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All Journal Sosiohumaniora KOMUNITAS: INTERNATIONAL JOURNAL OF INDONESIAN SOCIETY AND CULTURE Cosmogov: Jurnal Ilmu Pemerintahan International Journal of Artificial Intelligence Research JISPO (Jurnal Ilmu Sosial dan Ilmu Politik) Patria Artha Technological Journal Journal on Education YUME : Journal of Management Jurnal Pendidikan dan Konseling TRANSFORMASI: Jurnal Manajemen Pemerintahan Jurnal Pemerintahan dan Politik Musamus Journal of Public Administration Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik INFOKUM Jurnal Scientia CENDEKIA : Jurnal Ilmu Pengetahuan Jurnal Ilmiah Kajian Keimigrasian (JIKK) International Journal of Social Service and Research Visioner: Jurnal Pemerintahan Daerah di Indonesia Arus Jurnal Sosial dan Humaniora International Journal of Science and Society (IJSOC) JKP (Jurnal Kajian Pemerintah: Journal of Government Social and Politics) Jurnal Terapan Pemerintahan Minangkabau Golden Ratio of Data in Summary Jurnal Pendidikan Indonesia (Japendi) Jurnal Media Birokrasi Wahana Bina Pemerintahan Blantika : Multidisciplinary Journal Celebes Journal of Community Services
Ismail Nurdin
Institut Pemerintahan Dalam Negeri
Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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Penerapan Aplikasi Smart Dan Mal Pelayanan Publik: Inovasi Kebijakan Berbasis Bukti Di Pemerintah Kota Bogor Samsudin, Samsudin; Jumino, Tri Kisowo Kusuwo; Utami, Yuanita; Nurdin, Ismail
YUME : Journal of Management Vol 7, No 2 (2024)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v7i2.7655

Abstract

This research aims to evaluate the implementation of the SMART application and the Public Service Mall as evidence-based policy innovations in Bogor City. The method used is descriptive qualitative with data collection techniques in the form of interviews, observation, and documentation. The results show that the SMART application simplifies the licensing process through transparency and accountability, while the Public Service Mall improves the efficiency of public services by integrating various services in one location. The discussion highlights the importance of public digital literacy and government support to maximize these services. The study concludes that evidence-based innovation has improved the quality of public services, but challenges such as technology adaptation still need to be addressed.
Electronic-Based Government System Governance Through Digitalization In The Sabang City Government Hawary Annisa; Ismail Nurdin; Layla Kurniawati
INFOKUM Vol. 13 No. 02 (2025): Infokum
Publisher : Sean Institute

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Abstract

The implementation of the Electronic-Based Government System (SPBE) in Sabang City faces various obstacles, such as lack of adequate human resources and technology, limited infrastructure, and minimal coordination between agencies. In addition, socialization to the community and the absence of regulations related to data security are also major challenges. This study aims to analyze the governance of SPBE in Sabang City, identify supporting and inhibiting factors for the implementation of SPBE, and formulate efforts to overcome these obstacles in order to support effective and efficient government digitalization. This study uses a descriptive qualitative approach, with data collection techniques through interviews, observations, and documentation studies. Data were analyzed using NVivo software for exploration, coding, and interpretation of results. The study found that SPBE governance in Sabang City is still in the early stages (pilot level) with many indicators not yet met. The main obstacles include limited human resources, lack of government commitment, and geographical challenges. The proposed solutions include strengthening technological infrastructure, increasing digital literacy, developing data security regulations, and optimizing human resources through training and collaboration between parties.
Public Service Innovation Hajj Pilgrimage Elderly Friendly 2024 Kemenag RI Mu’minah, Sulton; Purwanto Edi, Abdul Ghoni; A.M.H. Marasabessy; Nurdin, Ismail
Celebes Journal of Community Services Vol. 4 No. 1 (2025): December - May
Publisher : STIE Amkop Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/celeb.v4i1.1866

