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Journal : International Journal of Science and Environment

When Trust Falters: The Impact Of Negative Information On Traditional Medicine Repurchase Intentions In Indonesia Zulfikar, Rizka; Sabil Hussein, Ananda; Suryadi, Nanang; Margono, Margono
International Journal of Science and Environment (IJSE) Vol. 5 No. 2 (2025): May 2025
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijse.v5i2.160

Abstract

This study investigated how exposure to negative information influenced consumer trust and repurchase intention within Indonesia’s traditional medicine market. By integrating the Theory of Planned Behavior with Trust Deterioration Models, the research addressed a critical gap concerning the impact of adverse digital narratives on culturally embedded health products. A quantitative, cross-sectional design was employed using an online survey that collected 207 valid responses from traditional medicine users across Indonesia. Data were analyzed using Descriptive analysis and Partial Least Squares Structural Equation Modeling (PLS-SEM) to evaluate both measurement and structural models. Results showed that negative information significantly undermined trust in traditional medicine, which in turn reduced consumers’ intention to repurchase. The strongest effects emerged from the perceived credibility and virality of negative news, which heightened risk perception and skepticism toward product quality, brand integrity, and regulatory oversight. Trust was found to partially mediate the relationship between negative information and repurchase intention, highlighting its central role as both a psychological enabler and a vulnerability point in consumer behavior. These findings provided substantial implications for producers, regulators, and marketers in preserving consumer confidence, suggesting the urgent need for reputation management strategies and transparent communication to counteract digital skepticism in emerging markets.
Co-Authors Abimanyu, Candra Adhi Kusmantoro Adhisty, Anindya Putri Afnia, Pangestika Nur Agung Supriyanto, Agung Ahmadika, Hafizh Mulia Ali Altway Amelia, Vika Amin, Muhammad Khoirul Amirudin, Muh Ananda Sabil Hussein Andri Winjaya Laksana, Andri Winjaya Anggarini, Dwi Wahyuning Anita Rahmawati Ari Diana Susanti, Ari Diana Aryani, Puspita Ayu Astuti, Retna Heliansari Asy-syifa Maulida Putri Atma, Aan Widhi Atmoko, Nugroho Tri Awan, Sang Alang Azahra, Siti Amalina Bambang Hari Priyambodo Bambang Tri Bawono Budi Raharjo, Emanuel Butarbutar, Diana Florenta Chauliah Fatma Putri Dahlan, Irvan Danang Kurniawan, Danang Dania Oktafia, Dhiya Darmadi, Djarot Bangun Deni Andriyansyah Dewi, Novika Kumala Diah Ayu Fitriani, Diah Ayu Dwiana Estiwidani Eka Sakti Wahyuningtyas Erni Marlina, Erni Esa Nur Shohih Estrin Handayani Farid Imam Nurhadi Farkan, Mochammad fatimah Fatimah Fauziah, Rizki Agustina Femiana Gapsari MF Guretno, Ferri Imam Hadi Suryono Hadwi Prihatanta Handayani, Afriagus Hanifa, Vina hariyanti, Anggun Hendrival Hendrival Heni Puji Wahyuningsih Hernayanti, Munica Rita Hesty Widyasih Imadudin Harjanto Irawati, Yuli ISNAENI, NUR Joko Waluyo Kamil, Muhammad Prisla Kozin, Muhammad Kusmiyati Kusmiyati Kuswandi Kuswandi Lestari, Idhah Liss Dyah Dewi Arini Listyorini, Iyeti Marlik Maulana, Daviq Mihal Mawarti, Rista Ayu Mina Yumei Santi Muhamad Syariful Wafa, Muhamad Muhammad Amir Maruf Muhammad Erika Rachman, Muhammad Erika Mukharromah, Hastin Laili Nabila, Ghozalia Rana Nainggolan, Anju Bherna D Nanang Suryadi Nanik Setiyawati, Nanik Nasuka Nasuka, Nasuka Ningsih, Ariana Norma Nining Wiyati Noermijati, Noermijati Nugrahaeni, Tias Dwi Nuha, Rizam Ahada Ulin Nur Djanah, Nur Nurdin, Muhammad Yusuf Nurhidayati, Rachmi Nurmalasari, Rikha Galih NURUL HIDAYAH Nurul Purborini Palifiana, Dheska Arthyka Paryanto Paryanto Petphong, Vajee Prabang Setyono Prabowo Puranto Pramonodjati, F. Pramonodjati Pranolo, Sunu Herwi Pravita Sari, Pricilia Prayitno, Ahmad Hadi presty, marsela renasari Priyanto Priyanto Priyo, Priyo Reni Mareta Retna Tri Astuti Retna, Astuti Tri Rimbawan, Andhika Yuli Riyani, Lilis Novi Robiul Fitri Masithoh Ruchana, Ruchana Santoso, Sinta Dwi Hapsari Saputra, Onery Andy Seaharattanapatum, Bootsakon Sektiana, Sinar Pagi Sembodo, Bregas Siswahjono Tatag Setya Arum, Dyah Noviawati Sihotang, Amri Panahatan SIMANJUNTAK, MARKUS DODDY Soedjatmiko Soedjatmiko Subagyo Subagyo Sudarmanto, Kukuh Sudiro Sudiro Suhartoyo Suhartoyo, Suhartoyo Sujarwo Sujarwo Sulistio, Irwan Sulistiyani, Diah Sulistyorini, Tety Bekti Sumandiarsa, I Ketut Sumarah Sumarah Sungkowo Sungkowo, Sungkowo supriyatno supriyatno Surono, Arif Surono, Arif Surono Suroso , Hastawati Chrisna Suryani, Eko Susianto Susianto Tarigan, Adrian K Teguh Dwi Widodo Theresia, Endah Marianingsih Tomoliyus Tri Wulaningrum Usnawiyah, Usnawiyah Vendy Hermawan, Muhammad Wachid Yahya Wardhani , Norita Prasetya Wibowo, Bagus Handaru Mukti Wicaksono, Bagus Rudy Widyastuti, Yani Wijaya, Silvia Monika WIWIEN ANDRIYANTI Wulandari, Isnamaya Kartika Yanasta Yudo Pratama Yuliasti Eka Purnamaningrum Yuni Kusmiyati Yunianingrum, Esti Zulfikar, Rizka