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Electronic-Based Government System Governance Through Digitalization In The Sabang City Government Hawary Annisa; Ismail Nurdin; Layla Kurniawati
INFOKUM Vol. 13 No. 02 (2025): Infokum
Publisher : Sean Institute

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Abstract

The implementation of the Electronic-Based Government System (SPBE) in Sabang City faces various obstacles, such as lack of adequate human resources and technology, limited infrastructure, and minimal coordination between agencies. In addition, socialization to the community and the absence of regulations related to data security are also major challenges. This study aims to analyze the governance of SPBE in Sabang City, identify supporting and inhibiting factors for the implementation of SPBE, and formulate efforts to overcome these obstacles in order to support effective and efficient government digitalization. This study uses a descriptive qualitative approach, with data collection techniques through interviews, observations, and documentation studies. Data were analyzed using NVivo software for exploration, coding, and interpretation of results. The study found that SPBE governance in Sabang City is still in the early stages (pilot level) with many indicators not yet met. The main obstacles include limited human resources, lack of government commitment, and geographical challenges. The proposed solutions include strengthening technological infrastructure, increasing digital literacy, developing data security regulations, and optimizing human resources through training and collaboration between parties.
Public Service Innovation Hajj Pilgrimage Elderly Friendly 2024 Kemenag RI Mu’minah, Sulton; Purwanto Edi, Abdul Ghoni; A.M.H. Marasabessy; Nurdin, Ismail
Celebes Journal of Community Services Vol. 4 No. 1 (2025): December - May
Publisher : STIE Amkop Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/celeb.v4i1.1866

Abstract

This study aims to explore the implementation of the 2024 “Elderly Friendly Hajj” program initiated by the Ministry of Religious Affairs of the Republic of Indonesia. The program is designed to meet the specific needs of elderly pilgrims, who make up 21% of Indonesia's total pilgrims. Using a case study approach, this research collected data through semi-structured interviews, field observations, and analysis of official documents. Data analysis was conducted thematically using NVivo software based on the New Public Management (NPM) theoretical framework. The results showed that the integration of digital technologies, such as the Hajj companion application and health information system, significantly improved service quality. Segmentation of pilgrims based on the level of independence proved effective in optimizing resources and improving efficiency. However, the main challenges faced are limited trained labor as well as logistical constraints, including pilgrim density and extreme temperatures. The conclusions of this study emphasize the importance of technological innovation, workforce training, and multi-actor collaboration to ensure program sustainability. The “Elderly Friendly Hajj” program can be a relevant model of inclusive public services at the global level by applying NPM principles of efficiency and responsiveness.
Optimizing Public-Private Partnerships for Improved Efficiency and Sustainability of Public Infrastructure in Indonesia Muhsin, Isna; Nugraha, R. Eka; Nurdin, Ismail
Celebes Journal of Community Services Vol. 4 No. 1 (2025): December - May
Publisher : STIE Amkop Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/celeb.v4i1.1871

Abstract

Public Private Partnership (PPP) has become a strategic solution in overcoming the challenges of limited government budget for infrastructure development and public service improvement. This study aims to analyze the implementation of PPP in Indonesia, including risk sharing, operational efficiency, technological innovation, and social and sustainability impacts. Using a descriptive qualitative approach, data was collected through literature review, semi-structured interviews, and document analysis. The results show that the success of PPPs is determined by equitable risk sharing between the government and the private sector, operational efficiency through technology adoption, and transparent and accountable oversight. However, challenges such as unequal risk sharing, limited institutional capacity, and conflict of interest require serious attention. This research recommends flexible contract design, institutional strengthening, and inclusive tariff policies to ensure sustainability and positive social impacts. With a holistic approach, PPP has the potential to support sustainable development in Indonesia through synergy between the public and private sectors.
Studi Terhadap Pemikiran Prof. Dr. Sadu Wasistiono, M.S. Mengenai Ilmu Pemerintahan Di Indonesia Saputra, Danu Yanuar; Nurdin, Ismail; Sinaga, Jona Bungaran Basuki
Jurnal Kajian Pemerintah: Journal of Government, Social and Politics Vol. 11 No. 1 (2025): Maret
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jkp.2025.vol11(1).21467

