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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Jurnal Pengajaran MIPA TELKOMNIKA (Telecommunication Computing Electronics and Control) Jurnal Ilmu Komputer (JIK) Indonesian Journal of Disability Studies Journal of Engineering and Technological Sciences ELINVO (Electronics, Informatics, and Vocational Education) Jurnal Penelitian dan Pembelajaran IPA Indonesian Journal of Science and Technology QUANTUM: Jurnal Inovasi Pendidikan Sains JOIV : International Journal on Informatics Visualization Al Ishlah Jurnal Pendidikan Knowledge Engineering and Data Science Jurnal Penelitian Pendidikan IPA (JPPIPA) Momentum: Physics Education Journal MUST: Journal of Mathematics Education, Science and Technology Journal of Natural Science and Integration JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI THABIEA (JOURNAL OF NATURAL SCIENCE TEACHING) JURNAL PENDIDIKAN TAMBUSAI Journal of Education Technology Jurnal Tekno Insentif Jurnal Sains Dirgantara Education and Human Development Journal Jurnal Paedagogy Cendikia : Media Jurnal Ilmiah Pendidikan Journal Evaluation in Education (JEE) Brilliance: Research of Artificial Intelligence Jurnal Pengabdian Masyarakat untuk Negeri (UN-PENMAS) Digital Transformation Technology (Digitech) IJOEM: Indonesian Journal of Elearning and Multimedia Finger : Jurnal Ilmiah Teknologi Pendidikan Bulletin of Social Informatics Theory and Application Jurnal Guru Komputer Jurnal Pendidikan Teknologi Informasi dan Komunikasi Journal of Computers for Society
Lala Septem Riza
Universitas Pendidikan Indonesia, Bandung, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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Journal : JOIV : International Journal on Informatics Visualization

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The Best Malaysian Airline Companies Visualization through Bilingual Twitter Sentiment Analysis: A Machine Learning Classification Abu Samah, Khyrina Airin Fariza; Amirah Misdan, Nur Farhanah; Hasrol Jono, Mohd Nor Hajar; Riza, Lala Septem
JOIV : International Journal on Informatics Visualization Vol 6, No 1 (2022)
Publisher : Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30630/joiv.6.1.879