Abstract

This study aims to explore the implementation of the 2024 “Elderly Friendly Hajj” program initiated by the Ministry of Religious Affairs of the Republic of Indonesia. The program is designed to meet the specific needs of elderly pilgrims, who make up 21% of Indonesia's total pilgrims. Using a case study approach, this research collected data through semi-structured interviews, field observations, and analysis of official documents. Data analysis was conducted thematically using NVivo software based on the New Public Management (NPM) theoretical framework. The results showed that the integration of digital technologies, such as the Hajj companion application and health information system, significantly improved service quality. Segmentation of pilgrims based on the level of independence proved effective in optimizing resources and improving efficiency. However, the main challenges faced are limited trained labor as well as logistical constraints, including pilgrim density and extreme temperatures. The conclusions of this study emphasize the importance of technological innovation, workforce training, and multi-actor collaboration to ensure program sustainability. The “Elderly Friendly Hajj” program can be a relevant model of inclusive public services at the global level by applying NPM principles of efficiency and responsiveness.
Optimizing Public-Private Partnerships for Improved Efficiency and Sustainability of Public Infrastructure in Indonesia Muhsin, Isna; Nugraha, R. Eka; Nurdin, Ismail
Celebes Journal of Community Services Vol. 4 No. 1 (2025): December - May
Publisher : STIE Amkop Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/celeb.v4i1.1871

Abstract

Public Private Partnership (PPP) has become a strategic solution in overcoming the challenges of limited government budget for infrastructure development and public service improvement. This study aims to analyze the implementation of PPP in Indonesia, including risk sharing, operational efficiency, technological innovation, and social and sustainability impacts. Using a descriptive qualitative approach, data was collected through literature review, semi-structured interviews, and document analysis. The results show that the success of PPPs is determined by equitable risk sharing between the government and the private sector, operational efficiency through technology adoption, and transparent and accountable oversight. However, challenges such as unequal risk sharing, limited institutional capacity, and conflict of interest require serious attention. This research recommends flexible contract design, institutional strengthening, and inclusive tariff policies to ensure sustainability and positive social impacts. With a holistic approach, PPP has the potential to support sustainable development in Indonesia through synergy between the public and private sectors.
Studi Terhadap Pemikiran Prof. Dr. Sadu Wasistiono, M.S. Mengenai Ilmu Pemerintahan Di Indonesia Saputra, Danu Yanuar; Nurdin, Ismail; Sinaga, Jona Bungaran Basuki
Jurnal Kajian Pemerintah: Journal of Government, Social and Politics Vol. 11 No. 1 (2025): Maret
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jkp.2025.vol11(1).21467

Abstract

Throughout the history of a nation, reflections on governance often serve as a mirror of the spirit and direction of the civilization it aspires to achieve. This thesis explores the intellectual contributions of Prof. Sadu Wasistiono Wasistiono, a scholar who, in the twilight of his academic career, has significantly influenced the theoretical foundations and practical discourse of governance in Indonesia. This research employs a descriptive methodology with a qualitative approach. Data collection methods include field research— comprising observations, interviews, and documentation—and library research through literature review. The data is analyzed using techniques such as data reduction, data display,and conclusion drawing with verification. The findings reveal that Prof. Sadu Wasistiono Wasistiono's thoughts significantly contribute to the development of governance studies and remain highly relevant in addressing contemporary governance challenges. However, the research identifies several critical issues: the limited availability of theories, concepts, and models in governance studies; a persistent egotism among intellectual elits in articulating their viewpoints; and inadequate incentives and visibility for research and publications in Indonesia compared to countries like the United States and Japan. The study underscores the urgency of fostering a spirit of collaboration among intellectual elits and between academics and government stakeholders. Such collaboration is essential for developing governance theories rooted in local contexts yet aligned with international standards. Furthermore, the study advocates for increased incentives for research and publication, alongside the adoption of best practices from other countries, to enhance governance standards and contribute to national and global progress.
Implementation of the Special Autonomy Fund Policy for Primary and Secondary Education in South Sorong Regency, Southwest Papua Province Altius Yosias Thesia; Ismail Nurdin; Sutiyo, Sutiyo
INFOKUM Vol. 13 No. 03 (2025): Infokum
Publisher : Sean Institute

