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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Ranah Research : Journal of Multidisciplinary Research and Development Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Jurnal Siber Multi Disiplin Pelayanan Unggulan: Jurnal Pengabdian Masyarakat Terapan Jurnal Pengabdian Masyarakat dan Penelitian Terapan Logistica : Journal of Logistic and Transportation
Cecep Pahrudin, Cecep
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Analysis of the Influence of Service Quality and Supporting Airport Facilities on Customer Satisfaction at Halim Perdanakusuma Airport Rizko Endra Nugraha; Jermanto Setia Kurniawan; Cecep Pahrudin; Sandriana Marina; Yana Tatiana
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6367

Abstract

Halim Perdanakusuma Airport has seen a significant rise in passenger traffic in the post-COVID-19 period, creating an urgent need to improve terminal facilities and service quality. Despite these developments, users continue to report dissatisfaction with various aspects of airport services and infrastructure. This study aims to examine the effect of terminal facilities and service quality on passenger satisfaction. Using a quantitative approach, data were collected through surveys and analyzed with multiple linear regression via SPSS. The independent variables include electronic facilities (X1), IT facilities (X2), infrastructure facilities (X3), electrical facilities (X4), and service quality (X5), while passenger satisfaction serves as the dependent variable (Y). The results show that all independent variables have a positive and significant influence on passenger satisfaction, both individually and simultaneously. Among these, electronic facilities and service quality have the most dominant impact. The F-test supports the model’s validity, confirming that the combination of variables significantly influences satisfaction levels. These findings highlight the importance of a comprehensive service strategy that integrates technology, infrastructure, and human interaction to enhance overall service quality in the aviation sector.
Penerapan Technology Acceptance Model terhadap Efektifitas Penggunaan Autogate Imigrasi (Studi pada Penumpang Maskapai di Terminal 3 Bandar Udara Internasional Soekarno-Hatta) Ulud Nopriyadi; Cecep Pahrudin; Mustikasari Mustikasari; Edi Abdurachman; Lira Agusinta; Jermanto Setia Kurniawan; Sandriana Marina
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7483

Abstract

Studi ini bertujuan untuk menganalisis penerapan Model Penerimaan Teknologi (TAM) terhadap efektivitas penggunaan autogate imigrasi oleh penumpang di Terminal 3 Bandara Internasional Soekarno-Hatta. Menggunakan pendekatan deskriptif kuantitatif dengan 209 responden, analisis data dilakukan melalui metode Structural Equation Modeling (SEM) menggunakan perangkat lunak SmartPLS 3.2.9. Hasil menunjukkan bahwa persepsi kegunaan dan niat perilaku untuk menggunakan memiliki pengaruh positif yang signifikan terhadap penggunaan aktual. Selain itu, kualitas layanan, persepsi kegunaan, dan persepsi kemudahan penggunaan memiliki pengaruh signifikan terhadap niat perilaku untuk menggunakan. Variabel niat perilaku untuk menggunakan juga terbukti memediasi pengaruh ketiga variabel tersebut terhadap penggunaan aktual. Namun, kualitas layanan dan persepsi kemudahan penggunaan tidak memiliki pengaruh langsung yang signifikan terhadap penggunaan aktual. Studi ini memberikan kontribusi empiris terhadap pemahaman penerimaan teknologi autogate dan menawarkan implikasi praktis bagi pengelola bandara untuk meningkatkan layanan dan mengoptimalkan adopsi teknologi imigrasi.
Literature review: Analysis of the influence of competence, motivation, and organizational commitment on employee performance through employee engagement Erni Pratiwi Perwitasari; Cecep Pahrudin; Rr Endang Wahyuni; Esterlinus Edwin Lermatan; Sugiyanto Sugiyanto
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3261