Abstract

Throughout the history of a nation, reflections on governance often serve as a mirror of the spirit and direction of the civilization it aspires to achieve. This thesis explores the intellectual contributions of Prof. Sadu Wasistiono Wasistiono, a scholar who, in the twilight of his academic career, has significantly influenced the theoretical foundations and practical discourse of governance in Indonesia. This research employs a descriptive methodology with a qualitative approach. Data collection methods include field research— comprising observations, interviews, and documentation—and library research through literature review. The data is analyzed using techniques such as data reduction, data display,and conclusion drawing with verification. The findings reveal that Prof. Sadu Wasistiono Wasistiono's thoughts significantly contribute to the development of governance studies and remain highly relevant in addressing contemporary governance challenges. However, the research identifies several critical issues: the limited availability of theories, concepts, and models in governance studies; a persistent egotism among intellectual elits in articulating their viewpoints; and inadequate incentives and visibility for research and publications in Indonesia compared to countries like the United States and Japan. The study underscores the urgency of fostering a spirit of collaboration among intellectual elits and between academics and government stakeholders. Such collaboration is essential for developing governance theories rooted in local contexts yet aligned with international standards. Furthermore, the study advocates for increased incentives for research and publication, alongside the adoption of best practices from other countries, to enhance governance standards and contribute to national and global progress.
Implementation of the Special Autonomy Fund Policy for Primary and Secondary Education in South Sorong Regency, Southwest Papua Province Altius Yosias Thesia; Ismail Nurdin; Sutiyo, Sutiyo
INFOKUM Vol. 13 No. 03 (2025): Infokum
Publisher : Sean Institute

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Abstract

This research is motivated by the still suboptimal quality of education in Kokoda District, South Sorong Regency. The purpose of the study was to analyze and determine the implementation of the special autonomy fund policy in the field of primary and secondary education in South Sorong Regency in developing and improving the quality of education. Then using a descriptive qualitative method. The data sources used are primary data and secondary data. Data collection techniques through observation, interviews and documentation. Data analysis methods with data reduction, data presentation and drawing conclusions. The results of this study indicate thatImplementation of the special autonomy fund policy for primary and secondary education in Kokoda District, South Sorong Regency. In the Communication indicator, it is still not optimally carried out by the Education and Culture Office of South Sorong Regency, this is proven based on the results of the study that the communication carried out is not consistent with the transparency carried out. In the resource indicator, it is still inadequate, as evidenced by data on the number of apparatus in the Education and Culture Office of South Sorong. In the disposition and bureaucratic structure indicators, it has been implemented quite well, as evidenced by the results of the study related to the implementation, it is in accordance with what is expected. Inhibiting Factors for the Implementation of the special autonomy fund policy for primary and secondary education in Kokoda District, South Sorong Regency, namely the limited number of human resources in the Education and Culture Office of South Sorong Regency and the lack of coordination between agencies, this is proven based on the results of the study that the number of apparatus resources is still inadequate and the lack of coordination between agencies carried out by the Education and Culture Office, so that it becomes an obstacle for the Education and Culture Office of South Sorong Regency in improving the quality of education.
GOVERNMENT MARKETING (Gov-Mark 9Ps): Adaptation of Public Sector Marketing Model to City Appearance Branding Policy Wihana, Dadang; Ilham, Muh; Nurdin, Ismail; Sartika, Ika
CosmoGov: Jurnal Ilmu Pemerintahan Vol 11, No 1 (2025)
Publisher : Department of Government, FISIP, Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/cosmogov.v11i1.58529