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Abstract

This research is motivated by the still suboptimal quality of education in Kokoda District, South Sorong Regency. The purpose of the study was to analyze and determine the implementation of the special autonomy fund policy in the field of primary and secondary education in South Sorong Regency in developing and improving the quality of education. Then using a descriptive qualitative method. The data sources used are primary data and secondary data. Data collection techniques through observation, interviews and documentation. Data analysis methods with data reduction, data presentation and drawing conclusions. The results of this study indicate thatImplementation of the special autonomy fund policy for primary and secondary education in Kokoda District, South Sorong Regency. In the Communication indicator, it is still not optimally carried out by the Education and Culture Office of South Sorong Regency, this is proven based on the results of the study that the communication carried out is not consistent with the transparency carried out. In the resource indicator, it is still inadequate, as evidenced by data on the number of apparatus in the Education and Culture Office of South Sorong. In the disposition and bureaucratic structure indicators, it has been implemented quite well, as evidenced by the results of the study related to the implementation, it is in accordance with what is expected. Inhibiting Factors for the Implementation of the special autonomy fund policy for primary and secondary education in Kokoda District, South Sorong Regency, namely the limited number of human resources in the Education and Culture Office of South Sorong Regency and the lack of coordination between agencies, this is proven based on the results of the study that the number of apparatus resources is still inadequate and the lack of coordination between agencies carried out by the Education and Culture Office, so that it becomes an obstacle for the Education and Culture Office of South Sorong Regency in improving the quality of education.
GOVERNMENT MARKETING (Gov-Mark 9Ps): Adaptation of Public Sector Marketing Model to City Appearance Branding Policy Wihana, Dadang; Ilham, Muh; Nurdin, Ismail; Sartika, Ika
CosmoGov: Jurnal Ilmu Pemerintahan Vol 11, No 1 (2025)
Publisher : Department of Government, FISIP, Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/cosmogov.v11i1.58529

Abstract

This research focuses on the application of public sector marketing in the smart branding policy in Depok City, West Java Province. The main objective of this research is to analyze public sector marketing on smart branding policies with a focus on city appearance branding. This research is based on public sector marketing theory, specifically the 7Ps marketing mix (Product, Price, Place, Promotion, People, Physical Evidence, Process) from Kotler and Lee, Booms and Bitner, as well as city appearance branding theory from Ahmadjayadi and Kavaratzis. The method used is descriptive qualitative with data collection through in-depth interviews, observation, Focus Group Discussion (FGD), and documentation. Data analysis was conducted using NVivo 14 software to identify patterns and themes. The results showed a gap in public sector marketing in city appearance branding in Depok City, which resulted in a decline in the city's image. However, there are findings of 2 (two) important things that affect the success of public sector marketing besides the 7Ps, namely participation and political will. Participation is in the form of community involvement in planning, implementing and monitoring policy products so that people feel ownership and pride, as well as political will related to leadership, authority and resource allocation. In this research, a  new concept is found, where when the concept of public sector marketing crosses the formal object of government science (authority, government relations, services), an adaptation of the concept into government marketing (Gov-Mark 9Ps) is born, which includes Product, Price, Place, Promotion, People, Physical Evidence, Process, Participation and Political Will in government relations. In conclusion, a more structured and adaptive government marketing model, especially in the city appearance branding policy, is needed to improve the city's positive image and public trust.
TRANSFORMASI DIGITAL PEMERINTAHAN MELALUI SISTEM PEMERINTAHAN BERBASIS ELEKTRONIK (SPBE): STRATEGI EFEKTIF MENGHADAPI POLITIK DINASTI PADA PILKADA DI OKU TIMUR (STUDI KASUS PILKADA OKU TIMUR) Lukitasari.WA, Widia Novita; Nurdin, Ismail; Indrayani, Etin
CENDEKIA: Jurnal Ilmu Pengetahuan Vol. 5 No. 3 (2025)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/cendekia.v5i3.6172