Abstract

Purpose: The purpose of this study is to develop hypotheses related to factors that influence employee engagement and performance, especially in cargo companies. Research Methodology: The approach used in this literature review is descriptive qualitative. The data collection technique is to use literature studies or review relevant previous articles. The data used in this descriptive qualitative approach comes from previous research relevant to this study and is sourced from academic online media such as Thomson Reuters Journals, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage Q2-Q4, Web of Science, Sinta Journals, DOAJ, EBSCO, Google Scholar, and digital reference books. Results: The findings of this literature review indicate that competence, motivation, and organizational commitment each have a direct impact on employee engagement in cargo companies. These three variables also directly influence employee performance. In addition, employee engagement itself plays a significant role in shaping employee performance. Furthermore, competence, motivation, and organizational commitment are also found to influence employee performance indirectly through the mediating role of employee engagement within cargo companies. Conclusions: Competence, motivation, and commitment enhance employee engagement and performance in cargo companies. Limitations: This study examines competence, motivation, and commitment influencing engagement performance. Contribution: This study examines competence, motivation, and commitment affecting performance.
Employee Performance Through Employee Engagement in Cargo Companies Aswanti Setyawati; Cecep Pahrudin; Lira Agusinta; Rohana Sitanggang; Primadi Candra Susanto
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 2 (2025): JIMKES Edisi Maret 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i2.3400

Abstract

This study aims to examine the influence of self-efficacy and discipline on employee performance, both directly and indirectly through employee engagement as a mediating variable, in cargo companies located in DKI Jakarta. A quantitative descriptive approach was applied, using purposive sampling with a total of 337 respondents. Data were analyzed using SmartPLS. The results show that both self-efficacy and discipline have a positive and significant impact on employee engagement and employee performance. Employee engagement also has a positive and significant effect on employee performance. Furthermore, self-efficacy positively influences employee performance through employee engagement, whereas discipline does not show a significant indirect effect through engagement. These findings offer practical implications for human resource management in the cargo sector to enhance employee performance by fostering self-efficacy and engagement. This study is limited to a specific geographical area and time frame, suggesting the need for broader future research.   Keywords: Employee Performance, Employee Engagement, Self-Efficacy, Discipline
Peningkatan Komunikasi Bahasa Inggris Siswa Perhotelan dengan Nato Spelling Sarovah Widiawati; Novi Indah Susanthi; Nurun Ala Salehati; Cecep Pahrudin; M.Iqbal Firdaus
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 4 No. 3 (2026): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2026)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v4i3.2220

Abstract

Kemampuan komunikasi bahasa Inggris merupakan salah satu kompetensi penting yang harus dimiliki oleh siswa jurusan perhotelan dalam menghadapi kebutuhan industri hospitality yang bersifat global. Salah komunikasi yang sering dan kurang mendapatkan perhatian adalah kemampuan spelling (mengeja). Kesalahan dalam mengeja nama, alamat email, maupun kode reservasi dapat menyebabkan kesalahan informasi dan berdampak pada kualitas pelayanan. Kegiatan Pengabdian kepada Masyarakat (PKM) ini bertujuan untuk meningkatkan kompetensi komunikasi bahasa Inggris siswa jurusan perhotelan melalui penerapan NATO Spelling sebagai strategi untuk meningkatkan komunikasi Bahasa Inggris secara profesional. Kegiatan ini dilaksanakan dalam bentuk kegiatan yang interaktif dengan pendekatan praktik yang melibatkan 75 siswa Sekolah Menengah Kejuruan Negeri (SMKN) 27 Jakarta. Metode pelaksanaan kegiatan ini meliputi penyampaian materi, drilling, pair practice, role play, spelling games, serta evaluasi melalui pre-test dan post-test. Hasil pre-test dan post-test kegiatan ini menunjukkan bahwa sebelum pelaksanaan kegiatan terdapat 25 siswa (33,3%) yang belum familiar dengan NATO spelling. Namun, setelah kegiatan berlangsung, terjadi peningkatan pemahaman siswa dari 66,7% menjadi 86,7%. Selain itu, para siswa menunjukkan antusiasme dan keterlibatan yang aktif selama kegiatan berlangsung, terutama dalam sesi praktik NATO Spelling dan role play. Hasil ini menunjukkan bahwa kegiatan NATO spelling efektif dalam meningkatkan kemampuan komunikasi bahasa Inggris siswa, khususnya dalam ketepatan spelling dan kepercayaan diri dalam komunikasi secara profesional. Kegiatan ini dapat menjadi salah satu alternatif pembelajaran English for Hospitality yang lebih aplikatif dan sesuai dengan kebutuhan dunia kerja.
Strategi Ekspansi Bisnis Start Up Internasional Berkelanjutan: pengabdian kepada Masyarakat Muhammad Tohir; Ade Abdullah Suryobuwono; Cecep Pahrudin; Irwan Chairuddin; Sugiyanto Sugiyanto
Pelayanan Unggulan : Jurnal Pengabdian Masyarakat Terapan Vol. 3 No. 3 (2026): Agustus : Pelayanan Unggulan : Jurnal Pengabdian Masyarakat Terapan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/unggulan.v3i3.3519