Abstract

This research focuses on the application of public sector marketing in the smart branding policy in Depok City, West Java Province. The main objective of this research is to analyze public sector marketing on smart branding policies with a focus on city appearance branding. This research is based on public sector marketing theory, specifically the 7Ps marketing mix (Product, Price, Place, Promotion, People, Physical Evidence, Process) from Kotler and Lee, Booms and Bitner, as well as city appearance branding theory from Ahmadjayadi and Kavaratzis. The method used is descriptive qualitative with data collection through in-depth interviews, observation, Focus Group Discussion (FGD), and documentation. Data analysis was conducted using NVivo 14 software to identify patterns and themes. The results showed a gap in public sector marketing in city appearance branding in Depok City, which resulted in a decline in the city's image. However, there are findings of 2 (two) important things that affect the success of public sector marketing besides the 7Ps, namely participation and political will. Participation is in the form of community involvement in planning, implementing and monitoring policy products so that people feel ownership and pride, as well as political will related to leadership, authority and resource allocation. In this research, a  new concept is found, where when the concept of public sector marketing crosses the formal object of government science (authority, government relations, services), an adaptation of the concept into government marketing (Gov-Mark 9Ps) is born, which includes Product, Price, Place, Promotion, People, Physical Evidence, Process, Participation and Political Will in government relations. In conclusion, a more structured and adaptive government marketing model, especially in the city appearance branding policy, is needed to improve the city's positive image and public trust.gb777
TRANSFORMASI DIGITAL PEMERINTAHAN MELALUI SISTEM PEMERINTAHAN BERBASIS ELEKTRONIK (SPBE): STRATEGI EFEKTIF MENGHADAPI POLITIK DINASTI PADA PILKADA DI OKU TIMUR (STUDI KASUS PILKADA OKU TIMUR) Lukitasari.WA, Widia Novita; Nurdin, Ismail; Indrayani, Etin
CENDEKIA: Jurnal Ilmu Pengetahuan Vol. 5 No. 3 (2025)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/cendekia.v5i3.6172

Abstract

The implementation of the Electronic-Based Government System (EBS) is a crucial component in bureaucratic reform to improve the quality of public services through the use of information technology. However, the success of its implementation in Indonesia still faces challenges related to infrastructure, human resources, and local political contexts such as the practice of dynasty politics. This study aims to examine the impact of EBS on the quality of public services, with a particular focus on its potential to increase transparency and accountability to mitigate dynasty politics in the context of the East OKU Pilkada. Through a literature review approach that reviews relevant theories such as SERVQUAL, the Technology Acceptance Model, and Public Value Theory, this study analyzes the determinants of the success of EBS. The main findings show that EBS can theoretically improve the reliability and responsiveness of services, and strengthen accountability. However, its effectiveness in the field is highly dependent on the ease of use of the system by the community and is hampered by infrastructure gaps between regions. Therefore, it is concluded that to achieve the full potential of EBS, the government needs to prioritize the development of equitable digital infrastructure, provide comprehensive training for civil servants, and conduct continuous evaluation of the running system. ABSTRAKPenerapan Sistem Pemerintahan Berbasis Elektronik (SPBE) merupakan komponen krusial dalam reformasi birokrasi untuk meningkatkan kualitas layanan publik melalui pemanfaatan teknologi informasi. Namun, keberhasilan implementasinya di Indonesia masih menghadapi tantangan terkait infrastruktur, sumber daya manusia, dan konteks politik lokal seperti praktik politik dinasti. Penelitian ini bertujuan mengkaji dampak SPBE terhadap kualitas layanan publik, dengan fokus khusus pada potensinya dalam meningkatkan transparansi dan akuntabilitas untuk memitigasi praktik politik dinasti pada konteks Pilkada OKU Timur. Melalui pendekatan kajian literatur yang meninjau teori relevan seperti SERVQUAL, Model Penerimaan Teknologi, dan Teori Nilai Publik, penelitian ini menganalisis faktor penentu keberhasilan SPBE. Temuan utama menunjukkan bahwa SPBE secara teoretis dapat meningkatkan keandalan dan responsivitas layanan, serta memperkuat akuntabilitas. Akan tetapi, efektivitasnya di lapangan sangat bergantung pada kemudahan penggunaan sistem oleh masyarakat dan terhambat oleh kesenjangan infrastruktur antarwilayah. Oleh karena itu, disimpulkan bahwa untuk mencapai potensi penuh SPBE, pemerintah perlu memprioritaskan pengembangan infrastruktur digital yang merata, menyelenggarakan pelatihan aparatur secara komprehensif, dan melakukan evaluasi berkelanjutan terhadap sistem yang berjalan.
Community Participation of Community-Based Development in Malinau Regency North Kalimantan Province Pandawa, Helmi; Achmad, Mansyur; Nurdin, Ismail; Sartika, Ika
International Journal of Social Service and Research Vol. 5 No. 7 (2025): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v5i7.1270