Abstract

The implementation of the Electronic-Based Government System (EBS) is a crucial component in bureaucratic reform to improve the quality of public services through the use of information technology. However, the success of its implementation in Indonesia still faces challenges related to infrastructure, human resources, and local political contexts such as the practice of dynasty politics. This study aims to examine the impact of EBS on the quality of public services, with a particular focus on its potential to increase transparency and accountability to mitigate dynasty politics in the context of the East OKU Pilkada. Through a literature review approach that reviews relevant theories such as SERVQUAL, the Technology Acceptance Model, and Public Value Theory, this study analyzes the determinants of the success of EBS. The main findings show that EBS can theoretically improve the reliability and responsiveness of services, and strengthen accountability. However, its effectiveness in the field is highly dependent on the ease of use of the system by the community and is hampered by infrastructure gaps between regions. Therefore, it is concluded that to achieve the full potential of EBS, the government needs to prioritize the development of equitable digital infrastructure, provide comprehensive training for civil servants, and conduct continuous evaluation of the running system. ABSTRAKPenerapan Sistem Pemerintahan Berbasis Elektronik (SPBE) merupakan komponen krusial dalam reformasi birokrasi untuk meningkatkan kualitas layanan publik melalui pemanfaatan teknologi informasi. Namun, keberhasilan implementasinya di Indonesia masih menghadapi tantangan terkait infrastruktur, sumber daya manusia, dan konteks politik lokal seperti praktik politik dinasti. Penelitian ini bertujuan mengkaji dampak SPBE terhadap kualitas layanan publik, dengan fokus khusus pada potensinya dalam meningkatkan transparansi dan akuntabilitas untuk memitigasi praktik politik dinasti pada konteks Pilkada OKU Timur. Melalui pendekatan kajian literatur yang meninjau teori relevan seperti SERVQUAL, Model Penerimaan Teknologi, dan Teori Nilai Publik, penelitian ini menganalisis faktor penentu keberhasilan SPBE. Temuan utama menunjukkan bahwa SPBE secara teoretis dapat meningkatkan keandalan dan responsivitas layanan, serta memperkuat akuntabilitas. Akan tetapi, efektivitasnya di lapangan sangat bergantung pada kemudahan penggunaan sistem oleh masyarakat dan terhambat oleh kesenjangan infrastruktur antarwilayah. Oleh karena itu, disimpulkan bahwa untuk mencapai potensi penuh SPBE, pemerintah perlu memprioritaskan pengembangan infrastruktur digital yang merata, menyelenggarakan pelatihan aparatur secara komprehensif, dan melakukan evaluasi berkelanjutan terhadap sistem yang berjalan.
Government in Passport Services at Class I Immigration Office Central Jakarta City Tama, Tomas Aditia; Achmad, Mansyur; Nurdin, Ismail
Blantika: Multidisciplinary Journal Vol. 3 No. 8 (2025): Special Issue
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/blantika.v3i8.379

Abstract

This study examines the impact of increasing applicants on passport services at the Class I Central Jakarta Immigration Office, particularly during peak hours, when long queues often occur, leading to delays and decreased public satisfaction. High pressure on officers during these periods can reduce service quality and increase the risk of administrative errors. The research employs a qualitative descriptive approach, utilizing Indrajit's (2006) e-government theory, with primary data collected from interviews, observations, and documentation involving 17 informants, as well as secondary data sources. Data analysis was conducted using techniques such as data reduction, data presentation, and conclusion drawing. The findings reveal that e-government services at the Immigration Office are supported by adequate telecommunication infrastructure, including high-speed internet and modern hardware/software. The use of online service applications facilitates real-time, transparent passport applications, thereby improving public access and enabling effective monitoring. Human resources in the office demonstrate strong readiness for digital transformation, supported by routine training and digital literacy programs. Budget management is efficient, supporting infrastructure procurement, application development, and employee training. Legal frameworks, including laws, government regulations, and internal Standard Operating Procedures (SOPs), provide comprehensive guidance for e-government services, ensuring personal data protection and procedural accountability. Additionally, the shift from conventional to digital workflows has been gradual, fostering an adaptive and innovative work culture focused on public satisfaction and service accessibility. The study suggests that enhancing e-government infrastructure and employee training is key to improving service quality and public satisfaction in the public service context.
Community Participation of Community-Based Development in Malinau Regency North Kalimantan Province Pandawa, Helmi; Achmad, Mansyur; Nurdin, Ismail; Sartika, Ika
International Journal of Social Service and Research Vol. 5 No. 7 (2025): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v5i7.1270