Abstract

The digital economic transformation has created vast opportunities for startups to expand their business activities beyond domestic markets. However, the process of entering international markets entails various challenges, including cultural and consumer behavior differences, cross-border regulations, resource constraints, competitive dynamics, and demands for responsible and sustainable business practices. This Community Service activity aimed to foster understanding and enhance the readiness of practitioners, academics, business owners, and students in formulating startup internationalization strategies that are adaptable to change and sustainability-oriented. The event was held online via Zoom on August 20, 2026, involving approximately 60 participants from diverse backgrounds. The program featured presentations, discussions, case studies, and Q&A sessions focusing on the opportunities and challenges of cross-border business development. Topics covered included business model readiness, target market mapping, innovation, digital technology utilization, human resource competency strengthening, partnership network building, risk management, and the implementation of sustainability principles. The results indicate that participants gained a better understanding of the importance of evaluating organizational readiness and market conditions before determining expansion goals. Participants also recognized that leveraging digital technology can facilitate market expansion, improve business process efficiency, and help companies gain insights into consumer needs. Furthermore, sustainability was viewed as a strategic element capable of strengthening a company's reputation and long-term competitiveness. Thus, this activity underscores that startup internationalization requires an integrated approach combining innovation, technology, human resources, collaboration, risk management, and sustainability to build a competitive business in the global market.
Co-Authors Aang Gunawan, Aang Abdullah Ade Suryo Ade Abdullah Suryobuwono Adi Chandra Agus Nugroho, Agus Agusinta, Lira Ahmad Faisal Andri Primadi, Andri Arty Zykra Pratiwi Ashari, Yogi Aswanti Setyawati Charles An Charles AN Christimulia Purnama Trimurti Dharmanto, Agus Dian Wijayanti Dilalailaty Dilalailaty Edi Abdurachman Edi Abdurachman Eli Sofah Erni Pratiwi Perwitasari Esterlinus Edwin Lermatan Euis Saribanon, Euis Evi Herawati Fadillah, Hirosi FAJAR PRASTIYO WIBOWO Fitria Ariyani Grace Rumondang Irwan Chairuddin Iyumiwa, Salsabila Jermanto Setia Kurniawan Jermanto Setia Kurniawan Jermanto Setia Kurniawan, Jermanto Setia Juliater Simarmata Lily Yuntina Lira Agusinta M. Arif Hernawan M.Iqbal Firdaus Mohamad Zaini, Mohamad Muh. Kadarisman Muh. Kadarisman Muh. Kadarsiman, Muh. Muhammad Rifa Affiat Muhammad Thamrin Muhammad Tohir Mustikasari Mustikasari Nelmida Nelmida Novi Indah Susanthi Nugraha, Rizko Endra Nunung Ayu Sofiati (Efi) Nurun Ala Salehati Nurun Alla Salehati Octaviani, Reni Dian Olfebri Otto Sugiharto Prakoso Ozali, Imam Primadi Candra Susanto Ramadhan, Firhand Aulia Reza Armansyah Rintis Eko Widodo Rizko Endra Nugraha Rr Endang Wahyuni Sandriana Marina Sandriana Marina Sandriana Marina Sarinah Sihombing Sarovah Widiawati Sihotang, Thobias Oktrian Sita Anisah Sholihah Sitanggang, Rohana Siti Nurhayati Subehana Rachman Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Syahranny Anzelie Shadewi Naila Syamsuri Tito Warsito Tohir, Muhammad Ulud Nopriyadi Wasil, Mohammad Wildan Wildan Wildan, Wildan Yahya Kuncoro Yana Tatiana Yana Tatiana, Yana Yosi Pahala, Yosi Yuliantini Yuliantini Yuliantini