelitian ini membuktikan bahwa Return On Assets secara parsial berpengaruh terhadap Debt To Assets Ratio, Total Assets Turnover secara parsial berpengaruh terhadap Debt To Assets Ratio, Quick Ratio secara parsial berpengaruh terhadap Debt To Assets Ratio dan Inventory Turnover secara parsial tidak berpengaruh terhadap Debt To Assets Ratio. Dan secara simultan membuktikan bahwa Return On Assets , Total Assets Turnover, Quick Ratio, dan Inventory Turnover berpengaruh terhadap Debt To Assets Ratio pada Perusahaan Jasa Sub Sektor Perdagangan Besar Barang Produksi yang terdaftar di Bursa Efek Indonesia Periode 2010 s/d 2015.
Faktor Determinan Stress Kerja dan Kinerja Perawat Yudi Siswadi; Radiman Radiman; Zulaspan Tupti; Jufrizen Jufrizen
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 22, No 1 (2021): April - September
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v22i1.5627

Abstract

This study aims to examine the Determinant Factor Model of Work Stress and Nurse Performance at a Private Hospital in Medan City. The location of this research was carried out at several Type B private hospitals in Medan City such as Bina Kasih Hospital, Columbia Medan Hospital, Herna Hospital, Indonesian Workers Imelda Hospital, Martha Friska Hospital, Mitra Sejati Hospital, Murni Teguh Hospital, Permata Bunda Hospital, Royal Prima Hospital, Siloam Dirga Surya Hospital, and St. Elisabeth. The population referred to in this study is the female nurse paramedic staff at the Type B Private Hospital in Medan. Respondents who will be taken are 160 respondents. Data collection in this study was carried out by interview, questionnaire and documentation study. The data analysis method used was PLS-SEM. The results showed that there was a significant effect of social support on work stress. There is a significant effect of Multiple Role Conflict on Job Stress. There is a significant effect of Job Stress on Nurse Performance. There is a significant effect of Social Support on Nurse Performance. There is a significant effect of Multiple Role Conflict on Nurse Performance. There is a significant effect of Multiple Role Conflict on Nurse Performance through Job Stress. There is a significant effect of Social Support on Nurse Performance through Work Stress.
MODEL EMPIRIS PENINGKATAN KEPUASAN DAN NIAT BELI KONSUMEN DALAM PEMILIHAN ONLINE SHOP INSTAGRAM Jufrizen Jufrizen; Raihanah Daulay; Maya Sari; Muhammad Irfan Nasution
MIX: JURNAL ILMIAH MANAJEMEN Vol 10, No 2 (2020): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/mix.2020.v10i2.008

Abstract

Tujuan dari penelitian ini adalah untuk menghasilkan model perilaku konsumen dalam pemilihan online shop Instagram. Populasi dan sampel penelitian ini adalah Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Swasta di Kota Medan yang sudah pernah melakukan pembelian pada online shop Instagram minimal 1 (satu) kali. Jenis data yang digunakan adalah  data primer. Teknik pengumpulan data yaitu daftar pertanyaan (Questionaire) dan  wawancara (Interview). Analisis data dengan menggunakan model SEM (Structural Equation Modelling) dibantu dengan program Lisrel 8.80. Hasil penelitian menunjukkan bahwa keterlibatan produk (product involvement) berpengaruh positif terhadap persepsi resiko (perceived risk) pada online shop Instagram. Persepsi resiko (perceived risk) berpengaruh positif terhadap kepuasan konsumen (customer satisfaction) pada online shop Instagram. Persepsi resiko (Perceived Risk) berpengaruh positif terhadap kepercayaan konsumen (customer trust) pada online shop Instagram. Kepercayaan konsumen (customer trust) berpengaruh positif terhadap niat beli (Purchase Intention) pada online shop Instagram.  Kepuasan konsumen (customer satisfaction) berpengaruh positif terhadap niat beli (purchase intention) pada online shop Instagram
MODEL KELELAHAN EMOSIONAL: ANTASEDEN DAN DAMPAKNYA TERHADAP KEPUASAN KERJA DAN KOMITMEN ORGANISASI DOSEN Siti Mujiatun; jufrizen jufrizen; Pandapotan Ritonga
MIX: JURNAL ILMIAH MANAJEMEN Vol 9, No 3 (2019): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (458.267 KB) | DOI: 10.22441/mix.2019.v9i3.005