Abstract

The purpose of this study is to analyze community participation, supporting and inhibiting factors, and activities within the context of community-based development in Malinau Regency. Additionally, the study aims to identify and propose a more effective model of community participation in community-based development in Malinau Regency, North Kalimantan Province. The research is grounded in the participation theory proposed by Cohen and Uphoff (1977). A qualitative research method with a descriptive approach was employed. Data collection techniques included interviews, observation, and documentation. The findings indicate that community participation in community-based development activities in Malinau Regency is generally robust. Regarding inhibiting factors, the social aspect highlights the need to enhance residents’ capacity and awareness. In terms of culture, the study underscores the importance of maintaining values of gotong royong (mutual cooperation) and customary inclusiveness. Economically, issues such as poverty and the need for improved funding mechanisms persist. Politically, there is a call for consistent government commitment and the strengthening of two-way aspiration flow between stakeholders. Geographically, the conditions of the 3T (terdepan, terluar, tertinggal—frontier, outermost, and underdeveloped regions) continue to exert significant influence. The model of community participation in community-based development in Malinau Regency has proven effective due to its comprehensive and contextual approach. The three principal components—driving factors, participatory processes, and integrated outcomes/impacts—collectively establish a dynamic and people-centered development mechanism.
Co-Authors A.M.H. Marasabessy Abdal Abdal Achmad, Mansyur Afriati Afriati Agus Fatoni Altius Yosias Thesia Amelia Shafa Ath Thaariq Andaryadi, Sandi Aniklambas, Henny Paulina Basir, Hestiwati Bustamin Bustamin Candra, Edi Daud Napasau Dini Adhania Djogeh Harmana Djohermansyah Djohan Dolfinus Ayomi Dudi Mi’raz Imaduddin Dyan Airlangga Eka Ratna Amelia Ela Lesmanawaty Wargadinata Erliani, Lia Ermaya Suradinata Ermaya Suradinata Esau Ganda, Joune James Etin Indrayani Febri Yanto, Febri Fesal Musaad Galeria, Beta Hadi Prabowo Hadi Prabowo Hadi Prabowo Hawary Annisa Ika Sartika Ilham, Muh Indriasari, Ratna irfan setiawan Jona Bungaran Basuki Sinaga Jumino, Tri Kisowo Kusuwo Komarudin, Dedi Kurniawati, Layla Kusworo Kusworo Lukitasari.WA, Widia Novita Lukman, Sampara Margaretha Rumbekwan Marinus Moy Yumai Maryani, Dedeh Megawati Cindy Rorimpandey Moh. Dulkiah Muchlis Hamdi Muchlis Hamdi Muhammad Tanzil Aziz Rahimallah Muhsin, Isna mutmainah, iin Mu’minah, Sulton Nadrah Izahari Nicken Paramega Lestari Nugraha, R. Eka Nur Handayani Nurfadilla, Yunita Nurliah Nurdin Pamungkas, Raka Pandawa, Helmi Puji Hastuti Purwanto Edi, Abdul Ghoni putri, spadini Rahmawati Sururama Rauzatul Ulfah Ristika Yulianti Gredenggo Rizki Amalia Rizki Kurniawan, Rizki Salam, Abd Samsudin Samsudin Sandi, Muhammad Topan Saputra, Danu Yanuar Sari, Wiwi Diana SAVITRI, Evi Sidiq, Fathir Fajar Sri Hartati SUGITO sumampouw, sefferson Supriatna, Encup Suri, Supian Sutiyo Sutiyo Tama, Tomas Aditia Tjahya Supriatna UTAMI, YUANITA Wihana, Dadang Yudi Rusfiana Yunita Mustika Putri