Abstract

The purpose of this study is to analyze community participation, supporting and inhibiting factors, and activities within the context of community-based development in Malinau Regency. Additionally, the study aims to identify and propose a more effective model of community participation in community-based development in Malinau Regency, North Kalimantan Province. The research is grounded in the participation theory proposed by Cohen and Uphoff (1977). A qualitative research method with a descriptive approach was employed. Data collection techniques included interviews, observation, and documentation. The findings indicate that community participation in community-based development activities in Malinau Regency is generally robust. Regarding inhibiting factors, the social aspect highlights the need to enhance residents’ capacity and awareness. In terms of culture, the study underscores the importance of maintaining values of gotong royong (mutual cooperation) and customary inclusiveness. Economically, issues such as poverty and the need for improved funding mechanisms persist. Politically, there is a call for consistent government commitment and the strengthening of two-way aspiration flow between stakeholders. Geographically, the conditions of the 3T (terdepan, terluar, tertinggal—frontier, outermost, and underdeveloped regions) continue to exert significant influence. The model of community participation in community-based development in Malinau Regency has proven effective due to its comprehensive and contextual approach. The three principal components—driving factors, participatory processes, and integrated outcomes/impacts—collectively establish a dynamic and people-centered development mechanism.
E-Government in Indonesia: Mapping Innovation, Overcoming Challenges, and Learning from Other Countries' Experiences Yanto, Febri; Sugito; Savitri, Evi; Nurdin, Ismail
Golden Ratio of Data in Summary Vol. 5 No. 4 (2025): August - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v5i4.809

Abstract

The implementation of e-government in Indonesia has become a key pillar in the digital transformation of government, aiming to improve the quality of public services. Despite significant progress in the adoption of digital technology, Indonesia is still faced with various challenges, such as infrastructure gaps between urban and rural areas, limited human resource competencies, and bureaucratic obstacles that slow down adaptation to new technologies. This research maps innovations in e-government in Indonesia and compares them with best practices in developed countries, such as South Korea and Singapore, which have successfully implemented digital systems inclusively and effectively. Based on a mixed qualitative and quantitative approach, this research evaluates the impact of digital innovations on efficiency and public participation in public services. The results show the importance of cross-sector collaboration, capacity building of state apparatus, and simplification of regulations to accelerate the adoption of inclusive e-government. By using advanced technologies such as artificial intelligence and blockchain, Indonesia can strengthen a responsive and sustainable e-government system. This research provides strategic policy recommendations to support the improvement of efficient and equitable public services across Indonesia.
Dinamika Kebijakan Publik dan Inovasi Kecerdasan Buatan di Indonesia Tahun 2020-2024 Komarudin, Dedi; Candra, Edi; Nurdin, Ismail
Arus Jurnal Sosial dan Humaniora Vol 4 No 3: Desember (2024)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v4i3.758