Abstract

The general objective of this research is formulating a model of emotional exhaustion, job satisfaction and organizational commitment of lecturers in private higher education institutions in Medan. The research was conducted at the Islamic University of Sumatera Utara, University of Muhammadiyah Sumatera Utara, Panca Budi University, Dharmawangsa University, Al-Azhar University, Muslim Nusantara University, Al Washliyah University, Prima Indonesia University, HKBP Nommensen University, Potensi Utama University, and Sari Mutiara University. This research is causality research with all permanent lecturers of private higher education institutions in Medan as a population. Data collection was using interviews and questionnaires. Structural Equation Model is the data analysis used in this research. The results showed that leadership has an effect on emotional exhaustion and organizational commitment of lecturers. Then, self-efficacy and emotional exhaustion respectively affect job satisfaction and organizational commitment of lecturers while job satisfaction only affects the organizational commitment of lecturers in private higher education institutions in Medan
PEMBERDAYAAN MASYARAKAT MELALUI USAHA BERSAMA PEMBUATAN ANEKA MAKANAN RINGAN Jufrizen Jufrizen; Maya Sari; Muhammad Fahmi
Khadimul Ummah Vol 2, No 1 (2018): November
Publisher : Universitas Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (185.057 KB) | DOI: 10.21111/ku.v2i1.2654

Abstract

Kegiatan Program Kemitraan Masyarakat (PKM) Pemberdayaan Masyarakat Kel. Sei Kera Hilir I & II Kec Medan Perjuangan Kota Medan Melalui Usaha Bersama Pembuatan Aneka Makanan Ringan bertujuan untuk melakukan pembinaan dan menciptakan wirausaha baru di Kecamatan Medan Perjuangan melalui pemberdayaan ibu-ibu rumah tangga yang tidak produktif menjadi ibu rumah tangga yang produktif, meningkatkkan keterampilan produksi anake makanan ringan berupa aneka peyek cetakan, memberikan pembelajaran manajemen usaha dan pemasaran. Pelaksanaan Program Kemitraan Masyarakat (PKM) dilakukan bersama dengan para Mitra ibu-ibu rumah tangga yang berkeinginan menjadi wirausaha terdiri dari dua kelompok ibu-ibu rumah tangga, tiap kelompok terdiri dari 3 orang. Kegiatan ini dilaksanakan di Jalan Pimpinan Gg Salam No. 1 Kel Sei Kera Hilir I dan Jalan M Yacob Gg Hasiba No. 1 Kel Sei Kera Hilir II Kecamatan Medan Perjuangan Kota Medan. Tahapan kegiatan PKM terdiri dari tahap persiapan/observasi, tahap pembentukan kelompok usaha, tahap Pelaksanaan, tahap evaluasi. Metode Pendekatan dalam pelaksanaan PKM meliputi pendekatan participatory learning, pendekatan Participatory, pendekatan struktural. Hasil yang diperoleh dari pelaksanaan Program Kemitraan Masyarakat adalah menghasilkan olahan anek peyek, perbaikan tata nilai masyarakat berupa ketentaraman.
Peran Mediasi Komitmen Organisasi pada Pengaruh Kepuasan Kerja terhadap Kinerja Dosen Tetap Universitas Swasta di Kota Medan Muhammad Adhan; Jufrizen Jufrizen; Muhammad Andi Prayogi; Yudi Siswadi
Jurnal Samudra Ekonomi dan Bisnis Vol 11 No 1 (2020)
Publisher : Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (634.334 KB) | DOI: 10.33059/jseb.v11i1.1654