Abstract

Online reviews are crucial for business growth and customer satisfaction. There is no exception for the airlines’ company, which places third as the biggest contributor to Malaysia’s Gross Domestic Product. Customer opinions play an important role in maintaining the reputation and improving the quality of service of the airlines. However, there is no specific platform for online review. Most online ratings obtain English, leading to inaccurate results as not all reviews regarding different languages are considered. Airlines currently have no specific platform for online reviews despite being critical for business growth, performance, and customer experience improvement. Hence, this paper proposed implementing a web-based dashboard to visualize the best Malaysian airline companies. The airline companies involved are AirAsia, Malaysia Airlines, and Malindo Air. We designed and developed the proposed study through the bilingual analysis of Twitter sentiment using the Naïve Bayes algorithm. Naïve Bayes algorithm is a machine learning approach to do classification. The tweets extracted were analyzed as metrics that advance airline companies’ online presence. Testing phases have shown that the classifier successfully classified tweets’ sentiment with 93% accuracy for English and 91% for Bahasa. Every feature in the web-based dashboard functions correctly and visualizes a detailed analysis of sentiment. We applied the System Usability Scale to test the study’s usability and managed to get a score of 94.7%. The acceptability score ‘acceptable’ result concluded that the study reflects a good solution and can assist anyone in understanding the public views on airline companies in Malaysia.
Co-Authors Abdullah, Cep Ubad Abu Samah, Khyrina Airin Fariza Achmad Samsudin Ade Gafar Abdullah, Ade Gafar Ade Rohayati Ade Sobandi, Ade Adedokun-Shittu, Nafisat Afolake Adi Rahmat Ahmad Zainal Abidin Akbar, Anthonio Al Husaeni, Dwi Fitria Al Husaeni, Dwi Novia Aldi Zainafif Alejandro Rosales Pérez Alejandro Rosales-Pérez Alfitri, Latifahny Aridia Amay Suherman Amirah Misdan, Nur Farhanah Anisyah, Ani anne Hafina, anne Aqhbar Habib Arianti, Andini Setya Asep Bayu Dani Nandiyanto Asep Wahyudin Atqiya, Muhammad Azka AZ Pranata Budiana, Dian Budiman Budiman Cep Ubad Abdullah Dadang Lukman Hakim Destian, Rangga Dewini Dewini Didin Wahyudin, Didin Edy Soewono Edy Soewono Eka Fitrajaya Rahman Eki Nugraha Eliyawati Eliyawati Enjang Ali Nurdin Erlangga, E. Erna Piantari Faisal Syaiful Anwar Farhan Dhiyaa Pratama Fathimah, Nusuki Syari'ati Fatimah, Nusuki Syariati Ferry Mukharradi Simatupang Fidela Zhafirah Gerraldi, Alief Gintara, Andre Rangga Gunarso Hamzah, Raseeda Hasanah , Lilik Nur Hasrol Jono, Mohd Nor Hajar Hayati , Nurlaila Herbert Siregar Homdijah, Oom Siti Huda, Kirana Syafa Husni Firmansyah Ida Kaniawati ISKANDAR, AYSHA ALIA Isma Widiaty Jaja Kustija Judhistira Aria Utama Junaeti, Enjun Kafilli, Muhammad Fikri Kenny David Kenny David Khyrina Airin Fariza Abu Samah Kuntjoro Adji Sidarto Kuntjoro Adji Sidarto Liliasari M. FURQON Mahmoud Fahsi Mediayani, Melani Mohd Nor Hajar Hasrol Jono Muhammad Afif Auliya Muhammad Aziz Muhammad Bahrul Ulum Muhammad Hazmi Zuhdi Muhammad Irfan Firmansyah Muhammad Ramdan Pamungkas Muhammad Syafri Syamsudin Mumu Komaro Munir Munir Munir Munir, Munir N. Nurjanah Nanang Dwi Ardi Naufal Rabah Wahidin Nazir, Shah Nor Aiza Moketar Novi Sofia Fitriasari Nur Maisarah Nor Azharludin Nuraulia, Anti Nurhayati, Ai Siti Nurqueen Sayang Dinnie Wirakarnain Nursalman, Muhammad Nusratullo, Samialloi Olyan, Warzuqni Parlindungan Sinaga Pérez, Alejandro Rosales Pertiwi, Anita Dyah Piantari, Erna Prabawa, Harsa Wara Prasetyaningsih Prasetyaningsih, Prasetyaningsih Prasetyaningsih, Prasetyaningsih Pudjo Sukarno Pudjo Sukarno Putri , Ananda Hafizhah Putri , Liandha Arieska Putri Amelia Solihah Putri, Iffa Ichwani Qobus, Muhammad Shofwan Rahman, M Ammar Fadhlur Rambari Apandi, Anjar Rani Megasari Raseeda Hamzah Rasim, Rasim Rena Zaen Rendi Adistya Rosdiyana Riandi Riandi Riezqa Andika Rika Rafikah Agustin Rizky Rachman Judie Rooseno Rahman Dewanto Rosa, Elisa Rosi Oktiani Rosyda, Miftahurrahma Safitri, Fibriyana Sahidin, M. Zaenal Iskandar Samah, Khyrina Airin Fariza Abu Sapiruddin, Sapiruddin Selvi Marcellia Shah Nazir Shah Nazir Siregar, Herbert Solihat, Syifa Sonjaya, Rebina Putri Sugeng Rifqi Mubaroq Suratno Susilawati, Susilawati Tarpin Juandi Taufiq Hidayat Topik Hidayat Tutuka Ariadji Tyas Farrah Dhiba Wahyudin Wahyudin - Wahyudin Wahyudin Sanusi Rosada Wahyudin Wahyudin Wahyudin, W. Wawan Setiawan Wibisono, Yudi Wihardi, Yaya Yudi Prasetyo Zain, Muhammad Iqbal Zainab Othman Zsalzsa Puspa Alivia