Abstract

Penelitian ini mengeksplorasi dinamika kebijakan publik dan adopsi kecerdasan buatan (AI) dalam inovasi pelayanan publik di Indonesia pada periode 2020-2024. Dengan pendekatan kualitatif deskriptif, penelitian ini bertujuan untuk memberikan pemahaman yang komprehensif terkait penerapan kebijakan publik dalam mendukung integrasi AI sebagai bagian dari upaya peningkatan efisiensi dan kualitas layanan publik. Metode yang digunakan meliputi analisis dokumen, wawancara mendalam dengan pemangku kepentingan, serta observasi terhadap implementasi kebijakan dan inovasi terkait. Temuan penelitian menunjukkan bahwa, meskipun kebijakan terkait AI telah memberikan dampak positif terhadap kualitas pelayanan, tantangan signifikan tetap ada, termasuk keterbatasan infrastruktur, kesenjangan teknologi di daerah, serta keterbatasan kapasitas sumber daya manusia dalam penguasaan teknologi ini. Beberapa contoh implementasi, seperti inovasi pelayanan di Kecamatan Jetis dan Kabupaten Pasuruan, menunjukkan potensi positif AI dalam meningkatkan efisiensi operasional dan responsivitas pemerintah terhadap kebutuhan masyarakat. Hasil ini menggarisbawahi pentingnya kebijakan yang adaptif dan berbasis kolaborasi antara pemerintah, sektor swasta, serta lembaga pendidikan untuk mendukung pengembangan kapasitas SDM dan memperluas infrastruktur teknologi. Secara keseluruhan, penelitian ini menyimpulkan bahwa keberhasilan adopsi AI dalam pelayanan publik sangat dipengaruhi oleh kesiapan kebijakan publik yang inklusif dan responsif terhadap tantangan teknologi. Temuan ini diharapkan dapat menjadi landasan bagi pembuat kebijakan dalam merumuskan strategi yang lebih komprehensif untuk mendukung keberlanjutan inovasi pelayanan publik melalui teknologi, sekaligus memastikan pemerataan akses bagi seluruh lapisan masyarakat.
Co-Authors A.M.H. Marasabessy Abd Salam Abdal Abdal Achmad, Mansyur Afriati Afriati Agus Fatoni Ajeng Kusuma Andaning Kandaning Alma’arif, Alma’arif Altius Yosias Thesia Amelia Shafa Ath Thaariq Andaryadi, Sandi Basir, Hestiwati Bustamin Bustamin Candra, Edi Daud Napasau Dede Sri Kartini Dini Adhania Djogeh Harmana Djohermansyah Djohan Dolfinus Ayomi Dudi Mi’raz Imaduddin Dyan Airlangga Eka Ratna Amelia Ela Lesmanawaty Wargadinata Erliani, Lia Ermaya Suradinata Ermaya Suradinata Esau Ganda, Joune James Etin Indrayani Faria Ruhana Febri Yanto, Febri Fesal Musaad Galeria, Beta Hadi Prabowo Hadi Prabowo Hadi Prabowo Hawary Annisa Hawary Annisa Ika Sartika Ilham, Muh Indriasari, Ratna irfan setiawan Jumino, Tri Kisowo Kusuwo Komarudin, Dedi Kurniawati, Layla Kusworo Kusworo Lukitasari.WA, Widia Novita M. Nur Akhyar Mansyur Achmad Margaretha Rumbekwan Marinus Moy Yumai Maryani, Dedeh Megawati Cindy Rorimpandey Moh. Dulkiah Muchlis Hamdi Muhammad Tanzil Aziz Rahimallah Muhsin, Isna mutmainah, iin Mu’minah, Sulton Nadrah Izahari Nicken Paramega Lestari Nugraha, R. Eka Nur Handayani Nurfadilla, Yunita Nurliah Nurdin Pamungkas, Raka Pandawa, Helmi Puji Hastuti Purwanto Edi, Abdul Ghoni putri, spadini Raden Muhamad Iqbal Rahmawati Sururama Rauzatul Ulfah Ristika Yulianti Gredenggo Riyandi Putra Rizki Amalia Rozalia Wardana Sammy Julian Tampubolon Tampubolon Samsudin Samsudin Samugyo Ibnu Redjo Saputra, Danu Yanuar Sari, Wiwi Diana SAVITRI, Evi Sri Hartati SUGITO SUHAJAR DIANTORO Sukamto, Ika Sumiyarsi sumampouw, sefferson Supriatna, Encup Sutiyo Sutiyo Tjahya Supriatna Tomas Aditia Tama UTAMI, YUANITA Wihana, Dadang Yudi Rusfiana Yunita Mustika Putri Zefanya Yosua Jocom