Abstract

This study aims to analyze the effect of job satisfaction on lecturer organizational commitment and performance, and to analyze the mediating role of organizational commitment to the effect of job satisfaction on lecturer performance. This research was conducted at the Universitas Muhammadiyah Sumatera Utara (UMSU) and the Universitas Muslim Nusantara (UMN) Al Washliyah in Medan. The population is 425 permanent lecturers who hold functional positions at the two universities, and the sample was determined as many as 219 people. Data were collected by interview and questionnaire techniques. Path analysis is used to analyze data, and shows that job satisfaction is proven to have a significant direct effect both on organizational commitment and on lecturer performance. Organizational commitment is also proven to have a direct and significant effect on performance. However. the test results show that job satisfaction does not support lecturer performance when mediated through organizational commitment.
Co-Authors Abdul Hakim Nasution Ade Gunawan Ade Gunawan Ade Putra Wijaya Siregar Adilla Bahri Lubis, Nur Afni Sasqia Putri Lubis Aghnia Meilana Putri Al-Hafizh , Fahri Arsya Ami Kumala Sari Anggita Dwi Kesuma Annisa, Nina Ariza, Cintya Asfa, Qoula Atnuari Rosalia Azila Azuar Juliandi Bahril Datuk Bambang Suhanta Barona, Elsa Laura Rizky Bella Olivia Rizki Dahrani . Dedek Kurniawan Dedek Kurniawan Gultom Dedy Dwi Arseto Deliati, Deliati Delyana R. Pulungan Dinda Nurmala Divo Samboja Edisah Putra Nainggolan Ega Sandra Kandhita Elsa Laura Rizky Barona Erika, Virza Fahmi, Muhammad Fajar Pasaribu Farisi, Salman Farisi, Salman Fint Boy Loviky Haneemsipatma, Agis Hanifa Jasin Hanifah Jasin Harahap, Dita Sayidina Hasrudy Tanjung, Hasrudy Hazmanan Khair Hazmanan Khair Hazmanan Khair, Hazmanan Hendra Sutrisno Marbun Illa Nurain Al Fatin Indra Syahputra Irfan Irfan Irfan, Irfan Jasman Saripuddin Jasman Saripuddin Hasibuan Kevin Indajang Khairani Nurul Rahmadhani Khauliyah Liyana Koto, Murviana Leni Deli Lucy Ela Febrianti Maya Sari Maya Sari Maya Sari Maya Sari, Maya Sari Mayang Permata Sari Maysarah Nabila Molana Malik Pandia Molana Malik Pandia Muhammad Adhan Muhammad Andi Prayogi Muhammad Arif Muhammad Arif Muhammad Arif Susilo Muhammad Elfi Azhar Muhammad Fadli Nasution Muhammad Fahmi Muhammad Firza Alpi, Muhammad Firza Muhammad Irfan Nasution Muhammad Ras Muis Muhammad Rizky Hutasuhut Muhammad Shareza Hafiz MUIS FAUZI RAMBE Mukmin Mukmin Mukmin Mukmin Mukmin Mukmin Murviana Koto Muskadi Sembiring Muslih Muslih Muslih Muslih Nadia Ika Purnama Nadia Ika Purnama Nadia Nadia NEL ARIANTY Novien Rialdy Nurhalizah, Mutia Nurhasanah Nurhasanah Pandapotan Ritonga Pirari, Wimpi Siski Pratama, Nugraha Rachmad Reza F Radiman Radiman Radiman Radiman Radiman Radiman Radiman Radiman Radiman Rafika - Diaz Rahmat, Muhammad Raihanah Daulay Rika Kartika Roni Parlindungan Salman Farisi Salman Farisi Sandra Pratiwi Saragih, Fitriani Satria Mirsya Affandy Nasution Satria Tirtayasa Sharifah Fathia Hannisa Noor Siagian, Hendra Sakti Putra Sianipar, Dahniar Simatupang, Jumeida Siregar, Qahfi Romula Siti Mujiatun Siti Mujiatun Sri Fitri Wahyuni Sri Fitri Wahyuni Sri Puji Lestari Surya Hamdani Surya Sanjaya Suwandi Usman Syafrida Hani Tasya Fadillah Noor Tirtayasa, Satria Tupti, Zulaspan Veithzal Rivai Zainal Walad Wirawan Weni Hawariyuni YUDI SISWADI Yusnandar, Willy Zein, Soeltan Mahzar